HP Warranty Information Frequently Asked Questions User Manual
warranty and other information about your HP laptop : Frequently Asked Questions
Q1. What is the warranty on HP laptops sold on Amazon.in?
HP consumer laptops sold by sellers on Amazon.in carry a one-year onsite manufacturer warranty from date of purchase. For more details refer: http://www.hp.com/go/hpsc.
Q2. Where can I check the warranty validity of my product?
You can check your warranty by entering your serial number at the below site and also by contacting the manufacturer directly at the toll-free numbers given below.
|
Manufacturer |
Check your warranty online |
Toll free number (Laptops) |
|
HP |
#1800112267(MTNL & BSNL), #
30306363(Private) |
- Q3. What if I get a product with expired warranty OR my warranty starts before the actual date of purchase?
In the rare case that your laptop’s warranty starts before the actual date of purchase, you can yourself update the warranty start date online at the manufacturer’s website with your invoice and P-slip
(containing the laptop serial number) as the proof of purchase. - For registering your HP notebook and modifying warranty start date:
https://register.hp.com/apac/flowPage/registration/index.do?execution=e1s1&cc=IN&lang=en - For checking warranty status: http://h20566.www2.hp.com/hpsc/wc/public/find . Detailed steps are at the end of this document
In case your issue is still unresolved, please contact Amazon Customer Service at
https://www.amazon.in/gp/help/customer/contact-us through chat, email or phone and we will assist you in resolving this.
Q4. What if I get a damaged/defective product?
Please refer to the Amazon return policy at About Returns Policies . In case of a technical problem with your item, we may ask you to contact the manufacturer directly for better resolution of your problem.
Q5. I have received my product. Where do I get drivers for my laptop?
Ans: HP recommends you download the appropriate drivers from https://support.hp.com/in-en/drivers.
Q.6. I purchased a laptop with pre-installed Microsoft Office Home & Student. But, I did not receive any printed product key. Is this an issue?
Whenever a laptop comes with a preinstalled MS Office, the Office product key is transmitted digitally to the PC when trying to activate Windows. You don’t actually need or receive a printed product key. Please check this link: https://support.office.com/en-us/article/activate-an-office-purchase-or-free-offer-on-a-new-pc-89881633-0b26-4ca8-816b-93f347bd92c0?ui=en-US&rs=en-US&ad=US for more details on how to activate the pre-installed Microsoft Office.
HP Short Warranty Update steps
- Go to https://support.hp.com/us-en
- Enter the product serial number (and part number if required) This will take you to a page which looks like this:
- Click “See Details”
- This will take you to a warranty details page which looks like the below:
- Scroll down to find the link “Dispute this” and click on the link
- Click “Dispute this” which takes you to a page where you have to fill in all details and attach the invoice. The dispute reason should be selected appropriately.
