1. Introduction
Thank you for choosing the Hatco GRAM-108 Glo-Ray Infrared Foodwarmer. This appliance is designed to maintain the serving temperature of hot foods for extended periods. Its tubular metal heater rod and aluminum construction ensure even heat distribution and durability. This manual provides essential information for the safe installation, operation, and maintenance of your foodwarmer. Please read it thoroughly before use and retain it for future reference.
Image 1.1: The Hatco GRAM-108 Glo-Ray Infrared Foodwarmer, a 108-inch wide unit designed for maintaining food temperatures.
2. Safety Instructions
WARNING: Failure to follow these safety instructions may result in fire, electric shock, serious injury, or death.
- Read all instructions before operating this appliance.
- This appliance must be installed by qualified personnel in accordance with all applicable local and national electrical codes.
- Ensure the power supply matches the voltage specified on the appliance's rating label.
- Do not operate the foodwarmer with a damaged cord or plug. If the cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
- Keep hands, hair, and clothing away from heating elements during operation.
- Do not immerse the appliance or its remote control enclosure in water or other liquids.
- Always disconnect power before cleaning or servicing the unit.
- This appliance is for commercial use only.
3. Setup
3.1 Unpacking
Carefully remove the foodwarmer and all components from the packaging. Inspect the unit for any shipping damage. Report any damage immediately to the carrier and your dealer. Retain all packaging materials for inspection.
3.2 Mounting and Installation
The GRAM-108 is designed for overhead mounting. It includes angle brackets for secure installation. Ensure the mounting surface is capable of supporting the weight of the unit. Maintain adequate clearance around the unit for proper ventilation and heat dissipation. The remote control enclosure should be mounted in an easily accessible location, away from direct heat and moisture.
Image 3.1: Illustrative diagram showing typical mounting positions for the GRAM-108 foodwarmer and the remote control enclosure.
3.3 Electrical Connection
Connect the foodwarmer to a dedicated, properly grounded electrical circuit. The appliance requires a specific voltage and amperage as indicated on its rating label. Consult a qualified electrician for proper wiring and connection to ensure compliance with local electrical codes.
4. Operating Instructions
4.1 Remote Control Enclosure Overview
The GRAM-108 is operated via its remote control enclosure. This enclosure typically houses the power switch and temperature control settings. Familiarize yourself with the layout of the controls before operation.
Image 4.1: Example of a remote control enclosure, showing typical controls for power and heat adjustment.
4.2 Powering On and Off
- Ensure the foodwarmer is properly installed and connected to power.
- Locate the power switch on the remote control enclosure.
- Flip the switch to the 'ON' position to activate the heating elements.
- To turn off, flip the switch to the 'OFF' position.
4.3 Temperature Adjustment
The GRAM-108 features maximum wattage infrared heating. While the heat output is fixed at maximum, the effectiveness of food warming can be influenced by the distance between the food and the heating element. Ensure food is placed directly beneath the heater for optimal results.
4.4 Food Placement
Place hot, prepared food in appropriate serving pans directly under the infrared heating element. Do not use the foodwarmer to cook or reheat cold food. It is designed solely for holding pre-heated food at serving temperatures.
Video 4.1: An overview of the Hatco Glo-Ray foodwarmer series, demonstrating typical operation and food holding practices.
5. Maintenance
5.1 Cleaning
WARNING: Always disconnect power to the unit before cleaning.
- Allow the unit to cool completely before cleaning.
- Wipe down the exterior aluminum surfaces with a damp cloth and mild detergent. Do not use abrasive cleaners or scouring pads, as they can damage the finish.
- Clean the tubular metal heater rod gently with a soft, dry cloth. Avoid using liquids directly on the heating element.
- Ensure all surfaces are dry before reconnecting power.
Image 5.1: Visual guide for cleaning the exterior and heating elements of the foodwarmer.
5.2 Inspection
Periodically inspect the power cord for any signs of damage. Check the mounting brackets for security. If any damage is observed, discontinue use and contact qualified service personnel.
6. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit does not power on. | No power supply; Power switch off; Blown fuse/tripped breaker. | Check power connection; Ensure switch is ON; Reset breaker/replace fuse. |
| Food not staying warm. | Improper food placement; Unit not preheated; Ambient temperature too low. | Ensure food is directly under heater; Allow unit to warm up; Minimize drafts. |
| Unusual odors or smoke. | New unit burn-off; Debris on heating element; Electrical fault. | Initial use may produce slight odor (normal); Disconnect power, clean element; If persistent, disconnect and call service. |
7. Specifications
- Model: GRAM-108
- Dimensions: 108 inches (Width)
- Wattage: 3000 watts
- Heater Type: Tubular Metal Heater Rod (Infrared)
- Construction: Aluminum
- Features: Remote Control Enclosure, Angle Brackets
- Certifications: NSF, cULus
- Origin: Made in USA
- Manufacturer: Hatco
8. Warranty Information
Hatco products are built to the highest standards and are backed by a comprehensive warranty. Specific warranty terms and conditions may vary by region and product. Please refer to the warranty card included with your product or visit the official Hatco website for detailed information regarding your GRAM-108 foodwarmer's warranty coverage.
9. Support and Service
For technical assistance, service, or to order replacement parts, please contact Hatco Customer Service or an authorized Hatco service agent. When contacting support, please have your model number (GRAM-108) and serial number ready.
- Hatco Corporation
- Website: www.hatcocorp.com
- Phone: Refer to website for regional contact numbers.