QUICK START
Wireless Pan/Tilt Home Security
Model: HD22M102M (V2.4)
Declaration
Copyright © 2021 Boavision Technology Co.,Ltd All Rights Reserved. Without Written Permission, Please Do Not Imitate, Reproduce, Or Translate Part Or All Of The Contents Of This Manual, And Cannot Be Used For Commercial Dissemination In Any Form.
This guide provides a brief introduction to the Pan/Tilt Home Security Wi-Fi Camera and the CamHipro app, as well as regulatory information. Please note that The Product Specifications, Appearance Pictures And Related Information Mentioned In This Manual Are For Reference Only and may not reflect your actual Boavision Camera experience.
Conventions (In this guide, the following convention is used):
| Convention | Description |
|---|---|
| Blue | Key information appears in teal, including management page text such as menus, items, buttons and so on. |
| Underline | Hyperlinks are in teal and underlined. You can click to redirect to a website. |
| Note: | Ignoring this type of note might result in a malfunction or damage to the device. |
Contact Information: www.Boavision.com | Support@boavision.com | Phone: +1484-862-1346 (9AM-6PM EST Mon-Fri)
Follow us: @Boavision.fans
Packing List
- ? Wireless Camera
- ? Drilling Location Mark
- ? Screws Bag
- ? Power Adapter
- ?️ Lan Port Rubber Plug
- ? Quick Start Guide
Product Detail
- ? Night Vision Switch Sensor
- ? Microphone
- ? Night Vision IR LED
- ?️ Lens
- ? LAN Port (Optional)
- ? Floodlight
- ⚡ Power Port
- ? Reset Button (Note: Long press for 20 seconds for factory default)
Micro SD Card Note: Support Class 10, 8GB~128GB, micro SD Card Not Included, Sold Separately. Initialize the micro SD card on the app before using it. Please power off the camera when inserting the micro SD card.
Wall Mount
- Mark Position: Place the mounting template on the wall. For wall mounting, drill four holes through the marked circles.
- Mount Camera: Affix the camera base using the screws. For wall mounting, insert four anchors into the holes and use the screws to affix the camera base over the anchors.
Note: After installation, properly insert the rubber plug into the Lan Port and enclose the reset button cover.
Trouble Shooting
| No. | Issue Description | Solutions |
|---|---|---|
| 1 | Cannot see the camera's WiFi Signal in phone WLAN setting | Ensure the camera is NOT connected to an Ethernet cable. Press and hold the reset button for 20 seconds. Wait 30 seconds. Check your phone's WLAN setting for a WiFi signal named "IPCAM-xxxxx". If still not found, quick press the reset button and wait 20 seconds; the signal should appear as "IPCAM-XXXXX". |
| 2 | Connection cannot be established | 1. Check Wi-Fi name and password for special characters. 2. Ensure your WiFi is 2.4G (5G is not supported). 3. Make sure the camera and mobile phone are near the router. 4. Contact customer service if problems persist. |
| 3 | Reset to default | 1. Press and hold the reset button for 20 seconds. 2. Listen for the "Dong" sound and wait for reboot. |
| 4 | How to connect the camera to a NEW WIFI | 1. Reset camera. 2. Delete the camera from the CamHipro device list. 3. Set up the camera as a new one. |
| 5 | Alarm captures without a person | 1. Adjust camera position/direction away from the monitor area. 2. Reduce motion sensitivity and adjust the monitor area to avoid false triggers from objects like flies or dust. |
| 6 | Alarm too frequent | Reduce motion sensitivity, adjust the monitor area, and set up scheduled alarm times in advanced settings. |
| 7 | Cannot get alarm push | Enable notification for the CamHipro app in your mobile settings. |
| 8 | Why I cannot find recorded video on my playback | Set up the correct time zone for your device, enable Daylight Saving Time, and save the settings. |
| 9 | Device offline | Check network connectivity. Move the camera closer to the router if the location is too far. |
| 10 | Video delay | Check the WIFI network. Ensure the distance between the camera and the router is not too great. |
| 11 | The camera keeps rebooting or crashing | 1. Check if the SD card is installed correctly. 2. Do not use extension cables from other brands between the camera and the adapter. |
Warranty & Support
Dear Users:
Thank you for purchasing Boavision Products. To protect your rights, please read the following carefully after purchasing:
Free Maintenance Exclusions:
- Disassembly and repair without permission.
- Intentional damage (e.g., using unsuitable adapters, mechanical damage).
- Product failure or damage caused by force majeure (e.g., earthquake, fire, flood, lightning).
Technical Support & Software Upgrade Service: Before returning the product, please contact the after-sales team to confirm if the product is faulty. Provide photos or videos of the problem via email for a response within 24 hours.
Contact: Email: Support@boavision.com. Phone: +1484-862-1346 (9AM-6PM EST Mon-Fri)
Resources:
- Download Full User Manual: www.boavision.com/download.html
- Follow "boavision Official" YouTube Channel for more product operation videos.
Scan QR Code to visit Quick Start Video: ? ▶️ YouTube: boavision official
Initial Setup
Please choose a method that suits you best and operate according to the picture tips.
Method A/B: Set up WIFI connection through hotspot connection (Recommended)
Method C/D: Set up WIFI connection via network cable connection (Optional)
Note: We recommend using Method A/B, which is compatible with 99.99% mobile devices. In some special cases, your mobile device may need to try optional setting methods C/D.
Method A: Setup via Hotspot Connection (Recommended)
- Step 1: Download the mobile app (CamHiPro). Search "Camhipro" in App Store / Google Play Store or visit www.boavision.com.
- Step 2: Connect to the camera's AP WiFi. Turn on your mobile's WLAN and connect to the Hotspot WiFi "IPCAM-XXXXX", Default Password "01234567".
- Step 3: Add Camera UID in App. Open the CamHipro App, select "+", then "IP camera", then "New device". You will see a new device UID name like "xxxxx-xxxx-xxxx". Click "Yes, I want to add this device", then "Add to".
- Step 4: Configure the WiFi connection. Select your home Internet WiFi and enter your WiFi password. Click "Configure wireless and add device" to finish the setting. You will hear a tone from the camera once it's connected successfully.
Tips:
- The camera will emit one loud tone when connected successfully.
- If not successful, the camera emits 4 small tones, indicating a WIFI password error.
Notes for Method A/B: Keep your phone and camera close to the WiFi router during initial setup. WiFi signal strength should be at least 80%. Do not use special characters (e.g., è, à, ö) or symbols (@, #, &) in Wi-Fi SSID or password. Ensure your WiFi is 2.4GHz, not 5GHz.
Method B: Setup via Hotspot Connection (Recommended)
This method involves resetting the camera first.
- Step 1: Download the mobile app (CamHiPro). Search "Camhipro" in App Store / Google Play Store.
- Step 2: Power up and Reset the camera. Power up the WiFi camera, wait 30 seconds, then press and hold the reset button for 20-30 seconds until you hear a loud sound indicating factory default.
- Step 3: Add Camera UID in App. Open CamHipro App, select "+", "IP camera", "Device in Use". Scan the QR code on the camera or manually input the UID (xxxxx-xxxx-xxxx). Default username: admin, Password: admin. Click "ADD to".
- Step 4: Connect to AP Wifi "IPCAM-XXXXX" (Default Password "01234567").
- Step 5: Configure WiFi connection. Go back to the app, wait for the camera to be ONLINE. Navigate to Setting > Wireless Setting, select your WiFi, and APPLY. The camera will emit a loud tone upon successful connection.
Tips for shared cameras: Add "Device In Use" in CamHipro App, scan the shared QR Code or manually input the shared UID and correct password.
Method C: Setup via Network Cable Connection (Optional)
- Step 1: Download the mobile app (CamHiPro). Search "Camhipro" in App Store / Google Play Store or visit www.boavision.com.
- Step 2: Power up and connect the camera to your router via LAN port. Power up the WiFi camera and connect the Ethernet cable to the camera and your Internet Router. Connect your phone to the same LAN WiFi.
- Step 3: Add New Device in App. Open CamHipro App, select "+", "IP camera", "New device". Click "Power is on, next step", then "Connected network cable". Select the device on the LAN by its name (xxxxx-xxxx-xxxx) and click "Add to".
- Step 4: Configure WiFi connection. Select your home Internet WiFi and enter your WiFi password. Click "Configure wireless and add device" to finish. You can then remove the network cable; the camera will reconnect to WiFi within 20 seconds.
Note for Method C/D: Use a network cable for initial setup and remove it after WiFi connection.
Method D: Setup via Network Cable Connection (Optional)
- Step 1: Download the mobile app (CamHiPro). Search "Camhipro" in App Store / Google Play Store or visit www.boavision.com.
- Step 2: Power up and connect the camera to your router via LAN port. Power up the WiFi camera and connect the Ethernet cable to the camera and your Internet Router.
- Step 3: Add Camera UID in App. Open CamHipro App, select "+", "IP camera", "Device in Use". Scan the QR code on the camera or manually input the UID (xxxxx-xxxx-xxxx). Default username: admin, Password: admin. Click "ADD to".
- Step 4: Configure WiFi connection. Go back to the mobile app and wait for the camera to be ONLINE. Navigate to Setting > Wireless Setting. Click "Get the Wireless network around the device", select your WiFi, and APPLY. Wait about 10 seconds; it should say "wireless setup is successful". You can then remove the cable and wait 30 seconds for the camera to reconnect to WiFi and go online.
Note: Ensure the WiFi signal is 2.4GHz, not 5GHz.
