Everycom EC-58 58mm Direct Thermal Printer User Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, maintenance, and troubleshooting of your Everycom EC-58 58mm Direct Thermal Printer. Please read this manual thoroughly before using the printer to ensure proper function and longevity of the device. Keep this manual for future reference.

2. Product Overview

The Everycom EC-58 is a compact and efficient 58mm direct thermal receipt printer designed for various applications. It offers high-speed printing and supports both 1D and 2D barcode printing. The printer features a USB interface and integrates with cash drawers.

Key Features:

• 58mm receipt printing capability.
• High-speed printing at 90 mm/second.
• Supports 1D and 2D barcode printing.
• USB interface for connectivity.
• Cash drawer integration support.
• Compatible with Epson ESC/POS print instruction mode.
• Supports Windows XP / 7 / 8 / 10, Linux, and Android operating systems (SDK integration required for Android).

Package Contents:

Upon unpacking, verify that all items listed below are present:

• 1 x Everycom EC-58 Thermal Printer
• 1 x Sample Roll Paper
• 1 x CD-ROM with Drivers
• 1 x User Manual
• 1 x USB Cable
• 1 x Power Cable
• 1 x Paper Bering (Spindle)

3. Setup

3.1 Connecting the Printer

1. Connect Power Cable: Insert the power cable into the power port at the rear of the printer and plug the other end into a suitable power outlet.
2. Connect USB Cable: Connect the square end of the USB cable to the USB port at the rear of the printer and the rectangular end to an available USB port on your computer.
3. Connect Cash Drawer (Optional): If using a cash drawer, connect its cable to the cash drawer port at the rear of the printer.

3.2 Loading Thermal Paper

1. Open the Cover: Press the cover open button or lift the cover release lever to open the printer's top cover.
2. Insert Paper Roll: Place the 58mm thermal paper roll into the paper compartment with the printing surface facing upwards. Ensure the roll is seated correctly on the paper spindle.
3. Close the Cover: Pull a small amount of paper out past the cutter and close the top cover firmly until it latches.

3.3 Driver Installation

For Windows and Linux operating systems, install the printer drivers from the provided CD-ROM or download them from the official Everycom website. For Android, an SDK needs to be integrated into your application for printer functionality.

4. Operating Instructions

4.1 Powering On/Off

To power on the printer, ensure it is connected to a power source and press the power button located on the front panel. To power off, press the power button again.

4.2 Printing a Receipt

Once the printer is connected and drivers are installed, you can print receipts from your compatible software application. The printer will automatically feed and cut the paper after each print job, based on your software settings.

4.3 Self-Test Print

To perform a self-test, ensure the printer is off and paper is loaded. Hold down the FEED button while turning on the printer. Release the FEED button once the printer starts printing. This will print a configuration page, confirming basic printer functionality.

5. Maintenance

5.1 Cleaning the Printer Head

Regular cleaning of the thermal print head ensures optimal print quality and extends the printer's lifespan. Use a soft cloth dampened with isopropyl alcohol to gently wipe the print head. Ensure the printer is powered off and cooled down before cleaning.

5.2 Replacing Paper Roll

When the paper roll is depleted or a red line appears on the printout, it indicates low paper. Follow the steps in Section 3.2 to replace the paper roll.

6. Troubleshooting

This section addresses common issues you might encounter with your Everycom EC-58 printer.

6.1 No Power

• Check Power Cable: Ensure the power cable is securely connected to both the printer and the power outlet.
• Verify Power Outlet: Test the power outlet with another device to confirm it is functional.

6.2 No Printing / Blank Output

• Check Paper Roll: Ensure the thermal paper is loaded correctly and the printing surface is facing the print head.
• Driver Installation: Verify that the printer drivers are correctly installed on your computer.
• Connectivity: Confirm the USB cable is securely connected to both the printer and the computer.
• Printer Status: Check the printer's status indicator lights for any error messages.

6.3 Poor Print Quality

• Clean Print Head: Refer to Section 5.1 for instructions on cleaning the print head.
• Paper Quality: Ensure you are using high-quality thermal paper.

6.4 Driver Not Responding / Printer Stopped Working

• Restart Devices: Power off both the printer and your computer, then restart them.
• Reinstall Drivers: If the issue persists, try uninstalling and reinstalling the printer drivers.
• Check USB Port: Try connecting the printer to a different USB port on your computer.

7. Specifications

8. Warranty Information

The Everycom EC-58 Thermal Printer comes with a 1-year all-India warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use. Please retain your purchase receipt for warranty claims. For detailed warranty terms and conditions, refer to the warranty card included in the package or contact customer support.

9. Customer Support

For any technical assistance, troubleshooting, or warranty inquiries, please contact Everycom Customer Service.

• Toll-Free Number: 1800 121 4480
• Working Hours: Monday - Saturday, 10:00 AM - 6:30 PM (Except on Public Holidays)