1. Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of the SurgeX SX20 NE/RT Industrial Grade Surge Suppressor Power Conditioner. The SX20 NE/RT is designed to protect sensitive electronic equipment from power surges and electrical disturbances, ensuring reliable performance and longevity of connected devices. Please read this manual thoroughly before installation and operation to ensure proper use and safety.
2. Safety Information
Adherence to the following safety precautions is essential to prevent injury and damage to the unit or connected equipment.
- Installation must be performed by qualified personnel in accordance with all national and local electrical codes.
- Ensure the main power supply is disconnected before performing any wiring or maintenance.
- The unit is designed for indoor use in a dry environment. Avoid exposure to moisture or extreme temperatures.
- Do not attempt to open or service the unit. There are no user-serviceable parts inside. Refer all servicing to qualified service personnel.
- Verify that the voltage and current ratings of the connected equipment do not exceed the unit's specifications.
3. Product Overview
The SurgeX SX20 NE/RT is a robust 20-amp surge suppressor and power conditioner housed in a magnetic shielding NEMA steel enclosure. It features True Series Mode technology for superior surge protection and EMI/RFI filtering. The unit also includes remote turn-on capabilities and a self-test circuit with visual indicators.
Key Features
- NEMA rated magnetic shielding steel enclosure.
- 20 Amp load rating at 120 volts AC.
- True Series Mode surge suppression technology.
- Inrush current elimination.
- EMI/RFI filtering.
- Remote turn-on and turn-off via contact closure or applied DC voltage.
- Self-test circuit with visual indicator.
- Output voltage source for remote LED status indicator.
- Relay output for control and cascading.

Figure 1: SurgeX SX20 NE/RT Front Panel
This image displays the front panel of the SurgeX SX20 NE/RT unit. Visible elements include the SurgeX logo, 'True Series Mode' and 'Industrial Grade Surge Suppressor Power Conditioner' text, and the model number 'SX20 NE/RT'. Two indicator lights are present: a yellow 'REMOTE' light and a green 'SELF-TEST' light. A circular red-outlined opening is also visible on the lower right side of the front panel. The unit is housed in a grey metallic enclosure with multiple knock-outs on the top and right sides for wiring.
4. Setup and Installation
The SurgeX SX20 NE/RT is designed for hardwired installation. Ensure all power is disconnected before proceeding.
4.1 Unpacking
Carefully remove the unit from its packaging. Inspect for any signs of shipping damage. Report any damage to your supplier immediately.
4.2 Mounting
Mount the NEMA enclosure securely to a wall or suitable surface using appropriate fasteners. Ensure adequate ventilation around the unit.
4.3 Wiring Connections
The unit features a barrier strip accessible through knock-outs for hardwiring power input and output connections. Follow these steps:
- Select appropriate knock-outs for incoming and outgoing power cables.
- Route the 120V AC input power cable to the designated input terminals on the barrier strip.
- Route the output power cable(s) for the protected equipment to the designated output terminals.
- Ensure all connections are secure and properly torqued according to electrical code requirements.
- Verify correct polarity (Line, Neutral, Ground) for all connections.
4.4 Remote Turn-On Connection
The SX20 NE/RT supports remote turn-on and turn-off. A separate terminal block within the enclosure is provided for this functionality. Connect a contact closure or an applied DC voltage source to activate the remote control feature. Refer to the wiring diagram provided with the unit for specific terminal assignments.
5. Operating Instructions
Once installed and wired, the SurgeX SX20 NE/RT operates automatically to protect connected equipment.
5.1 Indicator Lights
The front panel features two indicator lights:
- REMOTE (Yellow): This indicator illuminates when the unit is in remote control mode and is awaiting a signal for turn-on or turn-off.
- SELF-TEST (Green): This indicator illuminates when the unit has successfully completed its internal self-test and is operating normally. If this light is off, it may indicate a fault or power issue.
5.2 Self-Test Function
The unit performs an automatic self-test upon power-up and continuously monitors its internal components. The green SELF-TEST indicator confirms proper operation. If this light is not illuminated, consult the troubleshooting section.
6. Maintenance
The SurgeX SX20 NE/RT requires minimal maintenance. Periodically inspect the unit and its connections for any signs of wear, damage, or loose wiring. Ensure the enclosure remains free of dust and debris. Do not use liquid cleaners directly on the unit. No internal user-serviceable parts are present.
7. Troubleshooting
Refer to the table below for common issues and their potential solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| No power to connected equipment. | No input power; tripped circuit breaker; faulty wiring. | Check main power supply; reset circuit breaker; verify all wiring connections. |
| SELF-TEST indicator is off. | Internal fault; unit not receiving power. | Verify input power. If power is present and light remains off, contact SurgeX support. |
| REMOTE indicator is on, but unit does not turn on/off. | Incorrect remote control signal; faulty remote connection. | Verify remote control wiring and signal type (contact closure or DC voltage). |
8. Specifications
Detailed technical specifications for the SurgeX SX20 NE/RT.
| Feature | Specification |
|---|---|
| Model Number | SX-20NE-RT |
| Input Voltage | 120 Volts AC |
| Load Rating | 20 Amps |
| Enclosure Type | Magnetic Shielding NEMA Steel Enclosure |
| Product Dimensions (H x W x D) | 12.0 x 12.0 x 4.0 inches |
| Item Weight | 14.47 pounds |
| Surge Protection | True Series Mode, withstands 1000 occurrences of surge pulse voltages up to 6000 volts |
| Filtering | EMI/RFI Filtering |
| Remote Control | Contact closure or applied DC voltage |
| Manufacturer | SurgeX |
| Date First Available | July 26, 2010 |
9. Warranty and Support
For information regarding the product warranty, please refer to the warranty card included with your SurgeX SX20 NE/RT or visit the official SurgeX website. For technical support, service, or replacement parts, please contact SurgeX customer service directly. Ensure you have your model number and purchase date available when contacting support.
Manufacturer: SurgeX
Website: www.surgex.com (Example link, please verify official website)





