QCY Crossky R70 Open-Ear Wireless Headphones

1. Introduction

Thank you for choosing the QCY Crossky R70 Open-Ear Wireless Headphones. These headphones are designed to provide a comfortable and immersive audio experience with advanced features like Hi-Res LDAC audio, spatial sound, and a long-lasting battery. This manual will guide you through the setup, operation, and maintenance of your new headphones.

2. Package Contents

Please check the box for the following items:

• QCY Crossky R70 Open-Ear Wireless Headphones (Left and Right earbuds)
• Charging Case
• USB-C Charging Cable
• User Manual

3. Product Overview

Familiarize yourself with the components of your QCY Crossky R70 headphones:

• Touch Panel: For controlling playback, calls, and voice assistant.
• LED Indicator: Displays status (pairing, charging, etc.).
• Microphone: For calls and voice commands.
• Sound Outlet: Where audio is emitted.
• Bass Port: Enhances bass performance.
• Charging Contactors: Connects earbuds to the charging case.
• Charging Case Button: Used for factory reset.
• Charging Case Indicator LED: Shows charging status of the case.
• Type-C Charging Port: For wired charging of the case.

4. Setup

4.1 Initial Pairing

1. Take both earbuds out of the charging case and remove the insulating film from each.
2. Return both earbuds to the charging case and close the lid. (This step activates new earbuds.)
3. Take the earbuds out again. They will power on automatically.
4. Refresh the Bluetooth device list on your phone and select "QCY Crossky R70" to connect.

*If the earbuds do not power on automatically, please charge them and try again.

4.2 Multi-Device Connection

The QCY Crossky R70 supports connecting to two devices simultaneously. This feature is off by default and can be enabled in the QCY app.

1. Power on the earbuds to initiate pairing. After connecting to Device A, turn off Bluetooth on Device A. The earbuds will enter pairing mode again.
2. Enable Bluetooth on Device B and select "QCY Crossky R70" for pairing.
3. On Device A, turn on Bluetooth and click the previously paired earbuds' name to complete the multi-device connection.

4.3 Wearing Instructions

1. Hold the earbuds above your ears.
2. Rotate the ear hooks downward along the auricle of the ear to achieve proper positioning.
3. After wearing, you can slightly adjust the earbuds to find a comfortable and secure fit.

*Incorrect wearing may affect sound quality and hearing.

5. Operation and Controls

The QCY Crossky R70 features intuitive touch controls. The following settings are pre-configured, but you can personalize touch controls through the QCY app.

• Power On: Open the charging case (automatic) / Tap and hold the touch panel for approx. 1.5 seconds.
• Power Off: Place the earbuds in the charging case and close the lid.
• Answer/End Call: Double-tap the touch panel (R/L).
• Reject Call: Tap and hold the touch panel for approx. 1.5 seconds (R/L).
• Next Track: Tap and hold the Right touch panel for approx. 1.5 seconds.
• Previous Track: Tap and hold the Left touch panel for approx. 1.5 seconds.
• Activate Voice Assistant: Triple-tap the Left earbud's touch panel.
• Play/Pause: Double-tap the touch panel.
• Activate Low Latency Mode: Triple-tap the Right earbud's touch panel.

5.1 QCY App Features

Enhance your experience by exploring more features with the QCY App:

• Focus Mode: Access built-in white noise playlists (Waves, Bonfire, Rainfall, Birdsong).
• Preset & Custom EQ: Adjust sound profiles to your preference.
• Customize Touch Control: Personalize earbud controls.
• Find My Earbuds: Locate misplaced earbuds.
• Battery Indicator: Monitor earbud and case battery levels.
• Upgrade Firmware: Keep your earbuds updated with the latest features and improvements.

6. Maintenance and Charging

6.1 Charging the Earbuds

Place the earbuds into the charging case. The red light on the earbuds will stay on during charging. Once fully charged, a white light will illuminate for 30 seconds before turning off.

6.2 Charging the Charging Case

Connect the USB-C cable to the charging port on the case and a power source. The charging case supports wireless charging.

• During Charging: The red light on the charging case stays on.
• Fully Charged: The white light on the charging case stays on.

6.3 Cleaning

To maintain optimal performance, regularly clean your earbuds and charging case. Use a soft, dry cloth. Do not use oil or other volatile liquids, as these may damage the product.

7. Troubleshooting

7.1 Factory Reset

If you experience connection issues, a factory reset can often resolve them:

1. With the earbuds in the charging case and the lid open, press and hold the charging case button for 10 seconds.
2. The earbuds' white LED will flash 5 times, indicating the reset is complete.

*After a factory reset, use the initial pairing method to reconnect the earbuds.

7.2 Common Issues and Solutions

• Only one earbud has sound:

  Place both earbuds back into the charging case, close the lid, then take them out again. Check if both now have sound. If not, perform a factory reset on both earbuds.

• Phone shows "Unable to connect":

  Delete the pairing record for "QCY Crossky R70" from your phone's Bluetooth settings, then search and pair again.

• No sound during music playback/calls:

  For Android phones, check the Bluetooth settings for "QCY Crossky R70". Click the settings icon next to it and ensure "Phone audio" and "Media audio" are enabled. If still no sound, re-pair the earbuds with your phone.

• Video/Game audio delay:

  Audio delay can be influenced by the usage environment, network conditions, and phone codec. Try activating Low Latency Mode (triple-tap the Right earbud's touch panel).

• Audio stuttering/interruption:

  Interference from strong Wi-Fi, 5G/4G signals, or high-power electrical appliances in the vicinity can cause stuttering. Try moving to a different environment or re-pairing the earbuds.

8. Specifications

9. User Tips

• App Customization: For the best experience, download the QCY app to customize touch controls, EQ settings, and access additional features like Focus Mode and "Find My Earbuds."
• Firmware Updates: Regularly check the QCY app for firmware updates to ensure optimal performance and access to new features.
• Comfortable Fit: Experiment with slight adjustments to the ear hooks after placing them to find the most comfortable and secure fit for your ear shape. This can significantly impact sound quality and comfort during extended use.
• LDAC Compatibility: Remember that LDAC high-resolution audio codec is primarily supported by Android devices. iOS devices will use standard Bluetooth codecs.

10. Safety Precautions

• Please carefully read and retain this user manual before using the product.
• If the product is not used for an extended period (more than 2 weeks), please recharge it.
• You must choose a charger produced by a legitimate manufacturer and certified by the national safety authority.
• Do not disassemble or modify the battery, insert foreign objects, expose it to high temperatures, or immerse it in water or other liquids to prevent battery leakage, overheating, ignition, or explosion. Battery replacement should only be done by the manufacturer.
• Do not drop, crush, or puncture the battery. Prevent external pressure that may lead to internal short circuits and overheating.
• Do not dismantle or modify the earbuds for any reason, as it may result in fire, electronic breakdown, or permanent damage to the product.
• Do not expose the product to extremely low or high temperatures (below 0°C or above 45°C).
• Do not use the product indicator light near the eyes of children or animals.
• Do not use the product during thunderstorms, as it may cause abnormal operation and increase the risk of electric shock.
• Do not use oil or other volatile liquids to clean the product.
• Do not use this device for long periods of time and at high volume, as there is a risk of hearing damage.

11. Warranty and Support

11.1 Warranty Information

Your QCY product purchase is covered by a one-year limited manufacturer warranty from the date of delivery. Please ensure you retain your purchase receipt. If any defects occur due to quality issues within the warranty period, kindly bring both the warranty card and the purchase receipt to the authorized dealer for complimentary replacement services.

Warranty Period: 12 months from the date of purchase.

The manufacturer's warranty is void under the following circumstances but not limited to:

• Improper or inadequate maintenance or modification.
• Accident, misuse, abuse, contamination, or other external causes.
• The use of unspecified adapters and accessories.
• Malfunctions or damages resulting from natural disasters, earthquakes, lightning, abnormal voltage, or environmental factors.
• Damages that occur as a result of one's failure to follow the instructions in the user manual.

11.2 Support

For after-sales service or support, please contact QCY customer service:

• Phone: 4008-306-708
• Website: www.qcy.com

Manufacturer: Dongguan Hele Electronics Co., Ltd.

Address: Room 101, Block 1, No.38, Daojiao Daohou Road, Daojiao Town, Dongguan City, Guangdong Province, China.

A PDF version of this user manual is available for download: User Manual (PDF)

12. Environmental Information

12.1 Hazardous Substances Table (RoHS Compliance)

This table is prepared in accordance with SJ/T 11364.

• O: Indicates that the hazardous substance contained in all homogeneous materials of this part is below the limit requirement specified in GB/T 26572.
• X: Indicates that the hazardous substance contained in at least one homogeneous material of this part exceeds the limit requirement specified in GB/T 26572.

12.2 Environmental Protection Use Period

As described in this manual, under normal use conditions, the environmental protection use period of this product is 10 years. During this period, the product will not leak any hazardous substances. This product can be recycled and must be handled according to local regulations.

12.3 FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Wireless frequency: 2.402~2.480GHz

RF power of transmission: <4dBm

FCC ID: RDR-BH24CT02AL, RDR-BH24CT02AR

Certification: CE, FCC, RoHS, BQB