Grandstream GXP1615 IP Phone User Manual

1. Introduction

This manual provides comprehensive instructions for the Grandstream GXP1615 IP Phone. The GXP1615 is designed for small businesses and home office environments, offering essential VoIP telephony features. It supports one SIP account, two call appearances, and features a 132x48 pixel LCD display for clear information viewing. Integrated Power over Ethernet (PoE) simplifies deployment by allowing power and data to be delivered over a single Ethernet cable.

2. Package Contents

Verify that all items are present in your package:

• GXP1615 IP Phone Unit
• Handset with Cord
• Base Stand
• Universal Power Adapter (if not using PoE)
• Ethernet Cable

3. Physical Features and Components

Familiarize yourself with the various parts of your GXP1615 IP Phone.

Figure 1: Grandstream GXP1615 IP Phone Overview
This image displays the front of the Grandstream GXP1615 IP Phone. Key features visible include the black handset resting on the cradle, connected by a coiled cord. The main unit features a 132x48 pixel LCD display at the top, showing "GRANDSTREAM", date "2014-10-14", time "03:58am", and soft key labels like "NextScr", "FwdAll", "Redial". Below the display are three XML programmable soft keys. To the left of the display are two line keys. The central area contains a navigation cluster with up, down, left, right, and OK buttons. Surrounding the navigation cluster are various function keys including Home, Message, Headset, Mute, Volume control, and a full numeric keypad (0-9, *, #).

3.1 Front Panel Layout

• LCD Display: 132x48 pixel graphical LCD for call information, menus, and status.
• Line Keys: Two keys with dual-color LED for line status and call appearance.
• Soft Keys: Three XML programmable context-sensitive keys below the LCD.
• Navigation Keys: Up, Down, Left, Right, and OK button for menu navigation.
• Numeric Keypad: Standard 0-9, *, # keys for dialing.
• Function Keys: Dedicated keys for Home, Message, Headset, Mute, Hold, Transfer, Redial, Speakerphone, and Volume control.

3.2 Rear Panel Connections

• PC Port: 10/100 Mbps Ethernet port for connecting a computer.
• LAN Port: 10/100 Mbps Ethernet port with integrated PoE for network connection and power.
• Handset Port: RJ9 port for connecting the handset.
• Headset Port: RJ9 port for connecting a Plantronics compatible headset.
• Power Jack: For connecting the universal power adapter (if PoE is not used).

4. Initial Setup

4.1 Assembling the Phone

1. Attach the base stand to the bottom of the phone unit.
2. Connect the coiled handset cord to the handset and the handset port on the phone.
3. (Optional) Connect a Plantronics compatible headset to the headset port.

4.2 Connecting to the Network and Power

1. Connect one end of the Ethernet cable to the LAN port on the phone and the other end to a network switch/hub with Power over Ethernet (PoE) capability. The phone will power on automatically.
2. If PoE is not available, connect the universal power adapter to the power jack on the phone and then to a power outlet. Connect an Ethernet cable from your network to the LAN port.
3. (Optional) Connect a computer to the PC port on the phone using another Ethernet cable.

The phone will boot up and attempt to obtain network configuration (IP address, etc.) and SIP account information from your network or VoIP service provider. This process may take a few minutes.

5. Operating Instructions

5.1 Making a Call

• Off-hook Dialing: Pick up the handset, press the Speakerphone button, or press the Headset button. Dial the number and press the SEND soft key or wait a few seconds for automatic dialing.
• On-hook Dialing: Dial the number first, then pick up the handset, press the Speakerphone button, or press the Headset button.

5.2 Answering a Call

• When the phone rings, pick up the handset, press the Speakerphone button, or press the Headset button.
• Alternatively, press the corresponding flashing Line key.

5.3 Ending a Call

Hang up the handset, press the Speakerphone button (if using speakerphone), or press the Headset button (if using headset).

5.4 Call Features

• Hold: During an active call, press the HOLD button. Press the flashing Line key to resume the call.
• Transfer: During an active call, press the TRANSFER button. Dial the new number and press the TRANSFER soft key again (attended transfer) or hang up (blind transfer).
• 3-Way Conferencing: During an active call, press the CONF soft key. Dial the second party's number and press SEND. Once the second party answers, press the CONF soft key again to establish the conference.
• Mute: Press the MUTE button to mute your microphone during a call. Press again to unmute.
• Volume Adjustment: Use the VOLUME +/- buttons to adjust the handset, speakerphone, or headset volume during a call, or ringtone volume when idle.
• Redial: Press the REDIAL button to call the last dialed number.

5.5 Using the Phone Menu

Press the MENU/OK button to access the phone's main menu. Use the Navigation keys to scroll through options and the OK button to select. The soft keys will change functions based on the current menu context.

• Call History: Access a list of dialed, received, and missed calls (up to 200 records).
• Phonebook: Manage up to 500 contacts.
• Settings: Configure various phone parameters, including language, display, and audio settings.

6. Maintenance and Care

• Keep the phone clean by wiping it with a soft, dry cloth.
• Avoid using liquid or aerosol cleaners directly on the phone.
• Do not expose the phone to excessive moisture or extreme temperatures.
• Ensure proper ventilation around the device.

7. Troubleshooting

This section addresses common issues you might encounter with your GXP1615 IP Phone.

8. Technical Specifications

9. Warranty and Support

For warranty information and technical support, please refer to the official Grandstream website or contact your authorized Grandstream reseller. Keep your purchase receipt for warranty claims.

Grandstream Official Website: www.grandstream.com