Introduction
Thank you for choosing the QCY H3 PRO Adaptive ANC Wireless Headphones. This manual provides detailed instructions on how to set up, operate, and maintain your headphones, ensuring you get the best audio experience. The QCY H3 PRO features 50dB Adaptive Hybrid Noise Cancellation, LDAC Hi-Res Wireless Audio, Bluetooth 5.4, and Dual Connection capabilities, designed for superior sound and comfort.
Package Contents
Please check the box for the following items:
- QCY H3 Pro Over Ear Headphones ×1
- Type-C Charging Cable ×1
- 3.5mm AUX Cable ×1
- User Manual ×1
Product Overview
Familiarize yourself with the components of your QCY H3 PRO headphones:
- Adjustable Slider: For comfortable fit.
- Folding Bracket: For portability.
- Feedforward Mic: For noise cancellation and calls.
- Multi-function Button (MFB): For power, calls, and playback control.
- Volume Up/Down Buttons (Vol+/-): For volume and track control.
- LED Indicator: Shows status (charging, pairing, etc.).
- 3.5mm AUX Audio Port: For wired connection.
- Type-C Charging Port: For charging.
- ANC Button: For Active Noise Cancellation mode switching.
Setup
1. Initial Pairing
- Power On: Press and hold the Multi-function Button (MFB) for approximately 2 seconds. The headphones will automatically enter pairing mode.
- Bluetooth Search: On your phone, open Bluetooth settings and search for "QCY H3 Pro".
- Connect: Tap on "QCY H3 Pro" to connect.
* If the headphones have a previous connection record, they will automatically reconnect to the last connected device upon power-on. To re-enter pairing mode, power off the headphones and then press and hold the MFB for 4 seconds.
2. Multi-Point Connection (Dual Device Connection)
This feature is disabled by default and needs to be enabled via the QCY APP.
- Connect your headphones to Device A.
- Turn off Bluetooth on Device A. The headphones will automatically enter pairing mode (LED blinks red and white).
- On Device B, search for "QCY H3 Pro" and tap to connect.
- Turn on Bluetooth on Device A again and connect it to the headphones.
Your headphones are now connected to both Device A and Device B, allowing seamless switching between them.
Operating Instructions
Control your QCY H3 PRO headphones with ease using the buttons:
Multi-function Button (MFB)
- Power ON: Press and hold for approximately 2 seconds.
- Power OFF: Press and hold for approximately 4 seconds.
- Pause/Play/Answer/Hang up: Single click.
- Reject Call: Press and hold for approximately 2 seconds.
- Low-latency Mode: Double click.
- Voice Assistant: Triple click.
Volume Buttons (Vol+/-)
- Volume Up: Single click Vol+.
- Volume Down: Single click Vol-.
- Play Next Track: Press and hold Vol+ for approximately 1 second.
- Play Previous Track: Press and hold Vol- for approximately 1 second.
ANC Switch
- ANC ON/OFF/Transparency Mode: Single click the ANC button to cycle through modes.
- Activate Adaptive ANC: Double click the ANC button when in Noise Cancellation mode.
Maintenance
Charging
- Connect the headphones to a computer or a 5V 1A USB adapter using the provided Type-C charging cable.
- The LED indicator will show solid red during charging and solid white when fully charged.
- If the product is not used for an extended period (more than 2 weeks), please recharge it.
- The power delivered by the charger must be between min 2 Watts and max 5 Watts to achieve maximum charging speed.
Cleaning
- Do not use oil or other volatile liquids to clean the product.
- Wipe with a soft, dry cloth.
Troubleshooting
Factory Reset
If you experience persistent issues, you can perform a factory reset:
- With the headphones powered on, simultaneously press and hold both the Volume Up (+) and Volume Down (-) buttons for 10 seconds.
- The LED will blink red 3 times, indicating the factory reset is complete. The headphones will then enter pairing mode.
Frequently Asked Questions (FAQ)
- Q: What should I do if the headset received unable to turn on?
- A: Confirm that the over-ear headset has power left (press the power button and check if the LED light is illuminated). If the headset is powered off, please connect the headset with your included USB cable and plug it into a USB power source for charging.
- Q: How to solve the problem that the mobile phone prompts that it cannot connect?
- A: Delete the pairing record on the mobile phone, and then search for pairing and connect again.
- Q: How to solve the problem that there is no sound when listening to music or calling?
- A: On Android phones, there is a settings icon on the right side of the Bluetooth connection name. Click to enter, turn off the mobile phone audio and media audio, and then turn them on again. If there is still no sound, please re-pair the earphones with the mobile phone.
- Q: Why is there a delay in video or games?
- A: Affected by factors such as the use environment, network, and mobile phone Codec, there will be different degrees of delay when the mobile phone transmits audio data to the earphone.
- Q: How to solve the problem of stuck or intermittent sound?
- A: If there are a lot of Wi-Fi, 5G and 4G signals, high-power electrical appliances around, it may cause stuck and intermittent sound. Please change the environment or re-pairing can solve the problem.
- Q: How do I update the version of my headphones?
- A: In the QCY Application: Go to Device, then Settings, then Firmware Upgrade. If it prompts that the upgrade cannot be made, it indicates that it is already the latest version.
- Q: The headphones can't connect to the APP?
- A: You can set the language of the application to English before connecting the headphones.
Specifications
Detailed technical specifications for the QCY H3 PRO headphones:
| Feature | Specification |
|---|---|
| Type | Over-Ear |
| Color | Black/White/Purple |
| Driver Diameter | 40mm Dynamic Driver |
| Audio Codec | LDAC/SBC |
| ANC Modes | Adaptive ANC / Anti Wind Noise / Indoor / Commute / Crowd |
| Call Noise Cancellation | Tri-Mic ENC call |
| Bluetooth Version | Bluetooth 5.4 |
| Effective Bluetooth Range | 10m - 20m |
| Battery Capacity | 550mAh |
| Music Play Time | 55H (ANC OFF), 40H (ANC ON) |
| Charging Method | Cable (USB Type-C) |
| Charging Port | USB Type-C |
| Wired & Wireless Compatibility | Both |
| Weight | 231g |
| Material | ABS, Plastic, Leather, Silica Gel |
| Certification | CE, FCC, RoHS |
*Error within 3-5mm may occur as data were measured manually.
User Tips
- For the best experience and to unlock all features, download and install the QCY mobile APP client.
- Ensure your headphones are fully charged before first-time use.
- If experiencing audio issues, try changing your environment to avoid interference from Wi-Fi, 5G/4G signals, or high-power electrical appliances.
- Regularly check the QCY APP for firmware updates to ensure optimal performance.
Warranty & Support
QCY products adhere to after-sales service commitments in strict accordance with relevant consumer protection laws, offering repair, replacement, and return services as follows:
- Within 7 days of purchase: If a quality issue is confirmed by a QCY after-sales service center, you are eligible for repair, replacement, or return.
- Within 15 days of purchase: If a quality issue is confirmed by a QCY after-sales service center, you are eligible for repair or replacement.
- Within 12 months of purchase: If a quality issue is confirmed by a QCY after-sales service center, you are eligible for repair services.
Warranty Period: 12 months from the date of purchase. Please keep your purchase receipt safe.
Free Service: During the warranty period, for faults caused by product quality issues, please contact your dealer with your purchase receipt to receive after-sales service.
Exclusions from Warranty: The warranty does not cover product damage or defects not attributable to the product's inherent quality, including but not limited to:
- Faults or damage due to natural disasters, earthquakes, lightning, abnormal voltage, or environmental factors.
- Disassembly, modification, or replacement with non-original parts by unauthorized personnel.
- Damage caused by not following the user manual or improper human use, such as water immersion, corrosion, drops, crushing, or exposure to abnormal temperatures/humidity.
Contact Information
- Customer Service Phone: 4008-306-708
- Website: www.qcy.com
- Manufacturer: Dongguan Hele Electronics Co., Ltd.
- Address: No. 325 Yuehui Rd. Daojiao Town Dongguan City, Guangdong Province, China
Safety Precautions
- Please carefully read and retain this user manual before using the product.
- The earbuds need to be fully charged prior to first-time use.
- If the earbuds are left unused for over two weeks, please recharge.
- You must use a charger produced by a legitimate manufacturer and certified by the national safety authority.
- If your phone cannot detect the Bluetooth earbuds, either re-enter pairing mode or perform a factory reset on the Bluetooth earbuds. If there is a phone program error, close and reopen Bluetooth on the phone or restart the phone.
- Do not disassemble or modify the battery, insert foreign objects, expose it to high temperatures, or immerse it in water or other liquids to prevent battery leakage, overheating, ignition, or explosion. Battery replacement should only be done by the manufacturer.
- Do not drop, crush, or puncture the battery. Prevent external pressure that may lead to internal short circuits and overheating.
- Do not dismantle or modify the earbuds for any reason, as it may result in fire, electronic breakdown, or permanent damage to the product.
- Do not expose the product to extremely low or high temperatures (below 0°C or above 45°C).
- Do not use the product indicator light near the eyes of children or animals.
- Do not use the product during thunderstorms, as it may cause abnormal operation and increase the risk of electric shock.
- Do not use oil or other volatile liquids to clean the product.
- Please do not use this device for long periods of time and at high volume, as there is a risk of hearing damage.
Hazardous Substances Statement (RoHS)
This product complies with national standards for hazardous substance limits. The table below indicates the presence of hazardous substances:
| Part Name | Lead (Pb) | Mercury (Hg) | Cadmium (Cd) | Hexavalent Chromium (Cr(VI)) | Poly-brominated Biphenyls (PBB) | Poly-brominated Diphenyl Ethers (PBDE) |
|---|---|---|---|---|---|---|
| Casing | O | O | O | O | O | O |
| Circuit Board Assembly | X | O | O | O | O | O |
| Battery | O | O | O | O | O | O |
| Charging Cable | X | O | O | O | O | O |
| Accessories | O | O | O | O | O | O |
O: Indicates that the hazardous substance content in all homogeneous materials of this component is below the limit specified in GB/T 26572.
X: Indicates that the hazardous substance content in at least one homogeneous material of this component exceeds the limit specified in GB/T 26572.
Environmental Protection Use Period: Under normal use conditions, the environmental protection use period of this product is 10 years. During this period, the product will not leak any hazardous substances. This product can be recycled and must be disposed of according to local regulations.
