1. Introduction
Thank you for choosing the HTC NE20 Bluetooth V6.0 TWS Sports Wireless Headphones. These earbuds are designed to provide a high-quality audio experience with features such as AI translation, active noise reduction, and a comfortable in-ear fit. This manual will guide you through the setup, operation, and maintenance of your new device.
Product Overview
Product Overview Video: A short video showcasing the HTC NE20 earphones and charging case.
2. Package Contents
Please check the box for the following items:
- HTC NE20 Wireless Earbuds (Left and Right)
- Charging Case with Display
- USB Charging Cable
- Quick Start Guide / User Manual
Image: HTC NE20 Earphones, Charging Case, USB Cable, and Quick Start Guide included in the package.
3. Setup
3.1 Initial Charging
- Place both earbuds into the charging case.
- Connect the USB charging cable to the charging port on the case and to a power source (e.g., USB wall adapter, computer USB port).
- The charging case display will indicate the charging status. Ensure the earbuds and case are fully charged before first use.
3.2 Bluetooth Pairing
- Open the charging case. The earbuds will automatically enter pairing mode (indicated by a flashing light on the earbuds or a prompt on the case display).
- On your device (smartphone, tablet, etc.), enable Bluetooth.
- Search for available Bluetooth devices and select "HTC NE20" from the list.
- Once connected, the earbuds will indicate successful pairing, and the case display may show a connected icon.
- For subsequent use, the earbuds will automatically connect to the last paired device when taken out of the case.
3.3 Wearing the Earbuds
- Identify the 'L' (left) and 'R' (right) markings on the earbuds.
- Gently insert each earbud into the corresponding ear canal.
- Rotate the earbud slightly to find a comfortable and secure fit. A proper fit ensures optimal sound quality and noise reduction.
4. Operating Instructions
4.1 Basic Controls
The HTC NE20 earbuds feature touch controls. Specific gestures may vary, but common functions include:
- Play/Pause: Single tap on either earbud.
- Next Track: Double tap on the right earbud.
- Previous Track: Double tap on the left earbud.
- Answer/End Call: Single tap on either earbud during an incoming call.
- Reject Call: Press and hold either earbud for 2 seconds during an incoming call.
- Activate Voice Assistant: Triple tap on either earbud (e.g., Siri, Google Assistant).
- Active Noise Cancellation (ANC) / Transparency Mode: Press and hold either earbud for 2-3 seconds to cycle through modes (ANC On, Transparency Mode, ANC Off).
- Volume Control: The product specifications indicate volume control is available, typically managed via your connected device or specific touch gestures (refer to the Quick Start Guide for precise gestures if not listed here).
4.2 AI Translator Function
The HTC NE20 earbuds are equipped with an AI translator function. To utilize this feature, you typically need to:
- Ensure your earbuds are connected to your smartphone.
- Download and install the dedicated companion app (if available, check the Quick Start Guide or product packaging for app details).
- Follow the in-app instructions to set up and use the AI translation feature. This usually involves selecting languages and speaking into the microphone.
4.3 Charging Case Display
The charging case features a smart display that shows useful information, such as:
- Battery level of the charging case.
- Battery level of individual earbuds.
- Current time and date.
- Bluetooth connection status.
Image: The charging case display provides real-time information on battery levels and usage, indicating up to 24 hours of total battery life with the case.
5. Maintenance
5.1 Cleaning
- Regularly clean the earbuds and charging case with a soft, dry, lint-free cloth.
- Do not use abrasive cleaners, solvents, or aerosol sprays.
- Gently remove any earwax or debris from the earbud tips and speaker mesh using a small, soft brush or cotton swab.
- Ensure charging contacts on both earbuds and case are clean and dry.
5.2 Storage
- When not in use, always store the earbuds in their charging case to protect them and keep them charged.
- Store the device in a cool, dry place, away from extreme temperatures and direct sunlight.
5.3 Water Resistance (IPX4)
The HTC NE20 earbuds feature an IPX4 waterproof rating, meaning they are resistant to splashing water from any direction. This makes them suitable for sports and exercise where sweat or light rain may occur.
- Do NOT submerge the earbuds in water.
- Do NOT expose them to pressurized water or high-velocity water, such as showering or swimming.
- Ensure the earbuds are completely dry before placing them back into the charging case to prevent damage to the charging contacts.
Image: The earbuds are shown in water, highlighting their IPX4 waterproof rating, suitable for protection against sweat and splashes during exercise.
6. Troubleshooting
6.1 Earbuds Not Pairing or Connecting
- Check Battery: Ensure both earbuds and the charging case have sufficient charge.
- Re-pair: Place earbuds back in the case, close the lid, then open it again to re-enter pairing mode. Delete "HTC NE20" from your device's Bluetooth list and try pairing again.
- Distance: Ensure the earbuds are within 10 meters (33 feet) of your device.
- Interference: Move away from other strong wireless signals or devices that might cause interference.
6.2 No Sound or Low Volume
- Volume Levels: Check the volume on both your connected device and the earbuds.
- Earbud Fit: Ensure the earbuds are properly seated in your ears for optimal sound.
- Clean Earbuds: Clean any debris or earwax from the earbud tips and speaker mesh.
- Reconnection: Disconnect and reconnect the Bluetooth connection.
6.3 Charging Issues
- Cable and Adapter: Try a different USB charging cable and power adapter.
- Charging Contacts: Ensure the charging contacts on the earbuds and inside the case are clean and free of obstruction.
- Earbud Placement: Make sure the earbuds are correctly seated in the charging case.
7. Specifications
| Feature | Specification |
|---|---|
| Model | HTC NE20 |
| Bluetooth Version | V6.0 |
| Wireless Type | Bluetooth |
| Communication | Wireless |
| Style | TWS In-ear Headphones |
| Material | Plastic |
| Battery Life (Total) | Up to 24 hours (with charging case) |
| Expressed Talking Time | About 4 hours |
| Charger Standby Time | About 20 hours |
| Maximum Wireless Range | <10m |
| Impedance Range | Up to 32 Ω |
| Frequency Response Range | 20 - 20000Hz |
| Features | With Microphone, Active Noise Cancelling, AI Translator |
| Microphone | Yes |
| Active Noise-Cancellation | Yes |
| Volume Control | Yes |
| Control Button | No (Touch Control) |
| Waterproof Rating | IPX4 |
| Charging Method | Charging case |
| Codecs | AAC, sbc |
| Certifications | CE, FCC, RoHS (among others) |
| Origin | Mainland China |
8. User Tips
- Firmware Updates: Check the companion app (if applicable) regularly for firmware updates to ensure optimal performance and access to new features.
- Resetting: If you encounter persistent connection issues, try performing a factory reset (refer to the Quick Start Guide for specific instructions, as this often involves holding a button on the case or earbuds).
- Ear Tip Selection: Experiment with different ear tip sizes (if provided) to find the best seal for comfort and sound isolation.
- AI Translator Usage: For best results with the AI translator, speak clearly and at a moderate pace. Ensure you are in a relatively quiet environment.
9. Warranty and Support
Your HTC NE20 headphones come with a standard manufacturer's warranty. Please retain your proof of purchase for any warranty claims.
For technical support, troubleshooting assistance, or warranty inquiries, please contact the retailer or the manufacturer's customer service department. Contact information can typically be found on the product packaging or the official HTC website.
