QCY MeloBuds N60 Hybrid ANC Wireless Earbuds User Manual

1. Introduction

Thank you for choosing the QCY MeloBuds N60 Hybrid ANC Wireless Earbuds. This manual provides detailed instructions on how to set up, operate, maintain, and troubleshoot your new earbuds to ensure an optimal audio experience.

2. Package Contents

Please check the box for the following items:

• QCY MeloBuds N60 Earbuds
• Charging Case
• 5 Sizes of Eartips (XS/S/M/L/XL)
• USB-C Charging Cable
• User Manual

What's in the Box: QCY MeloBuds N60, 5 Sizes of Eartips (XS/S/M/L/XL), User Manual, USB-C Charging Cable.

3. Setup

3.1 App Download

To enhance your experience with custom touch control, EQ settings, firmware updates, and more, download the QCY app.

• Scan the QR code below using your mobile browser.
• Alternatively, search for "QCY" in your app store.

Scan the QR code to download the QCY App.

3.2 Pairing

First Time Connection:

1. Activate the earphones by removing them from the case, tear off the protective film, placing them back, and close the charging case.
2. Take the earbuds out again.
3. Refresh the Bluetooth device list on your device and select "QCY MeloBuds N60" to connect.

Note: The earbuds power on automatically when the case opens. If they don't, recharge and retry.

Quick Pairing Mode:

1. With earbuds in the open charging case and having prior pairing history with a device.
2. Long press the case button for 3 seconds, and the earbuds will disconnect from the device and enter pairing mode.

Refer to the video for a visual guide on pairing:

Video: Earbuds Pairing instructions.

3.3 How to Fit

1. Choose the ear tips that fit your ears best.
2. Identify the left and right earbuds, and insert them into the canal of your ears.
3. Please set the microphones towards your mouth. Turn and find the most comfortable and secure position.

Note: If the earbuds are not worn correctly, it may affect sound quality and hearing.

Proper earbud fitting for optimal sound and comfort.

4. Operating Instructions

4.1 Power On/Off

Power On:

• Open the charging case, the earbuds will automatically power on.
• If earphones are outside the charging box, long press the touch panel for 1.5 seconds.

Power Off:

• Place the earbuds back into the charging case. Close the case and the earbuds will automatically power off.

Power On/Off instructions for earbuds.

4.2 Controls

The QCY MeloBuds N60 earbuds feature intuitive touch controls for music, calls, and noise cancellation modes.

Smart Control: Play/Pause, Next/Previous Track, Answer/End/Reject Call, Noise Canceling Mode, Voice Assistant.

Refer to the video for a visual guide on music and call controls, and ANC toggle:

Video: ANC Toggle, Music Controls, Call Controls, Voice Assistant.

4.3 Dual Device Connection

The MeloBuds N60 supports simultaneous connection to two devices.

1. Open the QCY app and enable the "Dual Device Connection" feature.
2. Connect the earbuds to Device A. Once connected, turn off Bluetooth on Device A. The earbuds will enter pairing mode again.
3. Turn on Bluetooth on Device B and connect the earbuds.
4. Turn Bluetooth back on for Device A and tap the earbuds to reconnect. Now you're connected to both devices.

Refer to the video for a visual guide on dual device connection:

Video: Dual Devices Connection instructions.

5. Maintenance

5.1 Charging

The earbuds and charging case have a combined battery capacity of 43+490 mAh. The earbuds support fast charging, providing 2 hours of playtime with just 10 minutes of charge.

Battery Life:

• ANC OFF: 9 hours single playtime, up to 45 hours with charging case.
• ANC ON: 6 hours single playtime, up to 30 hours with charging case.

45 Hours Playtime & Quick Charge details.

5.2 Indicator Behavior

The LED indicator on the charging case provides information about the battery level:

• White light on: 60%-100% battery
• Yellow light on: 59%-20% battery
• Red light on: 19%-5% battery
• Red light flashes 3 times: <5% battery (critical)

Note: Yellow light flashes slowly during charging, and white light is always on when fully charged.

Battery indication when opening/closing the case, or clicking the button.

5.3 Cleaning

Use a soft, dry cloth to clean the earbuds and charging case. Avoid using oil or other volatile liquids. A cleaning pen may be included for detailed cleaning of earbud crevices.

QCY MeloBuds N60 with optional cleaning pen.

6. Troubleshooting

6.1 Factory Reset

If you experience persistent issues, a factory reset can often resolve them. This will remove all connectivity records.

1. Place the earbuds back into the charging case.
2. Keep the lid open, press the case button and hold for 10 seconds.
3. The case LED flashes red and white alternately for 3 seconds, indicating a successful reset.

After resetting, apply the first-time pairing method to connect.

Refer to the video for a visual guide on factory reset:

Video: Factory Reset instructions.

6.2 Common Issues & Solutions

• Earbuds not pairing with mobile phone: Check if earbuds are in pairing mode or re-connection mode. Ensure Bluetooth is on on your device. Go to your device's Bluetooth menu, delete/ignore the earphone's pairing name, then try to reconnect.
• Connection not stable or cuts out intermittently: Check for metal materials or obstacles nearby that might interfere with the Bluetooth signal. Bluetooth is sensitive to objects between devices.
• Only one earphone produces sound: Place both earphones into the charging case, close the cover, then take them out again. If the issue persists, perform a factory reset.
• Delay in video watching or game playing: Delays can occur due to environmental factors, network conditions, and mobile phone codec.
• Earbuds not turning on: Recharge the earbuds and ensure they have enough battery power. If fully charged and still unresponsive, or if unable to charge, contact customer support.
• No sound during music or calls (Android): On Android phones, go to Bluetooth settings, click the settings icon next to the earbud's name, turn off and then re-enable mobile phone audio and media audio. If no sound, re-pair the earphones.
• Stuck or intermittent sound: High Wi-Fi, 5G, 4G signals, or high-power electrical appliances nearby can cause interference. Change environment or re-pair the earbuds.

7. Specifications

Specifications overview.

8. User Tips

• Firmware Updates: Regularly check the QCY app for firmware updates (e.g., version 2.0.22 or later) to ensure the best performance and access to new features.
• LDAC Optimization: For optimal high-resolution audio, use playback devices that support LDAC and audio sources with resolutions of 96kHz/24bit or higher. Be aware that enabling LDAC may increase power consumption and cause choppy audio in low battery or complex wireless signal environments. iOS devices do not support LDAC.
• Dual Device & LDAC: If using dual device connection with LDAC enabled, switch the LDAC mode to Adaptive or Focus on Connection Quality to avoid unstable connections due to high data transmission rates.
• Wind Noise Cancellation: This feature can only be enabled/disabled via the QCY app after ANC is active. If both ANC and wind noise cancellation are enabled, wind noise cancellation takes precedence.
• Comfortable Fit: Experiment with the different eartip sizes to find the most comfortable and secure fit for your ears. A proper fit is crucial for sound quality and effective noise cancellation.

9. Warranty & Support

9.1 Warranty Information

QCY products come with a 12-month warranty period from the date of delivery.

How to Solve My Problem:

• Online purchase: Contact the customer service of your purchase channel/platform. QCY support will provide technical assistance.
• Offline purchase: Contact the store/distributor or agent directly.

Valid Proof of Purchase:

• Online: Provide order number or information showing sales channel, product details, price, and sales date.
• Non-official channels: Provide sales store information, order number, or product information confirmed by the QCY service team.

Not Covered under Warranty: The manufacturer's warranty is void under circumstances including, but not limited to:

• Lost, stolen, or free products.
• Items with expired warranty period.
• Products without sufficient proof of purchase.
• Improper or inadequate maintenance or modification.
• Accident, misuse, abuse, contamination, or other external causes.
• Use of unspecified adapter and accessories.
• Malfunctions or damages from natural disasters, earthquakes, lightning, abnormal voltage, or environmental factors.
• Damages resulting from failure to follow instructions.

9.2 Contact Details

For FAQs and more information, please email to support@qcyearphone.com or visit https://www.qcy.com/.

9.3 Regulatory Compliance (FCC & IC Statement)

FCC Statement: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

IC Statement: This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

Regulatory compliance information.