Excelvan ZJ 58mm Thermal Receipt Printer User Manual

1. Introduction

The Excelvan ZJ thermal printer is designed for high-speed, low-noise receipt printing. It offers efficient and cost-effective operation, compatible with the ESC/POS printing command set. This manual provides essential information for the proper setup, operation, and maintenance of your printer.

2. Package Contents

Verify that all items listed below are included in your package:

• USB Thermal Receipt Printer
• Power Adapter
• European Plug
• USB Cable
• Thermal Paper Roll
• Instruction CD
• Manual

Figure 2.1: Contents of the Excelvan ZJ Thermal Printer package.

3. Product Features

• High-quality, low-cost thermal printing.
• Low-noise and high-speed printing (up to 90mm/s).
• Compact and lightweight design.
• Compatible with cash drawers via RJ11 interface.
• Easy paper loading, use, and maintenance.
• Built-in data buffer.
• Optional communication interfaces: serial port or parallel port (USB model provided).
• Supports character enlargement and adjustable line spacing.
• Supports various bitmap densities and downloaded graphics.
• Fast bitmap printing support.
• Low power consumption and operating costs (no ribbons or ink cartridges required).
• Compatible with ESC/POS printing command set.

4. Setup

4.1 Connecting the Printer

Connect the power adapter to the printer's power interface and then to an electrical outlet. Connect the USB cable from the printer's USB interface to your computer. If using a cash drawer, connect it to the RJ11 cash drawer interface.

Figure 4.1: Rear interfaces of the printer.

4.2 Loading Thermal Paper

1. Open the printer cover by pressing the release button or lever.
2. Insert a new thermal paper roll into the compartment, ensuring the paper feeds from the bottom and the leading edge is straight.
3. Pull a small amount of paper out past the cutter.
4. Close the printer cover firmly until it clicks into place.

Figure 4.2: Printer with thermal paper loaded.

4.3 Driver Installation

The printer is compatible with Windows 2000, Windows XP, Windows 2003, Windows Vista, and Windows 7. An instruction CD is included with the necessary drivers. Insert the CD into your computer and follow the on-screen instructions for installation.

Important Note: This printer does not work with iOS Mac or Windows 8.1 systems. For Windows 8 or LINUX systems, please contact the seller for specific installation instructions before attempting to use the printer.

5. Operating Instructions

5.1 Powering On/Off

Ensure the printer is connected to power. Use the power switch located on the rear of the printer to turn it on or off.

5.2 Basic Printing

Once the drivers are installed and the printer is connected, you can send print jobs from your application. The printer supports the ESC/POS command set, allowing for various printing functionalities such as character enlargement, adjustable line spacing, and printing of bitmaps and downloaded graphics.

Figure 5.1: Printer control panel.

The FEED button on the control panel can be used to advance the paper manually.

6. Maintenance

• Cleaning: Regularly clean the printer's exterior with a soft, dry cloth. For the thermal print head, use a specialized thermal printer cleaning pen or isopropyl alcohol on a cotton swab. Ensure the printer is turned off and cooled down before cleaning the print head.
• Paper: Use only high-quality thermal paper to ensure optimal print quality and to prevent damage to the print head. Store thermal paper in a cool, dry place away from direct sunlight.
• Environment: Operate the printer in a clean, dust-free environment to prolong its lifespan.

7. Troubleshooting

• Printer Not Responding:
  • Check if the power cable is securely connected and the printer is turned on.
  • Verify the USB cable connection between the printer and the computer.
  • Ensure the correct printer drivers are installed and selected in your operating system.
• Poor Print Quality:
  • Check the thermal paper roll. Ensure it is loaded correctly and is not old or damaged.
  • Clean the thermal print head as described in the Maintenance section.
• Paper Jam:
  • Turn off the printer.
  • Open the printer cover and carefully remove any jammed paper.
  • Ensure the paper roll is properly seated and close the cover.
• Driver Issues (Windows 8/LINUX): As noted in the setup section, specific drivers or instructions are required for Windows 8 and LINUX. Contact the seller for assistance.

8. Specifications

Figure 8.1: Printer dimensions.

9. Warranty Information

This product comes with a limited warranty. For specific details regarding the warranty period, coverage, and claims process, please refer to the documentation included in your package or contact your point of purchase.

10. Support

For technical assistance, driver updates, or specific inquiries not covered in this manual, please contact the seller or manufacturer directly. Ensure you have your product model (ZJ) and purchase details available when seeking support.