Introduction
This manual provides comprehensive instructions for the setup, operation, maintenance, and troubleshooting of your Polycom RealPresence Group 500 Video Conference Equipment. Please read this manual thoroughly before using the device to ensure proper functionality and safety.
Figure 1: Polycom RealPresence Group 500 system components, including the main codec unit, the pan-tilt-zoom camera, the tabletop microphone array, and the remote control.
Safety Information
Always observe the following safety precautions:
- Ensure the equipment is placed on a stable, level surface.
- Do not expose the device to water or excessive humidity.
- Use only the power adapter supplied with the unit.
- Do not block ventilation openings.
- Refer all servicing to qualified service personnel.
Package Contents
Verify that all items are present in your package:
- Polycom RealPresence Group 500 Codec Unit
- Polycom EagleEye Acoustic Camera (or similar)
- Polycom RealPresence Group Microphone Array
- Remote Control
- Power Supply and Cables
- HDMI Cable
- Ethernet Cable
Setup
1. Connecting the Camera
Connect the camera to the main codec unit using the supplied camera cable. Ensure the connection is secure.
2. Connecting the Microphone Array
Plug the microphone array into the audio input port on the codec unit. For optimal audio pickup, place the microphone array centrally on the conference table.
3. Connecting to a Display
Use the HDMI cable to connect the codec unit's HDMI output to your display (monitor or projector).
4. Network Connection
Connect an Ethernet cable from your network router or switch to the LAN port on the codec unit. This provides network access for video calls.
5. Powering On
Connect the power supply to the codec unit and then plug it into a power outlet. The system will begin its startup sequence.
Operating Instructions
Making a Call
- From the home screen, navigate to the "Call" menu using the remote control.
- Enter the IP address or SIP URI of the participant you wish to call.
- Press the "Call" button to initiate the connection.
Adjusting Camera
Use the directional arrows on the remote control to pan, tilt, and zoom the camera during a call. The camera can be adjusted to frame participants appropriately.
Sharing Content
To share content from a laptop or other device, connect it to the appropriate input port (e.g., HDMI or VGA) on the codec unit. Select the content source from the on-screen menu.
Maintenance
Regular maintenance ensures optimal performance and longevity of your Polycom RealPresence Group 500 system.
- Cleaning: Use a soft, dry cloth to clean the exterior surfaces of the codec, camera, and microphone. Do not use liquid cleaners or aerosols.
- Software Updates: Periodically check for and install the latest software updates from the Polycom support website to ensure compatibility and access to new features.
- Cable Management: Ensure all cables are neatly organized and not crimped or strained to prevent damage.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No Power | Power cable disconnected; Power outlet faulty. | Check power connections; Try a different outlet. |
| No Video Output | HDMI cable loose; Display input incorrect. | Ensure HDMI cable is secure; Select correct input on display. |
| No Audio from Microphone | Microphone cable disconnected; Microphone muted. | Check microphone connection; Unmute microphone via remote. |
| Cannot Connect to Call | Network issue; Incorrect dial string. | Verify network connection; Confirm dial string accuracy. |
Specifications
- Model: Polycom RealPresence Group 500 (7200-64510-001)
- Video Resolution: Up to 1680 x 1050 (WSXGA+) for content, 1080p for video
- Frame Rate: 60 fps
- Connectivity: 1 x Network (RJ-45), HDMI, VGA, Audio In/Out
- Dimensions: 11.3 x 4.8 x 1.2 inches (Codec Unit)
- Weight: 2.5 pounds (Codec Unit)
- Features: Multipoint conferencing support
Warranty and Support
For warranty information and technical support, please visit the official Polycom (now Poly) support website or contact your authorized reseller. Keep your purchase receipt and model number (7200-64510-001) for warranty claims.
Online Support: www.poly.com/us/en/support
