QCY H2 / H2 Pro Wireless Headphones User Manual

1. Product Overview

Thank you for choosing QCY H2 / H2 Pro Wireless Headphones. This manual provides detailed instructions for setup, operation, maintenance, and troubleshooting to ensure you get the best experience from your device.

Key Features

• Lightweight Design: Ergonomic and comfortable for all-day use.
• BASS Mode: Enhances low-end frequencies for deep and punchy bass.
• 40mm Dynamic Driver: Offers wide sound stage and rich, delicate sound.
• Extended Battery Life: Up to 60 hours (H2) / 70 hours (H2 Pro) of playback.
• Bluetooth 5.3: Stable and high-speed transmission up to 10 meters.
• Low Latency Mode: 0.078s latency for seamless gaming.
• Dual Device Connection: Connects to two devices simultaneously.
• Comfortable Wear: Soft ear pads, stretchable headband, and collapsible design.
• ENC Crystal Clear Calls: Environmental Noise Cancellation for clear calls in noisy environments.
• QCY App Customization: Personalize settings like EQ, sound effects, and game mode.

Package Contents

Please check the box for the following items:

• QCY H2 / H2 Pro Wireless Headphones
• Type-C Charging Cable
• User Manual

Figure 1: Package Contents

Headphone Components

Figure 2: Headphone Controls and Ports

• MFB (Multi-Function Button): For power, playback, and calls.
• VOL+ / VOL- Buttons: For volume control and track skipping.
• BASS Button: To activate/deactivate Bass Mode.
• LED Indicator: Shows status (pairing, charging, low battery).
• Type-C Charging Port: For charging the headphones.
• 3.5mm AUX Audio Port: For wired connection.
• Microphone: For calls and voice assistant.
• Adjustable Slider & Folding Bracket: For comfortable fit and portability.

2. Setup Instructions

2.1 Charging the Headphones

Before first use, fully charge your headphones. Use the provided Type-C cable to connect the headphones to a computer or a 5V 1A USB adapter.

• Charging Time: Approximately 2 hours.
• LED Indicator:
  • Charging: LED glows solid red.
  • Fully Charged: LED glows solid white (or turns off for H2).
  • Low Battery: LED blinks red every 10 seconds.

Figure 3: How to Charge

2.2 First-Time Connection (Pairing)

1. Power On: Press and hold the MFB for 3 seconds (H2) / 2 seconds (H2 Pro) until the LED indicator blinks red and white (or blue and red for H2). The headset will automatically enter pairing mode.
2. Enable Bluetooth: On your smartphone or other device, enable Bluetooth.
3. Search and Connect: In the Bluetooth device list, search for "QCY H2" or "QCY H2 Pro" and tap to connect.
4. Confirmation: Once connected, the LED indicator will blink white every 10 seconds (or blue for H2).

Figure 4: First Connection Steps

Note: If there is a previous connection record, the headset will automatically reconnect to the last paired device upon powering on. To force pairing mode again, power off the headset, then press and hold the MFB for 4 seconds (H2 Pro) / 5 seconds (H2).

2.3 Multi-Point Connection (Max. 2 Devices)

Your QCY H2 / H2 Pro headphones can be connected to two devices simultaneously.

1. Connect the headset to your first device (Device A) as described in "First-Time Connection".
2. Turn off the Bluetooth function on Device A. The headset will automatically re-enter pairing mode (LED blinks red and blue).
3. On your second device (Device B), enable Bluetooth, search for "QCY H2" or "QCY H2 Pro", and tap to connect.
4. Once Device B is connected, turn on the Bluetooth function on Device A. The headset will automatically connect to Device A as well.

You can now switch between the two connected devices by playing audio or answering calls on either device.

Figure 5: Multi-Point Connection

2.4 QCY App Installation

For a more convenient and customized experience, download and install the QCY App on your smartphone. The app allows for features like EQ adjustment, sound effects, finding your headphones, and game mode.

• Requirements: Android 6.0 or above / iOS 12 or above.
• Note: Pairing pop-up feature requires Android system. Open QCY App and turn on Bluetooth on your device before using this function.

Figure 6: QCY App Customization

3. Operating Instructions

3.1 Basic Functions

• Power On: Press and hold the MFB for 3 seconds (H2) / 2 seconds (H2 Pro).
• Power Off: Press and hold the MFB for 5 seconds (H2) / 4 seconds (H2 Pro).

3.2 Music Control

• Play/Pause: Press the MFB once.
• Volume Up: Press the VOL+ button once.
• Volume Down: Press the VOL- button once.
• Skip Track Forward: Press and hold the VOL+ button for 1.5 seconds (H2) / 1 second (H2 Pro).
• Skip Track Backward: Press and hold the VOL- button for 1.5 seconds (H2) / 1 second (H2 Pro).

3.3 Call Control

• Answer/End Call: Press the MFB once.
• Ignore Call: Press and hold the MFB for 1.5 seconds (H2) / 2 seconds (H2 Pro).

3.4 Special Modes

• Voice Assistant: Double press the MFB.
• BASS Mode: Press the BASS button once to toggle on/off. (Can also be activated via QCY App)
• Low-Latency Mode (Gaming Mode): Triple press the MFB to switch on/off. (Can also be activated via QCY App)

3.5 Wired Connection

The headphones feature a 3.5mm AUX audio port for wired connection. Simply plug a 3.5mm audio cable into the port on the headphones and your audio source.

4. Maintenance

4.1 Cleaning

• Do not use harsh chemicals or strong detergents to clean the headset.
• If experiencing low volume, check and clean the dust filter on the earpieces.

4.2 Storage

• Do not store the headset in extreme temperatures (under 0°C or over 45°C).
• If the headset is left unused for over two weeks, please recharge it to maintain battery health.

4.3 Factory Reset

If you encounter persistent issues, you can perform a factory reset:

1. Turn off the Bluetooth on your device.
2. Power off the headset.
3. Press and hold both the VOL+ and VOL- buttons for 10 seconds. The LED will blink red 3 times (or red and blue for H2) to indicate a successful reset.
4. The headset will then automatically power off and reset to factory settings, entering pairing mode.

Figure 7: Factory Reset

5. Troubleshooting

5.1 General Tips

• Always read the manual carefully before using the headset.
• Ensure the headset is fully charged before first-time use.
• Use chargers made by qualified manufacturers.

5.2 Common Issues and Solutions

• Headset cannot be found by phone / Cannot connect:
  1. Delete the pairing record for the headset on your phone.
  2. Re-enter pairing mode on the headset (power off, then press and hold MFB for 4s/5s).
  3. If a program error occurs on your phone, turn off and on the Bluetooth function or reboot the phone.
• No sound / Low volume:
  1. First, try pressing the VOL+ button on the headset.
  2. For Android phones: In your phone's Bluetooth settings, check the settings for "phone audio" and "media audio" for the connected headset. Toggle them off and on. If still no sound, re-pair the headset. Also, check the "Absolute Volume" setting in Developer Options and ensure it's off, and "Volume Sync" in Bluetooth settings is on.
  3. For iPhone: Go to "Settings" > "Sound & Haptics" > "Headphone Safety". Turn off "Reduce High Volume" and adjust the volume in decibels to 100%.
  4. Check if the dust filter on the earpieces is blocked and clean it if necessary.
  5. Restore the headset to factory settings, clear the phone's connection record, and try connecting again.
• Audio lag / Stuttering (video/game):
  • Audio delay can be affected by the usage environment, network conditions, and phone's audio codec.
  • Try changing your environment or re-pairing the headset.
  • For Android phones, it is recommended to choose the SBC codec in developer options for optimal low-latency performance.
• Microphone Quality: The QCY H2 / H2 Pro features ENC (Environmental Noise Cancellation) for HD calling. This technology helps to pick up your voice precisely and reduce environmental noise for the person on the other end of the call, ensuring clear communication even in noisy environments like subways or bus stations. Note that this is ENC for calls, not ANC (Active Noise Cancellation) for listening.

6. Specifications

Note: All data are measured by Hele Electronic Lab at specific volume yet practical data may vary under different situations.

Figure 8: QCY H2 vs H2 Pro Comparison

Figure 9: Headphone Dimensions

7. Warranty and Support

7.1 Warranty Period

QCY products offer a warranty period of 12 months from the date of purchase. Please keep your purchase receipt as proof of purchase.

7.2 Free Service

During the warranty period, free repair or replacement services are provided for defects caused by product quality issues. To claim service, present your warranty card and purchase receipts to your distributor.

7.3 Warranty Exclusions

Free service will not be provided under the following circumstances:

• Damages caused by unauthorized disassembly or modification.
• Defects or physical damages caused by leaking or dropping.
• Damages due to acts of God (e.g., natural disasters, earthquakes, lightning, abnormal voltage).
• Damage resulting from not following the user manual or improper use, such as product immersion in water, corrosion, crushing, or exposure to abnormal temperature/humidity.

7.4 Environmental Protection Use Period

Under normal use conditions, the environmental protection use period for this product is 10 years. During this period, the product will not leak any hazardous substances. This product is recyclable and must be disposed of according to local regulations.

7.5 Manufacturer Information

• Manufacturer: Dongguan Hele Electronics Co., Ltd.
• Address: No. 325 Yuehui Rd. Daojiao Town Dongguan City Guangdong Province China
• Website: www.qcy.com
• Customer Service Phone: 4008-306-708

For further assistance, you may also refer to the official user manual PDF: QCY H2 Pro User Manual (PDF)

8. User Tips

• Compatibility: For best compatibility, it is recommended to connect the headphones to a phone rather than a computer.
• Microphone for Calls: The ENC (Environmental Noise Cancellation) feature significantly improves call clarity by reducing background noise for the listener, making it suitable for calls in moderately noisy environments.
• Gaming Performance: The 0.078s low-latency mode is designed for gaming. For Android users, selecting the SBC codec in developer options might further optimize the gaming experience.
• Wired Connectivity: The 3.5mm AUX jack allows for wired connection, which can be useful for devices without Bluetooth or for reducing latency.
• Water Resistance: The headphones are noted as waterproof, offering some protection against sweat and light splashes, but specific IPX ratings are not provided. Avoid submerging them in water.
• Ear Pad Maintenance: The ear pads are designed for comfort and breathability. While they are not explicitly stated as replaceable by the user, regular cleaning can extend their lifespan.