1. Introduction
The QCY T13 Truly Wireless Smart Earbuds offer a high-quality audio experience with advanced features designed for convenience and clarity. These earbuds are equipped with 4 microphones and Environmental Noise Cancellation (ENC) for crystal-clear calls, a long-lasting battery, and smart touch controls.
Key Features:
- 4-Mic & ENC Noise Cancellation: Ensures clear call quality by effectively blocking out 90% of background noise.
- Extended Playback & Quick Charge: Up to 8 hours on a single charge, and a total of 40 hours with the charging case. A 5-minute quick charge provides 1 hour of playback.
- 7.2mm Dynamic Drivers: Deliver powerful bass, mellow midrange, and clear treble for vivid music reproduction.
- Bluetooth V5.1: Provides improved transmission speed, stable connectivity, and low-latency audio.
- Customized QCY App & Smart Touch Control: Allows for personalized touch control settings and features like Sleep Mode to prevent accidental touches.
- Easy One-Step Pairing: Automatic pairing when opening the charging case after the initial connection.
What's in the Box:
- Earbuds (L/R)
- Charging Case
- Eartips (3 pairs: S/M/L, one pair pre-assembled)
- Type-C Charging Cable
- User Manual
QCY T13 Earbuds and Charging Case
2. Setup
2.1 Choosing Eartips
For optimal comfort and sound quality, select the eartips that best fit your ears. The middle-sized eartips are suitable for most users. Try them first and switch to a different size if needed for a more secure or comfortable fit.
Diagram showing S, M, L silicone eartips for comfortable fit.
2.2 Initial Pairing
- Open the charging case and pick up both earbuds to power them on.
- On your mobile phone, go to Bluetooth settings.
- Search for "QCY-T13" in the list of available devices and tap to connect.
- Once connected, the earbuds will automatically reconnect to the last paired device when powered on.
2.3 One Press to Turn Connectable (Re-pairing)
If your earbuds are already connected to a phone but you wish to connect them to a new device:
- Place both earbuds into the charging case.
- Open the charging case lid.
- Press and hold the button on the charging case for 3 seconds until the charging case LED blinks green 3 times. This indicates the earbuds have disconnected from the previous device and are ready for a new pairing.
- Pick up the earbuds again, and they will enter pairing mode.
Easy One-Step Pairing process shown with earbuds and phone.
2.4 Factory Reset
If you encounter connection issues or wish to clear all pairing records:
- Place both earbuds into the charging case.
- Press and hold the button on the charging case for 10 seconds or until the LED blinks red and blue 3 times. This will reset the earbuds to their factory settings and power them on.
3. Operation
3.1 Touch Controls
The QCY T13 earbuds feature sensitive touch controls on each earbud. Here's how to use them:
Smart Touch Control gestures for music, calls, and voice assistant.
| Action | Gesture |
|---|---|
| Power On | Keep touching the touch panel for 1.5 seconds |
| Power Off | Place earbuds back into the charging case |
| Answer/End Call | Double touch the touch panel |
| Ignore Call | Keep touching the touch panel for 1.5 seconds |
| Play/Pause Music | Double touch the touch panel |
| Skip Track Backward | Keep touching the left touch panel for 1.5 seconds |
| Skip Track Forward | Keep touching the right touch panel for 1.5 seconds |
| Activate Voice Assistant | Triple touch the left touch panel |
| Low-Latency Mode | Triple touch the right touch panel |
3.2 LED Indicators
The earbuds and charging case have LED indicators to show their status:
- LEDs on Earbuds:
- Solid Red: Earbuds are charging.
- Blue (for 1 minute, then off): Earbuds are fully charged.
- LED for Battery Level (Charging Case - Press the Button):
- Green: Battery level > 90%.
- Blue: Battery level between 50% and 90%.
- Red: Battery level < 50%.
- LED on Case (During Charging):
- Solid Red: Charging case is charging.
- Solid Green: Charging case is fully charged.
3.3 Charging
To charge the earbuds, place them into the charging case. To charge the case, connect it to a power source using the provided Type-C cable.
USB-C Quick Charge: Charge for 5 minutes for 1 hour of playback.
4. Maintenance
4.1 Cleaning
Regular cleaning helps maintain the performance and longevity of your earbuds. Use a dedicated headphone cleaning pen or a soft, dry cloth.
Cleaning steps for headphone slot dust, mic dust, and headphone jack dirt.
Cleaning Steps:
- Headphone Slot Dust: Use the brush end of the cleaning pen to gently remove dust from the headphone slots.
- Mic Dust: Carefully clean any dust or debris from the microphone openings.
- Headphone Jack Dirt: Use the pointed end or a fine brush to clean dirt from the headphone jack area.
- General Slot Dust: Ensure all slots and crevices are free from dust.
Do not use harsh chemicals or strong detergents to clean the earbuds.
4.2 General Care
- Before first-time use, fully charge the earbuds.
- If the earbuds are left unused for over two weeks, recharge them to maintain battery health.
- Always use chargers from qualified manufacturers.
- Store the earbuds in their charging case when not in use to protect them.
5. Troubleshooting (FAQ)
Here are solutions to common issues you might encounter:
- Q: What should I do if the headset cannot turn on?
- A: Confirm that the charging case has power left by pressing its button. If the case is out of power, place the earbuds in the case and charge for at least 1 hour. Ensure you remove any protective stickers from new earbuds before charging.
- Q: What should I do if sound comes from only one earphone?
- A: Place both earbuds back into the charging case and close the lid. Then, take them out again to check if both earbuds have sound. If the issue persists, perform a factory reset on both earbuds.
- Q: How to solve the problem that the mobile phone prompts that it cannot connect?
- A: Delete the pairing record for "QCY-T13" from your mobile phone's Bluetooth settings. Then, search for and pair the earbuds again.
- Q: How to solve the problem that there is no sound when listening to music or calling?
- A: For Android phones, check the Bluetooth settings for "QCY-T13". Click the settings icon next to it and ensure both "mobile phone audio" and "media audio" are enabled. If still no sound, re-pair the earbuds with your phone.
- Q: Why is there a delay in video or games?
- A: Audio delay can be influenced by factors such as the usage environment, network conditions, and your mobile phone's audio codec. Try activating the Low-Latency Mode by triple-touching the right earbud.
- Q: How to solve the problem of stuck or intermittent sound?
- A: Interference from strong Wi-Fi, 5G/4G signals, or high-power electrical appliances nearby can cause audio interruptions. Try moving to a different environment or re-pairing the earbuds.
- Q: Is it really waterproof?
- A: Yes, the QCY T13 earbuds are IPX5 waterproof, meaning they are resistant to sweat and water splashes. They are not designed for submersion.
- Q: Does this actually stay put in the ears with active movements?
- A: The earbuds come with three sizes of silicone eartips (S/M/L) for a comfortable and secure fit. Choosing the correct size can significantly help ensure they stay in place during active movements.
- Q: Can I connect to my computer?
- A: Yes, if your computer has Bluetooth capabilities, you can connect the earbuds just like you would with a mobile phone.
- Q: Does it support volume adjustment?
- A: Yes, volume control is available via the touch panel on the earbuds or through your connected device.
- Q: Does it have noise cancellation?
- A: It features 4-Mic ENC (Environmental Noise Cancellation) for clearer calls by reducing background noise. It does not have Active Noise Cancellation (ANC) for listening to music.
6. Specifications
| Feature | Specification |
|---|---|
| Product Name | T13 |
| Pairing Name | QCY-T13 |
| Bluetooth Version | 5.1 |
| Compatible Systems | iOS / Android |
| Operation Range | 10m-20m |
| Battery Life (Earbuds) | Up to 8 hours (listening), 5 hours (calling) |
| Total Playtime (with Case) | Up to 40 hours |
| Bluetooth Profiles | HFP/HSP/A2DP/AVRCP |
| Charging Case Battery Capacity | 380mAh |
| Earbud Top-ups by Case | 2-3 times |
| Charging Port | Type-C |
| Material | ABS, Plastic |
| Driver Diameter | 7.2mm |
| Frequency Response Range | 20 - 20000Hz |
| Sensitivity | 108dB |
| Impedance Range | Up to 32 Ω |
| Waterproof Rating | IPX5 (Sweat and splash resistant) |
| Voice Assistant Built-in | Yes |
| Control Button | Yes (Touch Panel) |
| Microphone | Yes (4-Mic ENC) |
| App Support | Yes (QCY App) |
| Vocalism Principle | Dynamic |
| Audio Codecs | SBC |
| Origin | Mainland China |
| Certifications | CE, FCC, RoHS, BQB |
Detailed view of the 7.2mm dynamic driver for HIFI sound.
IPX5 Waterproof rating for sweat and splash resistance.
7. User Tips
- For optimal fit and sound, experiment with the different eartip sizes (S, M, L) included in the package. A good seal is crucial for bass response and noise isolation.
- If you experience connection issues or sound coming from only one earbud, try performing a factory reset as described in the Setup section. This often resolves common pairing glitches.
- Download and utilize the official QCY app to unlock customized touch controls, adjust EQ settings, and access features like Sleep Mode to prevent accidental touches during use.
- When connecting to an Android phone, ensure that both "mobile phone audio" and "media audio" are enabled in the Bluetooth settings for the QCY T13 to ensure proper sound for calls and music.
- If using the earbuds for gaming or video, activate the Low-Latency Mode (triple touch right earbud) to minimize audio delay.
- Be mindful of your surroundings. Strong Wi-Fi, 5G/4G signals, or high-power electrical appliances can cause interference, leading to intermittent sound. Changing your environment or re-pairing can help.
8. Warranty and Support
8.1 Warranty Period
This product comes with a 12-month warranty from the date of purchase. Please retain your purchase receipts and warranty card for service.
8.2 Free Service
During the warranty period, defects caused by product quality issues are eligible for free repair or replacement. To avail of this service, please contact your distributor with your purchase receipts and the warranty card.
8.3 Warranty Exclusions
The warranty does not cover damages or defects resulting from:
- Unauthorized disassembly or modification of the product.
- Physical damages such as those caused by leaking, dropping, or improper handling.
- Acts of God (e.g., natural disasters, lightning, earthquakes).
- Failure to operate the product according to the user manual.
- Exposure to abnormal temperatures or humidity.
8.4 Manufacturer Information
- Manufacturer: Dongguan Hele Electronics Co., Ltd.
- Address: No. 325 Yuehui Rd. Daojiao Town Dongguan City Guangdong Province China
- Website: www.qcy.com
- Phone: 4008-306-708
9. Safety Information
Please read and adhere to the following safety guidelines to ensure safe and proper use of your QCY T13 earbuds:
- Do not disassemble, modify, or attempt to repair the earbuds for any reason. This may lead to fire, electrical breakdown, or complete damage to the product.
- Do not expose the product to extreme temperatures (below 0°C or above 45°C).
- Avoid using the indicator lights close to the eyes of children or animals.
- Do not use the earbuds during thunderstorms, as this may cause the product to malfunction and increases the risk of electric shock.
- Do not clean the earbuds with oil or other volatile liquids, or harsh chemicals/strong detergents.
- Caution: Prolonged use of earbuds at high volumes may cause hearing damage. Please manage your listening time and volume levels appropriately.
10. Environmental Information
10.1 Hazardous Substances
The QCY T13 earbuds comply with environmental regulations regarding hazardous substances. The table below summarizes the presence of hazardous substances in different components:
| Component | Lead (Pb) | Mercury (Hg) | Cadmium (Cd) | Hexavalent Chromium (Cr(VI)) | Poly Brominated Biphenyls (PBB) | Poly Brominated Diphenyl Ethers (PBDE) |
|---|---|---|---|---|---|---|
| Outer Casing | O | O | O | O | O | O |
| Circuit Board Assembly | X | O | O | O | O | O |
| Battery | O | O | O | O | O | O |
| Charging Cable | X | O | O | O | O | O |
| Accessories | O | O | O | O | O | O |
Note: 'O' indicates that the hazardous substance content in all homogeneous materials of the component is below the limit specified in GB/T26572. 'X' indicates that the hazardous substance content in at least one homogeneous material of the component exceeds the limit specified in GB/T 26572.
10.2 Environmental Protection Use Period
Under normal operating conditions, the environmental protection use period for this product is 10 years. During this period, the product will not leak any hazardous substances. This product is recyclable and must be disposed of in accordance with local regulations.
