Introduction
Welcome to the PetSafe Drinkwell 360 Stainless Steel Pet Fountain user manual. This fountain is designed to provide your pets with fresh, filtered water, encouraging them to drink more and stay hydrated. Its unique 360-degree design allows pets to drink from any angle, making it ideal for multi-pet households. Regular use of this fountain contributes to your pet's overall health and well-being by ensuring a constant supply of clean water.
This image shows a woman gently petting a cat, with the PetSafe logo and slogan "protect. teach. love." in the background, emphasizing the brand's commitment to pet well-being.
Product Features
- 3.8 Liter Water Capacity: Ideal for multiple pets or larger breeds, ensuring ample water supply.
- Customizable Free-Falling Streams: Offers 1 to 5 interchangeable spouts, allowing you to adjust the water flow to suit your pet's preference.
- Active Carbon Filter: Removes bad tastes and odors from the water, keeping it fresh and appealing.
- Foam Filter: Catches hair, debris, and food particles, protecting the pump and maintaining water cleanliness.
- 360-Degree Design: Allows pets to drink from any angle, making it convenient for multi-pet households.
- Open Bowl Design: Ensures your pet still has access to water even if the power goes out.
- Dishwasher Safe Bowl: The stainless steel bowl is easy to clean, promoting hygiene.
This image displays a dog actively drinking from the PetSafe Drinkwell 360 Stainless Steel Pet Fountain, highlighting the fountain's accessible 360-degree drinking surface and continuous water flow.
Package Contents
Please ensure all the following components are present in your package before proceeding with assembly:
- Stainless Steel Bowl
- Stainless Steel Tower
- Pump with Power Cord
- Filter Housing
- Active Carbon Filter
- Foam Filter
- Flow Control Cap
- Rubber Feet (pre-attached or separate)
- Instruction Manual
This image shows all the components of the PetSafe Drinkwell 360 Stainless Steel Pet Fountain laid out, including the stainless steel bowl, central tower, pump, filters, and various small parts, illustrating what is included in the package.
Setup Instructions
Follow these steps to assemble your PetSafe Drinkwell 360 Pet Fountain:
- Rinse Components: Thoroughly rinse all fountain components (excluding the pump and power adapter) with warm water to remove any manufacturing residue.
- Assemble Pump: Disassemble the pump by removing the faceplate and stator. Clean the impeller and reassemble.
- Place Pump: Place the pump into the designated slot in the filter housing. Ensure the power cord is routed through the notch in the housing.
- Insert Filters: Place the foam filter around the pump, then insert the active carbon filter into the filter housing.
- Position Tower: Place the stainless steel tower onto the filter housing, ensuring it is securely seated.
- Fill Bowl: Place the assembled tower and filter housing into the stainless steel bowl. Fill the bowl with water up to the maximum fill line.
- Connect Power: Connect the power adapter to the fountain's power cord and plug it into a standard electrical outlet. The fountain should begin operating immediately.
Operation
Filling the Fountain
Always ensure the fountain is filled with fresh water. The water level should be maintained above the minimum line to prevent the pump from running dry, which can cause damage. Refill the fountain as needed, typically daily or every few days depending on pet usage and environmental factors.
Adjusting Water Flow
The fountain features a flow control cap that allows you to adjust the number of free-falling streams from 1 to 5. Rotate the cap to select the desired number of streams. Experiment to find the setting your pet prefers.
Power Outage Safety
In the event of a power outage, the fountain's open bowl design ensures that your pet will still have access to a reservoir of water, providing continuous hydration even when the pump is not active.
Maintenance
Regular cleaning and maintenance are crucial for the longevity of your fountain and the health of your pets.
Daily Maintenance
- Check the water level and refill as necessary.
- Wipe down the bowl and tower to remove any slobber or debris.
Weekly Cleaning
- Unplug the fountain and disassemble all components.
- The stainless steel bowl and tower are dishwasher safe (top rack recommended).
- Hand wash the pump, filter housing, and flow control cap with warm, soapy water. Use a small brush to clean inside the pump and remove any mineral buildup or debris.
- Rinse all components thoroughly before reassembling.
Filter Replacement
- Active Carbon Filter: Replace every 2-4 weeks, or more frequently if you have multiple pets or notice a decrease in water quality.
- Foam Filter: Replace every 1-2 months, or when it appears heavily soiled.
This image shows a replacement pump for the PetSafe Drinkwell Pet Fountain, indicating the part that may need to be replaced for continued optimal performance.
Troubleshooting
If you encounter any issues with your PetSafe Drinkwell 360 Pet Fountain, please refer to the table below for common problems and their solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| Water not flowing or pump not working. | Pump is clogged with debris or mineral buildup; water level is too low; pump is not properly assembled; power issue. | Clean the pump thoroughly, including the impeller. Ensure water level is above the minimum. Reassemble the pump correctly. Check power connection and outlet. |
| Fountain is noisy. | Low water level; pump is not clean; pump is not seated correctly; air in the pump. | Add water to the fountain. Clean the pump. Ensure the pump is securely placed in its housing. Lift and reseat the pump to release trapped air. |
| Water tastes or smells bad. | Carbon filter needs replacement; fountain needs cleaning; water is stagnant. | Replace the active carbon filter. Perform a thorough cleaning of all fountain components. Ensure regular water changes. |
Product Specifications
| Brand | PetSafe |
| Model Number | D360SS-EU-45 |
| Type of Animal | Cats and Dogs |
| Product Dimensions (L x W x H) | 31.2 x 31.2 x 24.5 cm |
| Color | Stainless Steel |
| Weight | 1.59 Kilograms |
| Capacity | 3.8 Liters |
| Power Source | Power Plug |
| Voltage | 12 Volts (AC) |
| Material | Stainless Steel |
| Care Instructions | Dishwasher safe (bowl), Hand wash (pump) |
| Special Features | Replaceable active carbon filter, Foam filter |
| UPC | 00729849143609 |
Support
For further assistance, product inquiries, or to purchase replacement parts and filters, please visit the official PetSafe website or contact PetSafe Customer Service. Contact information can typically be found on the product packaging or the brand's official website.
PetSafe is dedicated to helping you and your pet live happily together.
