BlackBerry 9720
BlackBerry 9720 Qwerty Black User Manual
Model: 9720 (PRD-55047-090)
Introduction
This manual provides essential information for setting up, operating, and maintaining your BlackBerry 9720 Qwerty Black smartphone. Please read this guide thoroughly to ensure optimal performance and longevity of your device.
The BlackBerry 9720 is designed for communication and productivity, featuring a physical Qwerty keyboard and running on the BlackBerry 7.1 Operating System.
Package Contents
- BlackBerry 9720 Qwerty Black Handset
- Charger
- Earphones
Device Overview

Front View: This image shows the front of the BlackBerry 9720, highlighting its display screen and the full Qwerty physical keyboard below it. The BlackBerry logo is visible at the top left.

Angled View: An angled perspective of the BlackBerry 9720, providing a clearer look at the ergonomic design of the Qwerty keyboard and the placement of some side buttons.

Rear View: The back of the BlackBerry 9720, featuring the textured battery cover, the BlackBerry logo, and the rear camera lens with its flash module at the top.
Setup
- Insert SIM Card: Locate the SIM card slot, typically under the battery cover. Carefully insert your activated SIM card into the designated slot. Ensure the phone is powered off before inserting or removing the SIM card.
- Insert Battery: Place the included Lithium Ion battery into the battery compartment, aligning the contacts correctly.
- Charge Device: Connect the charger to the device's micro-USB port and plug it into a power outlet. Allow the device to charge fully before first use. A full charge provides up to 18 hours of talk time.
- Power On: Press and hold the power button (usually located on the top or side) until the BlackBerry logo appears.
- Initial Setup: Follow the on-screen prompts to complete the initial setup, including language selection, time zone, and Wi-Fi connection.
Operating Instructions
Making Calls and Sending Texts
- Dialing: From the home screen, type the phone number using the Qwerty keyboard and press the green call button.
- Contacts: Access your contacts list to select a contact for calling or texting.
- Text Messaging: Navigate to the Messages application, select 'Compose New', enter the recipient's number or select from contacts, and type your message using the Qwerty keyboard.
Connecting to Wi-Fi
- From the home screen, navigate to Options or Settings.
- Select Network and Connections, then Wi-Fi Network.
- Turn Wi-Fi On. The device will scan for available networks.
- Select your desired network and enter the password if prompted.
Using the Camera
The BlackBerry 9720 features a 5 Megapixel camera. To access the camera, locate the Camera icon on your home screen or in your applications folder.
- Taking Photos: Open the Camera app, frame your shot, and press the capture button (often the spacebar or a dedicated camera key).
- Recording Videos: Switch to video mode within the Camera app and press the record button to start/stop recording.
Maintenance
- Cleaning: Use a soft, lint-free cloth to clean the screen and body of the device. Avoid abrasive cleaners or solvents.
- Battery Care: To prolong battery life, avoid exposing the device to extreme temperatures. Charge the battery regularly and avoid letting it fully discharge frequently.
- Software Updates: Periodically check for software updates to ensure your device has the latest features and security enhancements.
- Storage: Manage your device's internal storage (0.51 GB) by regularly deleting unnecessary files and applications.
Troubleshooting
| Problem | Solution |
|---|---|
| Device does not power on. | Ensure the battery is properly inserted and fully charged. Connect the charger and attempt to power on again. |
| No data/internet connection in USA/Canada. | Due to the removal of 2G/3G/4G networks in USA/Canada, data/internet functionality may not work. The phone is still functional for calls, texts, and Wi-Fi. Data may work in other countries or while traveling, depending on local network availability. |
| Cannot connect to Wi-Fi. | Ensure Wi-Fi is enabled on the device. Verify the Wi-Fi password and network name. Restart your Wi-Fi router and the device. |
| Poor call quality. | Move to an area with better network coverage. Ensure the earpiece and microphone are not obstructed. |
Specifications
| Feature | Detail |
|---|---|
| Brand | BlackBerry |
| Model Name | 9720 |
| Item Model Number | PRD-55047-090 |
| Operating System | BlackBerry 7.1 OS |
| Screen Size | 2.8 Inches |
| Resolution | 480 x 800 pixels |
| RAM | 512 MB |
| Memory Storage Capacity | 0.51 GB |
| Camera | 5 Megapixel (Rear), Front camera also mentioned but no specific MP. |
| Connectivity Technologies | Wi-Fi, Cellular (2G, 3G) |
| Wireless Carrier | Unlocked |
| Human Interface Input | Keyboard |
| Audio Jack | 3.5 mm |
| Color | Black |
| Product Dimensions | 4.49 x 2.6 x 0.47 inches |
| Item Weight | 4.2 ounces (0.12 Kilograms) |
| Batteries | 1 Lithium Ion battery required (included) |
| Phone Talk Time | 18 Hours |
| Date First Available | August 28, 2013 |
Warranty and Support
For warranty information and technical support, please refer to the documentation provided with your purchase or visit the official BlackBerry support website. Keep your proof of purchase for warranty claims.
For general inquiries or further assistance, you may visit the BlackBerry Store on Amazon.
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