XSDTS DQ04 Smart Biometric Multi-Unlock Digital Door Lock User Manual

1. Product Overview

The XSDTS DQ04 is an advanced outdoor waterproof smart door lock designed for enhanced security and convenience. It integrates multiple unlocking methods, including 3D face recognition, palm vein recognition, fingerprint, password, IC card, mechanical key, and remote control via the Tuya Smart APP. Its robust design ensures reliable performance in various outdoor conditions.

2. Package Contents

Upon opening the package, ensure all components are present and undamaged. The standard package includes:

• XSDTS DQ04 Smart Door Lock (Front and Rear Panels)
• Mortise Lock Body
• Strike Plate and Strike Box
• IC Cards
• Mechanical Keys
• Installation Screws and Accessories
• User Manual (this document)
• Drilling Template

3. Setup and Installation

Proper installation is crucial for the optimal performance and security of your smart lock. It is recommended to seek professional installation if you are unfamiliar with door lock installation procedures.

3.1 Pre-installation Measurements

Before installation, accurately measure your door and existing mortise lock to ensure compatibility. The DQ04 lock is suitable for door thicknesses between 25-65mm.

1. Measure the thickness of the door frame: This determines the appropriate length of the spindle and screws.
2. Measure the length of the guide piece: The metal strip on the side of your door where the latch and deadbolt extend.
3. Measure the width of the guide piece: The width of the metal strip.
4. Measure the distance from the door edge to the handle center: This is often referred to as the backset.
5. Measure the screw hole distance of the rear panel: For mounting the interior part of the lock.

3.2 Tuya Smart APP Setup

The XSDTS DQ04 lock seamlessly integrates with the Tuya Smart ecosystem for remote management and advanced features.

1. Download the App: Search for "Tuya Smart" or "Smart Life" in your smartphone's app store (iOS or Android) and download it.
2. Register/Log In: Create a new account or log in with an existing one.
3. Add Device: Follow the in-app instructions to add your smart lock. Typically, this involves putting the lock into pairing mode (refer to the lock's display for instructions) and connecting it to your home Wi-Fi network.
4. Configure Settings: Once connected, you can manage users, set up passwords, view unlocking records, and configure other smart features.

4. Operating Instructions

The XSDTS DQ04 offers multiple convenient ways to unlock your door.

4.1 Unlocking Methods

• 3D Face Recognition: Stand within the recognition distance (0.4-0.8m) and height range (1.2-2.0m) for automatic unlocking. The advanced 3D stereo recognition technology accurately captures facial details and prevents spoofing.
• Palm Vein Recognition: Place your palm over the designated sensor. This contactless method offers hygienic and secure unlocking.
• Fingerprint: Place your registered finger on the fingerprint sensor. The semiconductor fingerprint recognition ensures quick and accurate identification (<0.5s recognition speed).
• Password: Enter your registered password on the keypad.
• IC Card: Present your registered IC card to the card reader area.
• Mechanical Key: In case of power failure or emergency, use the provided mechanical key to unlock the door.
• Tuya APP Remote Unlock: Use the Tuya Smart APP on your smartphone to remotely unlock the door from anywhere with an internet connection.
• Temporary Passwords: Generate time-limited passwords via the Tuya APP for guests or service providers, enhancing convenience and security.

5. Maintenance

To ensure the longevity and optimal performance of your XSDTS DQ04 smart lock, follow these maintenance guidelines:

• Cleaning: Wipe the lock's surface with a soft, dry cloth. Avoid using abrasive cleaners, solvents, or harsh chemicals, as these can damage the finish and electronic components.
• Battery Management: The lock is powered by a 3200mAh lithium battery. Monitor the battery level via the Tuya APP or the lock's display. When the low battery reminder appears, recharge or replace the battery promptly.
• Emergency Power: If the battery is completely drained, you can use a mechanical key or connect a power bank via the Type-C emergency power supply port to temporarily power the lock and gain entry.
• Waterproofing: The lock features IP65 waterproofing, making it suitable for outdoor use and resistant to rain and dust. However, avoid prolonged submersion or direct high-pressure water jets.
• Temperature Range: The lock is designed to operate stably in temperatures ranging from -20°C to 60°C.

6. Troubleshooting

This section addresses common issues you might encounter with your smart lock.

• Lock not responding: Check battery level. If low, use mechanical key or emergency Type-C power.
• Unlocking method not recognized: Ensure your face, palm, or finger is clean and correctly positioned on the sensor. Re-register the biometric data if issues persist. For passwords, ensure correct entry.
• Multiple false alarms: Check for any obstructions around the lock or sensor areas. Ensure the lock is securely installed and not loose.
• Low battery reminder: The lock will provide a low battery warning. Recharge or replace the battery as soon as possible to avoid being locked out.
• Forgotten password: Use the Tuya APP to reset or generate a temporary password. Alternatively, use a mechanical key.

7. Specifications

8. User Tips

• Regular Battery Checks: Although the lock has a long battery life, it's good practice to check the battery status periodically via the Tuya app, especially before extended periods away from home.
• Backup Access: Always keep your mechanical keys in a safe, accessible location outside your home for emergency access.
• Temporary Passwords for Visitors: Utilize the temporary password feature for housekeepers, pet sitters, or guests instead of sharing your permanent codes. This enhances security and control.
• Biometric Registration: When registering fingerprints, faces, or palm veins, ensure good lighting and follow the instructions carefully for optimal recognition accuracy. Register multiple angles or fingers for better reliability.
• App Notifications: Enable app notifications for unlocking records and abnormal alarms to stay informed about your door's security status.

9. Warranty and Support

The XSDTS DQ04 Smart Biometric Multi-Unlock Digital Door Lock comes with a 1-year warranty from the date of delivery. This warranty covers manufacturing defects and malfunctions under normal use. Please retain your proof of purchase for warranty claims.

For technical support, warranty claims, or any inquiries, please contact our customer service team:

• WhatsApp: +86 17700267836
• Email: 2039728528@qq.com
• WeChat: +86 17700267836