1. Setup
1.1 App Download
Use your mobile browser to scan the QR code and download the QCY app to experience custom touch control, EQ settings, firmware updates, and more.
Scan this QR code to download the QCY app.
1.2 Pairing
Power on the headset. It will automatically enter connectable mode. On your phone, search for "QCY H3" in the Bluetooth settings and tap to connect. The headset will automatically reconnect to the last device in its connectivity record, if any.
To make the headset connectable again, power it off and then press and hold the Multi-Function Button (MFB) for 4 seconds.
Headset pairing diagram with LED indicator for connectable mode.
1.3 Multipoint Connection
The QCY H3 supports simultaneous connection to two Bluetooth devices. This allows you to seamlessly switch between devices for work and entertainment.
To set up multipoint connection:
- Connect the headset to Device A.
- Turn off Bluetooth on Device A. The headset will automatically enter connectable mode (LED blinks red and white).
- On Device B, search for "QCY H3" and tap to connect.
- Turn on Bluetooth on Device A again and connect it to the headset.
When a call comes in while watching media on one device, you can double-tap the headset to switch and answer the call.
Multipoint connection allows simultaneous use with two devices.
2. Operating Instructions
2.1 Controls
The QCY H3 headphones feature intuitive button controls for various functions:
| Button/Function | Action | Description |
|---|---|---|
| ANC Button | Press | Switch mode among ANC ON, ANC OFF, and Transparency |
| ANC Button | Double press (in ANC ON) | Adaptive noise canceling |
| MFB | Press and hold for 2s/4s | Power on/off |
| MFB | Press | Pause/playback |
| MFB | Press | Answer/end call |
| MFB | Press and hold for 1s | Ignore call |
| MFB | Double press | Low-latency mode |
| MFB | Triple press | Voice assistant |
| VOL + | Press and hold for 1s | Skip track forward |
| VOL + | Press | Volume up |
| VOL - | Press and hold for 1s | Skip track backward |
| VOL - | Press | Volume down |
| VOL + and VOL - | Press and hold both for 10s | Factory reset |
Detailed button controls for QCY H3 headphones.
2.2 Noise Cancellation Modes
The QCY H3 features 43dB Hybrid Active Noise Cancellation with four adjustable settings for various noisy situations:
- Indoor Mode: Ideal for office, library, and cafe environments.
- Outdoor Mode: Suitable for shopping malls and stations.
- Anti-wind noise: Optimized for riding, outdoor activities, and driving.
- Commuting Mode: Best for subway stations, public buses, and planes.
Adaptive noise canceling can only be turned on in ANC ON mode, and these two functions will work together. Please refer to the QCY App to switch among noise canceling modes and adjust the level. Boosted mode is the default, and any mode change will be retained when you power on the headset again.
Four distinct noise cancellation modes for different environments.
2.3 Transparency Mode
Transparency Mode allows you to hear ambient sounds clearly while still enjoying your music. This feature is useful for being aware of your surroundings when shopping, walking, or chatting, without needing to remove your headset.
Transparency Mode allows you to hear your surroundings.
2.4 Wired Mode Usage
When using the QCY H3 with the included 3.5mm AUX cable (wired mode), the headset operates in a passive mode, supporting only audio output. Bluetooth functions such as Active Noise Cancellation (ANC), EQ settings, and the microphone are not available in wired mode.
If you need to use these related functions, please switch to wireless mode and ensure Bluetooth is connected.
3. Maintenance
3.1 Charging
To ensure optimal performance, recharge the headset if it has not been used for an extended period (more than 2 weeks). Use a charger produced by a legitimate manufacturer and certified by national safety authorities. The power delivered by the charger must be between a minimum of 2 Watts and a maximum of 5 Watts to achieve the maximum charging speed.
3.2 Cleaning
Do not use oil or other volatile liquids to clean the product. Use a soft, dry cloth for cleaning.3.3 General Care
Avoid dropping, crushing, or puncturing the battery. Prevent external pressure that may lead to internal short circuits and overheating. Do not expose the product to extremely low (below 0°C) or high (above 45°C) temperatures.
4. Troubleshooting
- Q: Why can't the headphone pair with my mobile phone?
- A: Please check if your headphone is in pairing mode or re-connection mode. Ensure the Bluetooth search function of your mobile device is turned on. If these steps don't resolve the issue, go to the Bluetooth menu on your device, delete/ignore the earphone's Bluetooth pairing name, and then try to reconnect according to the pairing instructions.
- Q: Why is the connection not stable and cuts out intermittently?
- A: Check for any metal materials or obstacles within a relatively close range or in your surroundings that might interfere with the Bluetooth connection. Bluetooth is a radio technology sensitive to objects between the headphone and other devices.
- Q: Can I replace the battery in the headphone?
- A: No, you cannot. The headphone uses a built-in, non-detachable Li-Polymer battery that cannot be replaced by the user. Battery replacement should only be done by the manufacturer.
- Q: Why do I experience a delay in video watching or game playing?
- A: Delays can occur due to factors such as environment, network conditions, and the mobile phone's codec. These factors can affect the transmission of audio data to the headphone.
- Q: Why can't my headphone turn on?
- A: Please recharge the headset and ensure it has sufficient battery power. If it is fully charged and still does not turn on, or if you are unable to charge the unit, please contact customer support for warranty coverage.
5. Specifications
| Attribute | Value |
|---|---|
| Product Name | QCY H3 |
| Certified Model | BH23H3A |
| Pairing Name | QCY H3 |
| Compatibility | iOS / Android |
| Operation Range | 10m |
| Playback Time | Approx. 60 hours (ANC OFF) / 35 hours (ANC ON) |
| Bluetooth Profiles | A2DP / AVRCP / HFP |
| Battery Capacity | 500mAh |
| Charging Time | About 2 hours |
| Charging Port | Type-C |
| Headphone Pads Material | Memory Foam |
| Driver Diameter | 40mm |
| Frequency Response Range | 20 - 20000Hz |
| Sensitivity | 99dB |
| Impedance Range | 33 to 100 Ω |
| Weight | 260g |
Key technical specifications of the QCY H3 headphones.
5.1 Dimensions
Headphone dimensions: 160.2*81.7*196.8mm (6.31*3.22*7.75 inches).
5.2 Package Contents
The QCY H3 package includes:
- Headset * 1
- Type-C cable * 1
- Audio cable * 1
- User manual * 1
All items included in the QCY H3 product package.
6. User Tips
- Firmware Update for Enhanced Sound: Upgrade the firmware via the QCY APP to potentially improve mid- and high-frequency sound quality by an additional 50%. This can result in richer bass and clearer frequencies.
- Gaming Mode Optimization (Android): For Android users, selecting SBC in developer options is recommended before using Gaming Mode to ensure optimal low-latency performance.
- Comfort for Glasses Wearers: The synthetic protein leather ear pads with slow spring memory foam are designed for exceptional wearability, reducing pressure on your ears, making them comfortable even for those who wear glasses.
7. Warranty & Support
7.1 Warranty Period
QCY products come with a 12-month warranty period from the date of delivery.
7.2 How to Solve My Problem
- Online purchase: When applying for after-sales service, please contact the customer service of the purchase channel/platform first. QCY's service support will provide technical assistance and solutions.
- Offline purchase: Please contact the store/distributor or agent directly for assistance with after-sale questions.
7.3 Valid Proof of Purchase for Warranty Claim
- Products purchased online: Provide the order number or information clearly showing the sales channel, product details, price, and sales date.
- Products purchased from non-official channels: Provide sales store information, order number, or product information evidence confirmed by the QCY service team.
7.4 Not Covered under Warranty
The manufacturer's warranty is void under the following circumstances (but not limited to):
- Lost, stolen, or free products.
- Items that have expired their warranty period.
- Products without sufficient proof of purchase.
- Improper or inadequate maintenance or modification.
- Accident, misuse, abuse, contamination, or other external causes.
- The use of unspecified adapters and accessories.
- Malfunctions or damages resulting from natural disasters, earthquakes, lightning, abnormal voltage, or environmental factors.
- Damages that occur as a result of one's failure to follow the instructions.
7.5 Contact Details
For FAQs and more information, please email support@qcymall.com or visit https://www.qcy.com/.
A detailed user manual in PDF format is available for download at https://manuals.plus/m/92820e653eab86c0b80cb1c89d39bea0d39c3ba340945321e168329d336f5434.
8. Safety Instructions
- Please carefully read and retain this user manual before using the product.
- If the product is not used for an extended period (more than 2 weeks), please recharge it.
- You must choose a charger produced by a legitimate manufacturer and certified by the national safety authority.
- If your phone cannot detect the product, either re-enter pairing mode or perform a factory reset on the product. If there is a phone program error, close and reopen Bluetooth on the phone or restart the phone.
- Do not disassemble or modify the battery, insert foreign objects, expose it to high temperatures, or immerse it in water or other liquids to prevent battery leakage, overheating, ignition, or explosion. Battery replacement should only be done by the manufacturer.
- Do not drop, crush, or puncture the battery. Prevent external pressure that may lead to internal short circuits and overheating.
- Do not dismantle or modify the product for any reason, as it may result in fire, electronic breakdown, or permanent damage to the product.
- Do not expose the product to extremely low or high temperatures (below 0°C or above 45°C).
- Do not point the product indicator light near the eyes of children or animals.
- Do not use the product during thunderstorms, as it may cause abnormal operation and increase the risk of electric shock.
- Do not use oil or other volatile liquids to clean the product.
- Please do not use this device for long periods of time and at high volume, as there is a risk of hearing damage.
WARNING!
Prolonged exposure to loud noise can cause temporary or permanent hearing damage or hearing loss. As a consequence, avoid listening for long periods at high volume and keep the volume at an appropriate setting.
9. Regulatory Information
9.1 FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
9.2 IC Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.
Cet appareil contient des émetteurs / récepteurs exemptés de licence conformes aux RSS (RSS)d'Innovation, Sciences et Développement économique Canada. Le fonctionnement est soumis aux deux conditions suivantes : (1) Cet appareil ne doit pas causer d'interférences. (2) Cet appareil doit accepter toutes les interférences, y compris celles susceptibles de provoquer un fonctionnement indésirable de l'appareil.
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados.
9.3 General Notice
This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.
Wireless Frequency: 2.402~2.480GHz
RF Power of Transmission: <4dBm
Manufacturer: Dongguan Hele Electronics Co., Ltd
Address: Room 101, Block 1, No.38, Daojiao Daohou Road, Daojiao Town, Dongguan City, Guangdong Province, China
E-mail: support@qcymall.com
Website: www.qcy.com
