wacom OW50SL-Dac One Web LEO User Terminal

Specifications

• Model: DTH135 / DTH135K0A
• Product Type: Creative Pen Display
• Warranty: 1 year in Asia Pacific and Japan, 2 years in USA, Canada, Central America, South America, the Caribbean, Australia, Europe, Africa, and Middle East

Product Usage Instructions

• Warranty Information:
  • Refer to the warranty statement for detailed information on warranty coverage, duration, and contact details for different regions.
• Product Registration:
  • Register your product with Wacom within 30 days of purchase to activate the warranty.
• Maintenance:
  • Handle and store the product according to Wacom’s storage instructions to prevent damage.
• Contact Information:
  • If you have any questions regarding the product or warranty, contact Wacom Technology Corporation at the provided address.

FAQs

• Q: What is covered under the warranty?
  • A: The warranty covers defects in materials and workmanship of Wacom products for a specific period based on the region of purchase. Refer to the warranty statement for detailed coverage.
• Q: How do I register my product for warranty?
  • A: To register your product, visit www.wacom.com and follow the registration instructions within 30 days of purchase.
• Q: What should I do if I encounter a problem with the product?
  • A: If you encounter any issues with the product, contact Wacom Customer Care Center for assistance based on your region.

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DTH135 DTH135K0A
Creative Pen Display
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EN:

Important Product Information

Limited Version Visit www.wacom.com, click the “Support” tab and search for your product to find the Important Product Information document.
Warranty statement
Warranty: 1 year in Asia Pacific and Japan. 2 years in USA, Canada, Central America, South America, the Caribbean and Australia. 2 years in Europe, Africa, and Middle East.
LIMITED WARRANTY (U.S.A. AND CANADA)
Valid for and only applies to products purchased and used inside the United States and its territories and in Canada.
WHO MAY USE THIS WARRANTY? Wacom extends this limited warranty to the original consumer purchaser only. It does not extend to any subsequent owner or other transferee of the product.
WHAT DOES THIS WARRANTY COVER? This limited warranty covers defects in materials and workmanship of Wacom products, except for excluded products described below, for a period of two (2) years from the date of original retail purchase (the “Warranty Period”), as evidenced by a copy of the receipt and registration with Wacom within 30 days of purchase.
WHAT IS EXCLUDED FROM THIS WARRANTY? Software and consumable items such as the battery, tablet surface sheet (if any), and nibs are excluded from this limited warranty. In addition, this limited warranty does not cover any damage due to: accident, abuse, misuse, negligence, or unauthorized modification or repair of the product, or if it has been handled or stored other than in accordance with Wacom’s storage instructions.
WHAT ARE THE REMEDIES UNDER THIS WARRANTY? Wacom’s sole obligation and entire liability under this limited warranty shall be, at Wacom’s option, either the repair or replacement of the defective product or parts thereof of which Wacom is notified during the Warranty Period; provided, however, that you are responsible for (i) the cost of transportation of the product to the designated service location, and (ii) any loss or damage to the product resulting from such transportation. Wacom will pay for return shipping by United Parcel Service or by an equivalent service as chosen by Wacom.
HOW CAN YOU OBTAIN WARRANTY SERVICES? Upon discovery of a defect in a covered product within the Warranty Period, you should contact Wacom Technical Support via telephone or email to obtain an RMA (Return Merchandise Authorization) number and instructions for shipping the product to a service location designated by Wacom. To obtain warranty service within the U.S. or Canada contact: Wacom Customer Care Center Phone: 1-855-699-2266 Visit: http://support.wacom.com/ You should send the product, shipping charges prepaid, to the designated service location, accompanied by the RMA, your name, address and telephone number, proof of purchase date, and a description of the defect. The repair or replacement of the product may result in the loss of application or data. Whenever technically possible, you must take a copy of all application and data from the product before sending to Wacom.
DISCLAIMER; LIMITATION OF LIABILITY Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with the sale of the product shall not be construed as an express warranty that the product will conform or comply with your requirements. EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE BY WACOM ON ANY COVERED PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY. WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF WACOM’S EXPRESS WARRANTY. SOME STATES AND COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. In the event that any of the above limitations are held unenforceable, Wacom’s liability for any damages to you or any party shall not exceed the purchase price you paid, regardless of the form of any claim. This limited warranty is governed by the laws of the United States of America and the State of Oregon. This limited warranty is valid for and only applies to products purchased and used inside the United States (and its territories or possessions) or Canada.
CONTACT US Should you have any questions about this Limited Warranty, or if you desire to contact Wacom for any reason, please contact in writing: Wacom Technology Corporation 1455 NW Irving Street Suite 800 Portland OR 97209 USA
LIMITED WARRANTY (CENTRAL AMERICA, SOUTH AMERICA AND THE CARIBBEAN)
Valid for and only applies to products purchased and used inside Central America, South America and the Caribbean.
Wacom warrants the product, to the original consumer purchaser, except for the Software and consumable items such as the battery, table surface sheet (if any) and nibs, to be free from defects in materials and workmanship under normal use and service for a period of two (2) years, from the date of original retail purchase, as evidenced by a copy of the receipt and registration with Wacom within 30 days of purchase. Upon discovery of a defect in the product, except in the Software and consumable items, within the Warranty Period, you should contact Wacom Technical Support via telephone, email, or fax to obtain an RMA (Return Merchandise Authorization) number and instructions for shipping the product to a service location designated by Wacom. You should send the product, shipping charges prepaid, to the designated service location, accompanied by the return authorization number, your name, address and telephone number, proof of purchase date, and a description of the defect. Wacom will pay for return shipping by United Parcel Service or by an equivalent service as chosen by Wacom. The repair or replacement of the product may result in the loss of application or data. Whenever technically possible, you must take a copy of all application and data from the product before sending to Wacom. Wacom’s sole obligation and entire liability under this warranty shall be, at Wacom’s option, either the repair or replacement of the defective product or parts thereof of which Wacom is notified during the Warranty Period; provided, however, that you are responsible for (i) the cost of transportation of the product to the designated service location and (ii) any loss or damage to the product resulting from such transportation. Wacom shall have no responsibility to repair or replace the product if the failure of the product has resulted from accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or stored other than in accordance with Wacom’s storage instructions. Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with the sale of the product, shall not be construed as an express warranty that the product will conform or comply with your requirements. EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY. WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF WACOM’S EXPRESS WARRANTY. SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. In the event that any of the above limitations are held unenforceable, Wacom’s liability for any damages to you or any party shall not exceed the purchase price you paid, regardless of the form of any claim.

This Limited Warranty is governed by the laws of the United States of America and the state of Oregon. This Limited Warranty is valid for and only applies to products purchased and used inside Central America, South America or the Caribbean.
WARRANTY SERVICE To obtain Warranty service within Central America, South America or the Caribbean contact your local dealer or distributor.
Wacom Customer Care Center Spanish: http://www.wacom.com/sp/productsupport/email.cfm Portuguese: http://www.wacom.com/pr/productsupport/email.cfm
Should you have any questions about this Agreement, or if you desire to contact Wacom for any reason, please contact in writing: Wacom Technology Corporation 1455 NW Irving Street Suite 800 Portland OR 97209 USA
LIMITED WARRANTY (EUROPE, AFRICA AND MIDDLE EAST)
Valid for and only applies to products purchased and used inside Europe, Africa and Middle East.
Wacom warrants to you, as the initial purchaser, (hereinafter referred to as “you” or “the customer”) that the product hardware will remain free from defects in materials and workmanship under normal use and service for a warranty period of two (2) years, commencing from the purchase date and provided that the product was unused at the time of purchase. Defects in wear parts (e.g., battery, tablet surface sheet (if any) and pen nibs) resulting from normal wear and tear are exempt from the warranty. Furthermore, Wacom warrants that the data carriers delivered with the product are free from defects in materials and workmanship under normal use for a period of six (6) months from the date of purchase. If during the applicable warranty period the product, excluding any software, is discovered to be defective, it should be returned immediately to the place of purchase in its original packaging together with your name, address, and telephone number, a description of the problem, and a copy of the original receipt. The customer shall be liable for any possible damage or loss of the product during transit to the place of purchase for this purpose. The repair or replacement of the product may result in the loss of application or data. Whenever technically possible, you must take a copy of all application and data from the product before sending to Wacom. Wacom’s sole obligation and entire liability under this warranty shall be, at Wacom’s option, either the repair or the replacement of the product or parts thereof that prove defective and that were returned within the applicable warranty period. Wacom does not warrant to repair or replace the product if: (a) the damage to the product results from accident, misuse, improper use, negligence or unauthorized alteration or repair; (b) the product was not handled or stored according to the instructions provided by Wacom; (c) the damage resulted from normal wear and tear of product parts; or (d) the serial number affixed by Wacom has been removed or rendered unintelligible. Any descriptions, drawings, specifications, samples, models, notifications or similar material provided in connection with the purchase of the product cannot be taken as an explicit guarantee that the product corresponds to or fulfils your requirements. The warranty guaranteed by law remains unaffected. You can claim defects of the product in accordance with the relevant legal provisions. Wacom shall only be liable for itself and its vicarious agents if a material contractual obligation has been culpably breached in a manner jeopardising the purpose of the contract or the damage is due to intentional acts or omissions or gross negligence. A material contractual obligation is an obligation which is essential to the proper performance of the contract on which the other party will typically rely. In case that the culpable infringement of such a material contractual obligation is not due to intention or gross negligence, the liability of a party shall be limited to such damages being typical for the contract and which were reasonably foreseeable at the time of the closure of the contract. Where these Terms and Conditions preclude or limit liability, this also applies to the personal liability of the executive officers of the party concerned, its employees, agents and subcontractors. The provisions of the product liability law (Produkthaftungsgesetz) remain unaffected. If, when a claim made under this warranty is checked, it emerges that it is outside the permitted time period or is not covered by the warranty or that the product is not defective, the customer will reimburse Wacom for associated costs. This limited warranty shall apply if the registered office of the vendor is situated in the EU or Iceland, Norway, Jersey, Switzerland, Russia, the Ukraine, Croatia, Serbia, Tunisia, Turkey, Syria, Lebanon, Jordan, Israel, Egypt, the United Arab Emirates, Iran or South Africa. This warranty is subject to German law. However, the applicability of the United Nations Convention on Contracts for the International Sale of Goods is explicitly excluded. The city of Düsseldorf, Germany, is the sole place of jurisdiction for all claims arising from this contractual relationship and all disputes between the parties resulting from the formation, handling or termination of the contractual relationship, provided that the customer is a trader, a legal entity or fund under public law. The jurisdiction agreement shall also apply for customers who do not have a general place of jurisdiction in Germany. The jurisdiction agreement shall not apply if, due to legal provisions, a different sole place of jurisdiction must be established for the case. Furthermore, Wacom is authorised to file a lawsuit against the headquarters of the customer. Should one of the provisions of this limited warranty be or become void,
the validity of the other provisions shall not be affected, in full or in part. Should a provision be invalid, the legally permissible regulation most closely resembling the invalid regulation shall apply in its place. If you have any questions about this agreement, or would like to contact Wacom for another reason, please write to us at this address: Wacom Europe GmbH Zollhof 11-15 40221 Düsseldorf Germany
LIMITED WARRANTY (ASIA PACIFIC REGION EXCLUDING JAPAN, CHINESE MAINLAND, AND AUSTRALIA)
Valid for and only applies to products purchased and used inside Asia Pacific Region excluding Japan, Chinese Mainland and Australia.
Wacom warrants to the original consumer purchaser, that the product hardware will remain free from defects in materials and workmanship under normal use and service for a period of one (1) year, from the date of original retail purchase, as evidenced by a copy of the receipt (proof of purchase). Wacom makes no warranty for consumable items such as battery, tablet surface sheet (if any), and nibs. Upon discovery of a defect in the product, except in the Software and the consumable items, within the Warranty Period, the warranty holder must contact the original place of purchase to obtain instructions for returning the product for repair or replacement. Wacom and its partners are not obligated to reimburse unauthorized prepaid shipment. The warranty holder is under no obligation to pay for shipment charges between the original place of purchase and the place of repair or replacement. The repair or replacement of the product may result in the loss of application or data. Whenever technically possible, you must take a copy of all application and data from the product before sending to Wacom. Wacom’s sole obligation and entire liability under this warranty shall be, at Wacom’s option, either the repair or replacement of the defective product or parts thereof of which Wacom is notified during the Warranty Period. Wacom shall have no responsibility to repair or replace the product if the failure of the product has resulted from (i) force majeure including but not limited to fire, natural disasters, accident, and act of god; or (ii) intentional or accidental abuse, misuse, negligence, unauthorized modification or repair, or (iii) usage of this product in a manner other than as set out in the user’s guide, or (iv) if the product has been handled or stored other than in accordance with Wacom’s storage instructions. Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with the sale of the product, shall not be construed as an express warranty that the product will conform or comply with your requirements. EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY. SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. In the event that any of the above limitations are held unenforceable, Wacom’s liability for any damages to you or any party shall not exceed the purchase price you paid, regardless of the form of any claim. This Limited Warranty is valid for and only applies to products purchased and used inside the countries and territories of Asia Pacific Regions excluding Japan, Chinese Mainland and Australia. This Limited Warranty is a statement of the current warranty policy of the Asia Pacific Division of Wacom excluding Japan, Chinese Mainland and Australia and takes precedent over all other warranty statements contained in packaging, brochures, manuals, etc. This Limited Warranty is governed by the laws of Japan and is subject to change without prior notice.
Warranty Service / Wacom Technical Support in Asia Pacific (except Japan, Chinese Mainland and Australia). Detailed Asia Pacific Limited Warranty policy and product registration may be found online at https://support.wacom.com/ To obtain technical support or Warranty service within Southeast and South Asia, Oceania and Taiwan, please contact the Wacom Customer Support Service. Phone numbers can be found here: https://support.wacom.com/ Should you have any questions about this Agreement, or if you desire to contact Wacom for any reason, please contact from the site below https://support.wacom.com/

LIMITED WARRANTY (AUSTRALIA)
This warranty is provided by Wacom Co., Ltd., 2-510-1 Toyonodai, Kazo-shi, Saitama 349-1148, Japan 0480-78-1211 (“Wacom”, “we”, “us” or “our”), but Wacom uses its Australian group company (Wacom Australia) to provide this warranty service on behalf of Wacom. Wacom Australia’s contact details are Wacom Australia Pty Ltd, ABN 55 113 989 389, address: Ground Floor, 3 Richardson Place, NORTH RYDE, NSW 2113, Australia telephone number: (1300 292 266), inquiry form: https://support.wacom.com/hc/en-us/requests/new and support portal https://support.wacom.com/hc/en-us#product-support. Where you purchase the hardware or software from us, Wacom Australia or an authorized distributor of Wacom branded products, and they are supplied to you in Australia, Wacom will provide you with the benefits of this warranty.
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure”.
The benefits that Wacom provides under this warranty are in addition to any other rights or remedies that a consumer may have in respect of these goods or services under the Australian Consumer Law. Note: under the Australian Consumer Law, software is defined to be a `good’. If you believe there is a defect in any good provided by us, then you should follow the relevant procedure for the type of good that we supplied to you. You must also provide us with any help that we may reasonably request to help us remedy any defect or provide any replacement, at no cost to us. Please be aware that there are certain characteristics of the hardware and software (especially relating to displays) that may appear to be `defects’ but are in fact inherent features of the hardware or software. Many of these are set out in the product information documentation.
In all cases you must be able to demonstrate that the goods were supplied to you by us, Wacom Australia or an authorised distributor of Wacom branded products and that they are supplied to you in Australia. You must also provide us with your proof of purchase.
Where your claim is in relation to the Hardware You must give us written notice to the address above, or log the issue in our support portal https://support.wacom.com/hc/en-us#productsupport, within 24 months of the date of purchase of the hardware and software setting out details of the issue, and at our request: · you must, at your cost, provide us with remote access to the hardware in order for us to diagnose and remedy the defective hardware; and/or · if it is possible to repair defective hardware with user installable parts, we will send you the user installable parts and you must install them in accordance with our instructions; and/or · you must follow any instructions we provide relating to our “returns” process, and promptly package and send the defective hardware to us in packaging provided and paid for by us, using a courier nominated and paid for by us.
Wherever technically possible, you must take a copy of, and then remove, all software and data from the hardware prior to de-installing any user installable parts on which the data is stored or from the hardware or software that you are sending to us.
User Generated Data Notice In accordance with Regulation 91 of the Australian Consumer Law, we give you notice that if we repair goods that are capable of retaining user-generated data, (e.g. computer hard drives, mobile phones, portable media players, games consoles, USB memory sticks), then we provide notice that the repair of the goods may result in the loss of the data.
If we request that you send the hardware to us, we will use our best efforts to diagnose the issue, and if the issue is found to be defect in the hardware, we will, at our option and cost, remedy the defect, repair the hardware or provide a replacement (which may be a different model with substantially similar or better features), and return the repaired/replaced item to you at our cost, within 10 business days. If you are entitled to the benefit of this warranty but the issue with the hardware is one of the exclusions to the warranty or is otherwise out of scope of this warranty, then we will diagnose the issue at our cost, and if we are able to provide a repair or a replacement, we will provide you with an estimate for the repair or replacement (and any shipment, insurance and delivery costs). If you agree to the estimate we will provide the repair or replacement and ship the repaired/replacement item to you, within 10 business days of the date you approved us to undertake the repair/replacement. If you do not agree to the estimate then you must either authorise us to keep and/or destroy the hardware, or return it to you at your cost (and pay us the cost of returning the hardware to you prior to us returning it to you).
If we are unable to repair or replace the defective hardware, we will provide a refund of the price paid for the hardware, and to keep and/or destroy the original defective hardware, as we see fit. We may use a refurbished part for any replacement part.
Where your claim is in relation to the Software You must give us written notice to the address above, or log the issue in our support portal https://support.wacom.com/hc/en-us#productsupport, within 24 months of the date of purchase of the hardware and software, setting out the details of the issue including, wherever possible, a screen shot of the issue or any error message, together with details of
the hardware in which it is operating (including operating system type and number, and the version of the software that is installed) and at our request: · you must, at your cost, provide us with remote access to the hardware on which the software is located in order for us to diagnose and remedy (including by installing any patch remotely) the software; and/or · you must, at your cost, send us a copy of the software with the defect, following any instructions we provide in relation to “returns”.
We will then use our best efforts to diagnose the issue, and if the issue is found to be defect in the software we will use our best efforts to remedy the defect, or replace the software with the latest version of the software (with substantially similar or better features), and (if applicable) supply you with new media with the remedied/new version of the software on it, in a timely manner and at our cost. You must install the remedy or new version on your hardware at your cost.
If we are unable to remedy the defect or provide a new version of the software, we will provide a refund of the fees paid for the license for the software, and you must either delete the software from your hardware or, if applicable, we will keep and/or destroy any software that you sent to us. If the defective software that we are unable to remedy or repair is the hardware operating system, firmware or other software without which the hardware will not operate, then we may, at our option and cost, provide a replacement item of hardware and software with the same or substantially similar hardware and software (which may be a different item of hardware or software with substantially similar or better features), or provide you with a refund of the price you paid for the hardware and software, within 10 business days of you returning the hardware and defective software to us using our process for “returns”.
Exclusions This warranty does not cover any defects that are caused by any of the following (whether it is for hardware or software): · fair wear and tear; · use contrary to any written documentation provided by us, Wacom Australia or an authorised distributor of Wacom branded products including any agreements, specifications, product information, conditions, warning notices or environmental ranges that are provided in connection with the hardware or software; · damage to the hardware or software from any cause other than any act or omission by us, Wacom Australia or an authorised distributor of Wacom branded products; · any failure of any technology that is connected to, or used in conjunction with, any of the hardware or software that is not provided by a Wacom group company (including without limitation, non-Wacom banded power packs, pens or pen nibs); · data that is entered into the hardware or software; · any breach of your obligations under any agreement that relates to the purchase or warranty of the hardware or software; or · having the hardware or software maintained by any person other than a Wacom group company or authorised maintenance provider.
Your costs You are responsible for any expenses you incur in using this warranty, except where it is stated that we are paying the relevant costs. If you submit a claim for these expenses to us (including the original receipts or other acceptable proof of payment), and we have failed to meet any statutory guarantees under the Australian Consumer Law and as a result you are entitled to reimbursement of these costs, we will reimburse you for those costs.
Spares Wacom will take reasonable action to ensure that there are facilities available for the repair of the hardware and that spares are reasonably available for the hardware for a minimum period of 24 months from date of your purchase of the hardware.
Precaution
­ To ensure the safe operation of the product, be sure to follow all instructions, cautions, and warnings found within this guide. Failure to do so could also void your warranty and result in injury to persons or damage to the product. Wacom will not be liable for and will have no responsibility to you or to any other user in connection with any damage of any kind, including repair or replacement, in the event of the product being used or handled contrary to the specifications, conditions, and environmental scope stated herein. For details, please see “Support” on wacom.com.
For United States WARNING: Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause cancer,
and birth defects or other reproductive harm. Wash hands after handling. For more information go to: www.P65Warnings.ca.gov.
Excluding United States WARNING: The wires inside the cables contain lead, a chemical known to cause cancer, and birth defects or other reproductive
harm. Wash hands after contact.
­ Improper setup, use, or care for the product can increase the risk of an accident or injury to persons or property.

­ Do not disassemble or modify the product, or attempt to open it or repair it and do not allow any third party other than a Wacom company or a Wacom authorized repairer to do the same. Wacom shall have no responsibility to repair or replace the product if it has been disassembled or modified. Having the product repaired by an unauthorized service provider may affect the safety and functionality of the product. ­ Do not use the product with any part of the product’s ground contact area protruding from the desk or table. Using the product in this manner may cause the product to fall and cause serious injury and damage. Please make sure the product’s ground contact area is completely inside the desk or table. ­ Touching the product (display area and other areas) or the power adapter with the same area of your body for extended periods of time may cause low temperature burns to your body. Avoid touching the product or the power adapter with the same part of your body for extended periods of time. People with sensitive skin, poor blood flow (vascular disease, poor blood circulation, diabetes) or poor cutaneous sensation should take special care. ­ Repetitive activities such as using the pen, swiping the screen, or using the touch pad may cause discomfort in your hands, arms, wrists, shoulders, neck or other areas. If you experience such discomfort, please stop using the product and consult your physician or medical provider. ­ The product may contain magnets, in addition to components or radio devices that emit electromagnetic fields, which have the potential to interfere with medical devices. If you have reason to believe that the product is interfering or may interfere with your medical device, cease using the product and consult your physician and/or medical device manufacturer. ­ Wacom cannot repair or recompense the recorded contents in the event that data is erased or damaged for any reason, such as a malfunction of the product. ­ Prevent children from playing with or having access to any packing materials or wrapping for the product or any small product accessories, as a choking or suffocation hazard may exist. ­ Do not use the product with non-compatible devices. Doing so may cause damage or injury. ­ Be sure to dispose of the product properly and to manage the disposal in accordance with your local ordinances and laws. You are solely responsible for disposing of the product in a safe and lawful manner. ­ Only use a power adapter specified for use with the product. If a different type of power adapter is used, it may damage the product or otherwise cause the product to malfunction or catch fire. Use of a power adapter other than a power adapter specified for use with the product will void your warranty. ­ Move the product periodically to another place on your work surface to avoid permanently discoloring or altering the appearance of the surface. ­ Do not use or store the product in the following environments:
· Significant temperature-changing environments · Environments that exceed the specified temperature and humidity range (e.g. outdoors or in vehicles) · Dusty environment · Near fire. ­ This product uses an OLED. Displaying the same image for a long time may experience image retention on the display. To prevent image retention, do not display the same image for a long period of time or make the screen brighter than necessary. If the product does not use for a long time, please turn off the power. Image retention is a characteristic of the organic EL display and is not a malfunction. ­ The product has parts that are made of metal. If you show symptoms of metallic allergy during use (i.e., redness, itching, swelling or a rash, with potential skin blistering or scaling), immediately cease using the product and promptly consult your physician or medical provider. ­ Prevent children from swallowing the pen, pen nib, etc. Small parts may accidentally be pulled out if children are biting on them.

Precautions

Prior to installation, read this Installation Guide carefully including the safety warnings and information. Failure to do so could result in serious injury or inoperability of the terminal. Antenna installation must be provided by a suitably trained professional installation technician or by a qualified antenna installation service. Installation is not to be attempted by someone not trained or experienced in this type of work.

1.1 Warnings, Cautions, and Notes
WARNING, CAUTION, and NOTE statements are used throughout this manual to emphasize important and critical information. You must read these statements to help ensure safety and to prevent product damage. The statements are defined below.
WARNING
WARNING indicates a potentially hazardous situation that if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a potentially hazardous situation that if not avoided, could result in minor or
moderate injury or damage to equipment. It may also be used to alert users about unsafe practices.
NOTE
A NOTE statement is used to notify people of installation, operation, programming, or maintenance information that is important, but not hazard-related.

1.2 General Precautions
Before you use the antenna, make sure that you have read and understood all safety requirements.
THIS WAY UP
• Place the boxes/crates on the floor with the arrow pointing up.
FRAGILE
• Since the Radome is fragile, handle it with care. Do not apply excessive pressure or shock.
These may cause surface cracking or other damage.
KEEP DRY
• Always make sure the antenna is stored on a dry floor.
• The antenna can withstand ordinary rain. However, water resistance cannot be guaranteed if
submerged.
• Keep the antenna in a dry place with sufficient ventilation. Do not store the antenna wrapped in
a tarp, tent, vinyl, and others.
* DO NOT SHIP VIA RAIL: Ensure not to ship any system via rail.
• Before you begin a site installation, check the appropriate electrical code requirements and with other
regulations governing this kind of installation within the country of use.
• When installing, replacing, or disconnecting any cable components, make sure that each exposed metal
connector of the antenna is grounded firmly before the work.
• The outdoor antenna and antenna cables are electrical conductors so transients or electrostatic
discharges may occur at the antenna during thunderstorms. If the antenna is not installed properly, the
electronic equipment may be damage and/or cause personal injury or death to persons touching the
exposed metal connectors of the electronic equipment.
• Avoid installing antenna near high voltage overhead cables or similar.
• Do not climb the pole during a thunderstorm or in windy, wet, icy, or snowy conditions.
• Do not touch antennas, surge arrestors, or antenna cables during a thunderstorm.
• ODU (Outdoor Unit) must be properly mounted and secured to the pole. Failure to do so could result in
detachment of the unit, causing disruption in the unit’s operation or could result in the unit falling, which
could cause serious injury or death.
• When installing the antenna, remember the following;
– DO NOT use a metal ladder.
– DO dress properly: wear rubber gloves, shoes with rubber soles and heels, and a long sleeve shirt or jacket.

Certifications

This device complies with Part 15 of the FCC Rules [and with Industry Canada licence-exempt RSS
standard(s)].
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR
d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux deux conditions suivantes :
(1) L’appareil ne doit pas produire de brouillage;
(2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.
WARNING
Changes or modifications not expressly approved by the manufacturer could void the user’s authority to
operate the equipment.
Radiofrequency radiation exposure Information:
This equipment complies with RED and FCC, IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of 4.5 m between
the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.

Introduction

3.1 Introduction to OW50SL-Dac
The OW50SL-Dac is a single parabolic terminal with a 53 cm reflector size based on a 9 dB/K G/T which can be operated in the OneWeb low earth orbit (LEO) satellite constellation. The OneWeb communications network comprises terrestrial gateways positioned around the globe communicating with OneWeb user terminals. A radio link to the satellites is established using the User Terminal (UT) operating in the Ku-band, with uplink frequencies between 14.0 and 14.5 GHz, and downlink between 10.7 and 12.7 GHz.
The User Terminal provides network and Internet access via the OneWeb satellites and OneWeb gateways.

3.2 OW50SL-Dac Features
• LEO satellite pointing and tracking algorithm.
• 2-axis stabilization platform with motion drift compensation solutions.
• Fully sealed to protect against outdoor environment.
• Single-dome operation with fast retrace during inter-satellite handovers.
• Simple and suitable industrial design for professional installation.
• Wideband GNSS antenna improves location precision.
• Remote monitoring, diagnostics and troubleshooting to resolve issues on site, which is made to the end user via a local management interface.
• Ability to store multiple software versions to fallback to a known good or factory version in case of errors in the current working version of software.

Planning Installation

CAUTION
Be sure to complete the pre-installation checklist before you begin installing the antenna. Refer to “11.1 PreInstallation Checklist” on page 53
4.1 Installation Precautions
The User Terminal installation requires extreme precaution and safety measures given the installation
environment. Failure to follow the correct installation process may lead to injury of the installer and/or cause
damage to the system. To maximize the performance of the system, a thorough review of this installation
guide is strongly recommended. In addition, you should execute the installation process as it is noted in this
manual.
To ensure your own safety and convenience of installation, note the following precautions.
• Review the general safety precautions in the Safety Precautions chapter.
• Familiarize yourself with the antenna and the mounting instructions prior to climbing any roof or ladder.
• Verify that all safety measures for outdoor or rooftop installation are in place.
• Verify all requirements before beginning the actual installation to determine if the equipment and
necessary items are available and functioning properly.
• Install the grounding system for the antenna support structure, radio hardware, and surge arrestor before
connecting the cable from the equipment to the surge arrestor. This protects the system against lightning
strikes during installation.
4.2 Selecting Installation Site
Before installing the antenna system, consider the best place to position the antenna for both performance
and safety. Here, there should be references to the “Site pre-requisite survey” document for more details.
4.2.1 Installation Location for Antenna
The antenna should be placed in an area with no RF signal blockage. A safe mounting place and a
restricted access location should be selected.
When the antenna is transmitting, obstacles in way of the beam path will decrease the satellite signal
strength and interrupt the connection. The antenna unit should have direct line-of-sight within 59 degrees
from zenith (or above 31 degrees of elevation from local horizon at all directions) without any obstacles in
the beam path.
4.2.2 Installation Location for CNX
An ideal location for the CNX should be:
• Within 100 m (300 ft) of the antenna
• In a dry, cool, and ventilated location
• Close to a power source

4.2.3 Minimizing Satellite Blockage
The ideal antenna site should have a clear view of the horizon or of the satellite with all-around clearance. Some examples of obstacles you must avoid for the directional antenna to operate effectively are: neighbouring buildings, trees, or other obstructions and power lines. To minimize the influence of obstacles, signal interference, or reflections, note the following guidelines:
• Avoid trees in the signal path. Seasonal changes such as leaves or hanging icicles can impact signal absorption. Mount the antenna as high as possible above the ground to free up space. In open areas, the ground is the actual surface of the earth.
• Make sure there are no obstacles within 53 degrees from Zenith. Obstacles can interrupt the satellite signal transmission and reception of the antenna.

4.2.4 RF Hazard Precautions
The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy, which is below the OSHA (Occupational Safety and Health Act) limits. To comply with current FCC RF Exposure limits, the antenna must be installed at or exceeding the minimum safe distance as guided by the antenna manufacturer or supplier.

WARNING
Exposure to radio frequency energy (RF) from the antenna may cause thermal injuries including tissue damage from increased heating and body temperature. Keep everyone (operators, pedestrians) and windows, doors at a safe distance from the antenna when the system power is ON. Personnel must maintain a minimum distance of A (refer to the function below) and installers must place the ODU (Outdoor Unit) transmitter in a manner to maintain minimum spacing requirement. Failure to do so could result in exposure to radio frequency energy (RF) transmitted from the ODU (Outdoor Unit) that could result in serious injury or death.
The value of the table applies to persons in the general population who are in an uncontrolled environment.

4.3 System Package
4.3.1 Outdoor Unit (ODU)
The OW50SL-Dac operates in a single parabolic basic configuration. The terminal consists of a pedestal, a reflector, RF modules and antenna control modules which are enclosed in a radome.
• Pedestal: Tilted 2-axial stabilized platform for the position compensation of the antenna
• RF modules: the antenna consists of a reflector, OMT, feeder and RCM which converts the satellite signals into the IF bands and up-converts IF bands to the forward-link satellite signals. The antenna includes the modem module, called SSM, which implements the necessary functionality to transmit and receive signals as well as communicate and command pointing directions to the antenna.
• Control modules: the antenna interface module, called AIM, controls the antenna motion by interfacing with the modem and RF modules.
• Radome: protects the antenna from outdoor environment.

4.3.2 Customer Network Exchange (CNX)
The Customer Network Exchange (CNX) must be installed in a weather-protected area. It interfaces with user equipment and provides power and data interconnection to the outdoor unit. The CNX connects to the antenna while providing secure GigE connection to the Baseband Unit. The CNX takes 56 V input but can vary by product variant.

4.5 Unpacking System Package
Follow the steps for easy and safe unpacking.The system package consists of two sub-packages that an antenna package and an accessory package.

1. Place the package in a safe
area large enough. Cut and
remove the banding by using
shears.
2. Open the package and remove
the protective packing.
3. Remove the paper corner
protectors and the box.
4. Take out the Antenna. 5. Remove the bottom cover and take out the items.
• Refer to the Included items “4.3.3 Packing List” on page 15
NOTE
NOTE
• Make sure all the parts under the bottom cover (Step 5) are removed before the packaging is discarded.
• Consider keeping the packaging material in case the terminal may need to be relocated in the future.

Documents / Resources

wacom OW50SL-Dac One Web LEO User Terminal [pdf] Instruction Manual OW50SL-Dac One Web LEO User Terminal, OW50SL-Dac, One Web LEO User Terminal, LEO User Terminal, User Terminal

References

• User Manual