HOCO EW29 Bluetooth 5.3 Wireless Earphones

Introduction

Thank you for choosing the HOCO EW29 Bluetooth 5.3 Wireless Earphones. This manual provides essential information for setting up, operating, and maintaining your new earphones. Please read it carefully to ensure proper use and to maximize your listening experience.

Product Overview

The HOCO EW29 earphones are true wireless earbuds designed for clear audio and calls, featuring Bluetooth 5.3 connectivity and Environmental Noise Cancellation (ENC) for enhanced call clarity. They offer a comfortable in-ear style with intuitive touch controls.

Package Contents:

• HOCO EW29 Wireless Earbuds (Left and Right)
• Charging Case
• USB Type-C Charging Cable
• User Manual (this document)

Key Features:

• Bluetooth 5.3: For stable and efficient wireless connection.
• Dual-Mic ENC Noise Reduction: Ensures clearer voice calls by filtering out environmental noise. Note: This is for call clarity, not Active Noise Cancellation (ANC) for audio playback.
• True Wireless Stereo (TWS): Enjoy immersive stereo sound.
• Master-Slave Switching: Use either earbud independently.
• Touch Control: Manage music playback, calls, and voice assistant with simple taps.
• Long Battery Life: Up to 5 hours of use time per charge, with extended playback via the charging case.

Figure 1: HOCO EW29 White Earbuds in Charging Case (Open)

Figure 2: HOCO EW29 Product Features Diagram highlighting Bluetooth 5.3, Dual Mic ENC, 13mm driver, and 5 hours music/call time.

Specifications

Setup

1. Charging the Earphones and Case

1. Initial Charge: Before first use, fully charge the earphones and charging case.
2. Charging the Case: Connect the USB Type-C cable to the charging port on the case and the other end to a USB power source (e.g., wall adapter, computer USB port). The indicator light on the case will show charging status.
3. Charging the Earbuds: Place the earbuds into their respective slots in the charging case. Ensure they are properly seated; the indicator lights on the earbuds (if present) or case will confirm charging.
4. Battery Status: The charging case has a 400mAh battery, and each earbud has a 35mAh battery. A full charge provides up to 5 hours of listening/talk time, with the case offering multiple recharges.

2. Pairing with Your Device

1. First-Time Pairing:
   • Open the charging case. The earbuds will automatically power on and enter pairing mode (indicated by flashing lights on the earbuds).
   • On your smartphone or Bluetooth-enabled device, go to Bluetooth settings.
   • Search for available devices and select "HOCO EW29" from the list.
   • Once connected, you will hear a confirmation tone, and the earbud indicator lights will turn off or flash slowly.
2. Reconnecting: Once paired, the earbuds will automatically connect to the last paired device when taken out of the case and Bluetooth is enabled on your device.
3. Single Earbud Use (Master-Slave Switching): You can use either the left or right earbud independently. Simply take one earbud out of the case, and it will connect to your device. The other earbud can remain in the case or be used later.

Operating Instructions

The HOCO EW29 earphones feature touch controls for easy management of audio and calls.

Power On/Off:

• Power On: Open the charging case, and the earbuds will automatically power on. Alternatively, press and hold the touch area on both earbuds for a few seconds.
• Power Off: Place the earbuds back into the charging case and close the lid. They will automatically power off. Alternatively, press and hold the touch area on both earbuds for a few seconds until you hear a power-off prompt.

Touch Controls:

The HOCO EW29 earbuds are equipped with touch-sensitive areas for control. Specific gestures may vary; please refer to the product packaging or the official HOCO website for detailed touch control functions. Common functions typically include:

• Play/Pause: Single tap on either earbud.
• Next Track: Double tap on the right earbud.
• Previous Track: Double tap on the left earbud.
• Answer/End Call: Single tap on either earbud.
• Reject Call: Press and hold on either earbud for 2 seconds.
• Activate Voice Assistant: Triple tap on either earbud.

Making and Receiving Calls:

• When a call comes in, tap either earbud once to answer.
• To end a call, tap either earbud once.
• To reject an incoming call, press and hold either earbud for 2 seconds.
• The dual-mic ENC noise reduction system helps ensure your voice is clear to the other party during calls.

Voice Assistant:

Triple tap on either earbud to activate your device's voice assistant (e.g., Siri, Google Assistant).

Maintenance

• Cleaning: Regularly clean the earbuds and charging case with a soft, dry, lint-free cloth. Do not use harsh chemicals or abrasive materials. Ensure charging contacts are free of dust and debris.
• Storage: When not in use, store the earbuds in their charging case to protect them and keep them charged. Store in a cool, dry place away from extreme temperatures.
• Battery Care: To prolong battery life, avoid fully discharging the earbuds and charging case frequently. Charge them regularly, even if not used for extended periods.
• Water Resistance: The product is not specified as water-resistant. Avoid exposure to water, sweat, and high humidity to prevent damage.

Troubleshooting

Common Issues and Solutions:

• Earbuds not pairing or connecting:
  • Ensure both earbuds are charged.
  • Turn off Bluetooth on your device, then turn it back on.
  • Delete "HOCO EW29" from your device's Bluetooth list and try pairing again.
  • Perform a factory reset (see below).
• Only one earbud working:
  • Place both earbuds back into the charging case, close the lid, wait a few seconds, then open the lid and take them out together.
  • Ensure both earbuds are charged.
  • If the issue persists, try resetting the earbuds.
• Poor sound quality or intermittent connection:
  • Ensure the earbuds are within the Bluetooth range (approx. 10 meters) of your device and there are no major obstructions.
  • Check for interference from other wireless devices.
  • Clean the earbud grilles if sound is muffled.
  • Ensure the earbuds are fully charged.
• Microphone not working or unclear during calls:
  • Ensure the earbuds are properly connected to your device.
  • Check your device's audio settings to ensure the earbuds are selected as the input/output device.
  • Clean the microphone ports on the earbuds.
  • The dual-mic ENC system is designed to reduce environmental noise for the person you are speaking to, not for your own listening experience.
• Earbuds not charging:
  • Ensure the charging cable is securely connected to both the case and the power source.
  • Check if the charging contacts on the earbuds and inside the case are clean and free of debris.
  • Try a different USB Type-C cable or power adapter.

Factory Reset:

If you experience persistent issues, a factory reset may help. The exact reset procedure can vary; typically, it involves:

1. Place both earbuds into the charging case.
2. With the lid open, press and hold a button on the case (if present) or the touch areas on both earbuds for 10-15 seconds until the indicator lights flash rapidly or change color, indicating a reset.
3. Remove the earbuds from the case and attempt to re-pair them with your device.

Note: If the above steps do not resolve the issue, please refer to the official HOCO support resources or contact customer service.

User Tips

• Microphone Performance: The HOCO EW29 features dual-mic ENC (Environmental Noise Cancellation) specifically for calls. This technology helps to make your voice clearer to the person on the other end by reducing background noise. It is not designed to cancel noise for your listening experience.
• Single Earbud Mode: Thanks to master-slave switching, you can use just one earbud at a time. This is convenient for staying aware of your surroundings or extending total listening time by alternating earbuds.
• No Active Noise Cancellation (ANC): While the product features ENC for calls, it does not have ANC for audio playback. This means ambient sounds will not be actively blocked out when listening to music or other audio.
• Bluetooth Range: For the most stable connection and best audio quality, try to keep your connected device within 10 meters (33 feet) of the earbuds, especially in environments with many obstacles or other wireless signals.

Warranty and Support

HOCO products are manufactured to high-quality standards. For warranty information, technical support, or service inquiries, please refer to the warranty card included with your purchase or visit the official HOCO website. Keep your proof of purchase for any warranty claims.