1. Introduction
This manual provides detailed instructions for the setup, operation, and maintenance of your SNOM D785 IP SIP Standard Phone. Please read this manual carefully to ensure proper use and to maximize the performance of your device.
2. Package Contents
Verify that all items listed below are present in your product package:
- Phone Headunit
- Phone Stand
- Handset with Coil Cable
- Ethernet Cable
- Quick User Guide
3. Setup
3.1 Physical Connection
Follow these steps to connect your SNOM D785 phone:
- Attach the Phone Stand: Securely attach the phone stand to the main unit. The stand allows for two different viewing angles.
- Connect the Handset: Plug one end of the coiled handset cable into the handset and the other end into the designated port on the phone's base unit.
- Connect the Ethernet Cable: Connect one end of the provided Ethernet cable to the 'LAN' port on the back of the phone and the other end to your network switch or router. The SNOM D785 supports Gigabit LAN.
- Powering the Device: The phone can be powered via Power over Ethernet (PoE) if your network switch supports it. Alternatively, an optional 5V DC power adapter (not included) can be used by connecting it to the 'DC 5V' port.
Figure 1: SNOM D785 IP Phone with handset and stand, illustrating the main components.
3.2 Initial Configuration
Upon successful connection, the phone will boot up. Network configuration (IP address, SIP account details) is typically managed via a web browser interface. Refer to your network administrator or service provider for specific configuration parameters.
4. Operating the Phone
4.1 Display and Navigation
The SNOM D785 features a high-resolution color display for clear visibility of call information, contacts, and settings. Navigation is performed using the central navigation cluster and context-sensitive soft keys located below the display.
Figure 2: Close-up of the SNOM D785 display and keypad, highlighting the navigation buttons and function keys.
4.2 Basic Call Functions
- Making a Call: Lift the handset or press the speakerphone button, then dial the number using the keypad and press the 'Dial' soft key or the green call button.
- Receiving a Call: Lift the handset or press the speakerphone button when the phone rings.
- Ending a Call: Replace the handset or press the 'End Call' soft key/button.
4.3 Configurable Function Keys
The phone is equipped with 6 (24) configurable self-labeling function keys. These keys can be programmed for various features such as speed dial, line appearances, busy lamp field (BLF), or other custom functions as configured by your system administrator.
4.4 USB and Bluetooth Support
- USB Port: The integrated USB port allows for connection of accessories such as USB headsets or Wi-Fi dongles (if supported by firmware).
- Bluetooth: The phone includes Bluetooth connectivity for pairing with compatible Bluetooth headsets, offering hands-free communication.
5. Maintenance
To ensure the longevity and optimal performance of your SNOM D785 phone, follow these maintenance guidelines:
- Cleaning: Use a soft, dry cloth to clean the phone's surface and display. Avoid abrasive cleaners or solvents.
- Environment: Keep the phone in a dry environment, away from direct sunlight, excessive heat, or moisture.
- Cable Management: Ensure all cables are neatly arranged and not under tension to prevent damage.
6. Troubleshooting
If you encounter issues with your SNOM D785, consider the following common troubleshooting steps:
- No Dial Tone/No Power: Check all cable connections, especially the Ethernet cable (for PoE) or the optional power adapter. Ensure the network connection is active.
- Network Connectivity Issues: Verify that your network cable is securely connected to both the phone and the network switch/router. Consult your network administrator.
- Call Quality Issues: Check your internet connection speed and stability. Ensure no other devices are consuming excessive bandwidth.
- Phone Not Registering: This often indicates an issue with SIP account settings or network configuration. Contact your VoIP service provider or system administrator.
- Restarting the Phone: As a first step for many minor issues, try restarting the phone by disconnecting and reconnecting its power source.
7. Specifications
| Feature | Detail |
|---|---|
| Product Dimensions (LxWxH) | 19 x 20.5 x 22 cm |
| Item Weight | 1 Kilogram |
| Model Number | SNOM4349 |
| Phone Type | Corded IP Phone |
| Material | PE |
| Power Source | PoE or 5V DC Power Adapter (1) |
| Display | High-resolution color display |
| Connectivity | Gigabit LAN, USB, Bluetooth |
| Compatible Devices | IP-PBX or PBX provider (refer to snom.com for interoperability partners) |
8. Warranty and Support
8.1 Warranty Information
For information regarding product warranty and return policies, please refer to the terms provided by your retailer or the official SNOM website. Standard return policies typically allow product returns within 30 days of receipt if you change your mind. For defective or damaged products, specific policies apply.
8.2 Technical Support
For technical assistance, firmware updates, or detailed configuration guides, please visit the official SNOM support website or contact your authorized SNOM reseller.
