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Tzumi Sound Mates Manual

TRUE WIRELESS EARBUDS

TWE paring

Keep the distance between the device and the Bluetooth Earbuds within 3 feet(for pairing only)
Press and hold the multi-function button on both earbuds for a few seconds until you hear prompt “ Power on”, and see blue lights flashing.
You will hear prompt ”Left Channel” on Left Earbud and “ Right Channel” on Right Earbud to begin pairing.

Connect TWE to your device
Active the Bluetooth function on your device to search for “E41” and connect to it. You will hear ” Phone paired” from the Master Earbud(Right Earbud-Factory default setting), and blue lights flashing. It is ready for use.

NOTE:
Factory default setting is RIGHT Earbud as MASTER Earbud. To reset/change MASTER Earbud, hold multi-function button on BOTH earbuds for 6 seconds. When blue/red lights flash quickly, press multi-function button twice on the earbud you want to set as the MASTER Earbud.

POWER OFF
Option 1: Long press the Multi-function button for about 4 seconds, hear ”Power off”, the both earbuds will turn off.
Option 2: Put earbuds into charging case and it will be charged automatically. Both earbuds will turn off during charging.

HANDS FREE FUNCTION
Short press the multi-function button to answer an incoming call / end an ongoing call;
Long press the multi-function button to refuse an incoming call Double press the multi-function button to call the number that last called you

REMARK: the operation only support master earpiece.

SINGEL EARBUD PAIRING

Press and hold the multi-function button for about 6 seconds, until you hear “ Power on” then “Pairing”, the blue/red lights flash quickly. (the other Earbud should be off during this process.)
Active the Bluetooth function on your device to search the “E41” and connect to it.
You will hear prompt” Phone paired” and blue lights flashing. It is ready for use.

Remark: If no device is connected within 5 minutes after power on, the Earbuds will automatically turn off to save power. After successful pairing, device will remember each other, it will be paired automatically next time.

CHARGING THE BLUETOOTH EARBUDS
Please fully charge before first use

To charge your earbuds: simply return them to the charging station, close the lid. They will charge automatically and the LED light will turn solid blue while charging. The LED light will turn off when charge is complete.
Charging time: around 1-1.5 hours
Play time: 2.5hours

CHARGE YOUR CHARGING STATION
Plug the provided micro USB charging cable into the bottom of the charging station. The LED light will turn solid red while charging. It will die out after full charged.
Charging time: 2 hours

PRODUCT’S SPECIFICATIONS
Bluetooth version: 4.2
Power output: 10mW
Speakers: D13mm 2 Frequency response: 20HZ-20KHZ Battery build-in earpiece: 45mAh2
Charging Station battery: 500mAh
Charging current: 50mA DC 5V

NOTE: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.

Questions about your Manual ? Post in the comments!

References

User Manualmanual.tools

Published: November 14, 2019

Updated: February 5, 2023

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

Don Carswell says:

September 14, 2020 at 8:11 pm
Tzumi 6759 Soundmates 5.0

There are no buttons. How to get them to pair / Master reset?
Don Carswell asks Tzumi 6759 Soundmates 5.0

There are no buttons. How to get them to pair / Master reset?

Manuals+ clarified question

Question

How do I pair and master reset Tzumi Soundmates 5.0 (Model 6759) if there are no physical buttons?
Answer

While the Tzumi Soundmates 5.0 (Model 6759) may appear to have no physical buttons, they utilize touch-sensitive surfaces located on the outer part of the earbuds. These act as the "multi-function button" described in the manual.

To Pair Your Earbuds:

Remove both earbuds from the charging case. They should automatically power on.

If they do not power on automatically, press and hold the touch-sensitive area on both earbuds until you hear the "Power on" prompt.

Wait for the earbuds to link to each other; you should hear prompts for "Left Channel" and "Right Channel."

Activate Bluetooth on your device, search for "Tzumi Soundmates" (or "E41" depending on the firmware version), and select it to connect.

To Perform a Master Reset:

Delete/Forget the Soundmates from your device's Bluetooth settings.

Turn both earbuds off by long-pressing the touch-sensitive areas for about 4 seconds until you hear "Power off."

To reset and change the Master Earbud, press and hold the touch-sensitive area on BOTH earbuds simultaneously for about 6 seconds.

When the blue and red lights flash quickly, double-tap the touch-sensitive area on the specific earbud you wish to set as the Master (primary) earbud.

Place them back in the case and remove them again to restart the pairing process.
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Elia says:

December 18, 2020 at 2:40 am
My sound mates 5.0 hearing aids only one of the orange lights when charging and the one that does not turn it off immediately, what can I do?
Mis audífonos sound mates 5.0 solo enciende uno la luz naranja cargando y el que no la enciende se apaga de inmediato ¿Qué puedo hacer?
Elia asks My sound mates 5.0 hearing aids only one of the orange lights when charging and the one that does not turn it off immediately, what can I do?
Mis audífonos sound mates 5.0 solo enciende uno la luz naranja cargando y el que no la enciende se apaga de inmediato ¿Qué puedo hacer?

Manuals+ clarified question

Question

Why is only one earbud showing a charging light while the other turns off immediately?
Answer

It appears one of your earbuds is not making a proper connection with the charging case or has a depleted battery. Based on the Tzumi Sound Mates manual and common troubleshooting for this model, please try the following steps:

Clean the Charging Contacts: Use a dry cotton swab or a soft cloth to gently clean the metal charging pins inside the case and the contact points on the bottom of the earbud. Dust or earwax buildup often prevents the earbud from charging.

Check the Case Power: Ensure the charging case itself is fully charged. Plug the micro-USB cable into the case; the LED should be solid red while charging and turn off once full.

Reseat the Earbud: Place the non-charging earbud back into the case and ensure it is firmly seated. You may need to wiggle it slightly to ensure the pins align.

Reset the Earbuds: If the earbud turns off immediately after being removed, it may not have held a charge. Try leaving it in the case for at least 1.5 hours. If it still fails to power on, try a reset by holding the multi-function button on both earbuds for about 6 seconds until the lights flash.

If the light still does not appear after cleaning and charging the case, the battery in that specific earbud may be defective.
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Pamela says:

April 4, 2021 at 7:08 pm

How do you turn the volume down.

Pamela asks How do you turn the volume down.

Manuals+ clarified question

Question

How do you adjust the volume on Tzumi Sound Mates earbuds?

Answer

Based on the provided manual for the Tzumi Sound Mates (Model E41), there are no built-in volume control commands on the earbuds' multi-function buttons. The multi-function buttons are used for pairing, power, and call management (answering, ending, or redialing).

To turn the volume down or up, you must use the volume controls on your connected Bluetooth device (such as your smartphone or tablet). If your specific model has touch controls not listed in this basic manual, you can try a long-press or double-tap on the left earbud, but for the E41 model described, volume is managed via the source device.

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Petite patate kawai says:

April 20, 2021 at 10:29 am
I would like to know if sound mates devices can be located after a few weeks of use.

J’aimerais savoir si l’on peut localiser les appareils sound mates après quelques semaines d’utilisation.
Petite patate kawai asks I would like to know if sound mates devices can be located after a few weeks of use.

J’aimerais savoir si l’on peut localiser les appareils sound mates après quelques semaines d’utilisation.

Manuals+ clarified question

Question

Can Tzumi Sound Mates earbuds be tracked or located if they are lost?
Answer

Based on the official manual for the Tzumi Sound Mates, these earbuds do not have a built-in GPS or native 'Find My' tracking feature. They are standard Bluetooth 4.2 devices and do not include the specialized hardware or software integration required for remote location tracking.

If you have lost them, you may want to check the following:

Bluetooth Connection: If the earbuds are still powered on and within 30 feet of your phone, your phone's Bluetooth settings may show them as 'Connected,' which can help you determine if they are nearby.

Third-Party Apps: Some users use generic 'Bluetooth Scanner' apps from the App Store or Google Play Store that can help locate a signal if the earbuds are currently powered on, but these will not work if the battery is dead or the earbuds are inside the closed charging case.

Because the device automatically turns off after 5 minutes of inactivity to save power, it is unlikely they can be electronically located after being lost for an extended period.
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Ann-Charlotte Östman says:

June 29, 2021 at 7:01 am

How do I lower the volume?

Hur sänker jag volymen?

Ann-Charlotte Östman asks How do I lower the volume?

Hur sänker jag volymen?

Manuals+ clarified question

Question

How do I lower the volume on Tzumi Sound Mates?

Answer

Based on the manual for the Tzumi Sound Mates (model E41), the earbuds do not have dedicated volume control buttons on the hardware itself. The multi-function button is used for pairing, power, and call management (answering, ending, or redialing).

To lower the volume, you must use the volume controls on your connected Bluetooth device (such as your smartphone or tablet). Adjusting the volume on your phone will directly change the output level of the earbuds.

If you are using a different version of Sound Mates (such as the Pro or V2 models), some versions allow volume control via touch sensors, but for the standard model described in this manual, it must be done via the source device.

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Susy says:

July 8, 2021 at 8:11 pm
My sound mates cannot be connected to my iphone with Bluetooth. What I can do?

Mis sound mates no los puedo conectar Bluetooth a mi iphone. Que puedo hacer?
Susy asks My sound mates cannot be connected to my iphone with Bluetooth. What I can do?

Mis sound mates no los puedo conectar Bluetooth a mi iphone. Que puedo hacer?

Manuals+ clarified question

Question

How do I connect my Tzumi Sound Mates to my iPhone via Bluetooth?
Answer

To connect your Tzumi Sound Mates to your iPhone, please follow these steps:

Power On and Pair Earbuds: Press and hold the multi-function button on both earbuds for a few seconds until you hear the "Power on" prompt and see blue lights flashing. You should then hear "Left Channel" and "Right Channel," indicating the earbuds are paired to each other.

Enable iPhone Bluetooth: Open the Settings app on your iPhone, tap Bluetooth, and ensure the toggle is switched to On.

Select the Device: Look for "E41" in the list of available devices and tap it to connect. You will hear "Phone paired" from the Master earbud once the connection is successful.

Troubleshooting Tips:

Ensure the earbuds are within 3 feet of your iPhone during the initial pairing process.

If "E41" does not appear, try resetting the earbuds by holding the multi-function buttons on both for 6 seconds until the blue/red lights flash quickly.

Make sure the earbuds are fully charged; return them to the charging case (the LED should be solid blue while charging and turn off when complete).
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luz marina vanegas says:

August 10, 2021 at 8:07 pm
If one stays red, what can I do?
si uno se queda en rojo que puedo hacer (lo iba apagar y quedo haci)
luz marina vanegas asks If one stays red, what can I do?
si uno se queda en rojo que puedo hacer (lo iba apagar y quedo haci)

Manuals+ clarified question

Question

What should I do if one of my Tzumi Sound Mates earbuds stays red and won't turn off?
Answer

If one of your Tzumi Sound Mates earbuds is stuck with a solid red light, it usually indicates that the earbud is in charging mode or has encountered a software freeze. Try the following steps to resolve the issue:

Force Power Off: Press and hold the multi-function button on the affected earbud for at least 10 seconds. This can often force the device to shut down and reset its state.

Use the Charging Case: Place both earbuds into the charging case and close the lid. According to the manual, putting the earbuds into the charging case should automatically turn them off and initiate the charging cycle.

Perform a Reset: To reset the earbuds, hold the multi-function button on both earbuds for 6 seconds until the blue and red lights flash quickly. This may clear any pairing or power-state errors.

Drain the Battery: If the button is unresponsive, allow the earbud to remain out of the case until the battery drains completely and the light goes out. Once it is dead, charge it fully in the case for 1.5 hours before trying to power it on again.

Note: A solid red light normally appears when the earbud is charging inside the case or when the charging station itself is being charged.
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Alondra says:

September 28, 2021 at 5:29 pm
What do I do if a headphone doesn’t turn on, even though I put it on charge. When I take out my hearing aid, only one red light is fixed.
Que hago si un audifono no enciende, apesar de que lo pongo a cargar. Al sacar mi audifono solo esta fija una luz roja.

Alondra asks What do I do if a headphone doesn't turn on, even though I put it on charge. When I take out my hearing aid, only one red light is fixed.<e/em>
Que hago si un audifono no enciende, apesar de que lo pongo a cargar. Al sacar mi audifono solo esta fija una luz roja.

Manuals+ clarified question

Question

What should I do if one earbud won't turn on after charging and shows a solid red light?

Answer

If one of your Tzumi Sound Mates is not turning on and shows a solid red light, it may be stuck in charging mode or experiencing a pairing synchronization error. Please try the following steps:

Check the Charging Connection: Ensure there is no debris or protective plastic film on the charging pins of the earbud or inside the case. A poor connection can prevent the earbud from completing its charge cycle.

Perform a Manual Reset: To reset the earbuds, press and hold the multi-function button on both earbuds simultaneously for about 6 seconds. When the blue and red lights flash quickly, you are in the reset/pairing mode.

Re-pair the Earbuds: Once the lights are flashing, double-press the multi-function button on the earbud you wish to set as the 'Master' (usually the right one). This should force the two earbuds to sync with each other.

Verify Power: If the earbud still shows a red light when removed, place it back in the case and ensure the case itself is plugged into a power source. According to the manual, the LED should turn solid blue while charging and turn off completely when finished. A solid red light typically indicates the charging station itself is charging, or the earbud is not yet fully initialized.

If the earbud remains unresponsive after these steps, it may have a defective battery or internal hardware fault.

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Anonymous says:

October 5, 2021 at 8:11 pm
The same thing happens to me, one of the headphones stays red, how do I solve it?
Me pasa igual uno de los audifonos se queda en color rojo , como resuelvo ?

Anonymous asks The same thing happens to me, one of the headphones stays red, how do I solve it?<e/em>
Me pasa igual uno de los audifonos se queda en color rojo , como resuelvo ?

Manuals+ clarified question

Question

How do I fix a Tzumi Sound Mate earbud that stays lit red?

Answer

A solid red light on a Tzumi Sound Mate earbud typically indicates that the earbud is in charging mode or experiencing a connection error. To resolve this, please try the following steps:

Reset the Earbuds: Press and hold the multi-function button on both earbuds for about 6 seconds. When the blue and red lights flash quickly, you can re-establish the Master/Slave connection.

Check the Charging Case: Ensure the earbud is seated correctly in the case. If the light stays red while in the case, it is charging. If it stays red outside of the case, it may be stuck in a frozen state; try placing it back in the case and removing it again.

Clean the Contacts: Use a dry cotton swab to clean the metal charging pins on the earbud and inside the case to ensure a proper connection.

Power Cycle: Long press the multi-function button for about 4 seconds until you hear "Power off," then turn them back on by holding the buttons again until the blue lights flash.

If the light remains solid red and the earbud is unresponsive to button presses, ensure the charging station itself is fully charged (the station LED will turn solid red when charging and turn off when complete).

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Paz says:

October 8, 2021 at 3:05 am
Hello, today I used my Tzumi Soundmates headphones to work, when finished, I left them in my backpack for several hours in their box. When I took them out of their box, only one earphone worked, only one turned on and you could see the light, the other was completely off and did not turn on, they were in perfect condition, why is this?
Hola, hoy use mis audífonos Tzumi Soundmates para trabajar, cuando termine, los deje en mi mochila por varias horas en su caja. Cuando los saque de su caja, solo un auricular funcionaba, solo uno se encendía y se podía ver la luz, el otro estaba completamente apagado y no se encendía, estaban en perfecto estado, a qué se debe esto?

Paz asks Hello, today I used my Tzumi Soundmates headphones to work, when finished, I left them in my backpack for several hours in their box. When I took them out of their box, only one earphone worked, only one turned on and you could see the light, the other was completely off and did not turn on, they were in perfect condition, why is this?<e/em>
Hola, hoy use mis audífonos Tzumi Soundmates para trabajar, cuando termine, los deje en mi mochila por varias horas en su caja. Cuando los saque de su caja, solo un auricular funcionaba, solo uno se encendía y se podía ver la luz, el otro estaba completamente apagado y no se encendía, estaban en perfecto estado, a qué se debe esto?

Manuals+ clarified question

Question

Only one earbud is working, the other is completely off and does not turn on. Why is this?

Answer

It sounds like one of your Tzumi Sound Mates earbuds might not be charging or powering on correctly. Here are some troubleshooting steps based on the manual:

Check Charging: Ensure both earbuds are properly seated in the charging case. The manual states that they will charge automatically when returned to the charging station and the lid is closed. The LED light should turn solid blue while charging. If one earbud's light isn't coming on, it might not be making proper contact or could have a charging issue.

Power Cycle: Try putting both earbuds back into the charging case, closing the lid, and then taking them out again after a few seconds. This can sometimes reset them.

Manual Power On: Although the manual suggests they power on automatically when removed from the case, you can try manually powering on the non-working earbud. Press and hold the multi-function button on that earbud for a few seconds until you hear "Power on" and see a blue light flashing.

Check Charging Case Battery: Make sure the charging case itself has enough power. If the case is completely drained, it won't be able to charge the earbuds. Plug the charging case into a power source using the provided micro USB cable. The LED light will turn solid red while charging the case.

Reset Earbuds: The manual mentions a reset option: "To reset/change MASTER Earbud, hold multi-function button on BOTH earbuds for 6 seconds. When blue/red lights flash quickly, press multi-function button twice on the earbud you want to set as the MASTER Earbud." While this is for changing the master earbud, performing a reset might help resolve power issues.

If these steps don't resolve the issue, there might be a hardware problem with the earbud or its battery.

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William David Rivera says:

October 14, 2021 at 2:43 pm

Please Help Me Out Right Away My Bluetooth Earbuds Not Working Well Can You Send Me New Ones My Number 508 598 8823 Not Hear Well For The Tzumi Sound Mates Because Is Broken

William David Rivera asks Please Help Me Out Right Away My Bluetooth Earbuds Not Working Well Can You Send Me New Ones My Number 508 598 8823 Not Hear Well For The Tzumi Sound Mates Because Is Broken

Manuals+ clarified question

Question

How can I fix my Tzumi Sound Mates earbuds if they are broken or have poor sound quality, and how do I request a replacement?

Answer

We are sorry to hear your Tzumi Sound Mates are not working correctly. Please note that Manuals+ is an online repository for product manuals and is not the manufacturer or a direct retail support center. We cannot send replacement units or process warranty claims.

To troubleshoot the sound quality issues, you can try resetting the earbuds: Hold the multi-function button on BOTH earbuds for 6 seconds until the blue/red lights flash quickly. This can sometimes resolve pairing or audio sync issues. Ensure the earbuds are fully charged (1-1.5 hours) and that your device is within 3 feet during the pairing process.

If the hardware is physically broken, you will need to contact Tzumi Customer Support directly or the retailer where you purchased them. You can typically reach Tzumi support at support@tzumi.com or by calling 1-855-GO-TZUMI. For your privacy, we recommend not sharing your phone number in public comment sections.

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Birgitta Pettersson says:

November 2, 2021 at 5:13 pm
Does not chase the supplied charging cord. Uses an Ihone cord. Is it OK?
Jagar ingen medföljande laddningssladd. Använder en Ihone sladd. Är det ok?

Birgitta Pettersson asks Does not chase the supplied charging cord. Uses an Ihone cord. Is it OK?<e/em>
Jagar ingen medföljande laddningssladd. Använder en Ihone sladd. Är det ok?

Manuals+ clarified question

Question

Is it okay to use an iPhone charging cable to charge the Tzumi Sound Mates instead of the supplied cable?

Answer

Based on the product specifications for the Tzumi Sound Mates, the charging station requires a Micro-USB cable for charging. Standard iPhone cables (Lightning or USB-C) are generally not compatible with the charging port on the bottom of the Sound Mates case.

If your iPhone cable is a Lightning cable, it will not fit and should not be forced into the port. However, if you are using a standard USB power adapter (the part that plugs into the wall) with the provided Micro-USB cable, that is perfectly safe. The manual specifies a charging current of DC 5V. To charge the station correctly:

Plug a Micro-USB cable into the port at the bottom of the charging station.

The LED will turn solid red while charging and turn off when complete.

If you have lost the original cable, you can use any standard Micro-USB cable from another device.

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Aida Lopez says:

February 24, 2022 at 1:12 am
It does not charge completely and it remains with a green light and I have left it for several hours and the light does not change
No se carga por completo ya se mantiene con una luz verde y lo he dejado por varias horas y no cambia la luz

Aida Lopez asks It does not charge completely and it remains with a green light and I have left it for several hours and the light does not change<e/em>
No se carga por completo ya se mantiene con una luz verde y lo he dejado por varias horas y no cambia la luz

Manuals+ clarified question

Question

Why does the charging light remain green and not change after several hours of charging?

Answer

Based on the Tzumi Sound Mates manual, there appears to be a discrepancy between your device's behavior and the standard LED indicators. According to the manual:

Earbuds: Should show a solid blue light while charging and the light should turn off when complete.

Charging Case: Should show a solid red light while charging and turn off when complete.

If your device is displaying a green light that does not change, it may indicate a hardware fault or a different model version not covered by this specific manual. However, you can try these troubleshooting steps:

Check Connections: Ensure the micro-USB cable is firmly plugged into the bottom of the case and a functional power source.

Clean Contacts: Use a dry cotton swab to clean the metal charging pins inside the case and the contacts on the earbuds to ensure a proper connection.

Reset the Connection: Remove the earbuds from the case and place them back in to see if the LED resets to the expected blue or red status.

If the light remains green and the device fails to hold a charge, the internal battery may be defective.

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Rafael Uribe Orozco says:

September 24, 2022 at 2:06 am
The left earphone does not work by itself and the right earphone turns off quickly, what do I do?
El auricular izquierdo no funciona sólo y el derecho se apaga rápido, qué hago?

Rafael Uribe Orozco asks The left earphone does not work by itself and the right earphone turns off quickly, what do I do?<e/em>
El auricular izquierdo no funciona sólo y el derecho se apaga rápido, qué hago?

Manuals+ clarified question

Question

The left earphone does not work independently and the right earphone turns off quickly. How can I fix this?

Answer

Based on the Tzumi Sound Mates manual, here are the steps to address your issues:

Single Earbud Use (Left Earbud): By factory default, the Right earbud is the "Master." To use the Left earbud by itself, you must pair it independently:

Ensure the other earbud is turned off.

Press and hold the multi-function button on the Left earbud for about 6 seconds until you hear "Power on" then "Pairing" (lights will flash blue/red).

Search for "E41" on your device's Bluetooth menu and connect.

Right Earbud Turning Off: If the earbud turns off quickly, it may have a low battery or be timing out.

Check Charge: Place both earbuds in the charging case. The LED should be solid blue while charging and turn off when complete (approx. 1-1.5 hours).

Auto-Power Off: Note that the earbuds automatically turn off if no device is connected within 5 minutes of powering on.

Resetting Master Status: If the connection is unstable, you can reset the Master earbud by holding the multi-function button on BOTH earbuds for 6 seconds until lights flash quickly, then double-press the button on the earbud you want to set as the Master.

If the right earbud continues to turn off immediately after a full 1.5-hour charge, the internal battery may be defective.

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