Introduction
The PetSafe Drinkwell Platinum Pet Fountain is designed to provide a continuous stream of fresh, filtered water for your pets. This automatic drinking fountain encourages increased water intake, contributing to your pet's overall health and hydration. The Platinum model features a patented free-falling water stream, a snap-on lid, a pre-filter, and a submersible pump for quiet operation. It is constructed from durable plastic, ensuring longevity and ease of maintenance.

Image: The assembled PetSafe Drinkwell Platinum Pet Fountain, showing the free-falling water stream.
Setup Instructions
Follow these steps to assemble your PetSafe Drinkwell Platinum Pet Fountain:
- Unpack Components: Carefully remove all parts from the packaging. Ensure you have the main basin, reservoir, pump, filter housing, and power adapter.
- Rinse Parts: Rinse all components (excluding the pump and power adapter) with warm, soapy water.
- Install Pump: Place the submersible pump into the designated area within the main basin. Ensure the power cord is routed through the channel to prevent pinching.
- Insert Filter: Rinse the carbon filter under cold water to remove any loose carbon dust. Slide the filter into the filter housing with the narrow side down and the black side facing forward.
- Attach Filter Housing: Secure the filter housing onto the pump.
- Place Reservoir: Fill the reservoir with water. Carefully place the reservoir onto the main basin, ensuring the plunger aligns correctly to allow water flow into the basin.
- Fill Basin: Fill the main basin with water up to the indicated fill line (Max). Do not overfill.
- Connect Power: Plug the power adapter into a wall outlet. The fountain will begin operating automatically.

Image: A cat drinking from the PetSafe Drinkwell Platinum Pet Fountain, highlighting its multi-pet capacity.
Video: A demonstration of the PetSafe Drinkwell Platinum Pet Fountain in operation, showing the water flow.
Operating Instructions
The PetSafe Drinkwell Platinum Pet Fountain is designed for continuous operation. Ensure the water level is maintained between the MIN and MAX fill lines to ensure proper pump function and water circulation.
- Water Level: Regularly check the water level. Refill the fountain when the water approaches the MIN line.
- Flow Adjustment: A small black switch located in the bowl allows you to adjust the water flow, making the waterfall heavier or lighter according to your pet's preference.

Image: The PetSafe Drinkwell Platinum Pet Fountain with key dimensions (15.8"L x 10.5"W x 10"H) and features highlighted.
Maintenance
Regular cleaning and filter replacement are crucial for the longevity and hygiene of your pet fountain.
- Weekly Cleaning: Disassemble the fountain completely. Wash all components (except the pump and power adapter) with warm, soapy water. A dedicated dish cleaning brush can help reach all areas.
- Filter Replacement: Replace the carbon filter every 2-4 weeks, or more frequently if you have multiple pets or notice reduced water flow. Rinse new filters thoroughly before installation.
- Pump Cleaning: Periodically clean the pump to prevent mineral buildup and ensure optimal performance. Disassemble the pump and clean any debris from the impeller.
- Placement: Position the fountain away from food dishes to minimize food particles entering the water, which can accelerate algae growth and filter clogging.

Image: Disassembled parts of the PetSafe Drinkwell Platinum Pet Fountain, illustrating ease of cleaning.

Image: Diagram showing the multi-stage filtration system and recommended filter replacement every 2-4 weeks.
Troubleshooting
- Excessive Noise: If the fountain produces unusual noise, check the water level. Low water levels can cause the pump to run dry and create noise. Also, inspect the pump for clogs (e.g., pet hair) that may cause it to strain.
- Leaking: Ensure all components are correctly assembled and seated. The fountain is designed with a single reservoir sitting on a molded basin; leaks are typically indicative of improper assembly or a crack in the unit.
- No Water Flow: Verify the pump is properly installed and not clogged. Check the water level and ensure the power adapter is securely plugged in.
Specifications
- Model Name: PWW00-13703
- Brand: PetSafe
- Material: Plastic
- Color: Grey
- Item Weight: 3.96 pounds (1.8 Kilograms)
- Product Dimensions: 15.75"L x 10.5"W x 10"H
- Capacity: 168 Ounce
- Included Components: PetSafe Drinkwell Platinum Pet Fountain, Replaceable Carbon Water Filter
- Target Audience: Dogs, House-Cats
- Country of Origin: Vietnam
Warranty
This product comes with a 1 Year Limited Warranty. Please refer to the manufacturer's official documentation for full warranty terms and conditions.







