Poly EagleEye Cube USB Camera Release Notes

Software Version 1.2.0 | February 2020 | Document ID: 3725-86191-002C

What's New

The Poly EagleEye Cube USB camera 1.2.0 includes all the features of previous releases and the following new features.

Poly G200 Support

Poly G200 supports the EagleEye Cube USB camera 1.2.0.

Microphone Off Default

The EagleEye Cube USB camera has two integrated microphones. In EagleEye Cube USB camera 1.2.0, the microphones are off by default. To use the integrated microphones to capture audio, enable them in Polycom Companion. Navigate to Admin Settings > Miscellaneous > Enable Microphone and set Enable Microphone to On.

Stereo Audio with Skype for Business

The EagleEye Cube USB camera integrated microphones support stereo audio. Skype for Business uses only one microphone, which impacts audio performance. For EagleEye Cube USB 1.2.0, you can disable stereo audio so the camera mixes audio from both microphones before sending to Skype for Business. Navigate to Admin Settings > Miscellaneous > Enable Stereo Audio and set Stereo Audio to Off.

Status Page

The EagleEye Cube USB camera 1.2.0 includes a status page displaying general information about the camera, power status, and USB type.

Certificates Setting

By default, the EagleEye Cube USB camera does not require a certificate from RealPresence Resource Manager or PDMS-E. However, you can configure your deployment to require certificates. In Polycom Companion, navigate to Admin Settings > General Settings > Certificates and set Always Validate Peer Certificates From Server to On.

Camera Control with the Zoom Rooms Application

The EagleEye Cube USB camera 1.2.0 supports the Zoom Rooms application. The Zoom Rooms application user can enable or disable camera framing. Users can also adjust pan/tilt/zoom or save/load preset positions when framing is turned Off.

DHCP Option 160

The EagleEye Cube USB camera 1.2.0 supports DHCP Option 160. The camera can auto-configure parameters, such as FramingMode/NTP, via DHCP Option 160. The camera downloads the provisioning server address via DHCP Option 160 and then signs in.

Release History

Release	Release Date	Features
1.2.0	January 2020	Poly G200 support Microphone Off Default Stereo Audio with Skype for Business Status Page Certificates Setting Camera Control with the Zoom Rooms Application DHCP Option 160
1.1	August 2019	Poly G7500 support ISP Enhancement for Better Video Quality Interoperability Enhancement with Ecosystems
1.0	June 2019	Initial Release

Security Updates

Please refer to the Polycom Security Center for information about known and resolved security vulnerabilities.

Software Installation and Upgrades

Upgrade the camera using Polycom Companion, Poly Trio Visual+, Poly G7500, or Poly G200. The EagleEye Cube USB camera also supports Windows Update.

Products Tested with This Release

The EagleEye Cube USB camera is tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment. It indicates the products that have been tested for compatibility with this release.

Note: Poly recommends upgrading Poly devices with the latest software versions, as compatibility issues may already have been addressed by software updates. See the Current Polycom Interoperability Matrix to match product and software versions.

Product	Tested Versions
Poly Trio Visual+	5.9.1
Polycom Companion	1.4.0
Poly G7500	2.1.0
Poly G200	1.1.0
Zoom	4.5
BlueJeans	2.14.1
Skype for Business	2016 and later
Icron USB 2.0 Ranger 2304	N/A

Note: To output video using Windows 7, enable Windows 7 Compatibility Mode in Polycom Companion and then reboot.

System Constraints and Limitations

The following sections list constraints and limitations when using the EagleEye Cube USB camera.

Participant Threshold When Using Camera Tracking

When using the Frame Speaker, Frame Group, or Participant Count features, limit the number of participants to 12.

Environmental Color Limitations

Color reproduction accuracy can vary depending on environmental conditions and camera sensor capabilities.

Power Requirements for Log Retrieval

To retrieve logs from an EagleEye Cube USB camera attached to a codec, disconnect the camera from the codec and reconnect it to a PC running Polycom Companion. The camera must remain powered during the USB cable transfer. To prevent power loss during this transition, attach a cable that supports PoE+ to the camera before disconnecting the USB cable from the codec.

Resolved Issues

Category	Issue ID	Found in Release	Description
Detection	EN-147533	1.1	After a provisioning update through RealPresence Resource Manager, if the Ethernet cable is removed from the Poly EagleEye Cube USB and the camera is plugged into a PC, Polycom Companion and DFU cannot detect the camera.
Interoperability	EN-137504	1.1	In a Windows environment, Polycom Companion cannot import a Poly EagleEye Cube USB camera's manual IP address and provisioning configuration.
Network	EN-162588	1.1	Poly EagleEye Cube USB does not show the IP address in Polycom Companion.

Known Issues

The following table lists known issues in EagleEye Cube USB camera version 1.2.0 and previous releases.

Note: These release notes do not provide a complete listing of all known issues included in the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. Information is provided as-is at the time of release and is subject to change without notice.

Category	Issue ID	Release	Description	Workaround
Detection	EN-158418	1.2.0	Occasionally, Poly G200 does not detect the camera after rebooting or replugging.	Reboot the Poly G200 system.
Interoperability	EN-146737	1.1	Starting Polycom Companion with both Poly Studio and a Poly EagleEye Cube USB camera connected to the PC can cause Windows 10 to crash.	Upgrade your PC to the latest version of Windows.
Logs	EN-131221	1.0	The camera does not restore logs before you unplug and re-plug its USB connection.	No workaround.
Networking	EN-145812	1.1	Periodically, 802.1X configurations display incorrectly in the Polycom Companion 802.1X configuration page.	No workaround.
Tracking	EN-133841	1.0	Camera tracking is not as effective when the user is near the edge of the camera's view or the user does not face the camera.	No workaround.
Video	EN-136534	1.0	When connecting a PoE cable to the camera and connecting the camera using a USB-C cable, soft-video endpoints (such as Skype for Business) do not display or preview video.	Factory reset the camera.
Video	EN-135021	1.0	When using select USB-C hubs, the video is corrupted at high resolution.	Use a USB 3.0 cable to connect the camera directly to the PC or replace the USB-C hub with a USB 2.0 hub.

Related Poly and Partner Resources

See the following sites for information related to this release.

The Polycom Support Site is the entry point to online product, service, and solution support information including Licensing & Product Registration, Self-Service, Account Management, Product-Related Legal Notices, and Documents & Software downloads.
The Polycom Document Library provides support documentation for active products, services, and solutions. The documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device.
The Polycom Community provides access to the latest developer and support information. Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based RealPresence Platform with their customers' current UC infrastructures, making it easy to communicate face-to-face with the applications and devices used every day.
The Polycom Collaboration Services help your business succeed and get the most out of your investment through the benefits of collaboration.

Getting Help

For more information about installing, configuring, and administering Poly/Polycom products or services, go to Polycom Support.

Plantronics, Inc. (Poly – formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California 95060

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