Introduction
This manual provides essential information for the installation, operation, and maintenance of your Nice Neo M NM28000 tubular motor. Please read these instructions carefully before proceeding with installation or use to ensure safe and efficient operation.
The Nice Neo M NM28000 is a robust tubular motor designed for automating roller shutters and awnings. It features a mechanical limit switch for precise control of opening and closing positions. Its compact design and reliable performance make it an ideal solution for various applications.
Setup and Installation
Important: Installation should only be performed by qualified personnel in compliance with local electrical and safety regulations. Ensure the power supply is disconnected before beginning any installation work.
The motor is designed for shafts starting from 50 mm in diameter. Depending on your specific roller shutter or awning system, an appropriate adapter kit may be required. Please consult the product documentation or manufacturer's website for compatible adapter kits and drive components.

Figure 1: A close-up view of the Nice Neo M NM28000 tubular motor, showing its blue casing, internal gears, and the white power cable extending from the bottom. The 'Nice' logo is visible on the front. This image illustrates the motor's main body and power connection point.
Installation Steps (General Overview):
- Verify that the motor specifications match your application requirements (torque, shaft diameter, power supply).
- Install the appropriate adapter kit onto the motor head.
- Insert the motor into the roller shutter or awning shaft.
- Secure the motor and shaft assembly within the mounting brackets.
- Connect the 3-meter power cable to the electrical supply, ensuring proper grounding and adherence to wiring diagrams provided with the product.
Operating Instructions
The Nice Neo M NM28000 motor features mechanical limit switches for setting the upper and lower travel positions of your roller shutter or awning.
Setting Limit Positions:
- Initial Power-Up: After installation and electrical connection, apply power to the motor.
- Adjusting Upper Limit: Use the adjustment screw (typically marked with an 'Up' arrow or '+' symbol) to set the desired upper stopping point. Rotate the screw clockwise to increase the travel and counter-clockwise to decrease it.
- Adjusting Lower Limit: Similarly, use the adjustment screw (typically marked with a 'Down' arrow or '-' symbol) to set the desired lower stopping point. Rotate the screw clockwise to increase the travel and counter-clockwise to decrease it.
- Testing: Operate the roller shutter/awning through its full travel several times to confirm that the limit switches are correctly set and the movement is smooth. Make fine adjustments as necessary.
For detailed instructions on adjusting the mechanical limit switches, refer to the specific diagrams and instructions included in the motor's packaging.
Maintenance
The Nice Neo M NM28000 motor is designed for minimal maintenance. Regular checks can help ensure its longevity and optimal performance.
- Annual Inspection: Periodically inspect the motor and its mounting for any signs of wear, damage, or loose connections.
- Cable Check: Ensure the power cable is free from cuts, abrasions, or kinks. Do not operate the motor with a damaged cable.
- Cleanliness: Keep the motor area free from dust, debris, and moisture. Do not use harsh chemicals or abrasive cleaners.
- Lubrication: The motor is factory-lubricated and generally does not require additional lubrication.
If you notice any unusual noises, erratic operation, or damage, discontinue use and contact a qualified technician for inspection and repair.
Troubleshooting
If you encounter issues with your Nice Neo M NM28000 motor, consider the following common troubleshooting steps:
- Motor Not Responding:
- Check the power supply. Ensure the motor is receiving electricity.
- Verify all electrical connections are secure.
- Check for tripped circuit breakers or blown fuses.
- Motor Stops Mid-Operation:
- The motor may have reached its thermal protection limit due to prolonged use. Allow it to cool down for several minutes (operating time is 4 minutes).
- Check for obstructions in the path of the roller shutter or awning.
- Incorrect Limit Positions:
- Re-adjust the mechanical limit switches as described in the "Operating Instructions" section.
- Unusual Noises:
- Inspect the shaft and mounting for any loose components or obstructions.
- If the noise persists, contact technical support.
For complex issues or if troubleshooting steps do not resolve the problem, it is recommended to contact a professional technician or Nice customer support.
Specifications
| Model | NM28000 |
| Protection Rating | IP44 |
| Power Supply | 230/50 V/Hz |
| Absorbed Current | 0.80 A |
| Absorbed Power | 200 W |
| Torque | 15 Nm |
| Speed | 16 rpm |
| Pulling Force | 28 kg |
| Turns Before Stop | 27 |
| Operating Time | 4 min |
| Length (L) | 540 mm |
| Motor Weight | 2.1 kg |
| Power Cable Length | 3 m (patented, plug-in) |
| Shaft Diameter (min) | 50 mm (calculated for 60 mm shaft) |
| Package Dimensions | 64.5 x 10 x 10 cm |
| Package Weight | 3 kg |
| Manufacturer Reference | 525.10041-17 |
Note: Specifications are subject to change without prior notice. Always refer to the product packaging for the most current information.
Warranty and Support
The Nice Neo M NM28000 motor comes with a 5-year manufacturer warranty on the Neo series with mechanical switches. This warranty covers defects in materials and workmanship under normal use and service conditions.
For warranty claims, technical support, or further assistance, please contact your authorized Nice dealer or visit the official Nice website. Keep your proof of purchase for warranty validation.
Contact Information:
- Manufacturer: Nice S.p.A.
- Website: www.niceforyou.com
- Refer to your product packaging for specific regional support contacts.





