This product is a series of network devices that can be
configured using the IXG Support Tool. The system allows for easy
configuration of single tenant setups.

Best Practices

It is recommended to install the latest version of the IXG
Support Tool and download firmware updates before deployment.
Ensure network settings are configured correctly based on the
Network Security Guide provided.

Configuring Stations Before Deployment

Before installation, connect the stations and programming PC to
an unmanaged PoE switch. Set the IP address of the programming PC
to match the station’s range.

Creating a New System

Open IXG Support Tool and log in as an Administrator.
If it’s the first time, use ‘admin’ as both ID and password.
Change the password when prompted.

Fill in all required information marked with a red diamond on
the Create a New System screen.
Click Finish to continue.

FAQ

Q: Can I configure a multi-tenant system with the IX | IXG
Series?

A: Yes, if using an IXG-MD7-HID(A) entrance station, refer to
the Multi-Tenant Quick Start Guide available at
www.aiphone.com/IX-IXG-Multitenant-QSG.

Q: How long will stations retain their programming without
power?

A: Stations can retain their programming for weeks without
power, allowing for off-site configuration before installation.

View Fullscreen

QUICK START GUIDE
IX | IXG Series Programming
IXG Support Tool version 6.0.0.3
Table of Contents
Page 2 Overview Page 3 Creating a New System Page 10 Firmware Updates Page 11 Mobile App Integration Page 12 IXW-MAA Programming Page 13 Call Transfer Settings Page 16 Additional Resources
This abbreviated programming manual is focused on configuring a basic IX | IXG Series system using the IXG Support Tool. A complete set of instructions (IXG Support Tool Setting Manual) can be found at www.aiphone.com/ixg-support-tool-manual.
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Overview
Using This Document
This guide shows how to configure a single tenant IX | IXG Series system using the IXG Support Tool. If the site contains an IXG-MD7-HID(A) entrance station, use the Multi-Tenant Quick Start Guide instead.
It can be found here: www.aiphone.com/IX-IXG-Multitenant-QSG

Best Practices

Downloading Software and Updates
It is recommended to install the latest version of IXG Support Tool and download the newest station firmware updates before going on site.

IXG Support Tool: www.aiphone.com/IXG-SupportTool

Firmware updates: www.aiphone.com/kbtopic/firmware-ix-ixg

Network Settings
IX | IXG Series stations are network devices that will reside on the client’s network. The network security guide details which ports and protocols the stations use. This should be submitted to the site’s network administrator prior to deployment.

Network Security Guide: www.aiphone.com/ix-ixg-network-security-summary

Each station requires an IP address and subnet mask, and any IXGW-(T)GW gateway adaptors require a default gateway and a DNS server. This can either be assigned statically or by DHCP reservation. Be sure to contact the site’s network administrator to receive a list of IP addresses to assign the stations, or an allowed range of addresses.

Configuring Stations Before Deployment
IX | IXG Series stations can be configured before being deployed to the site. It is recommended to connect the stations and
programming PC to a single unmanaged PoE switch. The stations
will retain their programming for weeks without power, allowing the system to be configured off-site before installation.

Set the IP address of the programming PC to the same range that the stations will use.

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Navigation
Update
The Update button saves configured settings in IXG Support Tool, but does not upload settings to the stations. This may be labeled Save in some versions of IXG Support Tool.
Hand Icon
Look for the Hand Icon to indicate where to click to select or save a setting.

Creating a New System
Getting Started
Open IXG Support Tool. Stay in Administrator view. Enter the credentials; if this is the first time that IXG Support Tool has been launched, enter admin as the ID and password. Click Login .
If admin was entered, a prompt will appear to change the password. Enter a new password on both lines and click OK .
If this is the first time launching Support Tool, the Create a New System screen will automatically appear. Otherwise, navigate to File(F), Create New System on the top menu.
Fill in all information marked with a red diamond. Most of these settings can be changed later under Site Settings, Site Information on the side menu, except for Country/Region. Click Finish to continue.

All IDs and passwords should be recorded and saved.

If the wrong country or region is selected, a new configuration file will need to be created and all settings will be lost.
Multi-Building settings are only recommended for large sites where the stations and units in each building do not need to call one another.

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Unit Types
Stations in an IX | IXG Series system are divided into units, which are groups of stations that serve a particular purpose. Examples of units would be an apartment, an office, or a collection of door stations on the exterior of a building. The models and quantities of stations that a unit can house will depend on the type of unit. Up to 9,999 units can be created in a single configuration.
Commercial Unit
Function: Represents an office or business.
· Eight total IX-MV7-*, IX-SOFT, or IX-RS-* answering stations · One registered VoIP extension or number1 · Eight IXG mobile apps · Two door stations · One registered phone number2
Guard Unit
Function: Represents a security desk or room.
· Eight total IXG-MK or IX-RS-* answering stations · One registered VoIP extension or number1 · Eight IXG mobile apps · Two door stations · One registered phone number2
Outside Area Unit
Function: Represents a group of door or emergency stations in the same area. Can call any station in
· Ten door stations
Residential Unit
Function: Represents an apartment or other residence.
· Eight total IXG-2C7 or IX-RS-* Answering Stations · Eight IXG mobile apps · Two door stations · One registered phone number2
Entrance Station Unit
Function: Represents entrances for a multi-tenant building.
· Ten IXG-DM7-HID(A) entrance stations
Inside Area Unit
Function: Can contain any model of answering station, but no apps.
· Eight total IX-MV7-*, IXG-MK, IX-SOFT, or IX-RS-* answering stations · Two door stations

The IXGW-TGW and IXW-MAA are not included in units. They will be added in a later step.

x10

1. Uses one answering station slot. Requires that stations are registered to a compatible SIP based phone system. See the integration page on Aiphone.com for more information on specific SIP providers. 2. Requires an IXGW-TGW mobile app gateway with an active SIM plan.

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Advanced View
Select View(V), Advanced from the top menu.
Adding Units
To begin adding units, navigate to Site Settings, Units / Stations on the side menu. Set the capacity of the units under Display Settings. By default, each unit is set to have one Answering Station (labeled master station) and one Entrance/Door Station. Use the drop-down menus to select the number of stations and click Apply .
The Display Settings are applied to all units. Select quantities that reflect the largest unit.

Select the Building Number the unit will belong to, set a Unit Number, and click Select to choose a Unit Type.

When adding multiple of the same Unit Type, select a completed Unit Number field and press the Enter key twice. This will auto-populate the next field. Continue pressing Enter to add more units.

Once all units have been added, enter a Unit Name for each. A First Name and Last Name can be optionally added to Residential units.
Click Select to set the stations for each unit, including the maximum number of mobile apps each unit will require.

Click Update at any time to save the current settings.

It is best practice to place door stations in an Outside Area unit instead of the same unit as answering stations.

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Adding an IXW-MAA
If the site will include an IXW-MAA IP relay adaptor, navigate to Site Settings, I/O Adaptor Registration on the side menu. Check the box under Enable for each IXW-MAA to be added. A station name can optionally be set under Station Name. Click Update to save settings.
Adding an IXGW-TGW
If the site will include an IXGW-TGW gateway adaptor, navigate to Gateway Settings, Gateway Registration on the side menu. Check the box under Enable for each gateway to be added. A station name can optionally be set under Station Name. Click Update to save settings.
Network Settings
IP Address
Navigate to Network Settings, IP Address on the side menu. IP addresses can be added in two ways. Each station can have its IP address set individually in the fields
below. Also set a subnet mask. Use the tab, enter, or arrow keys to navigate between the cells.
Alternatively, to set all stations at once, click Batch IP Address Configuration near the top of the screen. Set a starting IP address and subnet mask, and select all stations to be configured. Click OK .
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If the site has an IXGW-TGW, fill in the default gateway IP address under Default Gateway, a Primary DNS Server, and, optionally, a Secondary DNS Server. These can also be added for other types stations, if required.
Once everything is configured, click Update .
NTP
Navigate to Network Settings, NTP on the side menu. It is recommended to Enable and configure NTP settings for each station when possible. Doing so will require the stations have a DNS and a default gateway be configured.
For systems with the IXGW-(T)GW Gateway Adaptor, it will have NTP enabled and an Aiphone NTP server address set by default. It is recommended to change this. Click Update .
Custom Station Numbers & Names
To assign names to individual stations and apps, navigate to Station Information, Identification on the side menu. Enter the desired station number and names for the stations. Click Update .
Association Settings
Station Settings List and Station List
To assign these network settings to the stations, navigate to Connection(S), Association Settings on the top menu. A station search will begin immediately; click Cancel after a few seconds to end it.
The Station Settings List represents the settings configured in IXG Support Tool, while the Station List shows the result of the station search. Select a station from the Station Settings List and a matching station from the Station List. Click Apply .
This will assign the Station Name and IP Address to the station. The station will reboot, which will take several minutes.
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If the Station Search fails to find any stations, go to File, IXG Support Tool Settings on the top menu. Find the Select NIC drop-down and choose the correct network connection, then click OK . Return to Association Settings and click Station Search to try again.
Associated Station List
Scroll down to confirm the stations were successfully associated. The IP and MAC addresses of the stations will be listed.
If the wrong station information was associated to a station, select that station on this list and click Remove Association . Once removed, scroll up and associate the correct station.
Station Address Books
To set which stations can interact and communicate with each other, navigate to System Information, Station List on the side menu. This will display a table where answering stations and mobile apps are listed on the left in rows, and all stations are listed in columns. Scroll right to view more stations.
If there is a check mark where a station or a mobile app intersects with another in the table, that station is included in the answering station’s address book. Click the cell and use the drop-down menu to add or remove the check mark.
Click Update to save settings.
Call Settings
To configure which stations a door station calls, navigate to Call Settings, Called Stations (Door / Sub Stations) on the side menu. The door stations will be displayed to the left, and stations they are able to call will be displayed as columns.
If the cell is empty where two stations intersect, the door station will not call the other station. Click the cell and use the drop-down menu to set the cell to U.
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To set the door station to call a unit’s mobile apps, scroll to the right and click Select . Choose a unit’s apps from the list and click OK .
Do this for each door station and click Update to save settings.
A door station can only call apps from one unit.

Upload Settings
To upload settings to the stations, navigate to Connection(S), Upload Settings on the top menu.

1 2

If the station upload failed, make sure that the programming PC is in the same IP range as the stations were set to on pages 6-7.
If problems persist, see the instructions on page 10 to update the stations’ firmware.
3

Select each station by placing a check mark next to it, or click Select to select all stations at once. Click Settings to upload station settings. If a schedule was set, also click Schedule . After the upload, the stations will be operational.
Exporting System Configuration
Once the Upload is complete, select File(F), Export System Configuration from the top menu. Click Export to save as a backup. This will create a folder with the name of the configuration. This entire folder is necessary to import the site information into IXG Support Tool. If the configuration needs to be emailed, compress it first.

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Firmware Updates
All stations should have their firmware kept up to date. To check the current firmware version of the stations, select Connection(S), Station Search on the top menu. A station search will begin automatically. Click Cancel after 5 seconds. The current firmware version will be displayed to the right. Check the latest firmware updates at https://www.aiphone.com/kbtopic/firmware-ix-ixg. If a station’s firmware is out of date, download and extract the compressed file for that station.
Navigate to Maintenance, Firmware Update on the side menu. For each type of station to be updated, click Browse to locate the firmware package on the PC.
Select all stations that will have their firmware updated and click Update . This process will take several minutes, and the stations will reboot.
Do not interrupt a firmware update once it has begun, including unplugging the station. Doing so can damage the station. A notification window will appear when all firmware updates are complete.
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Mobile App Integration
If not already done, follow the steps on page 6 to add an IXGW-(T)GW mobile app gateway to the system. To register IXG Mobile apps to the system, there must first be an IXG cloud server administrative account. If there is an existing account that will be used to manage this site, enter it in App Integration, Upload Settings to IXG Cloud Server on the top menu and move on to the Assigning the Gateway to Units.
Create a New Administrator Account
Select App Integration(C) from the top menu and click Create a New Administrator ID. Enter an ID, Password, and Email Address. Click Create to continue. A verification code will be sent to the registered email. Once the code has arrived, navigate to App Integration(C), Activate on the top menu. Enter the Administrator ID and Verification Code. Click Activate . The newly created account can be managed at https://portal.ixg.aiphone-app.net/.
Assigning the Gateway to Units
Navigate to Gateway Settings, Gateway Selection on the side menu. For each unit that will have mobile apps registered, use the drop-down menu under Gateway Number to select the desired gateway. Most sites will only have a primary gateway, but a secondary gateway can be assigned using the same steps. Click Update to save settings.
Uploading Settings to IXG Cloud Server
Navigate to App Integration, Upload Settings to IXG Cloud Server on the top menu. Log in with the IXG cloud server account, select the country that the site is registered to, and agree to the licensing agreement.
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Export App Registration QR Code
Each mobile device will be registered to a single unit. Navigate to App Integration(C), Export QR Code for App Registration on the top menu. Place a check mark next to the desired units and click Export QR Code for App Registration . This will create a separate PDF with a set of QR codes for each unit. Each code can be used once; after that, it is disabled.

Downloading the IXG Mobile App
The IXG Mobile app is available for Apple iOS®and Android® devices compatible with the Google PlayTM store. It is free to download from either store.

Apple App StoreTM

Google Play Store

www.aiphone.com/ixg-mobile-ios

www.aiphone.com/ixg-mobile-android

Once installed, there will be a prompt to accept a licensing agreement. Then, the phone’s camera will open to scan an activation QR code. Follow the prompts from there.
Syncing the IXGW(T)GW with the IXG Cloud Server
Once the upload to the cloud server is complete, the status LED on the IXGW-(T)GW will blink orange. It will change to a solid green once it has synced with the IXG cloud server. Registered apps will be functional at this point.
Configuring Door Stations to Call Mobile Apps
If this is not already done, see the call setting steps on pages 8-9 to configure door stations to call a unit’s apps. Once finished, upload the settings to all stations.

IXW-MAA Programming
IX | IXG Series door stations have built in door release relays. When these trigger, they can send SIF signals to the IXW-MAA multi-purpose adaptor, allowing the relays on the adaptor to be used for door release instead. If not already done, follow the steps on page 6 to add the IXW-MAA to the system.
SIF Settings
Navigate to Function Settings, SIF on the side menu. For each door or entrance station that will signal the IXW-MAA, set SIF Functionality to Enable. Under the SIF Settings column, set the Program Type to 0100, enter the IP address of the IXW-MAA under IPV4, set the Destination Port to 65014, SSL to Enable, and Connection to Socket.
Scroll right to the Transmission Trigger section. For each door station signaling the IXW-MAA, check off Change Contact. Click Update .

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Relay Settings
Navigate to Option Input / Relay Output Settings, Relay Output on the side menu. Door stations can be assigned to all ten outputs on the IXW-MAA. Relay Output 1 will be displayed by default. The Display settings menu at the top of the page can be used to switch to other relay outputs. Once a relay output is chosen, set the Function on the IXW-MAA to Contact Change SIF Event.
Scroll right to the Contact Change SIF Event column. Click Select Station to display a list of stations. Select the door station that will trigger the relay and click OK .
Click Update to save settings. Repeat these steps for each IXW-MAA output to be programmed.
Upload Settings to Stations
Upload settings to all stations, following the steps on page 9.
Call Transfer Settings
Call transfers allow answering stations to transfer and retransfer calls to other stations, units, or groups of apps. The three types of transfers covered are Delay Transfers, Absent Transfers, and Schedule Transfers.
Terminology and Rules
A Transfer occurs when an answering station receives a direct call and hands it off to another group of stations. A Retransfer occurs when a station receives a transferred call and hands it off to another station. A station receiving a retransfer can retransfer the call to another station, and so on until the call times out.
Stations can transfer and retransfer to any answering station or group of apps in their address book. See page 8 for instructions on adding stations to address books.
Transfers from IX-MV7-* and IX-SOFT answering stations will be sent to individual stations.
Transfers from IXG-MK answering stations will go to all stations in selected unit.
IXG Mobile apps and the IXG-2C7 and IX-RS answering stations are not able to make transfers. Any answering station can receive a transfer or retransfer.
Once a call is transferred to a unit’s IXG Mobile apps, it cannot be transferred or retransferred to another group of apps.
Call Settings
For all transfer types, the door stations need to not call the transfer destination. Use the call setting steps on pages 8 and 9 to remove the U from the cells where the calling and transfer destinations intersect.
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Delay Transfers
Delay Transfers are always active. When a call is received, it will be handed off to transfer and retransfer destinations after a set period of time. Navigate to Transfer Settings, Delay Transfer on the side menu. On the station receiving the call, set Delay Transfer to Enable. Adjust the delay under Delay Time, which is how long the call will dwell during a transfer or retransfer before being handed off.. Click Select Station or Select depending on the type of answering station.
S
Select the transfer destination and click OK . The unit or stations selected will be listed to the right.
Scroll right and click Select to choose a unit’s apps to be included in the transfer. Click OK .
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To configure a retransfer, scroll right. On the answering station that has received a transfer, select an answering station or a unit’s mobile apps using the same procedure.
Repeat these steps for each transfer and retransfer to be configured. Click Update to save settings. Upload settings to stations using the steps on page 9.

Absent Transfers

Absent Transfers are toggled on and off, allowing a user
to route calls to another answering station when they are not available. To configure an absent transfer, navigate to
Transfer Settings, Absent Transfer on the side menu.

These are configured in the same way as delay transfers. The

only exceptions are that a

Absent transfer is enabled every time settings are uploaded to the

delay time is not needed, since absent transfers are instantaneous when active.

station. Disable it by pressing the button after each upload.

Absent transfers are enabled or disabled by pressing

Transfer on the answering

station’s home screen.

Schedule Transfers

Schedule Transfers are active during particular times. If a schedule transfer is active, calls to the answering station will be immediately transferred or retransferred. To create a Schedule Transfer, navigate to Transfer Settings, Schedule Transfer on the side menu.
Schedule transfers are configured in the same way as delay transfers, except for the need to set schedules.
Schedules can either be set as a recurring weekly schedule, or on a particular date in the future. Each station can have a combination of 12 daily or weekly schedules active on any given day.
Schedules are entered in 24-hour time. Click the cells beneath the desired schedule to set a Start Time and End Time. For example, a schedule that runs from 9 AM to 6 PM would be entered with a start time of 09:00 and an end time of 18:00.

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If a schedule transfer starts on one day and ends after midnight on the next, set the start time later in the day and the end time earlier on the same day. For example, a schedule that runs from 10:00 PM on Monday to 7 AM on Tuesday would be entered under Monday with a start time of 22:00 and the end time as 07:00. Scroll left to right to view different schedules. Use the Display Settings menu at the top of the page to adjust which days are displayed by clicking to Schedule View Adjustment , select a schedule for a future date under Daily Schedule, skip to a particular day of the week using the drop-down menu under Move to Related Settings, or adjust which weekly schedules are displayed under Display Range.
Upload the settings to the stations following the steps on page 9 of this guide. Be sure to also upload the schedule along with the settings.
Additional Resources
After finishing this quick start guide, the equipment will now be configured for the most common features. For additional information, including guides, application notes, product information, and videos, visit the links below.
IX | IXG Product Page www.aiphone.com/products/ix-ixg-series/ Technical Knowledge Base www.aiphone.com/kbtopic/ixg-series Aiphone YouTube Channel www.youtube.com/Aiphonecorp/videos
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Documents / Resources

AIPHONE IXW-MAA Series Multi Purpose Adaptor with Four Contact [pdf] User Guide
IXG-MD7-HID A, IXW-MAA, IXW-MAA Series Multi Purpose Adaptor with Four Contact, IXW-MAA Series, Multi Purpose Adaptor with Four Contact, Purpose Adaptor with Four Contact, with Four Contact, Four Contact

References

User Manual

AIPHONE IXW-MAA Series Multi Purpose Adaptor with Four Contact User Guide

IXW-MAA Series Multi Purpose Adaptor with Four Contact

Product Information

Specifications

Product Usage Instructions

Overview

Best Practices

Configuring Stations Before Deployment

Creating a New System

FAQ

Q: Can I configure a multi-tenant system with the IX | IXG
Series?

Q: How long will stations retain their programming without
power?

Documents / Resources

References

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