1. Introduction and Overview
The Polycom SoundStation VTX 1000 is an advanced conference telephone designed to provide high-fidelity voice clarity for all participants in a meeting environment. It features Acoustic Clarity Technology, which automatically adapts to the meeting space, allowing for natural conversation levels even from up to 20 feet away from the microphone. This system is engineered to deliver extraordinary fidelity, especially when two VTX 1000 units are connected on opposite ends of a call in VTX Wideband mode.
This manual provides essential information for setting up, operating, and maintaining your SoundStation VTX 1000 conference telephone.
Figure 1: Polycom SoundStation VTX 1000 Conference Telephone. This image shows the main unit with its central display, keypad, and integrated microphones/speakers.
2. Setup
Follow these steps to set up your Polycom SoundStation VTX 1000:
- Unpack the Unit: Carefully remove all components from the packaging. Ensure all parts are present.
- Connect Power: Connect the power adapter to the power port on the SoundStation VTX 1000 and then plug the adapter into a standard electrical outlet.
- Connect to Telephone Line: Plug one end of the telephone line cord into the "LINE" port on the SoundStation VTX 1000 and the other end into a standard analog telephone wall jack (RJ-11).
- Initial Power On: The unit will power on automatically once connected to power. The display should show "READY" once initialization is complete.
- Optional Connections: If using external microphones or a subwoofer (not included with this specific model), refer to their respective manuals for connection instructions.
3. Operating Instructions
This section outlines the basic operations of your conference telephone.
3.1 Making a Call
- Ensure the display shows "READY".
- Dial the desired phone number using the numeric keypad.
- Press the Call button (green phone icon) to initiate the call.
3.2 Answering a Call
- When the phone rings, press the Call button (green phone icon) to answer.
3.3 Ending a Call
- Press the End Call button (red phone icon) to terminate the conversation.
3.4 Adjusting Volume
- During a call, use the Volume Up and Volume Down buttons to increase or decrease the speaker volume.
3.5 Muting Microphones
- Press the Mute button (microphone icon with a line through it) to mute the microphones. The mute indicator light will illuminate. Press again to unmute.
3.6 Conference Button
- The CONF button allows you to add another party to an existing call, creating a multi-party conference. Consult your telephone service provider for specific instructions on using this feature.
3.7 Menu Navigation
- Use the MENU and EXIT buttons, along with the arrow keys and SELECT button to navigate through the on-screen menus for advanced settings and features like phonebook and redial options.
4. Maintenance
Proper care and maintenance will ensure the longevity of your SoundStation VTX 1000.
- Cleaning: Use a soft, dry, lint-free cloth to clean the exterior of the unit. Do not use abrasive cleaners, waxes, or solvents.
- Environment: Keep the unit away from excessive heat, direct sunlight, and moisture. Ensure adequate ventilation around the device.
- Storage: If storing the unit for an extended period, disconnect it from power and the telephone line, and store it in a cool, dry place.
5. Troubleshooting
This section addresses common issues you might encounter with your SoundStation VTX 1000.
| Problem | Possible Cause | Solution |
|---|---|---|
| No dial tone or unit does not power on. | Power adapter not connected or telephone line not connected properly. | Verify all cables are securely connected to the unit and the wall outlets. Ensure the power outlet is functional. |
| Poor audio quality or echo. | Improper room acoustics, microphone placement, or network issues. | Ensure the unit is placed centrally in the room. Avoid placing near reflective surfaces. Check for any local network interference. |
| Cannot hear remote party or remote party cannot hear you. | Volume too low, microphones muted, or line issue. | Adjust volume using the volume buttons. Check if the mute button is active. Verify the telephone line connection. |
| Display shows an error message. | System error or connection issue. | Try power cycling the unit (unplug and replug). If the error persists, contact Polycom support. |
If you continue to experience issues, please refer to the support section or contact Polycom customer service.
6. Specifications
Key specifications for the Polycom SoundStation VTX 1000:
- Product Dimensions: 14.49 x 12.24 x 2.52 inches
- Item Weight: 3.52 pounds (1.6 Kilograms)
- Model Number: 2200-07300-001
- Brand: Polycom
- Color: Black
- Telephone Type: Corded
- Power Source: Corded Electric
- Phone Lines: 1 x Analog
- Acoustic Clarity Technology: Allows simultaneous natural conversation, full duplex audio.
- Microphone Pickup: Up to 20 feet away.
- Noise Reduction: Automatically minimizes PC, projector, and HVAC sounds.
- Ring Tones: Selectable, downloadable.
- Conference Call Capability: Basic.
- Multiline Operation: Multi-Line Operation.
7. Warranty and Support
For warranty information and technical support, please contact Polycom directly. Details regarding specific warranty periods and service options are typically provided with your purchase documentation or can be found on the official Polycom website.
Online Resources: Visit the official Polycom support website for FAQs, software updates, and additional documentation.
Customer Service: Refer to your product packaging or the Polycom website for customer service contact numbers and hours of operation.
