QCY MeloBuds N60 ANC Wireless Earbuds User Manual

1. Introduction

Thank you for choosing the QCY MeloBuds N60 ANC Wireless Earbuds. This manual provides detailed instructions on how to set up, use, and maintain your earbuds to ensure the best possible audio experience. These earbuds feature advanced Hybrid Active Noise Cancelling (ANC) up to -56dB, Hi-Res Audio with LDAC codec support, coaxial dual drivers for rich sound, and a long-lasting battery life of up to 45 hours with the charging case. They also include 6 microphones with AI for clear calls, smart wearing detection, and IPX5 water resistance.

2. Package Contents

Please check the box for the following items:

• QCY MeloBuds N60 Earbuds
• Charging Case
• 5 Sizes of Eartips (XS/S/M/L/XL)
• User Manual
• USB-C Charging Cable

3. QCY App Download

To unlock custom touch controls, EQ settings, firmware updates, and more, download the official QCY app.

Use your mobile browser to scan the QR code above and download the QCY app. For more languages and support, please visit https://www.qcy.com/pages/support-center.

Tip: Upgrade the firmware to 2.0.22 or the latest version in the QCY APP for a better experience.

4. How to Fit Your Earbuds

Proper fit is crucial for sound quality and comfort. Follow these steps:

1. Choose the Ear Tips: Select the ear tips that best fit your ears from the 5 provided sizes (XS/S/M/L/XL).
2. Identify and Insert: Identify the left (L) and right (R) earbuds. Gently insert them into your ear canals.
3. Position Microphones: Ensure the microphones are pointed towards your mouth. Rotate the earbuds to find the most comfortable and secure position.

Note: If the earbuds are not worn correctly, it may affect sound quality and hearing.

5. Pairing Your Earbuds

Follow these instructions to connect your earbuds to your device.

First Time Connection:

1. Activate: Remove the earphones from the case, tear off the protective film, place them back into the case, and close the charging case.
2. Retrieve: Take the earbuds out again.
3. Connect: Refresh the Bluetooth device list on your device and select "QCY MeloBuds N60" to connect.

Note: The earbuds power on automatically when the case opens. If they don't, recharge and retry.

Quick Pairing Mode:

1. Ensure earbuds are in the open charging case and have a prior pairing history with a device.
2. Long press the case button for 3 seconds. The earbuds will disconnect from the current device and enter pairing mode.

6. Multipoint Connection

Your QCY MeloBuds N60 earbuds support simultaneous connection to two devices.

1. The earphones will automatically enter pairing mode when turned on. After connecting to Device A, turn off Bluetooth on Device A. The earphones will re-enter pairing mode.
2. Turn on Bluetooth on Device B and select "QCY MeloBuds N60" to connect.
3. Turn on Bluetooth on Device A and select the paired name to connect. The earphones are now connected to both devices simultaneously.

7. Power On/Off

Manage your earbuds' power state easily.

Power On:

• Automatic: Open the charging case, and the earbuds will automatically power on.
• Manual: When earphones are outside the charging box, long press the touch panel for 1.5 seconds.

Power Off:

• Automatic: Place the earbuds back into the charging case and close the case. The earbuds will automatically power off.

8. Touch Controls

Control your audio and calls with simple touch gestures on the earbuds.

9. Indicator Behavior

The LED indicators on your earbuds and charging case provide important status information.

Battery Indication (Opening/Closing Case or Clicking Button):

• White light on: 60%-100% battery
• Yellow light on: 59%-20% battery
• Red light on: 19%-5% battery
• Red light flashes 3 times: <5% battery (low battery, urgent need to charge)

Note: Yellow light flashes slowly during charging, and white light is always on when fully charged.

Earbuds In/Out Indicator:

• White light flashes: Successful detection or connection
• Yellow light flashes: Connecting or moderate battery activity
• Red light flashes: Low battery or connection error
• Red light flashes 3 times: Very low battery, urgent need to charge

10. Factory Reset

If you experience persistent connection issues or other malfunctions, a factory reset can help.

Clear Pairing Records:

1. Keep the earphones in the open charging case.
2. Long press the case bottom button for 10 seconds until the red and white LED indicators flash alternately for 3 seconds.
3. The earphones have now been reset successfully.

Note: After resetting, apply the first-time pairing method to connect again.

11. Specifications

Detailed technical specifications for your QCY MeloBuds N60 earbuds.

12. Troubleshooting

Common issues and their solutions.

Q: Why can't earphones pair with my mobile phone?

A: Please check if your earphone is in pairing mode or re-connection mode. Ensure the Bluetooth search function of your Bluetooth device is turned on. If all steps are done, go to the Bluetooth menu of your device, delete/ignore the earphone's Bluetooth pairing name, then try to reconnect according to the pairing steps.

Q: Why is the connection not stable and cuts out intermittently?

A: Please check for any metal materials or obstacles within a relatively close range or in your surroundings that might interfere with the Bluetooth connection. Bluetooth is a radio technology sensitive to objects between the earphone and other devices. Changing the environment or re-pairing can solve the problem.

Q: What can I do if there is only one earphone producing sound?

A: Place both earphones into the charging case, close the case, and take them out again to check if both produce sound. If only one earphone still has sound, please perform a factory reset for both earphones.

Q: Why do I experience a delay in video watching or game playing?

A: Affected by factors such as environment, network, and mobile phone codec, there will be varying degrees of delay when the mobile phone transmits audio data to the earphone.

Q: Why can't my earphone turn on?

A: Please recharge it and make sure it has enough battery power. If it is fully charged and still nothing happens, or if you are not able to charge the unit, please contact customer support.

Q: How to solve the problem that there is no sound when listening to music or calling?

A: On Android phones, there is a settings icon on the right side of the Bluetooth connection name. Click to enter, turn off the mobile phone audio and media audio, and then turn them on again. If there is still no sound, please re-pair the earphones with the mobile phone.

13. User Tips

Maximize your experience with these helpful tips:

• Firmware Updates: Regularly check for and install the latest firmware updates via the QCY app (version 2.0.22 or later recommended) for improved performance and new features.
• LDAC Audio Quality: For the best high-resolution audio experience, use playback devices that support LDAC and audio sources with resolutions of 96kHz/24bit or higher.
• LDAC Performance: Due to high-bitrate transmission, enabling LDAC may increase power consumption and cause choppy audio. Consider disabling LDAC in low battery situations or environments with complex wireless signals (e.g., airports, train stations). Note that iOS devices do not support LDAC.
• Dual-Device & LDAC: If using LDAC with two devices simultaneously, switch the LDAC mode to 'Adaptive' or 'Focus on Connection Quality' in the app. Setting it to 'Focus on Audio Quality' (990kBps) with dual-device connection may lead to unstable connections due to excessive data transmission.
• Wind Noise Cancellation: This feature can be enabled/disabled in the QCY app after ANC is activated. If both ANC and wind noise cancellation are enabled, wind noise cancellation takes precedence.
• Initial Charge: Fully charge the earbuds before first-time use. If unused for over two weeks, recharge them.

14. Safety Instructions

Please read and follow these safety guidelines to prevent damage and ensure safe operation:

• Read and retain this user manual carefully.
• If the product is not used for an extended period (more than 2 weeks), please recharge it.
• Use a charger produced by a legitimate manufacturer and certified by national safety authorities.
• Do not disassemble or modify the battery, insert foreign objects, expose it to high temperatures, or immerse it in water or other liquids to prevent battery leakage, overheating, ignition, or explosion. Battery replacement should only be done by the manufacturer.
• Do not drop, crush, or puncture the battery. Prevent external pressure that may lead to internal short circuits and overheating.
• Do not dismantle or modify the earbuds for any reason, as it may result in fire, electronic breakdown, or permanent damage.
• Do not expose the product to extremely low or high temperatures (below 0°C or above 45°C).
• Do not point the product indicator light near the eyes of children or animals.
• Do not use the product during thunderstorms, as it may cause abnormal operation and increase the risk of electric shock.
• Do not use oil or other volatile liquids to clean the product.
• Avoid using this device for long periods at high volume to prevent hearing damage.

WARNING! Prolonged exposure to loud noise can cause temporary or permanent hearing damage or hearing loss. As a consequence, avoid listening for long periods at high volume and keep the volume at an appropriate setting.

15. Warranty & Support

Warranty Period:

QCY products come with a 12-month warranty period from the date of delivery.

How to Solve My Problem:

• Online purchase: Contact the customer service of your purchase channel/platform. QCY service support will provide technical assistance.
• Offline purchase: Contact the store/distributor or agent directly.

Valid Proof of Purchase to Claim Warranty:

• Products purchased online: Provide order number or information clearly showing the sales channel, product details, price, and sales date.
• Products purchased from non-official channels: Provide sales store information, order number, or product information evidence confirmed by the QCY service team.

Not Covered Under Warranty (but not limited to):

• Lost, stolen, or free products.
• Items that have expired their warranty period.
• Products without sufficient proof of purchase.
• Improper or inadequate maintenance or modification.
• Accident, misuse, abuse, contamination, or other external causes.
• Use of unspecified adapters and accessories.
• Malfunctions or damages resulting from natural disasters, earthquakes, lightning, abnormal voltage, or environmental factors.
• Damages that occur as a result of failure to follow the instructions.

Contact Details:

For FAQs and more information, please email to support@qcyearphone.com or visit https://www.qcy.com/

16. FCC and IC Statement

FCC Statement:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

IC Statement:

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

Cet appareil contient des émetteurs / récepteurs exemptés de licence conformes aux RSS (RSS)d'Innovation, Sciences et Développement économique Canada. Le fonctionnement est soumis aux deux conditions suivantes : (1) Cet appareil ne doit pas causer d'interférences. (2) Cet appareil doit accepter toutes les interférences, y compris celles susceptibles de provoquer un fonctionnement indésirable de l'appareil.

Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados.