Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your LEVEL SENSE Pro Wi-Fi Enabled Sump Pump Alarm. This device is designed to monitor critical conditions in your basement or crawl space, including high water levels, water leaks, power failures, temperature, and humidity, providing timely alerts to prevent potential damage.
Please read this manual thoroughly before installation and use to ensure proper function and safety.
Safety Information
- Electrical Safety: Ensure the power outlet used for the device is easily accessible and properly grounded. Do not operate the device with a damaged power cord or plug.
- Indoor Use Only: The LEVEL SENSE Pro unit is rated IP20 and is intended for indoor use only. Do not expose it to direct water spray or extreme outdoor conditions.
- Battery Safety: The device contains an internal rechargeable Lithium Polymer battery. Do not attempt to replace or tamper with the battery. Dispose of the device according to local regulations.
- Installation: Follow all installation instructions carefully. Improper installation may lead to inaccurate readings or device malfunction.
- Maintenance: Disconnect power before performing any maintenance or cleaning.
Package Contents
Verify that all items are present in your package:
- LEVEL SENSE Pro Main Unit
- Power Adapter (12VDC)
- Float Switch with Cable
- Water Leak Sensor
- Mounting Hardware (screws, zip ties, adhesive pads)
- User Manual
Image: Contents of the LEVEL SENSE Pro package, showing the main alarm unit, power adapter, float switch, water leak sensor, mounting accessories, and the instruction manual.
Product Overview
The LEVEL SENSE Pro unit is equipped with multiple sensors and indicators to provide comprehensive monitoring.
Image: Detailed diagram illustrating the features of the LEVEL SENSE Pro unit. Key components include LED indicators for Power, Cloud, Calibrate, and Alarm status. It highlights 2.4GHz Wi-Fi connectivity, an IP20 enclosure for indoor use, internal temperature and humidity sensors, a 1200mAh internal self-recharging battery for backup power, a 100dB internal horn, and a removable terminal block for external sensor connections (Depth Sensor, Input 2/Leak or Float Switch, Relay Connection, Input 1/Leak or Float Switch).
Main Unit Components:
- Power Indicator: Illuminates when AC power is connected.
- Cloud Indicator: Shows Wi-Fi connection status and cloud communication.
- Calibrate Indicator: Used during depth sensor calibration.
- Alarm Indicator: Flashes when an active alarm condition is detected.
- Silence Button: Silences the audible alarm.
- Reset Button: Resets the device.
- Terminal Block: Connections for external sensors (depth, leak, float switches) and relay output.
- Internal Sensors: Built-in temperature and humidity sensors.
- Internal Battery: 1200mAh self-recharging Lithium Polymer battery for power outage detection and continued monitoring.
Setup and Installation
1. Physical Installation
- Mount the Main Unit: Choose a dry, accessible location near your sump pit or area to be monitored, within range of your Wi-Fi network. Use the provided screws or adhesive pads to mount the unit securely.
- Connect Power: Plug the 12VDC power adapter into the main unit and then into a standard 120VAC outlet. The Power indicator LED should illuminate.
- Install Float Switch: Attach the float switch to the discharge pipe in your sump pit using the provided zip ties. Position it at the desired high-water alarm level, ensuring it can move freely. Connect the float switch wires to the designated terminals on the removable terminal block (Input 1 or Input 2).
- Install Water Leak Sensor (Optional): Place the water leak sensor on the floor in an area prone to leaks. Connect its wires to an available input on the terminal block.
- Install Depth Sensor (Optional): If using the depth sensor, ensure it is positioned vertically in the sump pit, with the bottom of the sensor at the lowest water level you wish to monitor. Connect its wires to the designated depth sensor terminals.
Image: Three installation diagrams. The first shows the main unit mounted above a sump pit with a float switch attached to the discharge pipe. The second illustrates the main unit with a leak sensor placed on the floor. The third depicts the main unit with a float switch and a depth sensor in the sump pit.
Image: Close-up diagram detailing the installation of a float switch within a sump pit. The float switch is shown clamped to the sump pump's discharge pipe, illustrating its proper positioning for high-water detection.
2. Wi-Fi Connection and Account Setup
- Download the App: Search for the LEVEL SENSE app on your smartphone's app store (iOS or Android).
- Create an Account: Open the app and follow the prompts to create a new user account.
- Connect to Wi-Fi: Follow the in-app instructions to connect your LEVEL SENSE Pro unit to your 2.4GHz Wi-Fi network. The Cloud indicator LED on the unit will illuminate solid once connected.
- Claim Your Device: Use the app to claim your device to your account. This links your physical unit to your online monitoring portal.
Operation
Monitoring Features
Once set up, the LEVEL SENSE Pro continuously monitors the following conditions:
- High Water Level: Detected by the float switch.
- Water Leak: Detected by the water leak sensor.
- Power Failure: Detected when AC power is lost. The internal battery ensures continued monitoring and alert transmission.
- Temperature: Internal sensor monitors ambient temperature.
- Humidity: Internal sensor monitors ambient humidity.
- Water Depth: (If depth sensor is installed) Provides continuous water level readings.
Image: Screenshot of the LEVEL SENSE online monitoring portal. It displays historical data graphs for temperature, average water level, and combined temperature and humidity, allowing users to track environmental conditions over a defined date range.
Alarm Notifications
When an alarm condition is detected, the LEVEL SENSE Pro will:
- Activate its internal 100dB audible alarm.
- Flash the Alarm indicator LED.
- Send notifications (text messages, emails) to registered contacts via the app/online portal.
Image: Diagram illustrating a high-level alarm scenario in a sump pit. The water level has risen, triggering the float switch. A smartphone is shown displaying a text message notification: "John - please be advised that your basement Sump is currently experiencing a high level alarm."
Alarm Configuration
You can customize alarm thresholds and notification preferences through the LEVEL SENSE app or online portal.
Image: Screenshot of the alarm configuration interface within the LEVEL SENSE system. It displays adjustable settings for various alarm types, including water level percentage, minimum and maximum temperature, minimum and maximum humidity, power good status, leak sensor state, and float switch state. For each setting, options are available to trigger a relay, siren, or email notification.
Maintenance
- Regular Checks: Periodically check the physical connections of all sensors and the power adapter.
- Sensor Cleaning: Ensure float switches and leak sensors are free from debris or buildup that could impede their function.
- Battery: The internal battery is designed for long-term use and recharges automatically. No user maintenance is required for the battery.
- Firmware Updates: The device may receive automatic firmware updates to improve performance and add features. Ensure your device remains connected to Wi-Fi.
Troubleshooting
- No Power Indicator: Ensure the power adapter is securely plugged into both the unit and a working 120VAC outlet.
- Cloud Indicator Not Solid: This indicates a Wi-Fi connection issue. Verify your Wi-Fi network is active and within range. Re-run the Wi-Fi setup process via the app if necessary. Ensure your Wi-Fi is 2.4GHz.
- False Alarms: Check sensor placement and connections. Ensure float switches move freely and are not obstructed. Verify leak sensors are dry. Review alarm thresholds in the app/portal.
- No Notifications: Confirm your contact information (phone number, email) is correct in the app/portal. Check your spam/junk folders for email alerts. Ensure the device has a stable cloud connection (solid Cloud LED).
- Inaccurate Water Depth Readings: If using a depth sensor, ensure it is clean and properly calibrated. Humidity fluctuations can affect depth sensor accuracy; consider maintaining stable humidity in the monitored area.
- Device Offline After Network Reboot: If the device does not reconnect automatically after a network reboot, try pressing the Reset button on the unit.
Specifications
| Feature | Specification |
|---|---|
| Model Number | LS-ProXV |
| Power Source | AC with Self Recharging Battery Back-Up |
| Voltage | 120 Volts |
| Battery Type | Lithium Polymer (Internal, Rechargeable) |
| Control Method | App, Touch |
| Noise Level (Alarm) | 100 dB |
| Mounting Type | Floor Mount |
| Temperature Range | 32 - 110 Degrees Fahrenheit (0 - 43.3 Degrees Celsius) |
| Product Dimensions | 5 x 1.2 x 5 inches (12.7 x 3.05 x 12.7 cm) |
| Item Weight | 1.2 pounds (0.54 kg) |
| UPC | 635797716515 |
Warranty
The LEVEL SENSE Pro Wi-Fi Enabled Sump Pump Alarm comes with a 2-Year Limited Warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. For warranty claims, please contact LEVEL SENSE customer support.
Support
For technical assistance, troubleshooting, or any questions regarding your LEVEL SENSE Pro device, please contact our US-based technical support team. Contact information can be found on the LEVEL SENSE website or within the mobile application.
