Why have the wheels on my Polaris P955 robotic pool cleaner slowed down or stopped turning, and how do I remove them for inspection?

If your Polaris P955 wheels have slowed down or seized, it is typically caused by debris entanglement, worn brushes, or a drive system obstruction. While the basic instruction manual does not provide a step-by-step guide for internal wheel disassembly, you can perform the following checks and maintenance steps:Check for Obstructions: Inspect the space between the wheels and the cleaner body. Debris like hair, string, or long algae can wrap around the axles, causing them to slow down or stop.Inspect the Scrubbing Brushes: The P955 uses solid-blade scrubbing brushes that are linked to the drive system. If these are heavily worn or jammed with debris, it will affect wheel rotation. Inspect the brushes for wear and replace them if they appear thin or damaged.Clean the Filter Canister: A heavily clogged filter can sometimes affect the unit's overall performance and buoyancy, though it usually impacts suction more than wheel drive.Check for Air-Lock: If the unit was recently placed in the pool, ensure no air is trapped inside by gently shaking the unit underwater.How to remove the wheels:For the Polaris P955 (and similar 4WD models like the 9550 Sport), the wheels are typically secured by a central screw or a locking tab behind the wheel cover. You may need to gently pry off the decorative outer hubcap to access the mounting hardware. Note: If the unit is under warranty, internal disassembly of the motor block or drive train should be handled by an authorized Polaris service center to avoid voiding your coverage.If the wheels do not turn even when the unit is powered on and clear of debris, there may be an internal drive motor failure. You should contact Polaris technical support or visit an authorized dealer for a diagnostic test.

Polaris P955 Robotic Pool Cleaner Instruction Manual for In-Ground Pools

Introduction

This manual provides detailed instructions for the safe and efficient operation of your Polaris P955 Robotic Pool Cleaner. Please read this manual thoroughly before initial use and retain it for future reference. The Polaris P955 is designed to provide optimal cleaning performance for in-ground pools, featuring advanced technology for comprehensive debris removal.

Product Overview

The Polaris P955 Robotic Pool Cleaner is engineered for superior pool cleaning with several key features:

Easy Clean Filter Canister: Debris is captured and contained in an easily accessible filter. Cleaning involves a simple shake and spray, eliminating direct contact with debris.
4WD Climbing Technology: Equipped with 4-wheel drive, the cleaner navigates various pool terrains, climbs steps and walls, and scrubs the tile line effectively with its solid-blade scrubbing brush.
Vortex Vacuum Technology: An oversized suction intake ensures large debris is captured and kept in constant motion, maintaining powerful cleaning performance.
Motion Sensing Remote: Offers direct control over the cleaner. Users can point and direct the P955 to specific areas of the pool for targeted cleaning.
70ft Cable with Tangle-Reducing Swivel: Provides extensive reach and prevents cable tangling during operation.
Dirty Canister Indicator: Alerts you when the filter canister requires emptying.

Polaris P955 Robotic Pool Cleaner with remote and caddy

Image: The Polaris P955 Robotic Pool Cleaner, its motion sensing remote, and premium caddy.

Polaris P955 in pool demonstrating 4WD climbing and vortex vacuum

Image: The Polaris P955 cleaner operating in a pool, highlighting its 4WD climbing technology and tangle-reducing cable swivel.

Diagram of Vortex Vacuum Technology in Polaris P955

Image: A diagram illustrating the Vortex Vacuum Technology, showing how debris is kept suspended for continuous suction.

Setup

Unpacking: Carefully remove all components from the packaging. Ensure all parts are present: the P955 cleaner unit, control unit, remote control, and caddy.
Caddy Assembly: Assemble the premium caddy according to the included instructions. The caddy provides convenient storage and transport for the cleaner and its components.
Power Unit Connection: Connect the floating cable from the cleaner to the control unit. Ensure the connection is secure.
Power Supply: Plug the control unit into a grounded electrical outlet. Position the control unit at least 3.5 meters (11.5 feet) from the edge of the pool.
Cable Management: Uncoil the 70ft floating cable completely before placing the cleaner in the pool. Ensure the tangle-reducing swivel is free to rotate.
Initial Placement: Gently lower the P955 cleaner into the pool. Allow it to sink to the bottom. Ensure no air is trapped inside the unit.

Operating Instructions

The Polaris P955 offers flexible cleaning options through its control unit and motion-sensing remote.

Control Unit Operation

The control unit features a 7-cycle programmable timer and multiple cleaning modes.

Power On: Press the START button on the control unit to begin a cleaning cycle.
Select Cleaning Mode: Use the mode selection buttons to choose between:
- Floor Only: For cleaning the pool floor.
- Floor/Wall: For comprehensive cleaning of both the pool floor and walls.
- Waterline: For targeted scrubbing of the pool's waterline.
Set Timer: Program the desired cleaning cycle duration using the timer settings.
Easy Lift Function: To retrieve the cleaner, press the "Lift" button on the control unit. The cleaner will drive to the surface, and water will automatically evacuate for easy removal.

Polaris P955 Control Unit and Motion Sensing Remote

Image: The Polaris P955 control unit with its programmable timer and cleaning mode selections, alongside the motion sensing remote.

Motion Sensing Remote Control

The remote control allows for manual steering of the cleaner to target specific dirty spots.

Activate Remote: Ensure the remote control is powered on and within range of the cleaner's control unit.
Direct Cleaner: Point the remote and use its motion-sensing capabilities to guide the P955 to desired locations in the pool.
Target Cleaning: Use the remote for spot cleaning or to direct the cleaner to an area that may have been missed during an automatic cycle.

Hand holding Polaris P955 motion sensing remote control, directing the cleaner in a pool.

Image: A hand demonstrating the use of the motion sensing remote to guide the Polaris P955 cleaner in the pool.

Easy Lift Removal System

The Easy Lift system simplifies the retrieval of your cleaner from the pool.

Polaris P955 being removed from pool using Easy Lift system

Image: The Polaris P955 cleaner being removed from the pool, demonstrating the Easy Lift system's water evacuation feature.

Maintenance

Regular maintenance ensures the longevity and optimal performance of your Polaris P955 Robotic Pool Cleaner.

Filter Canister Cleaning

Check Indicator: Monitor the Dirty Canister Indicator on the control unit. When illuminated, the filter requires cleaning.
Remove Cleaner: Use the Easy Lift function to bring the cleaner to the surface and remove it from the pool.
Access Canister: Open the cleaner's lid and remove the filter canister.
Empty Debris: Dispose of collected debris.
Rinse Canister: Rinse the filter canister thoroughly with a garden hose. Shake off excess water.
Reinstall: Place the clean filter canister back into the cleaner and close the lid securely.

Person removing the filter canister from the Polaris P955 robotic pool cleaner.

Image: A user removing the easy-clean filter canister from the Polaris P955 for maintenance.

General Cleaner Care

Rinse Unit: After each use, rinse the entire cleaner unit with fresh water to remove pool chemicals and debris.
Cable Care: When storing, loosely coil the floating cable. Avoid tight coiling or kinking, which can damage the cable or swivel mechanism.
Storage: Store the cleaner and control unit in a cool, dry place, away from direct sunlight and extreme temperatures. Use the caddy for convenient storage.

Troubleshooting

This section addresses common issues you might encounter with your Polaris P955.

Problem	Possible Cause	Solution
Cleaner not moving or operating.	No power to control unit; cable not connected; cleaner air-locked.	Ensure control unit is plugged in and powered on. Check cable connections. Gently shake cleaner in water to release trapped air.
Poor cleaning performance or debris left behind.	Filter canister full or clogged; brushes worn; incorrect cleaning mode.	Clean the filter canister thoroughly. Inspect brushes for wear and replace if necessary. Select the appropriate cleaning mode (e.g., Floor/Wall). Consider an ultra-fine filter for very fine particles.
Cleaner gets stuck or flips over.	Obstacles in pool; cable tangled; strong pool jets.	Remove large obstacles from the pool. Ensure cable is fully uncoiled and swivel is functioning. Adjust pool jets if they are dislodging the cleaner. The cleaner is designed to right itself, but persistent issues may require inspection.
Remote control unresponsive or difficult to use.	Remote out of range; battery low; interference.	Ensure you are within close proximity to the control unit and cleaner. Check remote battery. Minimize electronic interference. Practice using the remote to become familiar with its response.

Specifications

Model: P955
Product Dimensions: 55.88 x 55.88 x 55.88 cm (22 x 22 x 22 inches)
Product Weight: 19.5 kg (43 lbs)
Cable Length: 70 ft (with Tangle-Reducing Swivel)
Pool Type: In-Ground Pools
Cleaning Modes: Floor, Floor/Wall, Waterline
Control: Programmable Timer, Motion Sensing Remote

Warranty and Support

For warranty information, technical support, or to purchase replacement parts, please contact Polaris customer service or visit the official Polaris website. Keep your proof of purchase for warranty claims.

You can find more information and support at the Polaris Store on Amazon.