1. Introduction
The IDENTIV SCR3310 is a high-performance contact smart card reader designed for secure and reliable interaction with various IC cards. This device is compatible with a wide range of applications, including e-tax systems, resident registration cards, and B-CAS cards. This manual provides detailed instructions for proper setup, operation, and maintenance to ensure optimal performance and longevity of your smart card reader.
2. Safety Information
- Do not expose the device to water or excessive moisture.
- Avoid extreme temperatures. Operate and store the device within the specified temperature ranges.
- Do not attempt to open or modify the device. This may void the warranty and pose safety risks.
- Keep the device away from strong magnetic fields.
- Use only with compatible USB ports and power sources.
3. Package Contents
Verify that all items are present in the package:
- IDENTIV SCR3310 Smart Card Reader
- Integrated USB Cable
- Quick Start Guide (if included)
4. Setup
4.1 Driver Installation
Before connecting the SCR3310 to your computer, it is crucial to install the correct drivers. Drivers for this device are available for download from the official IDENTIV support website. Please note that drivers distributed by other vendors, such as NTT, may not be compatible with this specific model.
Download drivers from:
- http://support.identive-group.com/downloads.php?lang=en&open=driver
- http://support.identive-group.com/download_scm/download_scm.php?lang=en
Follow the on-screen instructions provided by the driver installer. A system restart may be required after installation.
4.2 Connecting the Device
- Ensure the drivers are installed on your computer.
- Plug the USB Type A connector of the SCR3310 into an available USB port on your computer.
- The operating system should detect the device and complete the installation automatically. The status indicator LED on the device will illuminate green when ready for use.
4.3 Card Insertion
When inserting a smart card, ensure the IC chip on the card is facing upwards and slides smoothly into the card slot. Do not force the card.
5. Operating Instructions
5.1 Reading a Smart Card
- Ensure the SCR3310 is connected to your computer and the green status LED is illuminated.
- Insert the smart card into the reader with the IC chip facing up.
- Open the application that requires smart card access (e.g., e-tax software, banking application).
- Follow the application's instructions to read or write data to the card. The reader will automatically communicate with the card.
5.2 Status Indicator
The device features a green LED status indicator:
- Solid Green: The device is powered on and ready for card interaction.
- Flashing Green: Indicates active data transfer or communication with a smart card.
- Off: The device is not powered or not connected correctly.
6. Maintenance
6.1 Cleaning
To clean the exterior of the device, use a soft, dry cloth. Do not use liquid cleaners or abrasive materials, as these can damage the surface or internal components. Avoid inserting any objects into the card slot for cleaning.
6.2 Storage
When not in use, store the smart card reader in a clean, dry environment, away from direct sunlight and extreme temperatures. Protect the USB cable from kinks or damage.
7. Troubleshooting
- Device not recognized: Ensure the USB cable is securely connected to both the reader and the computer. Try a different USB port. Verify that the correct drivers are installed.
- Card not detected: Ensure the smart card is inserted correctly with the IC chip facing up. Remove and reinsert the card. Check if the card itself is damaged.
- Driver installation issues: Confirm you have downloaded the drivers from the official IDENTIV support website. Ensure your operating system is supported (refer to specifications). For Mac OS 10.8 and later, specific driver compatibility issues have been reported; consult IDENTIV support for the latest information.
- Intermittent card detection (especially on Linux systems with internal USB headers): Some internal USB pin header connections, particularly on older Linux systems (e.g., CentOS 6), may experience instability leading to intermittent card detection. If this occurs, try connecting the reader to an external USB port for improved stability.
- e-TAX compatibility issues: Specific e-TAX system compatibility problems have been noted. Ensure your e-TAX software is up-to-date and consult e-TAX support resources for specific requirements related to smart card readers.
8. Specifications
| Feature | Description |
|---|---|
| Brand | IDENTIV |
| Model | SCR3310 |
| Media Type | IC Card |
| Connectivity Technology | USB Type A |
| Color | Silver |
| Smart Card Interface Speed | Up to 600 kbps (kilobits per second) |
| USB Interface Speed | USB 2.0 Full Speed (12 Mbps) |
| Recommended Media/File | IC Card |
| Operating System Compatibility | Windows® XP/Vista/7/8/10 (32 and 64 bit), Windows® Server 2003/2008/2012, Windows® CE 6.0, 7.0, MacOS 10.5, 10.6.x, 10.7.x, 10.8.x, 10.9.x, 10.10.x, 10.11.x, Linux 2.4.x, 2.6.x, and 3.x (32 and 64 bit), Android 4.0 and higher |
| Hardware Interface | USB |
| Product Weight | 0.2 pounds (approx. 90g) |
| Cable Length | 1.5m (USB Type A connector) |
| Status Indicator | Green LED |
| MTBF (Mean Time Between Failures) | 100,000 hours |
| Dimensions (L x W x H) | 70 x 70 x 10 mm |
| Operating Temperature Range | 0° to 50° C |
| Storage Temperature Range | -20° to 60° C |
| Operating Humidity Range | Up to 95% RH non-condensing |
9. Warranty and Support
9.1 Warranty Information
The IDENTIV SCR3310 Smart Card Reader comes with a standard manufacturer's warranty. Please refer to the warranty card included with your product or visit the official IDENTIV website for specific terms and conditions regarding warranty coverage.
9.2 Technical Support
For technical assistance, driver updates, or further inquiries, please visit the IDENTIV support website or contact their customer service. IDENTIV has offices worldwide, and contact information can be found on their official website.
Official Support Website: https://www.identiv.com/contact
Email: sales@identiv.com
