Zoook Soulmate-2
Zoook ZB-Rocker Soulmate-2 Sports Bluetooth Earphones
User Instruction Manual
Introduction
Thank you for choosing the Zoook ZB-Rocker Soulmate-2 Sports Bluetooth Earphones. These earphones are designed for an active lifestyle, offering high-definition sound, comfortable fit, and robust protection against sweat and water. With advanced Bluetooth V4.1 technology, you can enjoy skip-free wireless audio up to 30 feet. The built-in passive noise cancellation ensures an immersive audio experience, while the long-lasting battery provides up to 8 hours of playback.
This manual provides detailed instructions on how to set up, operate, and maintain your earphones to ensure optimal performance and longevity.
Safety Information
- Do not expose the earphones to extreme temperatures or humidity.
- Avoid dropping or subjecting the earphones to strong impacts.
- Do not disassemble or attempt to repair the earphones yourself. This will void the warranty.
- Keep the earphones away from children and pets.
- Clean the earphones with a soft, dry cloth only. Do not use harsh chemicals or abrasive materials.
- Ensure the charging port is dry before connecting the charging cable.
- Prolonged listening at high volume levels may cause hearing damage. Adjust volume to a safe level.
Package Contents
Please check the box for the following items:
- Zoook ZB-Rocker Soulmate-2 Earphones
- Micro USB Charging Cable
- Warranty Card
- User Manual (this document)

Image: Contents of the Zoook ZB-Rocker Soulmate-2 package. This includes the earphones, a micro USB charging cable, a warranty card, and a small pouch with additional ear tips.
Product Overview
The Zoook ZB-Rocker Soulmate-2 earphones feature an ergonomic design with ear hooks for a secure fit during sports activities. Each earbud houses the main controls and charging port.

Image: Front view of the Zoook ZB-Rocker Soulmate-2 earphones. The image displays both black earbuds with their ear hooks, connected by a black cable. The right earbud features a red ear tip, indicating its position.

Image: Close-up view of one earbud of the Zoook ZB-Rocker Soulmate-2. This detailed shot shows the textured outer casing, the ear hook, and the small control buttons located on the side of the earbud, along with the charging port.
Setup
1. Charging the Earphones
Before first use, fully charge your Zoook ZB-Rocker Soulmate-2 earphones. A full charge takes approximately 1-2 hours.
- Locate the Micro USB charging port on one of the earbuds.
- Connect the Micro USB end of the charging cable to the earphone's charging port.
- Connect the USB-A end of the charging cable to a USB power adapter (not included) or a computer's USB port.
- The LED indicator light will illuminate during charging and change color or turn off when fully charged.
2. Bluetooth Pairing
To connect your earphones to a device, follow these steps:
- Ensure the earphones are turned off.
- Press and hold the Multi-function Button (usually the power button) on the earphone for approximately 5-7 seconds until the LED indicator light flashes red and blue alternately. This indicates pairing mode.
- On your device (smartphone, tablet, laptop), enable Bluetooth and search for new devices.
- Select "ZB-Rocker Soulmate-2" from the list of available devices.
- Once connected, the LED indicator light on the earphones will typically flash blue slowly or turn off, and you will hear an audible confirmation.
- If prompted for a password, enter "0000".
The earphones will automatically attempt to reconnect to the last paired device when powered on.
Operating Instructions
Power On/Off
- Power On: Press and hold the Multi-function Button for about 3 seconds until the LED flashes blue and you hear "Power On".
- Power Off: Press and hold the Multi-function Button for about 3 seconds until the LED flashes red and you hear "Power Off".
Music Playback Controls
- Play/Pause: Press the Multi-function Button once.
- Next Track: Press and hold the Volume Up (+) button for 2 seconds.
- Previous Track: Press and hold the Volume Down (-) button for 2 seconds.
Call Management
- Answer/End Call: Press the Multi-function Button once during an incoming call or during an active call.
- Reject Call: Press and hold the Multi-function Button for 2 seconds during an incoming call.
- Redial Last Number: Double-press the Multi-function Button when not on a call.
Volume Control
- Volume Up: Press the Volume Up (+) button once.
- Volume Down: Press the Volume Down (-) button once.
Maintenance
Cleaning
- Regularly clean the ear tips with a soft, damp cloth to remove earwax and debris. Ensure they are completely dry before reattaching.
- Wipe the body of the earphones with a soft, dry, lint-free cloth.
- Do not use alcohol, cleaning sprays, or abrasive cleaners.
Storage
- When not in use, store the earphones in the provided pouch or a protective case to prevent damage.
- Store in a cool, dry place, away from direct sunlight and extreme temperatures.
Water/Sweat Protection
The Zoook ZB-Rocker Soulmate-2 earphones feature IPX4 waterproof/sweat-proof protection, making them resistant to splashing water from any direction. This means they are suitable for workouts and light rain. However, they are not designed for submersion in water. Do not swim or shower with these earphones.
- After exposure to sweat or water, wipe the earphones dry with a soft cloth before charging or storing.
- Ensure the charging port is completely dry before plugging in the charging cable.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Earphones do not power on. | Low battery. | Charge the earphones fully. |
| Cannot pair with device. | Earphones not in pairing mode; Bluetooth off on device; device too far. | Ensure earphones are in pairing mode (flashing red/blue). Turn on Bluetooth on your device. Move earphones closer to the device (within 30 feet). |
| No sound or intermittent sound. | Volume too low; earphones out of range; connection issue. | Increase volume on earphones and device. Move closer to the device. Re-pair the earphones with your device. |
| Poor call quality. | Microphone obstructed; weak signal. | Ensure microphone is clear. Move to an area with better signal. |
| Earphones not charging. | Cable issue; charging port dirty; power source issue. | Try a different Micro USB cable. Clean the charging port gently. Try a different USB power source. |
Specifications
| Model Name | ZB-Rocker Soulmate-2 |
| Connectivity Technology | Wireless (Bluetooth V4.1) |
| Bluetooth Range | Up to 30 feet |
| Battery Life | Up to 8 hours |
| Charging Time | Approx. 1-2 hours |
| Water Resistance Level | IPX4 (Waterproof/Sweat Proof) |
| Noise Control | Passive Noise Cancellation |
| Microphone | Yes, With Microphone |
| Control Method | Touch (referring to button presses) |
| Material | Plastic |
| Item Weight | 50 Grams |
| Product Dimensions | 3 x 2 x 1 cm |
| Compatible Devices | Smartphones, Tablets, Laptops, Desktops, Cars (with Bluetooth), Smart TVs |
| Manufacturer | Intellegent Technologies Traders Limited |
Warranty and Support
Your Zoook ZB-Rocker Soulmate-2 earphones come with a 1-year warranty from the date of purchase. Please retain your purchase receipt and the warranty card for any warranty claims.
For technical support, warranty claims, or any other assistance, please contact Zoook customer service:
- Toll Free No.: 18001033544
- E-mail: support@zoook.co.in
- Chat with us: www.facebook.com/GoZoook
- All India Service Centre List: https://goo.gl/eezwYW
Please provide your product model number (Soulmate-2) and a detailed description of the issue when contacting support to expedite the process.

Image: Zoook customer support details. This image provides various contact methods for customer assistance, including a toll-free number, email address, Facebook chat link, and a link to the service center list.
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