1. Overview
This document provides essential information regarding the Fortinet FortiSwitch-1024D 1 Year 24x7 FortiCare Contract. This contract is designed to provide comprehensive support and services for your Fortinet FortiSwitch-1024D, ensuring continuous operation and robust security.
FortiCare support services are critical for maintaining the integrity and performance of your network and security infrastructure. Fortinet's Security Fabric integrates various components to provide a seamless and integrated security posture, minimizing interruptions to business applications and protecting against the latest threat landscape.
Figure 1.1: Representation of a Fortinet Activation Key box, symbolizing the digital license for the FortiCare contract.
2. Setup and Activation
The FortiCare contract is a digital license. Upon purchase, the license contract will be delivered to you via e-mail within 1-2 business days. This email will contain instructions and the necessary activation key to apply the FortiCare service to your FortiSwitch-1024D.
2.1. License Delivery
- Email Delivery: Expect an email containing your license details and activation instructions within 1-2 business days after purchase.
- Verification: Ensure the email address provided during purchase is correct and check your spam/junk folder if the email is not received within the specified timeframe.
2.2. Activation Process
Detailed activation steps will be provided in the license delivery email. Generally, activation involves logging into your Fortinet support portal or device management interface and applying the provided license key to your FortiSwitch-1024D.
It is crucial to activate the contract promptly to ensure continuous support and service coverage for your device.
3. Operating and Service Utilization
The 24x7 FortiCare Contract provides comprehensive support and services designed to keep your FortiSwitch-1024D operating optimally and securely. This section outlines the key services available under this contract.
3.1. FortiCare Support Services
Your 24x7 FortiCare contract includes access to technical support on a 365x24x7 basis, as well as an advanced replacement service for hardware failures. This ensures round-the-clock assistance for critical issues.
Figure 3.1: Visual representation of FortiCare Support Services, highlighting 8x5, 24x7, and 360 service levels.
- Technical Support: Access technical support via the web portal, online chat system, and telephone for assistance with configuration, troubleshooting, and general inquiries.
- Advanced Hardware Replacement (NBD): In the event of a hardware failure, an advanced replacement service ensures minimal downtime. This typically involves next business day (NBD) shipment of replacement parts.
- Firmware and General Upgrades: Stay up-to-date with the latest features and security enhancements through access to firmware and general software upgrades.
Figure 3.2: Diagram illustrating the FortiCare Support Services model, including Service Operation, Service Design, Service Strategies, Service Transition, and Premium RMA.
3.2. Security Subscriptions (FortiGuard)
While the FortiCare contract primarily covers support, it enables your FortiSwitch-1024D to leverage FortiGuard Security Subscriptions, which are crucial for maintaining a strong security posture against evolving threats. These subscriptions provide up-to-the-minute threat intelligence and protection.
Figure 3.3: Overview of FortiGuard Security Subscriptions, emphasizing real-time threat intelligence and comprehensive protection.
Key aspects of FortiGuard subscriptions include:
- Up-to-the-minute threat intelligence: To stop the latest threats.
- Insight into threats: Through a global network of over three million sensors.
- Fast and comprehensive intelligence: Via automated and advanced analytics.
- High fidelity with mature and rigorous back-end processes.
- Prevention of exploitation: Of new avenues of attack with proactive threat research.
- Top-rated effectiveness: Achieved through independent, real-world testing.
Figure 3.4: Detailed breakdown of FortiGuard Subscription Options, including Next Generation Application Control and IPS, Antivirus, Web Application Security Service, Antispam, Vulnerability Scan, Botnet IP and Domain Reputation, Database Security Control, Mobile Security Service, and Advanced Threat Protection (FortiSandbox Cloud).
4. Maintenance and Renewal
To ensure uninterrupted service and protection, it is essential to maintain continuous coverage of your FortiCare contract. Fortinet designs its support and subscriptions to be continuous.
4.1. Continuous Coverage
A lapse in the service period occurs if the contract is not renewed by its expiration date. This can lead to a loss of access to technical support, advanced hardware replacement, and critical security updates, potentially exposing your network to vulnerabilities.
4.2. Renewal Process
You will typically receive notifications prior to your contract's expiration date. It is recommended to initiate the renewal process well in advance to avoid any service interruptions. Renewal licenses, like new licenses, are delivered via e-mail.
5. Troubleshooting
This section addresses common issues you might encounter with your FortiCare contract.
5.1. License Not Received
- Check Spam/Junk Folder: The license email might be filtered by your email provider.
- Wait 1-2 Business Days: Allow the standard delivery time.
- Contact Vendor: If the license is not received after 2 business days, contact the vendor (e.g., BlueAlly as per product information) or Fortinet support with your purchase details.
5.2. Service Inactive After Activation
- Verify Activation Steps: Double-check that all activation steps provided in the email were followed correctly.
- Check Device Connectivity: Ensure your FortiSwitch-1024D has proper internet connectivity to communicate with Fortinet's licensing servers.
- Contact Fortinet Support: If the service remains inactive, contact Fortinet technical support, providing your device serial number and license key.
5.3. Service Lapse
As mentioned, a lapse in service occurs if the contract is not renewed before its expiration. To restore services, a new or renewal contract must be purchased and activated. Fortinet recommends continuous coverage to avoid security risks and operational disruptions.
6. Specifications
| Attribute | Detail |
|---|---|
| Product Type | FortiCare Contract Subscription |
| Service Duration | 1 Year |
| Support Level | 24x7 FortiCare Service |
| Applicable Model | Fortinet FortiSwitch-1024D |
| Manufacturer Part Number | FC-10-W1024-247-02-12 |
| Manufacturer | FORTINET |
| ASIN | B071L1SR15 |
| Item Model Number | 24x7 FortiCare Contract |
| Date First Available | March 14, 2017 |
7. Warranty and Support Information
This FortiCare contract is the support and warranty for the FortiSwitch-1024D in terms of service and hardware replacement. It provides the framework for technical assistance and hardware support.
7.1. FortiCare 24x7 Service Details
The 24x7 FortiCare Service offers:
- Access to technical support on a 365x24x7 basis.
- Advanced replacement service for hardware failures, ensuring minimal downtime.
- Firmware and general upgrades to keep your device updated.
7.2. Contacting Support
For technical assistance or to initiate a hardware replacement request, please refer to the contact information provided in your license activation email or visit the official Fortinet support portal. Ensure you have your device's serial number and contract details ready for faster service.
