1. Introduction
This manual provides essential information for the safe installation, operation, and maintenance of your Bromic Heating Platinum Smart-Heat Electric Outdoor Patio Heater, Model BH0320005. This 50-inch, 3400W electric heater operates on 240V and features a black finish. It is designed for outdoor use, providing radiant heat with minimal light emission. The ultra-slim 304 stainless steel chassis and Schott tinted ceramic-glass screens allow it to blend seamlessly into its environment.
The Platinum Smart-Heat Electric heater is engineered to deliver effective radiant heat, warming objects and people directly, similar to the sun's warmth. It is suitable for low-clearance, semi-enclosed outdoor spaces and can be mounted with minimal clearance requirements.
2. Important Safety Information
Read all instructions carefully before installing or using this heater. Failure to follow these instructions may result in electric shock, fire, property damage, or personal injury.
- Electrical Safety: This heater operates on 240V. Ensure the electrical supply matches the heater's requirements. Installation must be performed by a qualified electrician in accordance with all local and national electrical codes.
- Mounting: Mount the heater securely according to the installation instructions. Maintain the minimum mounting height of 96 inches (8 feet) from the floor to the bottom of the heater.
- Clearances: Maintain adequate clearances from combustible materials as specified in the installation guide. Do not install near curtains, drapes, or other flammable materials.
- Outdoor Use Only: This heater is designed for outdoor and semi-enclosed outdoor spaces. Do not use indoors or in fully enclosed areas.
- Children and Pets: Keep children and pets away from the heater when it is in operation and cooling down. The surface of the heater can become very hot.
- Maintenance: Disconnect power before performing any maintenance or cleaning.
- Damage: Do not operate the heater with a damaged cord or plug, or if the heater has malfunctioned or been dropped. Contact customer support for repair.
WARNING: This product can expose you to chemicals including carbon monoxide, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
3. Package Contents
Carefully unpack the box and ensure all items are present and undamaged.
- Bromic Heating Platinum Smart-Heat Electric Heater Unit (Model BH0320005)
- Mounting Brackets and Hardware
- User Manual (this document)
If any items are missing or damaged, contact your retailer or Bromic Heating customer support immediately.
4. Setup & Installation
Installation of this electric heater requires professional expertise. It must be installed by a licensed electrician in compliance with all local and national electrical codes and regulations.
4.1 Site Selection
- The heater is designed for outdoor or semi-enclosed outdoor areas.
- Ensure the mounting surface is structurally sound and can support the weight of the heater (approximately 22 lbs).
- Maintain a minimum mounting height of 96 inches (8 feet) from the floor to the bottom of the heater.
- Observe all required clearances from combustible materials as detailed in the full installation guide provided with the product packaging.
4.2 Mounting Options
The Platinum Smart-Heat Electric heater offers versatile mounting options, including wall, ceiling, and recessed installations.

Figure 4.2.1: The Bromic Heating Platinum Smart-Heat Electric Heater unit, showcasing its sleek black finish and Schott tinted ceramic-glass screen.

Figure 4.2.2: An example of the Bromic Platinum Smart-Heat heater installed on a modern outdoor patio ceiling, providing warmth to a dining area.

Figure 4.2.3: Multiple Bromic Platinum Smart-Heat heaters recessed into a slatted ceiling in a commercial outdoor dining area, demonstrating discreet integration.
4.3 Electrical Connection
- This heater requires a dedicated 240V AC electrical circuit.
- The heater draws approximately 14.17 Amps. Ensure the circuit breaker and wiring are appropriately sized for this load.
- All wiring must comply with local electrical codes and the National Electrical Code (NEC).
- A qualified electrician must perform all electrical connections.
5. Operating Instructions
Once properly installed and connected to the electrical supply, operating your Bromic Platinum Smart-Heat Electric heater is straightforward.
5.1 Turning On the Heater
- Ensure the heater is securely mounted and all electrical connections are properly made.
- Activate the power supply to the heater from your main electrical panel or dedicated switch.
- If equipped with a remote control or wall switch (sold separately), use it to turn the heater ON.
- The heater will begin to emit radiant heat. Allow a few minutes for the heater to reach its full operating temperature and provide optimal warmth.
5.2 Turning Off the Heater
- Use the remote control or wall switch to turn the heater OFF.
- For extended periods of non-use, or during maintenance, it is recommended to disconnect the power supply at the main electrical panel.
Note: The heater's surface will remain hot for some time after being turned off. Allow it to cool completely before touching or performing any maintenance.
6. Maintenance
Regular maintenance ensures optimal performance and extends the lifespan of your Bromic Platinum Smart-Heat Electric heater. Always disconnect power before performing any maintenance.
6.1 Cleaning
- Exterior: Wipe the exterior surfaces with a soft, damp cloth. Do not use abrasive cleaners, solvents, or harsh chemicals, as these can damage the finish and ceramic-glass screen.
- Reflector/Heating Element: Periodically inspect the heating element and reflector for dust or debris accumulation. Use a soft brush or compressed air to gently remove any buildup. Do not touch the heating element directly.
- Ensure the heater is completely dry before reconnecting power.
6.2 Inspection
- Regularly check the mounting hardware to ensure the heater remains securely fastened.
- Inspect the power cord (if applicable) and electrical connections for any signs of wear, damage, or loose connections.
- If any damage is observed, discontinue use and contact a qualified electrician or Bromic Heating customer support.
7. Troubleshooting
If your Bromic Platinum Smart-Heat Electric heater is not functioning as expected, refer to the following common issues and solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| Heater does not turn on. | No power supply. Circuit breaker tripped. Faulty wiring/switch. | Ensure power is supplied to the unit. Check and reset the circuit breaker. Contact a qualified electrician to inspect wiring and switches. |
| Heater produces insufficient heat. | Incorrect mounting height. Large open area. Strong winds. | Verify mounting height is within recommended range (96 inches minimum). Consider additional heaters for larger areas. Install wind breaks if possible. |
| Visible damage to heating element or glass. | Impact or manufacturing defect. | Immediately disconnect power. Do not operate. Contact Bromic Heating customer support for assistance. |
For issues not listed above or if troubleshooting steps do not resolve the problem, contact Bromic Heating customer support or a qualified service technician.
8. Specifications
| Feature | Detail |
|---|---|
| Brand | Bromic Heating |
| Model Number | BH0320005 |
| Product Dimensions | 50 x 7 x 2 inches (Length x Height x Depth) |
| Item Weight | 22 pounds |
| Material | Steel (304 Stainless Steel chassis) |
| Finish Color | Black |
| Fuel Type | Electric |
| Voltage | 240 Volts |
| Wattage | 3400W |
| Amperage | 14.17 Amps |
| Heating Technology | Medium Wave Infrared Radiant Heat |
| Heating Coverage | Up to 108 Sq. Ft. (Consult full product manual for precise coverage based on conditions.) |
| Minimum Mounting Height | 96 inches (8 feet) |
| Indoor/Outdoor Usage | Outdoor |
| Mounting Type | Wall, Ceiling, Recessed |
| Special Feature | Tinted Glass-Ceramic Fascia |
| UPC | 708088178160 |
| ASIN | B07B7R58B7 |
9. Warranty & Support
Bromic Heating products are manufactured to high-quality standards. For specific warranty details, please refer to the warranty card included with your product packaging or visit the official Bromic Heating website.
For technical support, service, or replacement parts, please contact Bromic Heating customer service.
- Website: www.bromicheating.com (Example, actual URL may vary)
- Customer Service: Refer to your product documentation for regional contact information.