1. Introduction
The Polycom VVX 1500 is an advanced IP video phone designed for business environments, offering a comprehensive Unified Communications (UC) solution. It integrates one-touch video calling, business applications, and robust IP telephony features, making it suitable for managers and knowledge workers.
Key features include:
- Enables simple and fast touch screen video and voice calls directly from the workspace.
- Flexible and future-proof connectivity supporting both H.323 video and SIP telephony simultaneously.
- Designed to lower travel expenses and provide quick return on investment.
- Enhances productivity by increasing remote collaboration and facilitating visual communication.
- Supports innovative third-party applications through a full browser and customizable Polycom API.
Figure 1: Front view of the Polycom VVX 1500 IP Video Phone with its screen open, displaying a video call interface.
2. Package Contents
Verify that all items are present in your Polycom VVX 1500 package:
- Polycom VVX 1500 Console
- Handset
- Handset Cord
- Ethernet Cable (CAT 5E or better)
- Power Adapter (if not using Power over Ethernet - PoE)
- Quick Start Guide (this manual serves as the detailed guide)
3. Setup Instructions
Follow these steps to set up your Polycom VVX 1500 IP Video Phone:
- Connect the Handset: Plug one end of the coiled handset cord into the handset and the other end into the handset port on the back of the phone console.
- Connect to Network:
- Connect one end of the Ethernet cable to the LAN port on the back of the phone.
- Connect the other end of the Ethernet cable to a network switch or router.
- Note: If your network provides Power over Ethernet (PoE), the phone will power on automatically.
- Connect Power (if not using PoE): If PoE is not available, connect the power adapter to the power port on the back of the phone, then plug the adapter into a wall outlet.
- Initial Boot-up: The phone will power on and begin its boot sequence. This may take a few minutes. The screen will display the Polycom logo and then proceed to load the operating system and network configuration.
- Network Configuration:
- The phone is typically configured to obtain an IP address automatically via DHCP.
- If static IP configuration is required, access the phone's settings menu after boot-up (refer to Section 4.3 for menu navigation).
Figure 2: Side view of the Polycom VVX 1500 IP Video Phone, illustrating the angle of the screen and the general profile of the device.
4. Operating Instructions
4.1 Making and Receiving Calls
- To Make a Call: Lift the handset or press the Speakerphone button. Dial the number using the keypad and press the Dial or Send soft key on the screen.
- To Answer a Call: Lift the handset, press the Speakerphone button, or press the Answer soft key on the screen.
- To End a Call: Replace the handset or press the End Call soft key.
4.2 Video Calling
The VVX 1500 supports one-touch video calls. Ensure your network and the recipient's device support video communication protocols (H.323 or SIP video).
- Initiating a Video Call: When making a call, if the recipient's device supports video, a video icon may appear. Tap it to initiate a video session.
- During a Video Call: Use the on-screen controls to manage video (e.g., mute camera, switch views). The integrated camera is located above the display.
4.3 Navigation and Menus
The VVX 1500 features a large touchscreen display and physical navigation buttons.
- Touchscreen: Tap icons and options directly on the screen to navigate menus, select contacts, and manage calls.
- Navigation Cluster: Use the four-way navigation buttons and the central Select button to move through menus and confirm selections.
- Soft Keys: Context-sensitive buttons displayed on the screen directly above the physical buttons. Their function changes based on the current activity.
- Home Button: Returns to the main idle screen.
4.4 Call Features
- Hold: Press the Hold button or soft key to place an active call on hold. Press again to resume.
- Transfer: During an active call, press the Transfer soft key, dial the new number, and then press Transfer again (consulted transfer) or hang up (blind transfer).
- Conference: During an active call, press the Conference soft key, dial the third party, and then press Conference again to join all parties.
- Mute: Press the Mute button to mute your microphone during a call. The button will illuminate when muted. Press again to unmute.
5. Maintenance
To ensure the longevity and optimal performance of your Polycom VVX 1500, follow these maintenance guidelines:
- Cleaning: Use a soft, lint-free cloth slightly dampened with water to clean the phone's surfaces and screen. Avoid abrasive cleaners, solvents, or aerosol sprays, as these can damage the finish or internal components.
- Dust: Regularly dust the phone, especially around the speaker and microphone grilles, to prevent accumulation that could affect audio quality.
- Environment: Keep the phone in a dry environment, away from direct sunlight, excessive heat, and moisture. Do not expose the phone to extreme temperatures.
- Cables: Ensure all cables are securely connected and not pinched or strained.
6. Troubleshooting
This section addresses common issues you might encounter with your Polycom VVX 1500.
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone does not power on. | No power from PoE or power adapter. |
|
| "Config Error" or "Network Down" message. | Network connectivity issue or incorrect configuration. |
|
| No dial tone or cannot make calls. | Phone not registered with SIP/H.323 server, or network issue. |
|
| Video not working during a call. | Camera muted, network bandwidth, or recipient device incompatibility. |
|
7. Specifications
| Feature | Detail |
|---|---|
| Model Number | 2200-18061-025 |
| Product Dimensions (L x W x H) | 7.5 x 7.1 x 5.9 inches (19.05 x 18.03 x 14.99 cm) |
| Item Weight | 1.98 pounds (0.9 Kilograms) |
| Visible Screen Diagonal | 7 inches (18 cm) |
| Color | Black |
| Telephone Type | Corded |
| Power Source | Corded Electric (supports PoE) |
| Dialer Type | Single Keypad |
| Answering System Type | Digital |
| Compatible Devices | H.323, SIP, IP Networks, PBX Systems |
| Conference Call Capability | 3-way |
| Language | English |
| Manufacturer | POLYCOM AUDIO |
8. Warranty and Support
8.1 Product Warranty
Polycom products typically come with a limited hardware warranty. The duration and terms of the warranty may vary by region and point of purchase. Please refer to the warranty documentation provided with your product or visit the official Polycom website for detailed warranty information.
Note: This product is intended for business use and may require professional installation or configuration by an IT administrator or VoIP service provider.
8.2 Technical Support
For technical assistance, configuration issues, or advanced troubleshooting, please contact your IT department or VoIP service provider. You can also find support resources, FAQs, and documentation on the official Polycom support website:
When contacting support, please have your product model number (VVX 1500) and serial number ready. The serial number is typically located on a label on the bottom of the phone console.
