MECOOL KM9 Pro Max 4K Google TV Streaming Box User Manual

1. Product Overview

The MECOOL KM9 Pro Max is a powerful 4K Google TV Streaming Box designed to transform your television into a smart entertainment hub. Featuring Google TV based on Android 12, it offers seamless access to a vast library of movies, TV shows, and apps. With Netflix certification, Dolby Audio support, and advanced 4K HDR capabilities, it delivers a premium viewing and listening experience.

Figure 1: MECOOL KM9 Pro Max Key Features

Key Features:

• Operating System: Google TV based on Android 12
• Processor: Realtek RTD 1325 Chipset, Quad Cortex-A55 CPU
• Memory & Storage: 2GB DDR4 RAM + 32GB eMMC ROM
• Video Output: Supports 4K @ 60 Hz, HDR10+, HLG, HDR10
• Audio: Dolby Digital decoding support
• Connectivity: Dual-band WiFi 5 (2.4G/5G 802.11 a/b/g/n/ac), Bluetooth 5.0, 100M Ethernet
• Streaming: Netflix Certified (4K streaming), YouTube, Prime Video, Hulu Plus, Disney+, Google TV
• Smart Features: Google Assistant, Google Cast (Chromecast built-in), Mirror Link, OTA Update support
• Interfaces: HDMI, 2x USB 2.0, LAN, SPDIF, AV, DC Power Input

2. Setup Guide

2.1 What's in the Box

Before you begin, please check the contents of your package:

• MECOOL KM9 Pro Max Streaming Box
• IR+BT Voice Remote Control
• 12V/1A Power Adapter
• 1.2m HDMI Cable
• User Manual

2.2 Device Layout and Interfaces

Familiarize yourself with the ports and indicators on your KM9 Pro Max:

Figure 2: Device Interfaces and Indicators

• DC Power Input: Connect the provided 12V/1A power adapter here.
• LAN: Connect an Ethernet cable for wired internet access.
• HDMI: Connect to your TV's HDMI input for video and audio output.
• AV: Analog video/audio output (for older TVs).
• SPDIF: Digital audio output.
• USB 2.0 (x2): Connect USB devices such as external storage, keyboards, or gamepads.
• RESET: Button for factory reset (use a paperclip or similar tool).
• IR: Infrared receiver for the remote control.
• Net Indicator: Shows network activity.
• Power Indicator: Shows power status.

2.3 Remote Control Setup

The KM9 Pro Max comes with an IR+BT Voice Remote. To set it up:

1. Open the battery compartment on the back of the remote control.
2. Insert two AAA batteries (not included), ensuring correct polarity.
3. Close the battery compartment.
4. The remote will automatically pair with the device upon first use. If not, follow on-screen instructions or refer to the troubleshooting section.

2.4 Connecting to Your TV

1. Connect one end of the HDMI cable to the HDMI port on the KM9 Pro Max and the other end to an available HDMI input on your TV.
2. Connect the power adapter to the DC Power Input port on the KM9 Pro Max, then plug the adapter into a power outlet.
3. (Optional) For a wired internet connection, connect an Ethernet cable from your router to the LAN port on the KM9 Pro Max.
4. (Optional) Connect any desired USB devices (e.g., USB drive, keyboard) to the USB 2.0 ports.
5. Turn on your TV and select the correct HDMI input source using your TV remote.
6. The device will power on automatically.

3. Operating Instructions

3.1 Initial Setup Wizard

Upon first power-on, the device will guide you through an initial setup process:

1. **Language Selection:** Choose your preferred language.
2. **Network Connection:** Connect to your Wi-Fi network or confirm the wired Ethernet connection.
3. **Google Account Login:** Sign in with your Google account to access Google Play Store, Google Assistant, and personalize your Google TV experience.
4. **Google TV Features:** Follow prompts to enable Google Assistant, customize content recommendations, and install essential apps.
5. **Remote Pairing:** If your remote is not already paired, the setup wizard will guide you through the Bluetooth pairing process.

3.2 Navigation and Interface

Figure 3: Google TV Interface

Use the IR+BT Voice Remote to navigate the Google TV interface. The directional pad and select button are used for menu navigation, while dedicated buttons provide quick access to popular streaming services and Google Assistant.

3.3 Voice Control with Google Assistant

The remote control features a built-in microphone for Google Assistant. Press the Google Assistant button on your remote and speak your commands to:

• Search for movies and TV shows.
• Control playback (play, pause, skip).
• Get answers to questions.
• Control smart home devices.

3.4 Streaming Content

Figure 4: Netflix Certification

The KM9 Pro Max is Netflix Certified, ensuring smooth 4K video streaming and support for AV1 decoding. Access pre-installed apps like Netflix, YouTube, Prime Video, Disney+, and Hulu Plus directly from the home screen or through the Google Play Store.

Figure 5: 4K HDR Support

Enjoy stunning visuals with support for up to 3840x2160 at 60Hz video streaming. Dynamic HDR10+ enhances contrast, color, and clarity for a cinematic experience.

3.5 Google Cast (Chromecast built-in) and Mirror Link

Figure 6: Chromecast Built-in

Easily cast content from your phone, tablet, or laptop to your TV screen using the built-in Chromecast feature. The device also supports Mirror Link for screen mirroring.

3.6 App Installation

Access the Google Play Store to download and install thousands of additional apps, games, and streaming services.

4. Specifications

Figure 7: Powerful CPU

Figure 8: WiFi 5 Connectivity

Figure 9: Bluetooth 5.0 and Chromecast

5. Maintenance

5.1 Cleaning

• Ensure the device is powered off and unplugged before cleaning.
• Use a soft, dry cloth to wipe the exterior of the device.
• Do not use liquid cleaners or abrasive materials, as they may damage the finish.

5.2 Software Updates (OTA)

The KM9 Pro Max supports Over-The-Air (OTA) updates to ensure your device always has the latest features and security patches. You will typically receive a notification when an update is available. Follow the on-screen instructions to install updates.

5.3 Factory Reset

If you encounter persistent issues or wish to clear all personal data, you can perform a factory reset:

1. Ensure the device is powered on.
2. Locate the small 'RESET' button on the device (refer to Figure 2).
3. Using a paperclip or a similar thin, pointed object, press and hold the 'RESET' button for approximately 5-10 seconds until the device restarts.
4. Follow the on-screen instructions to complete the factory reset. This will erase all data and settings, returning the device to its original factory state.

6. Troubleshooting

If you experience problems with your MECOOL KM9 Pro Max, try the following solutions:

• **No Power:** Ensure the power adapter is securely connected to the device and a working power outlet.
• **No Signal on TV:** Verify that the HDMI cable is correctly connected to both the device and the TV, and that your TV is set to the correct HDMI input source.
• **Remote Control Not Responding:** Check the batteries in the remote control. If the remote is Bluetooth, ensure it is properly paired with the device. If it's an IR remote, ensure there are no obstructions between the remote and the device's IR receiver.
• **Network Connection Issues:** Check your router and internet connection. For Wi-Fi, ensure the password is correct. For wired connections, check the Ethernet cable.
• **App Freezing/Crashing:** Try restarting the app. If the issue persists, clear the app's cache and data in the device settings, or uninstall and reinstall the app.
• **Poor Video Quality:** Ensure your internet connection is stable and fast enough for 4K streaming. Check your TV's resolution settings and ensure they are set to 4K if supported.

For more detailed troubleshooting, refer to the comprehensive user manual (if a PDF link was provided, it would be referenced here) or contact customer support.

7. User Tips

• Optimize Your Network: For the best 4K streaming experience, use a stable 5GHz Wi-Fi connection or a wired Ethernet connection.
• Explore Google Play: Don't limit yourself to pre-installed apps. The Google Play Store offers a vast selection of entertainment, utility, and gaming applications.
• Utilize Voice Search: The Google Assistant is a powerful tool for quickly finding content, controlling playback, and getting information without typing.
• Keep Software Updated: Regularly check for and install OTA updates to ensure optimal performance, security, and access to the latest features.
• Customize Your Home Screen: Personalize your Google TV home screen by rearranging apps and content rows to quickly access your favorites.

8. Warranty and Support

8.1 Warranty Information

This product comes with a 1-year warranty from the date of purchase. During this period, if there is any problem with your product, please contact customer service with a video demonstrating the issue. Our technical staff will verify the problem.

• If the product can be repaired, the seller will cover the repair cost and shipping cost, but the buyer is responsible for the return shipping cost.
• If the product is verified to have an irreparable problem:
• Within 90 days from the date of purchase, we can resend a new product or provide a full refund.
• Within 180 days from the date of purchase, the buyer pays the shipping fee, and we can resend a new product.
• Within 360 days from the date of purchase, we will refund 50% of the buyer's purchase amount (excluding shipping costs).

Please Note:

• The warranty does not cover damages caused by unauthorized disassembly of the product without the seller's permission. In such cases, the seller reserves the right to refuse after-sales service, and the buyer shall bear the consequences.

8.2 Customer Support

For any questions or assistance, please contact our online customer service or reach out via email:

• Working Hours: 9:40 AM - 6:40 PM (Beijing Time), excluding weekends.
• Email: service@mecool.com

If you encounter a hardware problem, we can offer a refund or replacement. For software problems, we will first attempt to resolve them. If unsuccessful, a refund or device exchange will be provided.