Alarm ADC-CC100 Car Connector
INSTALLATION GUIDE
Installation precautions
- Use an Alarm.com Authorized Service Provider to install or remove the Car Connector. If you choose not to use an Alarm.com Authorized Service Provider to install or remove the Car Connector, please carefully follow these instructions.
- Choose a safe location before installing, removing, or reconnecting the Car Connector.
- The Car Connector should never be plugged into or unplugged from the vehicle’s OBD-II port while the vehicle’s ignition is on or in ACC/ACCESSORY mode, as this may cause issues such as dashboard lights to come on, but that should not affect the operation of the vehicle itself. Verify that the ignition is completely off before plugging in or unplugging the Car Connector. Should dashboard lights come on, they can usually be cleared by turning off the ignition and unplugging the Car Connector.
- When the Car Connector is plugged in, verify it is installed securely and cannot easily be removed or come loose. If necessary, make use of cable ties to ensure a secure connection.
- Do not install the Car Connector in a manner that could obstruct the driver’s ability to safely operate the vehicle. If necessary, make use of an OBD-II extender cable to re-locate the position of the Car Connector.
- The Car Connector cannot share the Vehicle Bus (its internal communication network) with other devices that are also connected to the Vehicle Bus. Do not use the Car Connector in vehicles with devices such as wheelchair lifts or Mercedes me that also communicate on the Vehicle Bus, or with a Y-cable to connect multiple devices to the OBD-II port at the same time. For any questions on whether a device in the vehicle is connected to the Vehicle Bus, contact your Alarm.com Authorized Service Provider.
- The Car Connector uses a small amount of power from the vehicle battery while the ignition is off. If the vehicle’s ignition will be off for more than a week, it is recommended to unplug the Car Connector to prevent the possibility of draining the vehicle’s battery.
Pre-installation checklist
- Car Connector (included).
- An Alarm.com account with a service package that supports Connected Car or Connected Fleet.
- The Car Connector (ADC-CC100) installation wizard enabled.
- Vehicle with an OBD-II port (standard on vehicles manufactured in 1996 or later).
- The vehicle should not be in an underground garage or in an area where cellular coverage may not be available.
- A smartphone or tablet with an Internet connection.
Installation
To install the Car Connector, follow the on-screen instructions available from one of the following options.
Add the Car Connector to an account
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To add the Car Connector to an account using the MobileTech app:
1. Log in to the MobileTech app.
2. Select the customer account.
3. Tap Quick Actions.
4. Tap Add Device.
5. Tap Car Connector.
6. Follow the prompts to login as the customer and start the Add Device wizard.
7. Tap Car Connector.
8. Tap ADC-CC100.
9. Follow the on-screen instructions to install the Car Connector and add it to the account.
To add the Car Connector to an account by scanning the QR code on the device:
1. Scan the QR code on the back of the Car Connector. The customer’s username and password are needed to log into the account.
2. Follow the on-screen instructions to install the Car Connector and add it to the account.
To add the Car Connector to an account using the Add Device Portal:
1. Log into the customer app. The customer’s username and password are needed to log into the account.
2. Tap .
3. Tap Add Device.
4. Tap Car Connector.
5. Tap ADC-CC100.
6. Follow the on-screen instructions to install the Car Connector and add it to the account.
To add the Car Connector to an account using the customer website:
1. Using a web browser, visit www.Alarm.com/addcarconnector. The customer’s username and password are needed to log into the account.
2. Tap ADC-CC100.
3. Follow the on-screen instructions to install the Car Connector and add it to the account.
Status light guide
Troubleshooting
The Car Connector is showing as not responding in the customer app or customer website Alarm.com has not heard from the Car Connector in more than 24 hours. Ensure the Car Connector is firmly plugged into the vehicle’s OBD-II port and that it is in an area with cellular coverage.
The Alarm.com app status shows engine on when the vehicle is off
The Car Connector may have lost cellular connectivity and cannot send an engine-off message. This is common when the vehicle is parked in an area where cellular coverage may not be available, such as an underground garage. The message will be sent when connectivity is restored.
The Connected Car is displaying incorrect units of measure (e.g. gallons instead of liters)
The customer app will inherit units based on the phone’s region and/or language settings. For iOS, the units are determined by the Region selected in the phone’s Language and Region settings. For Android, the units are determined by the Language setting in the phone’s Language and Inputs settings.
The customer website will inherit units based on the language preference selected for the customer’s login. For example, select English (US) for imperial units and English (Canada) for metric units. For more information about changing the language for a login, see the customer-facing article Change language preference.
Frequently asked questions
What if the device obstructs normal driving operation when plugged in?
The Car Connector can be connected to an OBD-II extension cable for installation in a better location in the vehicle. Never use the device in a way that could potentially interfere with your ability to safely operate the vehicle.
Q: Why is the fuel level not displaying for my vehicle?
The reading of the fuel level is not supported on your vehicle. The fuel level can only be displayed when the vehicle reports a value through the OBD-II port and the Car Connector is able to read it. Fuel metrics may be unsupported for vehicles manufactured prior to 2008.
Q: Why are fuel metrics (e.g. Fuel Consumed, Fuel Efficiency) missing from a trip I took?
Trips shorter than 2 miles may have missing or inaccurate fuel data if the device cannot reliably collect enough data for the trip.
Q: Why did I not get a notification when the low fuel indicator on the vehicle dashboard turned on?
The low fuel notification is sent when the fuel level drops below the user-defined threshold in the Car Settings page in the customer app or customer website, which may be different from when the vehicle reports low fuel.
Q: When will I get notifications for excessive speed, sudden acceleration, or hard braking?
Thresholds for these alerts can be configured by going to the Car Settings page in the customer app or the customer website.
Q: What should I do if the Car Connector is not responding?
A: Ensure the Car Connector is firmly plugged into the vehicle’s OBD-II port and that it is in an area with cellular coverage.
Documents / Resources
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Alarm ADC-CC100 Car Connector [pdf] Installation Guide ADC-CC100, ADC-CC100 Car Connector, ADC-CC100, Car Connector, Connector |
