Serta Conway Big & Tall Executive Office Chair Instruction Manual

Introduction

This manual provides essential information for the assembly, operation, maintenance, and troubleshooting of your Serta Conway Big & Tall Executive Office Chair. Please read these instructions carefully before assembly and use to ensure proper function and longevity of your product.

Product Overview

The Serta Conway Executive Office Chair is designed for comfort and support, featuring a high-back design, adjustable lumbar support, and plush cushioning. It is constructed with a durable metal base and smooth-rolling casters, supporting users up to 350 lbs.

Figure 1: Serta Conway Executive Office Chair, Chestnut Brown.

Figure 2: The Serta Conway chair integrated into a home office environment.

Setup and Assembly

Assembly of the Serta Conway Executive Office Chair is designed to be straightforward. Two people are recommended for easier and quicker assembly. All necessary components and step-by-step instructions are included in the packaging.

Before You Begin:

• Unpack all components and verify against the parts list provided in your package.
• Ensure you have adequate space for assembly.
• Keep all small parts away from children.

Assembly Steps:

1. Attach the casters to the chair base. Ensure they are securely inserted.
2. Insert the gas lift cylinder into the center hole of the chair base.
3. Attach the seat mechanism to the underside of the seat cushion using the provided screws.
4. Connect the backrest to the seat assembly. This step may require careful alignment.
5. Place the assembled seat and backrest onto the gas lift cylinder.
6. Secure all connections and test for stability.

Note: Some users have reported that holes may not align perfectly, requiring slight adjustments during assembly. Ensure all fasteners are tightened securely.

Figure 3: Illustration of the heavy-duty Class IV gas lift, rated for up to 350 lbs, and SGS testing for durability.

Operating Instructions

Your Serta Conway chair offers several adjustments to customize your seating experience for optimal comfort and support.

Height Adjustment:

• Locate the lever on the right side, beneath the seat.
• To raise the seat: Lift the lever while taking your weight off the seat.
• To lower the seat: Lift the lever while remaining seated.

Figure 4: The one-touch side lever for seat height adjustment.

Tilt and Tilt Lock:

• The same lever used for height adjustment also controls the tilt lock.
• To allow the chair to tilt: Pull the lever outwards.
• To lock the chair in an upright position: Push the lever inwards.

Figure 5: The lever also functions as a tilt lock to secure the chair's recline position.

Adjustable Lumbar Support:

• A knob located on the side of the backrest allows you to fine-tune the lumbar support.
• Rotate the knob to increase or decrease the lumbar support to your preference.

Figure 6: Lumbar adjustment knob for personalized back support.

Figure 7: Ergonomic contours in the backrest designed to support the natural curve of the spine.

Maintenance

Proper care and maintenance will extend the life and appearance of your Serta Conway chair.

Cleaning Instructions:

• Upholstery: Spot clean only. Use a damp cloth with mild soap for spills. Test any cleaning solution on an inconspicuous area first.
• Wooden Components: Wipe with a soft, dry cloth. Avoid abrasive cleaners.
• Metal Base and Casters: Wipe with a damp cloth. Periodically check casters for debris and clean as needed to ensure smooth rolling.

General Care:

• Regularly check all screws and bolts to ensure they remain tight. Retighten as necessary.
• Avoid exposing the chair to direct sunlight or extreme temperatures, which can damage the upholstery and wood finish.
• For hard floors, consider replacing the standard casters with soft tread casters to prevent scratches. The included casters are designed for carpeted surfaces.

Figure 8: Standard casters are suitable for carpeted floors. Soft tread casters are recommended for hard surfaces.

Troubleshooting

This section addresses common issues you might encounter with your Serta Conway Executive Office Chair.

Specifications

Detailed specifications for the Serta Conway Big & Tall Executive Office Chair.

• Brand: Serta
• Model Name: Conway
• Item Model Number: 43506
• Color: Chestnut Brown
• Product Dimensions: 30.5"D x 27.25"W x 47"H
• Seat Height: 19.5" (Min) - 23.25" (Max)
• Arm Height: 26.75" (Min) - 30.25" (Max)
• Inside Seat Width: 21.5"
• Back Height: 24.75"
• Maximum Weight Recommendation: 350 Pounds
• Material Composition: 29% Wood, 28.63% Metal, 17.05% Other, 8.5% Foam, 8% Upholstered Material, 8.82% Plastic
• Upholstery: Bonded Leather
• Special Features: Adjustable Height, Adjustable Lumbar, Tilting
• Assembly Required: Yes
• UPC: 840391205598

Figure 9: Detailed product dimensions for the Serta Conway Executive Office Chair.

Warranty Information

The Serta Conway Executive Office Chair comes with a 1-year limited manufacturer's warranty. This warranty covers defects in materials and workmanship under normal use. Please retain your proof of purchase for any warranty claims.

For specific details regarding warranty coverage and limitations, please refer to the warranty card included with your product or contact Serta customer support.

Customer Support

For assistance with assembly, parts, or any other inquiries regarding your Serta Conway Executive Office Chair, please contact our customer support team.

• USA Customer Support: Available for product assistance.
• Online Resources: Visit the official Serta website for FAQs and additional support materials.

When contacting support, please have your model number (Conway, 43506) and proof of purchase readily available.