BOAVISION Dual-Lens PTZ Security Camera Instruction Manual

1. Introduction

The BOAVISION Dual-Lens PTZ Security Camera is an advanced surveillance solution designed for both indoor and outdoor use. It features dual lenses for enhanced zoom capabilities, AI human tracking, multiple night vision modes, and flexible connectivity options including WiFi and 4G. This manual provides essential information for the proper installation, operation, and maintenance of your security camera.

Figure 1: BOAVISION Dual-Lens PTZ Security Camera

2. Package Contents

Please check the box for the following items:

• 1x BOAVISION Dual-Lens PTZ Security Camera
• 1x Instruction Manual
• 1x Power Supply
• 1x Screw Package (for mounting)
• 1x Waterproof Cap

Figure 2: Product Details and Packing List

3. Specifications

Figure 3: Detailed Specifications

4. Setup

4.1 Physical Installation

The camera supports two main installation methods: wall mount and ceiling mount. Use the provided screw package to securely fasten the camera in your desired location.

Figure 4: Wall and Ceiling Installation Methods

4.2 Power Connection

Connect the camera to a DC12V power source using the provided power supply. Ensure the connection is secure. For outdoor installations, use the waterproof cap to protect the power connection.

4.3 Network Connection

Your camera offers several connection options:

• WiFi Camera: Supports Dual-Band Wi-Fi (2.4 GHz and 5 GHz) for faster and more stable network connection. Insert a TF card (up to 128GB) into the TF Card Slot for local storage.
• 4G Camera: Features a 4G SIM Card slot and a TF Card slot. Ensure your SIM card is compatible with the camera's supported 4G frequency bands (LTE B1/B3/B5/B7/B8/B20, WCDMA B1/B8 for Europe; LTE B2/4/5/12/13/14/17/25/26/30/41/66, WCDMA B2/4/5 for America).
• RJ45 Wired Connection: Connect the camera directly to your router using an Ethernet cable for a stable wired connection.
• AP Hotspot Mode: The camera can function as a local hotspot, allowing direct connection to your mobile device without an external network.

Figure 5: WiFi and 4G Camera Options

Figure 6: Connection Methods

4.4 App Installation and Initial Setup

Download the Camhipro app from the Android Play Store or Apple App Store. Follow the in-app instructions to add your camera and complete the initial setup. The app allows for remote access and control of all camera features.

Video 1: Product Overview and Installation Demonstration

5. Operating Instructions

5.1 Dual Lens and 10X Digital Zoom

The camera is equipped with a 2.8mm ultra-wide-angle lens and an 8mm telephoto lens, providing a 10x digital zoom capability. The 2.8mm lens offers a wide field of view, while the 8mm lens allows for detailed observation of distant objects.

Figure 7: Dual Lens and 10X Zoom Functionality

5.2 AI Human Tracking Auto Zoom

When the AI Human Tracking function is enabled, the camera automatically adjusts its pan/tilt rotation and zoom to follow moving human figures, ensuring clear monitoring targets. It can also automatically switch between the two sensors based on the distance of the person from the camera.

Figure 8: AI Human Tracking in Action

5.3 Night Vision Modes

The camera features multiple night vision modes for optimal surveillance in low-light conditions:

• Infrared Night Vision: Provides clear black and white images up to 50 meters in complete darkness.
• Full Color Night Vision: Utilizes built-in white LEDs to provide full-color images up to 40 meters, even in very low light.
• Intelligent Night Vision (Dual Light Mode): Automatically switches between infrared and full-color modes based on detected motion or light conditions.

Figure 9: Night Vision Modes

Figure 10: Full Color Night Vision Range

Figure 11: Infrared Night Vision Range

5.4 Pan Tilt Rotation

The camera offers extensive movement capabilities:

• Horizontal Rotation: 0° to 355°
• Vertical Rotation: 0° to 90° (with automatic flip)
• Speed: Horizontal speed up to 15°/second, vertical speed up to 10°/second.

Control the camera's movement remotely via the Camhipro app.

Figure 12: Pan Tilt Rotation

5.5 Two-Way Audio

With a built-in microphone and loudspeaker, the camera supports two-way audio communication. You can listen to the environment and speak through the app to interact with people near the camera in real-time.

Figure 13: Two-Way Audio Communication

5.6 Smart Human Detection & Alarm

The camera provides motion detection with customizable areas and sensitivity. When a human figure is detected in the surveillance area, the camera can trigger an alarm and send timely notifications to your phone, helping to protect your property.

Figure 14: Smart Human Detection and Alarm

5.7 Remote Access (P2P)

Access your camera feed and controls remotely using the Camhipro app on your Android or iOS device, or through the professional CMS PC Client Software. This allows you to monitor your property from anywhere with an internet connection.

Figure 15: P2P Remote Access

6. Maintenance

• Cleaning: Regularly clean the camera lens with a soft, dry cloth to ensure clear image quality. Avoid using harsh chemicals.
• Environmental Protection: The camera has an IP66 waterproof rating, making it suitable for outdoor use in various weather conditions (sunny, snowy, rainy).
• Connection Check: Periodically check all power and network connections to ensure they are secure and free from damage.

Figure 16: IP66 Waterproof Rating

7. Troubleshooting

7.1 Common Issues & Solutions

• Camera not connecting to WiFi/4G:
  • Ensure the camera is within range of your WiFi router (max 20 meters without obstacles).
  • For 4G models, verify the SIM card is correctly inserted, activated, and has data. Check if the SIM card's frequency bands are compatible with the camera.
  • Try restarting the camera and your router.
• No image or poor image quality:
  • Check power supply and connections.
  • Clean the camera lens.
  • Ensure sufficient lighting for optimal night vision performance.
• Factory Reset: If you encounter persistent issues or forget your password, locate the reset button (often a small pinhole) on the camera body. Press and hold it for several seconds (typically 5-10 seconds) until the camera resets. This will restore default settings.
• Remote Data Download: You can download recorded data from the TF card remotely using the Camhipro mobile app or the CMS PC client software.
• Power Source: The camera operates on DC12V. It is designed for mains electricity and does not have an internal battery. If connecting to a 12V battery or solar power, ensure a stable 12V DC supply.
• Operating Temperature: The camera is designed to operate between -10°C and 55°C. Performance outside this range may be affected.

8. User Tips

• Extension Cables: Avoid using power extension cables longer than 10 meters (33 feet) between the camera and the power adapter. Longer cables can cause voltage reduction, potentially leading to device malfunction. Always use the provided power supply or a compatible, high-quality alternative. Do not use extension cables from other brands.
• App Usage: The Camhipro app is the primary interface for controlling and monitoring your camera. Familiarize yourself with its features for optimal use.
• 4G SIM Card Configuration: For 4G models, ensure your SIM card is properly configured and has an active data plan for remote access.
• Humanoid Tracking: Leverage the humanoid tracking feature to automatically follow detected individuals, enhancing surveillance effectiveness.

9. Warranty and Support

For any technical issues, questions, or support needs, please contact BOAVISION customer service. Refer to your purchase documentation for specific warranty details and contact information.