QCY Buds ANC Wireless Earbuds Instruction Manual

Introduction

Welcome to the QCY Buds ANC Wireless Earbuds instruction manual. This guide provides comprehensive information on how to set up, operate, maintain, and troubleshoot your new earbuds. Please read this manual carefully to ensure optimal performance and longevity of your device.

Setup

1. App Download

To enhance your experience with custom touch control, EQ settings, firmware updates, and more, download the QCY app. Scan the QR code provided in your physical user manual or the PDF version to download the official QCY app.

2. Pairing

First Time Connection:

1. Activate the earphones by removing them from the case. Remove the protective film from the charging contacts, place them back into the case, and close the charging case.
2. Take the earbuds out again.
3. Refresh the Bluetooth device list on your device (smartphone, tablet, etc.) and select "QCY Buds ANC" to connect.

3. Factory Reset

Use this procedure if you experience connection issues or want to clear all pairing records.

To Clear Pairing Records:

• If two earphones are paired with each other but not connecting to your device, disconnect them from your device. Pick them up and touch either earbud's panel 5 times. The LEDs will blink white 5 times, indicating a successful reset.
• If the earphones are not paired with each other, touch both earbud panels 5 times simultaneously to reset.
• After resetting, follow the "First Time Connection" steps to pair your earbuds again.

4. How to Fit

Proper fit is crucial for sound quality and comfort.

1. Choose the ear tips that best fit your ears. Different sizes are included in the package.
2. Identify the left (L) and right (R) earbuds and insert them into your ear canals.
3. Adjust the earbuds so that the microphones are directed towards your mouth. Rotate them slightly to find the most comfortable and secure position.

Note: If the earbuds are not worn correctly, it may affect sound quality and hearing.

Image: Ergonomic Comfort Design with ear diagram and ear tips.

Operating Instructions

1. Power On/Off

• Power On: Open the charging case and take out the earbuds; they will automatically power on. If the earbuds are powered off outside the case, long press the touch panel for 1.5 seconds to power them on.
• Power Off: Place the earbuds back into the charging case and close the lid; they will automatically power off.

2. Controls

The QCY Buds ANC feature intuitive touch controls:

Image: Easy Control touch gestures diagram.

3. Indicator Behavior

The LED indicators on the earbuds and charging case provide status information:

4. Adaptive Noise Cancelling

The earbuds feature -45dB Adaptive Noise Cancelling, which automatically detects your ear fit and adjusts noise cancellation for an optimal listening experience, achieving up to 97% noise reduction.

Image: Earbud diagram illustrating -45dB Adaptive Noise Cancelling.

5. Multi-scene Noise Modes

Switch freely between different noise modes (Commute, Outdoor, Indoor, Crowd, Anti-Wind Noise) to suit your environment for the perfect sound experience.

Image: Earbud diagram illustrating Multi-scene Noise Modes.

6. Natural Transparency Mode

This mode allows you to hear your surroundings clearly, as if you are not wearing headphones, making it safer for outdoor use.

Image: Person wearing earbuds, demonstrating Natural Transparency Mode.

7. Customizable EQ

Adjust sound settings via the QCY app to create your personalized audio experience with various preset and custom EQ options.

Image: App interface showing Customizable EQ settings.

8. Dual Connection & Low-Latency Mode

• Dual Connection: Seamlessly connect to two devices (e.g., phone, tablet, or computer) at the same time and switch between them effortlessly.
• Low-Latency Mode: Enjoy a smooth gaming experience with a low latency of 0.068s.

Image: Devices connected to earbuds, showing Dual Connection and Low-Latency Mode.

9. QCY App Features

Explore more functionalities with the QCY App, including Noise Canceling Mode selection, Preset & Custom EQ, Customize Touch Control, Find My Earbuds, Battery Indicator, Mode Switch (Game Mode, Sleep Mode), and Firmware Upgrade.

Image: QCY App features interface.

Maintenance

General Care and Cleaning

• Do not use oil or other volatile liquids to clean the product.
• Prevent external pressure that may lead to internal short circuits and overheating.
• Do not expose the product to extremely low or high temperatures (below 0°C or above 45°C).
• Do not drop, crush, or puncture the battery.
• Do not disassemble or modify the product for any reason, as it may result in fire, electronic breakdown, or permanent damage.

Troubleshooting

Q: Why can't earphones pair with my mobile phone?

A: Check if your earphone is in pairing mode or re-connection mode. Ensure the Bluetooth search function of your device is on. If all steps are followed, go to your device's Bluetooth menu, delete/ignore the earphone's Bluetooth pairing name, then try to reconnect.

Q: Why is the connection not stable and cuts out intermittently?

A: Check for any metal materials or obstacles within a relatively close range or surroundings that might interfere with the Bluetooth connection. Bluetooth is sensitive to objects between the earphone and other devices.

Q: What can I do if there is only one earphone producing sound?

A: Place both earphones into the charging case, close the case, and then take them out again to check if both produce sound. If only one earphone still has sound, please reset both of them to factory settings.

Q: Why do I experience a delay in video watching or game playing?

A: Delays can occur due to factors such as environment, network, and mobile phone codec when audio data is transmitted to the earphone.

Q: Why can't my earphone turn on?

A: Recharge the earbuds and ensure they have enough battery power. If they are fully charged and still don't turn on, or if you cannot charge the unit, contact customer support for warranty coverage.

Q: How to solve the problem that the mobile phone prompts that it cannot connect?

A: Delete the pairing record on the mobile phone, and then search for pairing and connect again.

Q: How to solve the problem that there is no sound when listening to music/calling?

A: On Android phones, check the settings icon next to the Bluetooth connection name. Click to enter, turn off and then turn on the mobile phone audio and media audio. If there is still no sound, re-pair the earphones with the mobile phone.

Q: How to solve the problem of stuck/intermittent sound?

A: If there are many Wi-Fi, 5G/4G signals, or high-power electrical appliances nearby, it may cause stuck and intermittent sound. Changing the environment or re-pairing can solve the problem.

Specifications

Image: Technical drawing with dimensions for QCY Buds ANC.

User Tips

• Before using the earbuds, please read the manual carefully and keep it for future references.
• The earbuds need to be fully charged prior to first-time use.
• If the earbuds are left unused for over two weeks, please recharge them.
• Please use chargers made by qualified manufacturers.
• If earbuds fail to be found by your phone, please re-enable their connectable mode or restore factory settings.
• If a program error of your phone occurs, please turn off and on the Bluetooth function or reboot the phone.

Warranty & Support

Warranty Period

QCY products come with a 12-month warranty period from the date of delivery.

How to Solve My Problem

• Online purchase: For after-sales service, contact the customer service of your purchase channel/platform. QCY support will provide technical assistance.
• Offline purchase: Contact the store/distributor or agent directly for after-sale questions.

Valid Proof of Purchase for Warranty Claims

• Products purchased online: Provide your order number or information clearly showing the sales channel, product details, price, and sales date.
• Products purchased from non-official channels: Provide sales store information, order number, or product information evidence confirmed by the QCY service team.

Not Covered Under Warranty

The manufacturer's warranty is void under the following circumstances (but not limited to):

• Lost, stolen, or free products.
• Items that have exceeded their warranty period.
• Products without sufficient proof of purchase.
• Improper or inadequate maintenance or modification.
• Accident, misuse, abuse, contamination, or other external causes.
• Use of unspecified adapters and accessories.
• Malfunctions or damages resulting from natural disasters, earthquakes, lightning, abnormal voltage, or environmental factors.
• Damages that occur as a result of failure to follow the instructions.

Contact Details

For FAQs and more information, please email support@qcymall.com or visit https://www.qcy.com/.

Regulatory Information

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

IC Statement

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

Cet appareil contient des émetteurs / récepteurs exemptés de licence conformes aux RSS (RSS)d'Innovation, Sciences et Développement économique Canada. Le fonctionnement est soumis aux deux conditions suivantes : (1) Cet appareil ne doit pas causer d'interférences. (2) Cet appareil doit accepter toutes les interférences, y compris celles susceptibles de provoquer un fonctionnement indésirable de l'appareil.

Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados.

This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources.