SCA Tork Matic Hand Towel Roll H1

Introduction

This manual provides instructions for the SCA Tork Matic Hand Towel Roll, White H1, Model 290089. This product is designed for use in compatible Tork Matic and Tork Intuition roll towel dispensers. The advanced quality paper towels are engineered for efficient hand drying, offering high absorbency and a pleasant feel.

Product Overview

Image 1: A single roll of Tork Matic Hand Towel, White H1. The roll is cylindrical, made of white paper, and designed for dispenser use. It features a core for mounting in a dispenser.

The Tork Matic Hand Towel Roll is a single-ply, white paper towel designed for high-traffic environments. Its advanced quality ensures effective hand drying with fewer towels, contributing to reduced consumption and maintenance. The roll is compatible with Tork Matic and Tork Intuition H1 system dispensers.

Setup and Installation

This product is a refill roll for specific Tork dispensers. Proper installation ensures optimal performance and hygiene.

1. Open the Dispenser: Locate the key or release button on your Tork Matic or Tork Intuition H1 dispenser and open the cover.
2. Remove Empty Roll: If an empty roll is present, remove it from the dispenser's core mechanism.
3. Load New Roll: Place the new Tork Matic Hand Towel Roll onto the dispenser's core spindle. Ensure the paper feeds from the top or bottom as indicated by your specific dispenser model.
4. Thread the Paper: Guide the leading edge of the paper towel into the dispenser's feed mechanism. Follow the dispenser's internal diagrams or instructions for correct threading.
5. Close the Dispenser: Close the dispenser cover securely until it latches. Test the dispenser by activating it to ensure the paper towel dispenses smoothly.

Note: Always refer to your specific Tork dispenser's instruction manual for detailed loading procedures, as designs may vary slightly.

Operating Instructions

Once the Tork Matic Hand Towel Roll is correctly installed in a compatible dispenser, operation is straightforward:

• Automatic Dispensing: For Tork Matic and Tork Intuition dispensers, simply wave your hand in front of the sensor (if applicable) or pull the exposed paper towel. The dispenser will automatically present a new sheet.
• Manual Dispensing: Some dispensers may require a gentle pull on the exposed paper to activate the cutting mechanism and dispense a sheet.
• Tearing: Once a sheet is dispensed, pull downwards or sideways (depending on dispenser design) to tear the towel cleanly from the roll.

The advanced embossing and absorbency of the towel are designed to provide effective hand drying with a single sheet, promoting hygiene and reducing waste.

Maintenance

The Tork Matic Hand Towel Roll itself requires minimal maintenance. Proper storage and handling are key to maintaining product quality.

• Storage: Store unused rolls in a cool, dry place, away from direct sunlight and moisture. Keep them in their original packaging until ready for use to protect against dust and damage.
• Handling: Handle rolls with clean hands to maintain hygiene, especially before loading into a dispenser.
• Dispenser Cleaning: Regularly clean your Tork dispenser according to its specific instructions to ensure hygienic operation and prevent paper jams.

Troubleshooting

Most issues related to paper towel dispensing are typically associated with the dispenser itself rather than the towel roll. Here are common troubleshooting steps:

• Paper Not Dispensing:
  • Ensure the roll is loaded correctly and threaded through the dispenser mechanism as per the dispenser's instructions.
  • Check if the dispenser is jammed. Open the cover and carefully remove any torn paper or obstructions.
  • Verify that the dispenser's sensor (if automatic) is clean and unobstructed.
  • Confirm the dispenser has power (if battery-operated, check batteries).
• Paper Tearing Incorrectly:
  • Ensure the paper is threaded correctly and not too tight or too loose.
  • Inspect the dispenser's cutting blade for damage or debris.
• Roll Not Fitting:
  • Confirm that you are using a Tork Matic H1 system roll (Model 290089) with a compatible Tork Matic or Tork Intuition H1 dispenser. This roll is specifically designed for the H1 system.

If issues persist, consult your Tork dispenser's user manual or contact Tork customer support.

Specifications

Warranty Information

As a consumable product, the Tork Matic Hand Towel Roll typically does not come with a separate manufacturer's warranty. Any concerns regarding product quality or defects should be directed to the retailer where the product was purchased or to SCA (Tork) customer service within a reasonable timeframe after purchase. Please retain your proof of purchase.

Customer Support

For further assistance, questions, or to report any issues with your Tork Matic Hand Towel Roll or compatible Tork dispenser, please contact:

• SCA (Tork) Customer Service: Refer to the official Tork website for contact information specific to your region.
• Your Retailer: Contact the store or online vendor from whom you purchased the product.

When contacting support, please have the product model number (290089) and UPC (010111880965) available.