1. Product Overview
The Serta Production Mesh Office Chair is designed for comfort and support in various workspace environments. Featuring a breathable mesh back, contoured lumbar support, and a plush foam cushion, this chair promotes a positive sitting posture and air circulation. Its durable nylon base with 360-degree swivel casters ensures smooth mobility, while adjustable height and tilt-lock functions allow for personalized comfort.

Figure 1: Serta Production Mesh Office Chair, front view.

Figure 2: The Serta Production Mesh Office Chair integrated into a modern office environment.
Key Features:
- Breathable Mesh Back: High elasticity polyester mesh promotes air circulation, reducing heat and moisture buildup.
- Ergonomic Lumbar Support: Contoured backrest provides support for the lower back, encouraging proper posture.
- Serta Quality Foam Cushion: Thick, non-recycled, non-toxic foam seat for enhanced comfort.
- Adjustable Armrests: Designed for user comfort and support.
- Durable Nylon Base: Supports up to 275 lbs with 2-inch silent dual caster wheels suitable for various floor types.
- Height Adjustment & Tilt Lock: Seat-side lever for easy customization of chair height and recline.
2. Setup and Assembly
The Serta Production Mesh Office Chair is designed for simple and quick assembly. An estimated assembly time is 10-15 minutes. All necessary hardware is included in the package.
Included Components:
- Mesh Office Chair components (backrest, seat, armrests, gas lift, base, casters, hardware kit).
Assembly Instructions:
- Unpack all components and verify against the parts list.
- Attach the casters to the chair base by firmly pressing them into the holes.
- Insert the gas lift cylinder into the center hole of the chair base.
- Attach the armrests to the seat cushion using the provided screws.
- Secure the backrest to the seat assembly.
- Place the assembled seat and backrest onto the gas lift cylinder.
- Ensure all connections are secure before use.

Figure 3: Product dimensions for the Serta Production Mesh Office Chair. Max chair height is 43 inches, min is 39 inches. Max seat height is 22 inches, min is 18 inches. Seat depth is 20 inches, inside seat width is 20 inches, and back height is 19.5 inches.
3. Operating Instructions
This section details how to adjust and use your Serta Production Mesh Office Chair for optimal comfort and support.
Height Adjustment:
To adjust the chair's height, locate the lever on the right side beneath the seat. While seated, pull the lever up to lower the chair. To raise the chair, stand up and pull the lever up. Release the lever at the desired height to lock it in place.

Figure 4: The seat-side lever controls both height adjustment and tilt lock functions.
Tilt Lock Function:
The same lever used for height adjustment also controls the tilt lock. Push the lever inwards towards the center of the chair to lock the backrest in an upright position. Pull the lever outwards to unlock the tilt mechanism, allowing the chair to recline. Adjust the tension of the tilt mechanism by rotating the round knob located under the front of the seat.
Swivel and Mobility:
The chair features a 360-degree swivel function and dual caster wheels for easy movement across various floor surfaces, including rugs and carpet floors.

Figure 5: The durable dual caster wheels provide smooth and quiet mobility.
4. Maintenance
Regular maintenance helps prolong the life and appearance of your Serta Production Mesh Office Chair.
Cleaning Instructions:
- Spot Clean: For spills or stains on the fabric seat, use a mild detergent and a damp cloth to spot clean. Blot the area gently; do not rub vigorously.
- Mesh Back: The breathable mesh back can be wiped with a damp cloth and mild soap. Allow to air dry completely.
- Base and Arms: Wipe the nylon base and plastic armrests with a damp cloth. Avoid abrasive cleaners.
General Care:
- Periodically check all screws and bolts to ensure they are tight. Retighten as necessary.
- Avoid exposing the chair to direct sunlight for extended periods to prevent fading of materials.
- Do not use harsh chemicals or solvents on any part of the chair.
5. Troubleshooting
This section addresses common issues you might encounter with your office chair.
Chair Not Adjusting Height:
- Ensure the height adjustment lever is fully engaged or disengaged as required.
- Check if the gas lift cylinder is properly seated in the base and seat mechanism.
Chair Squeaks:
- Tighten all screws and bolts, especially those connecting the seat, backrest, and armrests.
- Apply a small amount of silicone-based lubricant to moving parts or joints if tightening does not resolve the issue.
Chair Feels Unstable:
- Verify that the chair base is correctly assembled and all casters are securely inserted.
- Ensure the gas lift is properly installed and not damaged.
6. Specifications
| Feature | Detail |
|---|---|
| Brand | Serta |
| Model Name | Production |
| Model Number | CHR10021A |
| Color | Black |
| Product Dimensions | 21.5"D x 26"W x 42.25"H |
| Maximum Weight Recommendation | 275 lbs (as per gas lift rating) / 300 lbs (as per general spec) |
| Item Weight | 12 pounds |
| Back Style | Solid Back (Mesh) |
| Special Feature | Adjustable Height |
| Fill Material | Foam |
| Furniture Base Movement | Swivel |
| UPC | 887909073225 |

Figure 6: Serta chairs utilize components that pass SGS testing and meet ANSI/BIFMA X5.1 standards, featuring a heavy-duty Class IV gas lift rated to 275 lbs. Certified by the American Chiropractors Association.
7. Warranty and Support
Serta is committed to providing quality products. For any questions, concerns, or support needs regarding your Serta Production Mesh Office Chair, please contact our customer support team.
Customer Support:
USA Customer Support is available to assist you with assembly, parts, or any product-related inquiries. Please refer to the contact information provided with your purchase documentation or visit the official Serta website for assistance.
Specific warranty details are typically included with your product packaging. Please retain your proof of purchase for any warranty claims.





