Polycom CX600 IP Phone User Manual

1. Product Overview

The Polycom CX600 IP phone is designed for use in Microsoft Lync environments. It provides a desktop phone solution featuring Polycom HD Voice technology for clear audio and robust interoperability with Lync systems. This phone is intended to enhance productivity for users in office settings.

Key Features:

• 802.3af POE (Power Over Ethernet): Supports power delivery via Ethernet cable. A separate power supply is not included and must be purchased if POE is unavailable.
• On-Screen Presence Status Indicators: Displays user presence status directly on the phone's screen.
• Embedded Lync Phone Edition Client: Integrates directly with Microsoft Lync (now Skype for Business) systems.
• Polycom HD Voice Technology: Provides high-definition audio for clearer conversations.
• 3.5-inch (9-cm) TFT Color Display: Offers a clear visual interface for navigation and information.

Figure 1: Front view of the Polycom CX600 IP Phone, showing the handset, keypad, and color display.

2. Setup

2.1 Unpacking the Phone

Carefully remove all components from the packaging. Verify that all items are present. The standard package includes the phone base, handset, and coiled handset cord. A power supply is not included as the phone is designed for Power Over Ethernet (POE).

2.2 Connecting the Handset

1. Connect one end of the coiled handset cord to the handset.
2. Connect the other end of the coiled handset cord to the handset port on the phone base. This port is typically located on the side or rear of the phone base and is marked with a handset icon.

2.3 Network and Power Connection (POE)

The Polycom CX600 IP Phone is designed to receive power and network connectivity through a single Ethernet cable using Power Over Ethernet (POE) technology. Ensure your network switch or injector supports 802.3af POE.

1. Locate the Ethernet port on the back of the phone, typically labeled "LAN" or with a network icon.
2. Connect one end of a standard Ethernet cable to this port.
3. Connect the other end of the Ethernet cable to a POE-enabled port on your network switch or a POE injector.
4. The phone will power on automatically once connected to a POE source.

Note: If POE is not available, a separate power adapter (not included) must be used. Connect the power adapter to the phone's power input port and then to a wall outlet.

2.4 Initial Configuration

Upon first power-up, the phone will attempt to connect to your network and register with your Microsoft Lync (Skype for Business) server. Follow any on-screen prompts for initial setup, which may include entering user credentials or selecting language preferences. Network administrators typically manage the firmware updates automatically via the Lync server.

3. Operating Instructions

3.1 Making a Call

1. Pick up the handset or press the Speakerphone button.
2. Dial the desired number using the keypad.
3. Press the Dial or Call soft key on the display, or wait for automatic dialing if configured.

3.2 Answering a Call

When the phone rings:

• Pick up the handset, or
• Press the Speakerphone button, or
• Press the Answer soft key on the display.

3.3 Using the Display and Navigation

The 3.5-inch TFT color display provides access to various features and settings. Use the navigation cluster (up, down, left, right arrows, and select button) to move through menus and options. Soft keys located below the display change functionality based on the current context.

3.4 Presence Status Indicators

The phone integrates with Microsoft Lync to display presence status for contacts. This allows you to see if a contact is available, busy, or away before attempting to call them.

4. Maintenance

4.1 Cleaning the Phone

To clean the phone, use a soft, damp cloth. Avoid using abrasive cleaners, solvents, or aerosol sprays, as these can damage the phone's surface and internal components. Ensure the phone is disconnected from power before cleaning.

4.2 Firmware Updates

Firmware updates for the Polycom CX600 are typically managed and deployed automatically by your Microsoft Lync (Skype for Business) server. Consult your IT administrator for information regarding firmware update schedules or manual update procedures, if applicable.

5. Troubleshooting

• Phone Does Not Power On:

  Ensure the Ethernet cable is securely connected to a POE-enabled port on your network switch or a POE injector. If using a separate power adapter, verify it is correctly connected and plugged into a working power outlet.

• No Dial Tone or Audio Issues (Cannot Hear/Be Heard):

  Check the handset cord connection at both the handset and the phone base. Verify that the volume is adjusted appropriately. If the issue persists, ensure the phone is properly registered with the Lync server. A faulty unit may exhibit no audio capability.
• Cannot Connect to Lync Server:

  Confirm network connectivity. Ensure the Ethernet cable is functional and the network port is active. Contact your IT administrator to verify Lync server settings and phone registration status. This phone requires direct LAN access to Lync and will not work via VPN or tethered to a laptop/PC.

• Display Not Working or Frozen:

  Attempt to restart the phone by disconnecting and reconnecting the Ethernet cable (or power adapter). If the issue persists, contact your IT administrator.

6. Specifications

7. Warranty and Support

This product is typically sold "as is" with no returns, especially if purchased as new in box from certain retailers. It is recommended to verify the specific warranty terms with your vendor at the time of purchase.

For technical support or further assistance, please contact your IT department or the Polycom (now Poly) support services. You can find official support resources and documentation on the Poly website.