1. Introduction
The Autel MaxiCOM Ultra Lite S is a high-end diagnostic tablet designed to maximize technician intelligence and streamline automotive repair processes. This device features a 12.9-inch touchscreen tablet running on Android 7.0, powered by an Octa-core processor, and equipped with 256GB of built-in memory. It offers advanced diagnostic guidance, comprehensive testing capabilities, and supports a new split-screen multi-application navigation system.
This manual provides detailed instructions for the safe and efficient operation, maintenance, and troubleshooting of your MaxiCOM Ultra Lite S diagnostic scanner.
Key Features:
- Intelligent Diagnostics: Offers unique Repair Assist, DTC analysis, Technical Service Bulletins (TSBs), Repair Tips, and relevant repair cases.
- Topology Mapping: Provides a color-coded topology display of all vehicle systems' relationships and their status on one page for easy fault analysis.
- Advanced ECU Coding & Programming: Capable of programming, rewriting, coding, and matching new ECUs after module replacement, and customizing car parameters.
- 40+ Service Functions: Comprehensive service functions covering a wide range of vehicle maintenance tasks.
- Bi-Directional Control: Allows technicians to send commands to vehicle ECUs for active testing of components.
- OE-Level All System Diagnostics: Scans and diagnoses all available systems and subsystems.
- Wide Vehicle Coverage: Supports over 80 US Domestic, Asian, and European vehicle makes and models, including supercars, with updates to the newest models.
- Powerful Hardware: Equipped with a Samsung Exynos8895V octa-core processor, 4GB RAM, 256GB memory, 12.9-inch TFT-LCD touchscreen (2732 x 2048 resolution), 5MP front and 16MP rear cameras, and an 18000mAh battery.
- MaxiFlash VCI: Supports OE-diagnostic protocols (D-PDU/J2534/RP1210) and advanced CAN FD/DoIP protocols.
2. Safety Information
For your own safety and the safety of others, and to prevent damage to the device and vehicles upon which it is used, it is important that the safety instructions presented throughout this manual be read and understood by all persons operating or coming into contact with the device.
2.1 Safety Messages
Safety messages are provided to help prevent personal injury and equipment damage. All safety messages are introduced by a signal word indicating the hazard level.
DANGER:
- Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury to the operator or to bystanders.
- When an engine is operating, keep the service area WELL VENTILATED or attach a building exhaust removal system to the engine exhaust system. Engines produce carbon monoxide, an odorless, poisonous gas that causes slower reaction time and can lead to serious personal injury or loss of life.
- It is not advised to use headphones at a high volume. Listening at high volumes for long periods of time may result in loss of hearing.
WARNING:
- Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury to the operator or to bystanders.
2.2 Safety Instructions
- Always perform automotive testing in a safe environment.
- Wear safety eye protection that meets ANSI standards.
- Keep clothing, hair, hands, tools, test equipment, etc., away from all moving or hot engine parts.
- Operate the vehicle in a well-ventilated work area.
- Put the transmission in PARK (for automatic transmission) or NEUTRAL (for manual transmission) and make sure the parking brake is engaged.
- Put blocks in front of the drive wheels and never leave the vehicle unattended while testing.
- Be extra cautious when working around the ignition coil, distributor cap, ignition wires, and spark plugs. These components create hazardous voltages when the engine is running.
- Keep a fire extinguisher suitable for gasoline, chemical, and electrical fires nearby.
- Do not connect or disconnect any test equipment while the ignition is on or the engine is running.
- Keep the test equipment dry, clean, and free from oil, water, and grease. Use a mild detergent on a clean cloth to clean the outside of the equipment as necessary.
- Do not drive the vehicle and operate the test equipment at the same time. Any distraction may cause an accident.
- Refer to the service manual for the vehicle being serviced and adhere to all diagnostics procedures and precautions. Failure to do so may result in personal injury or damage to the test equipment.
- To avoid damaging the test equipment or generating false data, make sure the vehicle battery is fully charged and the connection to the vehicle DLC is clean and secure.
- Do not place the test equipment on the distributor of the vehicle. Strong electro-magnetic interference can damage the equipment.
3. Setup
3.1 Unboxing and Package Contents
Upon receiving your MaxiCOM Ultra Lite S, carefully unbox all components and verify against the packing list. The main unit, MaxiFlash VCI, and various cables and adapters are included in a durable carrying case.
Video: Unboxing the Autel MaxiCOM Ultra Lite S and its components.
Image: Detailed packing list of the MaxiCOM Ultra Lite S kit.
The package typically includes:
- MaxiCOM Ultra Lite S Main Unit
- MaxiFlash VCI
- Docking Station
- Main Cable V2.0
- USB 2.0 Cable V2
- AC/DC Adapter (12V)
- Auxiliary Power Outlet Adapter
- 2x Spare Fuse 6x30mm
- Clamp Cable
- USB to Ethernet Adapter
- Quick Reference Guide
- Packing List
- Soft Cloth
- Carrying Case (650 x 185 x 430 mm)
3.2 MaxiCOM Tablet Components
Image: The MaxiCOM Ultra Lite S tablet and MaxiFlash VCI unit.
Front View:
- 12.9" TFT-LCD Capacitive Touchscreen: Main display and input interface.
- Ambient Light Sensor: Detects ambient light brightness for automatic screen adjustment.
- Power LED: Indicates power status and battery level (Green: ≥90% or charging ≥90%; Yellow: charging <90%; Red: <15%).
- Front Camera: For vehicle information identification (e.g., VIN scanning) and photography.
- Built-in Microphone: For audio and video recording.
Back View:
- Docking Station Port: Connects to the docking station.
- Collapsible Stand: Extends from the back for hands-free viewing.
- Speaker: Audio output.
- Rear Camera: 16 Megapixel, Autofocus with Flashlight.
- Camera Flash: Provides illumination for the rear camera.
Top View:
- USB Type-C Port: Supports charging.
- USB 2.0 Ports (x2): For connecting USB devices.
- Micro SD Card Slot: Supports up to 256GB for expanded storage.
- HDMI Port: High-Definition Multimedia Interface.
- Head Phone Jack: 3.5 mm stereo/standard headset jack.
- DC Power Supply Input Port: For external power supply.
- Power/Lock Button: Long press to turn the tablet on/off, or tap to lock the screen.
3.3 MaxiFlash VCI Components
Image: MaxiFlash VCI with its various ports and indicators.
- DC Power Supply Input Port: For external power.
- Vehicle Data Connector: Connects to the vehicle's DLC.
- Ethernet Port: For wired network connection.
- Vehicle LED: Flashes green when communicating with the vehicle.
- Connection LED: Indicates connection status (Solid Green: connected via USB; Solid Cyan: connected via Wi-Fi; Solid Blue: connected via Bluetooth).
- Power LED: Indicates power status (Solid Green: powered on; Flashes Red: VCI upgrading; Solid Red: system failure; Yellow: self-testing).
- USB Port: For USB connection to the tablet.
3.4 Power Sources
The MaxiCOM Ultra Lite S tablet and MaxiFlash VCI can be powered from various sources:
Tablet Power Sources:
- Internal Battery Pack: 18000mAh 3.8V lithium-polymer battery, providing up to 8 hours of continuous operation when fully charged.
- AC/DC Power Supply: Connects to an electrical outlet via the AC/DC adapter or docking station.
- Vehicle Utility Power Port: Via a direct cable connection to the test vehicle's utility power port.
- Type-C Power Supply: Using the supplied USB Type-C cable.
VCI Power Sources:
- Vehicle Power: Receives power via the vehicle data connection port when connected to an OBDII/EOBD compliant Data Link Connector (DLC).
- AC/DC Power Supply: Can be powered from a wall socket using the AC/DC power adapter.
IMPORTANT:
Do not charge the battery when the temperature is below 0 °C (32 °F) or above 45 °C (113 °F).
3.5 Connecting the VCI to the Vehicle
The VCI (Vehicle Communication Interface) must be connected to the vehicle's Data Link Connector (DLC) to establish communication. The connection method varies based on the vehicle type.
OBDII Vehicle Connection:
For OBDII/EOBD compliant vehicles, only the main cable is required.
- Connect the main cable's female adapter to the Vehicle Data Connector on the VCI, and tighten the captive screws.
- Connect the cable's 16-pin male adapter to the vehicle's DLC (generally located under the vehicle dashboard).
Image: Autel Main Cable V2.0.
Non-OBDII Vehicle Connection:
For non-OBDII vehicles, both the main cable and a specific OBDI adapter are required. Power can be supplied via the vehicle's auxiliary power outlet or directly from the vehicle battery using the clamp cable.
- Connect the main cable's female adapter to the VCI.
- Locate the required OBDI adapter and connect its 16-pin jack to the main cable's male adapter.
- Connect the attached OBDI adapter to the vehicle's DLC.
- If power is needed from the auxiliary power outlet, plug the DC power connector of the auxiliary power outlet adapter into the DC power supply input port on the device, then connect the male connector to the vehicle's auxiliary power outlet.
- If power is needed from the vehicle battery, connect the tubular plug of the clamp cable to the male connector of the auxiliary power outlet adapter, then connect the red clamp to the positive (+) terminal and the black clamp to the negative (-) terminal of the battery.
Image: Optional OBDI-Type Adapters.
NOTE:
The vehicle's DLC is not always located under the dashboard. Refer to the user manual of the test vehicle for additional connection information. Some vehicles may have more than one adapter or may have test leads instead of an adapter. Make the proper connection to the vehicle DLC as required.
3.6 Connecting the VCI to the Tablet
The MaxiFlash VCI supports three communication methods with the tablet: Bluetooth, Wi-Fi, and USB.
Bluetooth Connection:
In open areas, the working range for Bluetooth communication is up to 328 feet (100 m).
- Power up the tablet.
- Select the VCI Manager application from the MaxiCOM Job Menu.
- Select VCI BT from the connection mode list. Tap the Bluetooth toggle to turn it ON.
- The device automatically scans for available VCIs. Select the correct VCI for pairing (usually suffixed with "Maxi" and its serial number).
- When pairing is successful, the connection status reads "Connected." The VCI icon on the tablet navigation bar will show a green circle BT icon.
Wi-Fi Connection:
The VCI supports 5 GHz Wi-Fi connection, with a working range of up to 164 feet (50 m).
- Power up the tablet.
- Select the VCI Manager application from the MaxiCOM Job Menu.
- Select Wi-Fi from the connection mode list. Tap the Wi-Fi toggle to turn it ON.
- The tablet automatically scans for available VCIs. Select the required device for connection.
- When pairing is successful, the connection status reads "Connected." The VCI icon on the tablet navigation bar will show a green circle Wi-Fi icon.
USB Cable Connection:
The USB cable connection provides the most stable communication and is recommended for ECU programming or coding.
- Connect the USB cable from the tablet to the VCI.
- The VCI navigation button at the bottom bar of the screen will show a green circle USB icon, and the connection LED on the VCI will light solid green.
NOTE:
If no VCI is found, reposition the VCI and remove any objects causing signal interference. Tap the Refresh button to rescan. The USB connection method will take priority over other communication methods.
4. Operating Instructions
4.1 Power Up and Power Down
Power Up:
Long press the Power/Lock button on the top right side of the tablet to switch on the unit. The system boots up and shows the lock screen. Slide the screen up to enter the MaxiCOM Job Menu.
Power Down:
All vehicle communications should be terminated before shutting down the tablet. Fully exit the Diagnostics application before shutting off the tablet to prevent ECU problems.
- Press and hold the Power/Lock button.
- Tap Power Off.
- Tap OK.
Reboot System:
In case of a system crash, long press the Power/Lock button and tap Restart to restart the system.
4.2 Navigation and Application Buttons
The tablet's operations are controlled via the touchscreen. The MaxiCOM Job Menu provides access to various applications.
Application Buttons:
- Diagnostics: Accesses diagnostic functions.
- Service: Accesses special functions menu.
- Data Manager: Manages saved repair shop, customer, and vehicle data.
- Settings: Accesses system settings.
- Update: Accesses system software update menu.
- VCI Manager: Accesses VCI connection menu.
- Battery Test: Assesses the Battery Test menu.
- Support: Synchronizes with Autel's online service database.
- Remote Desktop: Configures unit for remote support via TeamViewer.
- Quick Link: Provides bookmarks to Autel's official website and other automotive service sites.
- MaxiViewer: Searches for supported functions and vehicle information.
- MaxiVideo: Configures unit as a video scope device (requires optional camera).
- User Feedback: Submits feedback related to the product.
- Autel User Center: Registers account, views profile, and links device.
Page Control and Navigation Menu:
- Page Control: Indicates current screen location; swipe to view previous/next.
- Back: Returns to the previous screen.
- Home: Returns to the MaxiCOM Job Menu.
- Android Home: Returns to the Android system Home screen.
- Recent Apps: Displays running applications.
- Split Screen: Displays a split screen.
- Browser: Launches Google Chrome.
4.3 Vehicle Identification
The MaxiCOM diagnostics system supports five methods to identify a vehicle:
- Auto VIN Scan: Automatically identifies the vehicle and scans systems for fault codes.
- Manual Input: Manually enter VIN or license number.
- Scan VIN/License: Uses the built-in camera to scan VIN sticker or license plate.
- Automatic Selection: Selects vehicle after manufacturer selection.
- Manual Selection: Manually select vehicle information (brand, model, capacity, engine type, model year).
Image: Vehicle brand selection screen on the MaxiCOM tablet.
4.4 Diagnostics Functions
The Diagnostics application accesses electronic control modules for various vehicle systems (engine, transmission, ABS, SRS, etc.).
Diagnostics Screen Layout:
The screen includes a Diagnostics Toolbar, Current Directory Path, Status Information Bar, Navigation Bar, Main Section, and Function Buttons.
Auto Scan:
Performs a comprehensive scan of all vehicle ECU systems to locate faults and retrieve DTCs. Systems with no faults appear in green; those with faults appear in orange.
Image: Intelligent Diagnostics overview of vehicle systems.
Topology Tab Page:
Displays a system distribution diagram of vehicle control modules. Faults are highlighted in orange.
Image: Topology Map Module displaying system distribution.
Image: Detailed Topology Module Mapping diagram.
Control Unit:
Allows manual selection of control systems for testing. Functions include:
- ECU Information: Displays detailed ECU information.
- Trouble Codes: Reads and erases Diagnostic Trouble Codes (DTCs).
- Live Data: Retrieves and displays real-time data and parameters from the vehicle's ECU.
- Active Test: Provides specific subsystem and component tests.
- Special Functions: Performs component adaptations or variant coding.
Trouble Codes (DTCs):
Retrieves and displays DTCs from the vehicle control system. Freeze frame data may also be available. The Erase Codes function clears all emission-related diagnostic data.
Live Data:
Displays real-time PID data from the ECU. Data can be viewed in various modes, including text, analog gauge, and waveform graphs. Gesture scrolling allows easy navigation through data lists.
Active Test (Bi-Directional Control):
Sends commands to the ECU to activate actuators, allowing integrity testing of systems or parts. This includes testing components like fuel pumps, wipers, headlights, windows, doors, and sunroofs.
Image: Bi-Directional Control / Active Test capabilities.
Special Service Functions:
Performs various component adaptations and maintenance tasks. Examples include:
- Oil Reset
- Electric Parking Brake (EPB) Service
- Steering Angle Sensor (SAS) Service
- Diesel Particulate Filter (DPF) Service
- Brake Bleed
- Tire Pressure Monitoring System (TPMS) Service
- Battery Management System (BMS) Service
- Seat Calibration
- Airbag Reset
- A/F Reset
- Gearbox Reset
- Suspension Reset
Image: Overview of 40+ service functions.
ECU Programming & Coding:
The MaxiCOM Ultra Lite S supports J2534 ECU programming for Benz/BMW and ECU coding for various brands. This function allows reprogramming adaptive data, replacing existing software/firmware, and customizing car parameters.
NOTE:
ECU Programming is primarily for BMW/Mercedes Benz vehicles. Ensure a stable internet connection and fully charged battery when performing programming.
Image: ECU Programming and Online Coding interface.
Image: Enhanced ECU Programming & Coding process.
Generic OBDII Operations:
Offers quick access to check DTCs, monitor status, and perform emissions-related services for OBDII/EOBD compliant vehicles.
4.5 Battery Test (MaxiBAS BT506)
The MaxiBAS BT506 is a battery and electrical system analysis tool that uses Adaptive Conductance for accurate battery health assessment. It can perform in-vehicle and out-vehicle tests.
Image: MaxiBAS BT506 Battery Tester.
Test Preparation:
Before testing, inspect the battery for physical defects, corrosion, and loose connections. Clean terminals if necessary.
Connecting the Battery Tester:
- Power on both the MaxiCOM tablet and BT506.
- Enable Bluetooth on the tablet via VCI Manager > BAS BT. The tablet will scan for the BT506.
- Select the desired BT506 device (suffixed with "Maxi" and its serial number) for pairing.
- Connect the red clamp to the positive (+) terminal and the black clamp to the negative (-) terminal of the battery.
In-vehicle Test:
Includes Battery Test, Starter Test, and Generator Test. Ensure desired vehicle software is downloaded via the Update screen.
Out-vehicle Test:
Tests batteries not connected to a vehicle. Select Battery Test > Out-vehicle Test, connect clamps, select battery type/rating, and start testing.
5. Maintenance
To ensure optimal performance and longevity of your MaxiCOM Ultra Lite S and VCI unit, follow these maintenance guidelines:
- Cleaning: Use a soft cloth dampened with alcohol or mild glass cleaner to clean the tablet touchscreen daily. Do not use abrasive cleansers, detergent, or automotive chemicals.
- Storage: Keep devices in dry conditions and within specified operating temperatures. Avoid humid, dusty, or dirty areas.
- Physical Handling: Do not drop or cause severe impact. Do not attempt to disassemble the tablet or VCI.
- Battery Care: Use only authorized battery chargers and accessories. Ensure the battery charger does not contact conductive objects. Unplug the charger once the tablet is fully charged to prevent overcharging. Keep the battery in temperate environments.
- Inspections: Check housing, wiring, and connectors for dirt and damage before and after each use.
- Signal Interference: Do not use the tablet beside microwave ovens, cordless phones, and certain medical or scientific instruments to prevent signal interference.
6. Troubleshooting
6.1 No Communication Message
If the tablet cannot connect to the VCI, check the following:
- Ensure the VCI is powered on.
- For wireless connections, ensure the network is configured correctly and the proper device is connected.
- If communication is lost during diagnosis, ensure no objects are causing signal interference.
- Ensure the VCI is properly positioned with its front-side up.
- Move the tablet closer to the VCI.
- For wired connections, ensure the cable is securely attached.
- Ensure the VCI communication mode LED is lit for the selected communication type (Bluetooth, Wi-Fi, or USB).
If the VCI cannot establish a communication link with the vehicle, possible causes include:
- Loose connection to the vehicle DLC.
- Blown vehicle fuse.
- Vehicle or data cable wiring fault.
- Circuit fault in data cable or adapter.
- Incorrect vehicle identification entered.
6.2 Tablet Not Working Properly
- Ensure the tablet is registered online.
- Make sure system software and diagnostics application are updated.
- Ensure the tablet is connected to the Internet.
- Check all cables, connections, and indicators for signal reception.
6.3 Battery Issues
- Shorter Battery Life: May occur in areas with low signal strength. Turn off the device when not in use.
- Unable to Turn On: Ensure the tablet is connected to a power source or the battery is charged.
- Unable to Charge: Check the charger and ensure the device is charging in a temperate area. Verify the charger is properly connected.
DANGER (Battery Usage):
- The built-in lithium-ion polymer battery is factory-replaceable only; incorrect replacement or tampering may cause an explosion.
- Do not use a damaged battery charger.
- Do not disassemble, open, crush, bend, deform, puncture, or shred the battery.
- Do not modify, remanufacture, or insert foreign objects into the battery, or expose it to fire, explosion, or other hazards.
- Only use specified charger and USB cables. Non-Autel-authorized accessories may lead to device malfunction or failure.
7. Specifications
7.1 MaxiCOM Ultra Lite S Tablet Specifications
| Item | Description |
|---|---|
| Operating System | Android 7.0 |
| Processor | Samsung Exynos8895V octa-core (2.3GHz Quad-core Mongoose + 1.7GHz Quad-core A53) |
| Memory | 4GB RAM & 256GB On-board Memory |
| Display | 12.9 inch TFT-LCD with 2732 x 2048 resolution & capacitive touch screen |
| Connectivity | Wi-Fi x2 (802.11 a/b/g/n/ac 2x2 MIMO), BT v.2.1 + EDR, GPS, USB 2.0 (Two Type A, one mini device), HDMI 2.0, SD Card (up to 256GB) |
| Camera | Rear: 16 Megapixel, Autofocus with Flashlight; Front: 5 Megapixel |
| Sensors | Gravity Accelerometer, Ambient Light Sensor (ALS) |
| Audio Input/Output | Microphone, Dual Speakers, 3-Band 3.5 mm stereo/standard headset jack |
| Power and Battery | 18000mAh 3.8 V lithium-polymer battery; Charging via 12 V AC/DC power supply (0°C to 45°C) |
| Input Voltage | 12V/3A Adapter |
| Operating Temp. | 0 to 50°C (32 to 122°F) |
| Storage Temp. | -20 to 60°C (-4 to 140°F) |
| Dimensions (WxHxD) | 366.5 mm (14.43") x 280.9 mm (11.06") x 34 mm (1.34") |
| Weight | 2.18kg (4.81 lb.) |
| External Testing Certification | CE |
| Origin | Mainland China |
| Material | Plastic |
| Item Type | Other |
| Software Version | Newest |
| Hardware Version | Newest |
| Free Software Update | 2 year |
Image: MaxiCOM Ultra Lite S Top Hardware Overview.
7.2 MaxiFlash VCI Specifications
| Item | Description |
|---|---|
| Communications | Bluetooth V2.1 + EDR, USB 2.0, Wi-Fi 5G, Ethernet |
| Wireless Frequency | 5 GHz |
| Input Voltage Range | 12 V DC to 24 V DC |
| Supply Current | 170 mA @12 V DC, 100 mA @ 24 V DC |
| Operating Temp. | 0 to 50 °C (32 to 122 °F) |
| Storage Temp. | -20 to 60 °C (-4 to 140 °F) |
| Dimensions (LxWxH) | 149 mm (5.87") x 86 mm (3.38") x 35 mm (1.28") (clamp cable not included) |
| Weight | 0.29 kg (0.64 lb.) |
| Protocols | DoIP, PLC J2497, ISO-15765, SAE-J1939, ISO-14229 UDS, SAE-J2411 Single Wire Can (GMLAN), ISO-11898-2, ISO-11898-3, SAE-J2819 (TP20), TP16, ISO-9141, ISO-14230, SAE-J2610 (Chrysler SCI), UART Echo Byte, SAE-J2809 (Honda Diag-H), SAE-J2740 (GM ALDL), SAE-J1567 (CCD BUS), Ford UBP, Nissan DDL UART with Clock, BMW DS2, BMW DS1, SAE J2819 (VAG KW81), KW82, SAE J1708, SAE-J1850 PWM (Ford SCP), SAE-J1850 VPW (GM Class2), ISO 13400, CAN FD |
7.3 MaxiBAS BT506 Tester Specifications
| Item | Description |
|---|---|
| Connectivity | USB 2.0, type C, Bluetooth 4.2 |
| Input Voltage | 5 V DC |
| Working Current | < 150 mA at 12 V DC |
| Internal Battery | 3.7 V/800 mAh lithium-ion polymer battery |
| CCA Range | 100 to 2000 A |
| Voltage Range | 1.5 to 16 V |
| Working Temperature | -10 to 50 °C (14 to 122 °F) |
| Storage Temperature | -20 to 60 °C (-4 to 140 °F) |
| Dimension (LxWxH) | 107 mm (4.21") x 75 mm (2.95") x 26 mm (1.02") (clamp cable not included) |
| Weight | 320 g (0.7 lb.) |
8. User Tips
To get the most out of your Autel MaxiCOM Ultra Lite S, consider these helpful tips:
- Keep Software Updated: Regularly check for and install software updates to ensure the widest vehicle coverage and latest diagnostic functions. This is crucial for accessing new features and fixing potential bugs.
- Ensure Stable Connections: For critical operations like ECU programming, always use a wired USB connection between the tablet and VCI for maximum stability. For wireless diagnostics, ensure the VCI is within range and free from interference.
- Battery Management: Always ensure the tablet's battery is fully charged before starting any diagnostic or programming session, especially for ECU programming, to prevent interruptions that could damage vehicle modules.
- Utilize Data Logging: If you encounter an issue or error that you cannot resolve, use the Data Logging function to record communication data and ECU information. This data can be sent to Autel technical support for assistance.
- Explore Repair Assist & TSBs: Leverage the Intelligent Diagnostics features like Repair Assist, DTC Analysis, and Technical Service Bulletins (TSBs) to quickly identify and resolve complex vehicle issues. These resources provide valuable insights and recommended repair procedures.
9. Warranty and Support
9.1 12-Month Limited Warranty
Autel Intelligent Technology Corp., Ltd. (the Company) warrants to the original retail purchaser that this MaxiCOM Diagnostics Device, or any part thereof, will be free from defects in material or workmanship for a period of twelve (12) months from the date of purchase. Defective parts will be repaired or replaced (with new or rebuilt parts) at the Company's option, without charge for parts or labor directly related to the defect(s), upon presentation of proof of purchase.
NOTE:
If the warranty period is inconsistent with local laws and regulations, please comply with the relevant local laws and regulations. The Company is not liable for incidental or consequential damages. This warranty does not cover abnormal use, accidents, mishandling, unauthorized alterations, improper installation, or damage from external causes.
IMPORTANT:
All contents of your product may be deleted during the repair process. You should create a backup copy of any contents before delivering the product for warranty service.
9.2 Technical Support
For any questions or problems regarding product operations, please contact Autel technical support:
Autel China Headquarters:
- Phone: +86 (0755) 8614-7779 (Monday-Friday, 9AM-6PM Beijing Time)
- Email: support@autel.com
- Web: www.autel.com
Autel North America:
- Phone: 1-855-288-3587 (Monday-Friday, 9AM-6PM Eastern Time)
- Email: ussupport@autel.com
- Web: www.autel.com/us
For technical assistance in other markets, please refer to the "Technical Support" section in the manual or visit your regional Autel website.
A user manual in PDF format is available for download from the official Autel website: User Manual (PDF).
9.3 Product Registration
To download the latest software updates and enhance the functionality of your MaxiCOM application, you need to register your tool via the Autel User Center. Software updates are available for free for the first two years from the date of purchase.
Registration via Tablet:
- Tap Autel User Center from the MaxiCOM Job Menu.
- Log in with your Autel ID or register a new account.
- Select Device Management and tap Link Device to register your tool.
Registration via Autel Website:
- Visit pro.autel.com.
- Log in or register a new Autel ID.
- Enter the required personal information and verify your email.
- Enter your tool's serial number and password (found in Settings > About on the tablet) on the Product Registration screen.
9.4 Software Update
The Update application allows you to download and install the latest released software, which improves capabilities, adds new tests, expands vehicle coverage, and enhances applications.
NOTE:
Make sure the tablet is registered before activating the Update application.
To Update the Software:
- Power up the tablet and ensure a steady Internet connection.
- Tap the Update application button from the MaxiCOM Job Menu.
- Tap Get to update specific items or Update All for all available items.
- The software will be installed automatically upon completion.
VCI Update:
The VCI firmware can also be updated via the VCI Manager > VCI Update menu. Ensure the tablet network is stable and the VCI is connected to the tablet via USB or Bluetooth.
BAS Update:
The MaxiBAS BT506 tester's firmware can be updated via the VCI Manager > BAS Update menu. Ensure the tablet network is stable and the BT506 is connected to the tablet via Bluetooth or USB cable.





