Amazon Echo Link & Echo Link Amp User Manual
Support for Echo Link & Echo Link Amp
Get help using and troubleshooting common issues with Echo Link & Echo Link Amp.
Getting Started:
Echo Link Hardware Guide
Echo Link has multiple ports to connect audio equipment.
Headphone jack
A 3.5 mm amplified headphone jack that’s located on the front of Echo Link.
Subwoofer Out
Plug in the RCA cable of a powered subwoofer to this port.
Note: Wireless subwoofers aren’t compatible with this device.
Coaxial / Optical Out
Use these outputs to connect your stereo receiver, amplifier, or powered speakers.
Coaxial / Optical In
Use these inputs to plug in a cable from an audio component, like a CD player, MP3 player, or amplified turntable.
Ethernet
You can use the Ethernet port as an alternative way to connect Echo Link to your network after you set up your device with Wi-Fi.
Power
Plug in the power adapter included in the box to give Echo Link power.
For more help, try our Echo & Alexa forum.
Echo Link Amp Hardware Guide
Echo Link Amp has multiple ports to connect audio equipment.
Headphone Jack
A 3.5 mm amplified headphone jack that’s located on the front of Echo Link Amp.
Subwoofer Out
Plug in the RCA cable of a powered subwoofer to this port.
Note: Wireless subwoofers aren’t compatible with this device.
Analog / Coaxial / Optical Out
Use these outputs to connect your stereo receiver, amplifier, or powered speakers.
Analog / Coaxial / Optical In
Use these inputs to plug in a cable from an audio component, like a CD player, MP3 player, or amplified turntable.
Speaker Out/Binding Posts
Connect passive speakers (speakers without power) using speaker wire or banana jack cables.
Ethernet
You can use the Ethernet port as an alternative way to connect Echo Link to your network after you set up your device with Wi-Fi.
Power
Plug in the power adapter included in the box to give Echo Link power.
For more help, try our Echo & Alexa forum.
Set Up Your Echo Link or Echo Link Amp
To get started, connect your speakers or stereo system to Echo Link or Echo Link Amp. Then turn on Bluetooth on your smartphone and open the latest version of the Alexa app.
- Open the Alexa app
. - Open More
and select Add a Device. - Select Amazon Echo.
- Select Echo Link or Echo Link Amp and follow the setup instructions.
Supported Connections, Inputs, and Outputs for Echo Link and Echo Link Amp
To play music, connect Echo Link or Echo Link Amp to speakers or your stereo system.
You can use your Echo Link or Echo Link Amp to stream music to your directly connected speakers or stereo system.
You can find technical details on the product detail pages for Echo Link and Echo Link Amp.
Analog Input and Output Specifications
- Analog Line-in (L/R stereo RCA): 1.3Vrms (Consumer) or 1.9Vrms (Professional), adjustable in the Alexa app
- Analog Line-output L/R stereo RCA, subwoofer RCA): 1.9Vrms
Supported Digital Connection Formats
- Digital Audio Inputs (optical TOSLINK and coaxial RCA) – Uncompressed PCM audio (Sample rates of 44.1, 48, 88.2, 96, and 192kHz)
- Digital Audio Output (optical TOSLINK and coaxial RCA) – Maximum output of 48kHz Uncompressed PCM stereo
Unsupported Connections
- TV/video connections
- Casting to Multi-Room Music from Bluetooth input
- The Amazon Music Unlimited Single Device Plan
- Compressed digital audio input, such as Dolby DTS/Dolby 5.1.
What Do the Lights on Echo Link and Echo Link Amp Mean?
The LED is how your device communicates its status.
Flashing Orange: You can set up the device.
Flashing Purple: The device setup failed. Try to set up the device again.
Flashing Red: There are connection issues.
Flashing Blue: The device is starting up.
Device Settings and Features:
Select Speakers in Your Smart Home Group
Play music on specific devices within a Smart Home Group.
- Open the Alexa app .
- Open Devices
. - Select an existing Smart Home Group, such as Living Room.
- Under Speakers, select Change.
- Choose one or more speakers for the Smart Home Group.
- Follow the instructions in the app to complete the setup.
Play Music with Your Echo Link or Echo Link Amp Using Your Voice
Add the name of your Echo Link or Echo Link Amp to the end of phrases you use to play music.
- “Play [artist name] on [device name].”
- “Play [song title] on [device name].”
- “Set volume to 7 on [device name].
- “Stop on [device name].
Note: When your device is the preferred speaker in a smart home group, you don’t have to add the device name to your commands. Your Group also needs a compatible Echo (like Echo Dot) to give your Echo Link or Echo Link Amp commands.
Change Audio Settings on Echo Link or Echo Link Amp
Use the Alexa app to adjust audio balance, the equalizer, and other audio settings.
- Select Devices .
- Select Echo & Alexa, and then select your device.
- Select Audio Controls.
You can manage:
- Balance – Relative volume level between left and right speakers.
- Equalizer – Bass, Midrange, and Treble.
- Analog Input Levels – Match the input levels for your Audio equipment. Consumer level is 1.3 Vrms and professional is 1.9 Vrms.
- Crossover – Adjust which audio frequencies are directed to a subwoofer and to your speakers (disabled by default).
Troubleshooting:
Issues with Sound Quality on Echo Link or Echo Link Amp
Loose or unplugged cables can cause issues with sound quality.
- Check that your cables are plugged into your device and your audio system or speakers. Make sure the cables fit properly and match the port you’re using.
- Check that your cables work with other audio devices, if available.
- Check that your speakers or audio system works with other inputs.
- Make sure that your speakers, audio system, or other input devices are turned on and the volume on all devices are turned up.
- Check that the correct input on the stereo system is selected.
- Make sure that your Echo Link or Echo Link Amp is powered on.
- Check that your Echo Link or Echo Link Amp are online and visible in the Alexa app. If your device isn’t there, or shows as “offline”, try setting up the device again.
- Check that other devices connected to your Wi-Fi network are working. You can verify that your mic-enabled Echo device is connected by asking, “What time is it?”
- Make sure that you are using supported inputs and outputs formats (for example, uncompressed PCM) with your stereo system and echo link or echo link amp.
- If you’re streaming over Bluetooth, try pairing your Bluetooth device again.
Echo Link or Echo Link Amp Lost Wi-Fi Connection
To solve most issues with connectivity, restart your Echo Link or Echo Link Amp.
A flashing red LED on the back of the device means it has lost internet access.
- Restart your device by unplugging and then plugging it back in.
- Press the Action button for 6 seconds until the LED flashes orange. Use the Alexa app to go through Wi-Fi setup again.
- If the previous steps don’t work, reset your Echo Link or Echo Link Amp. Then complete setup in the Alexa app.
Echo Link or Echo Link Amp Lost Ethernet Connection
To solve most issues with connectivity, restart your device.
A red LED on the back of the device means it has lost internet access.
- Restart Echo Link or Echo Link Amp by unplugging and plugging it back in.
- Plug the Ethernet cable into another device and confirm that you have access to the Internet.
- Unplug the Ethernet cable and press the Action button for 6 seconds. Use the Alexa app to go through Wi-Fi setup again.
- If the previous steps don’t work, reset your Echo Link or Echo Link Amp. Then complete Wi-Fi setup in the Alexa app and reconnect the Ethernet cable when prompted.
Echo Link or Echo Link Amp Does Not Play Music
Internet connectivity issues can cause music to buffer or not play.
- Check that your cables are plugged into your device and audio system or speakers. Make sure the cables fit properly and match the port you’re using.
- Check that your cables work with other audio devices, if available.
- Check that your speakers or audio system works with other inputs.
- Make sure that your speakers, audio system, or other input devices are turned on and the volume on all devices are turned up.
- Check that the correct input on the stereo system is selected.
- Make sure that your Echo Link or Echo Link Amp is powered on.
- Check that your Echo Link or Echo Link Amp are online and visible in the Alexa app. If your device isn’t in there, or shows as “offline”, try setting up the device again.
- Check that other devices connected to your Wi-Fi network are working. You can verify that your mic-enabled Echo device is connected by asking, “What time is it?”
- Make sure that you are using supported input and output formats (for example, Uncompressed PCM) with your stereo system and Echo Link or Echo Link Amp.
- If you’re streaming over Bluetooth, try pairing your Bluetooth device again.
- For Multi-Room Music:
- Check that Echo Link or Echo Link Amp are in the Multi-Room Music Group.
- Make sure that all your Echo devices are on the same Wi-Fi network.
- If your Echo Link or Echo Link Amp are in a Smart Home Device Group:
- Confirm that your Echo Link or Echo Link Amp is the Preferred Speaker.
- Check that your Group contains a mic-enabled Echo device (like Echo Dot).
- If your Echo Link or Echo Link Amp is not the Preferred Speaker, or not in a Group, add the name of the device to your voice requests. For example, “Play music on [device name].”
Reset Your Echo Link or Echo Link Amp
To factory reset your device, press and hold the Action button for 25 seconds.
Check that the light indicator in the Action button is orange. Then complete setup again.
Deregister Your Device
If you no longer wish to use your device, you can deregister it from your Amazon account.
If you would like to give your device as a gift or wish to register the device under a different account, you will need to deregister the device from your account.
To deregister your device:
- Go to Manage Your Content and Devices and log in to your account.
- Click Devices.
- Select your device and click Deregister.
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