Kanopy Digital Streaming Application User Manual

Introduction to Kanopy

Kanopy is a video streaming service that provides access to a vast collection of films, documentaries, and educational content. It partners with public libraries and universities to offer free access to its catalog for members of participating institutions. This manual will guide you through the process of setting up and using the Kanopy application.

Setup and Account Activation

1. Download the Kanopy App

The Kanopy app is available on various platforms, including iOS, Android, Amazon Fire devices, and smart TVs. Search for "Kanopy" in your device's app store and proceed with the installation.

2. Create or Log In to Your Account

Upon opening the app for the first time, you will be prompted to log in or sign up. Kanopy access is typically provided through your library or university. Follow these steps:

1. Select "Find your library" or "Find your university."
2. Search for your institution by name or zip code.
3. Enter your library card number and PIN, or your university login credentials (e.g., student ID, email, password).
4. If you do not have a Kanopy account linked to your institution, you may be prompted to create one using your email address.

Note: Access to Kanopy content is determined by your institution's subscription. Some institutions may have monthly play limits.

Operating the Kanopy App

Browsing and Searching

• Home Screen: Displays featured content, new arrivals, and personalized recommendations.
• Browse: Explore content by genre, topic, or collection.
• Search: Use the search bar to find specific titles, directors, or actors.

Watching Content

• Select a title to view its details page, including synopsis, cast, and ratings.
• Tap the "Play" button to start streaming.
• Use the on-screen controls for playback (pause, play, fast-forward, rewind, volume).
• Subtitles/Closed Captions: Most content offers subtitles. Look for the "CC" icon during playback to enable or disable them.

My List and Watch History

• My List: Add titles you want to watch later by selecting the "Add to My List" option.
• Watch History: Kanopy automatically tracks your viewing history, allowing you to easily resume content or revisit previously watched titles.

Maintenance

To ensure optimal performance of the Kanopy app, consider the following maintenance tips:

• Keep the App Updated: Regularly check for and install updates for the Kanopy app through your device's app store. Updates often include bug fixes, performance improvements, and new features.
• Maintain Stable Internet Connection: A strong and stable internet connection (Wi-Fi or cellular data) is crucial for smooth streaming. Intermittent connections can lead to buffering or playback issues.
• Clear App Cache (if applicable): On some devices, clearing the app's cache can resolve minor performance issues. Refer to your device's settings for instructions on how to manage app storage and cache.
• Device Compatibility: Ensure your device meets the minimum system requirements for the Kanopy app. Older devices or operating systems may experience compatibility issues.

Troubleshooting

If you encounter issues while using the Kanopy app, try the following solutions:

Specifications

As a digital application, Kanopy's specifications primarily relate to device compatibility and internet requirements.

• Supported Devices: iOS devices (iPhone, iPad), Android devices, Amazon Fire tablets and TV devices, Roku, Apple TV, Chromecast, Android TV, Samsung Smart TV, LG Smart TV, and web browsers on computers.
• Operating System Requirements: Varies by device, typically requiring recent versions of iOS, Android, or Fire OS. Refer to your device's app store listing for specific minimum requirements.
• Internet Connection: Broadband internet connection recommended for optimal streaming (minimum 3 Mbps for SD, 5 Mbps for HD).
• Content Resolution: Content available in Standard Definition (SD) and High Definition (HD), depending on the title and internet speed.

Support and Warranty Information

For direct assistance with the Kanopy application or content, please refer to the official Kanopy support channels.

• Kanopy Help Center: Visit the official Kanopy website and navigate to their Help Center or Support section. This resource provides FAQs, troubleshooting guides, and contact options.
• Contact Your Institution: If your issue is related to your library card, university login, or access eligibility, contact your specific library or university's support desk.

As Kanopy is a digital streaming service provided through institutions, there is no traditional product warranty. Access and service are governed by the terms and conditions of your agreement with your participating library or university, and Kanopy's own terms of service.