vtech-logo

vtech NG-C5106 1-Line Colour Cordless Handset

vtech-NG-C5106 1-Line-Colour-Cordless-Handset-product

SIP Next Gen Series

NG-S3111
1-Line SIP Cordless Phone

NGC-C3416HC
Virtual Bundle of NG-C5106 and C5016
1-Line Colour Cordless Handset and Charging Stand

NG-C5106
1-Line Colour Cordless Handset

C5016
Charging Stand

Important safety instructions

The applied nameplate is located at the bottom or rear of the product.
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

  1. This product should be installed by a qualified technician.
  2. This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network (PSTN) or Plain Old Telephone Services (POTS).
  3. Read and understand all instructions.
  4. Follow all warnings and instructions marked on the product.
  5. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
  6. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.
  7. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
  8. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.
  9. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply on the premises, consult your dealer or local power company.
  10. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.
  11. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.
  12. To reduce the risk of electric shock, do not disassemble this product, but take it to
    an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages
    or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
  13. Do not overload wall outlets and extension cords.
  14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:
    • When the power supply cord or plug is damaged or frayed.
    • If liquid has been spilled onto the product.
    • If the product has been exposed to rain or water.
    • If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.
    • If the product has been dropped and the telephone base and/or handset has been damaged.
    • If the product exhibits a distinct change in performance.
  15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
  16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the telephone into a power outlet, and should not put a charged handset into the cradle, if the telephone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
  17. Only put the handset of your telephone next to your ear when it is in normal talk mode.
  18. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
  19. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.
  20. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Installation in the user’s manual.
  21. This product should be mounted at a height of less than 2 meters.
  22. Listed PoE (The product is considered not likely to require connection to an Ethernet network with outside plant routing).

CAUTIONS

  • Keep small metallic objects such as pins and staples away from the handset receiver.
  • There may be a risk of explosion if a wrong type of handset battery is used.
  • Use only the supplied rechargeable battery or replacement battery (Model No. 523450AR1000). Dispose of used batteries according to the instructions.
  • Replacement of a BATTERY with an incorrect type that can defeat a SAFEGUARD (for example, in the case of some lithium BATTERY types).
  • Disposal of a BATTERY into fire or a hot oven, or mechanically crushing or cutting of a BATTERY, that can result in an EXPLOSION.
  • Leaving a BATTERY in an extremely high temperature surrounding environment that can result in an EXPLOSION or the leakage of flammable liquid or gas.
  • A BATTERY subjected to extremely low air pressure that may result in an EXPLOSION or the leakage of flammable liquid or gas.
    SAVE THESE INSTRUCTIONS

Parts check list

Items contained in the respective cordless telephone package:

vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-1

Telephone layout

1-Line SIP Cordless Phone – NG-S3111
Telephone Base

vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-2

1-Line Colour Cordless Handset and Charging Stand – NGC-C3416HC
1-Line Cordless Colour Handset – NGC-C5106
Charging Stand – C5016

vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-3

Screen icons

vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-4

Installation

Line SIP Cordless Phone – NG-S3111
Telephone base installation
The telephone comes ready for desktop use.

  1. Turn the telephone base around with the back side facing front. Connect the Ethernet cable as shown below.vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-5Note:
    When the telephone base has been initially installed, make sure the Ethernet cable is firmly plugged into the network wall jack.
  2. Place the cordless handset on the telephone base cradle.
    CAUTIONS
    Use only the supplied cable and power adapter. The supplied cable is not designed for use in any other IT devices. Misuse it on your other IT devices shall be prohibited. To order a replacement, call +44 (0)1942 26 5195 or email vtech@corpteluk.com.

To test your installation
Press vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-6on the telephone base. Listen for a dial tone, and then press vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-6again to hang up.

1-Line Colour Cordless Handset and Charging Stand – NGC-C3416HC
1-Line Cordless Colour Handset – NGC-C5106
Charging Stand – C5016

Handset Charger Installation

Install the handset charger as shown below.

  • Make sure the supplied power adapter is securely plugged into an outlet not controlled by a wall switch.vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-7
  • The battery is fully charged after 11 hours of continuous charging. For best performance, keep the handset in the handset charger when not in use.

CAUTIONS
Use only the supplied power adapter. The supplied power adapter is not designed for use in any other devices. Misuse of it on your other devices shall be prohibited. To order a replacement, call +44 (0)1942 26 5195 or email vtech@corpteluk.com.

Installation Notes
Avoid placing the Telephone base, handset, or handset charger too close to:

  • Communication devices such as television sets, DVD players, or other cordless telephones
  • Excessive heat sources
  • Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting
  • Excessive dust sources such as a workshop or garage
  • Excessive moisture
  • Extremely low temperature
  • Mechanical vibration or shock such as on top of a washing machine or work bench

Handset Registration
Follow the steps below to register your cordless handset to the base station.
You can register additional cordless handsets to the base station. The base station accommodates up to four NGC-C5106 cordless handsets.

  1. On the cordless handset, press the Lang soft key, and then the key sequence: vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-8.
    The key sequence will not be displayed on the screen when entered.
  2. With Registration selected, press OK.
  3. With Register Handset selected, press Select.
    The handset displays the message “Long press the FIND HANDSET button on your base”.
  4. On the base station, press and hold the vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-9/ FIND HANDSET button for at least four seconds, then release the button. Both LEDs on the base station begin to flash. The handset displays “Registering handset”.
  5. If the handset prompts for the PIN, enter the PIN and press OK. The default PIN is 1592. The handset beeps and displays “Handset registered”.

Handset Deregistration

  1. When a registered cordless handset is idle, press the Lang soft key, and then the key sequence: vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-8.
    The key sequence will not be displayed on the screen when entered.
  2. With Registration selected, press OK.
  3. Press vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-10 to select Deregister, and then press Select.
  4. Press vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-10 to select the handset you want to deregister, and then press Select.
    NOTE: The handset you are currently using is indicated by **.
  5. If the handset prompts for the PIN, enter the PIN and press OK. The default PIN is 1592
    The handset beeps and displays “HANDSET deregistered”.

Handset battery charging
The battery must be fully charged before using the cordless handset for the first time. The battery charge light turns on when the cordless handset is charging on the handset charger. The battery is fully charged after 11 hours of continuous charging. For best performance, keep the cordless handset in the handset charger when not in use.

Replacing a Cordless Handset Battery
The cordless handset battery is preinstalled. To replace the cordless handset battery, follow the steps below.

  1. Use a narrow object to pry open the handset cover, so that you unsnap the tabs at the locations indicated below.vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-11
  2. Place your thumb in the slot below the battery, and lift the battery out of the handset battery compartment.
  3. Place the top of the battery in the handset battery compartment so that the battery connectors are aligned.
  4. Push the bottom of the battery down into the battery compartment.
  5. To replace the handset cover, align all the tabs on the handset cover against the corresponding grooves on the handset, then firmly push downward until all the tabs lock in the grooves.

CAUTIONS
There may be a risk of explosion if a wrong type of handset battery is used. Use only the supplied rechargeable battery or replacement battery. To order a replacement, call +44
(0)1942 26 5195 or email vtech@corpteluk.com..
Dispose of used batteries according to the information in the instructions.

Set up

1-Line SIP Cordless Phone – NG-S3111
1-Line Colour Cordless Handset and Charging Stand – NGC-C5106 1-Line Cordless Colour Handset – NGC-C5106
Default settings are indicated by asterisks (*).

Setting Options Adjustable by
Listening volume- Handset 1, 2, 3, 4*, 5, 6 User and administrator
Speakerphone volume – Handset 1, 2, 3, 4*, 5, 6 User and administrator
Ringer tone Tone 1*, Tone 2, Tone 3 Administrator only

All telephone settings are programmed through the administrative web portal.
Please refer to the SIP Phone Configuration Guide for details.

Voice Menu
The Voice menu enables you to use the handset to query and change telephone settings.

To access the Voice Menu:

  1. When the telephone is idle, lift the handset from the telephone base.
  2. Press this key sequence on the handset: * * * *.
    A digitized voice on the handset will announce Voice Menu options.
  3. Press the number key on the handset to select the desired menu option, or enter information.
    A list of menu options is shown in the diagram below.
    For example, to find out the IP address of the telephone, press 1 for Network Configuration, then press 2 for IP Address.
  4. When you are finished with the Voice menu, place the handset in the cradle.
    NOTE: if you changed any network settings, your telephone will automatically reboot.
    This will enable your new settings to take effect.vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-12

Operation

1-Line SIP Cordless Phone – NG-S3111
1-Line Colour Cordless Handset and
Charging Stand – NGC-C5106

Using the cordless handset
When you use the keypad of the cordless handset, the handset keys are backlit.
Change handset screen language
To change the display language of your handset color screen:

  1. Press Lang.
  2. Press vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-10 to select a language.
  3. Press OK.

Receive a call

When there is an incoming call, the handset rings.
Answer a call using the cordless handset while it is not on the handset charger On the cordless handset, press Ans or vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-13.
The vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-14icon appears in the middle of the screen when in speakerphone mode.
Answer a call using the cordless handsetwhile it is cradled on the handset charger Lift the cordless handset from the handset charger

Reject a call
Press Reject or vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-15.

Place a call

  1. On the cordless handset, use the keypad to enter the number.
    Press Delete if you enter an incorrect digit.
  2. Press Dial or vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-13 .
  3. To end the call, press End or or place the handset in the charger.

Place a call during an active call

  1. During a call, press New on the cordless handset.
    The active call is placed on hold.
  2. Use the keypad to enter the number. If you enter an incorrect digit, press Delete.
  3. Press Dial.

End a call
Press vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-15on the cordless handset or place it in the handset charger. The call ends when all handsets hang up.

Switching between calls
If you have an active call and another call on hold, you can switch between the two calls.

  1. Press Switch to put the active call on hold, and resume the held call.
  2. To end the active call, press End or vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-15.
    The other call will remain on hold.
  3. Press Unhold to take the call off hold.

Share a call
A maximum of two cordless handsets can be used at the same time on an external call.

Join a call
To join an active call that is taking place on another handset, press Join.

Hold

To place a call on hold:
During a call, press Hold on the cordless handset.
To take the call off hold, press Unhold.

Speakerphone

  • During a call, press vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-6on the cordless handset to switch between speakerphone mode and handset earpiece mode.
  • The icon vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-14appears in the middle of the screen when in speakerphone mode.

Volume

Adjust the listening volume

  1. During a call, press or to adjust the listening volume.
  2. Press OK.

Adjust the Ringer volume

  1. When the cordless handset is idle, press or to adjust the ringer volume.
  2. Press OK.

Mute
Mute the microphone

  1. During a call, press on the cordless handset.
    The handset displays “Call Muted” when the mute function is turned on. You can hear the party on the other end but they cannot hear you.
  2. Press again to resume the conversation.

Call waiting
If receive an incoming call during an active call, you willl hear a call waiting tone.
The phone also displays “Incoming call”.

To answer the incoming call:

  • Press Ans on the cordless handset.
    The active call is put on hold.

To reject the incoming call:

  • Press Reject on the cordless handset.

Speed dial
To dial a speed dial number:

  1. Press SpdDial.
  2. Press vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-10 to select a speed dial entry.
  3. Press OK.

Alternatively, you can press a speed dial key vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-17, or press a speed dial soft key (for example, RmServ).

Message waiting indicator
When a new voice message is received, the handset displays “vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-18 New msg” on the screen.

Play messages

  1. When the phone is idle, press vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-18.
  2. Follow the voice prompts to play your messages.

Find handset
Use this feature to find all registered cordless handsets.

To start paging:
Press vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-9/ FIND HANDSET on the base station when the phone is not in use. All idle cordless handsets beep for 60 seconds.

To end paging:

  • Press vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-9/ FIND HANDSET again on the base station.
    -OR-
  • Press vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-15on the cordless handset

Appendix

Troubleshooting

If you have difficulty with the telephones, please try the suggestions below. For customer service, call +44 (0)1942 26 5195 or email vtech@corpteluk.com.

Question Suggestions
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1. The telephone does not work at all.

•   Make sure the Cat-5 network cable is plugged into the LAN port of the

telephone base and the network wall jack with Power over Ethernet (PoE).

•   Make sure the battery is installed and charged correctly. For optimum daily performance, return the cordless handset to the telephone base or charger after use.

•   Unplug the Cat-5 network cable from the network wall jack. Wait for

approximately 15 seconds, then plug it back in.

•   Charge the battery in the cordless handset for up to 11 hours.

•   If the battery is completely depleted, charge the battery for at least 30 minutes before use.

•   Remove the battery and then install it again. If that still does not work, it may be necessary to purchase a new battery.

•   Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. If the other SIP telephone does not work, the problem is probably in the wiring or network server. Check your SIP server settings. Refer to the SIP Phone Configuration Guide for details.

•   Make sure the energy-saving charging mode is not activated. If this mode is activated, all telephone functions will be disabled, except battery charging.

Question Suggestions
 

 

 

 

 

 

 

 

 

 

 

 

2. There is no dial tone.

•   Try all the above suggestions.

•   The Cat-5 network cable may be defective. Install a new Cat-5 network cable.

•   Make sure your network is providing Power over Ethernet (PoE).

•   Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. If

there is no dial tone on this telephone either, the problem is in your wiring or network server. Check your SIP server settings and refer to the SIP Phone Configuration Guide for details.

•   Make sure the initialization and system registration process completes. The speakerphone key blinks twice every second if there are errors with the initialization and system registration process. Check your SIP server settings. Refer to the SIP Phone Configuration Guide for details.

•   Make sure the energy-saving charging mode is not activated. If this mode is activated, all telephone functions will be disabled, except battery charging.

Question Suggestions
 

 

 

 

 

 

 

 

3.  I cannot dial out.

•   Try all the above suggestions.

•   Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing.

•   A prefix may be required for dialing some internal or external calls. Refer to the SIP Phone Configuration Guide for details.

•   Check your SIP server settings. If other SIP telephones in your hotel are having the same problem, the problem is in the wiring or network server. Contact your telephone service provider (charges may apply).

 

4. The Speed Dial key does not work at all.

•   The Speed Dial key may not be properly programmed. Refer to the SIP Phone Configuration Guide for details.
 

 

 

 

 

5. The telephone cannot register to the SIP network server.

•   Make sure your network is providing Power over Ethernet (PoE).

•   Make sure the initialization and system registration process completes.

•   If there is an error during the initialization and system registration process, the

key flashes twice every second. Disconnect the Cat-5 network cable from the network wall jack and connect it back into the network wall jack with Power over Ethernet (PoE) to start the initialization and system registration

process again.

Question Suggestions
 

 

 

 

6. The LOW BATTERY LED illuminates on the cordless handset.

•   Place the cordless handset in the telephone base or charger for recharging.

•   Remove the battery and then install it again, and use it until fully depleted. Then charge the cordless handset in the telephone base or charger for up to 11 hours.

•   If the above measures do not correct the problem, replace the battery.

 

 

 

 

 

 

7. The battery does not charge in the cordless handset or the battery does not accept charge.

•   Make sure the cordless handset is placed in the telephone base or charger correctly. The CHARGE LED should be on.

•   Remove the battery and then install it again. Charge it for up to 11 hours.

•   If the cordless handset is placed in the telephone base or charger but the CHARGE LED is not on, refer to The CHARGE LED is off below.

•   If the battery is completely depleted, charge the cordless handset for at least 30 minutes before use.

•   If the above measures do not correct the problem, replace the battery.

 

 

 

8. The CHARGE LED is off.

•   Clean the charging contacts on the cordless handset, telephone base and/ or charger each month with a pencil eraser or a dry non-abrasive fabric.

•   Make sure the Cat-5 network cable is plugged in correctly and securely.

•   Unplug the Cat-5 network cable. Wait for 15 seconds before plugging it back in.

Question Suggestions
 

 

 

 

 

 

 

 

 

 

 

 

 

 

9. The telephone does not ring when there is an incoming call.

•   Make sure the Cat-5 network cable is plugged into the LAN port of the

telephone base and the network wall jack with Power over Ethernet (PoE).

•   The cordless handset may be too far from the telephone base. Move it closer to the telephone base.

•   Check your SIP server or telephone administrative settings. Refer to the SIP Phone Configuration Guide for details.

•   If other SIP telephones in your hotel are having the same problem, the problem is in the wiring or network server. Contact your telephone service provider (charges may apply).

•   Other electronic products such as HAM radios and other DECT telephones can cause interference with your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.

•   The Cat-5 network cable may be defective. Install a new Cat-5 network cable.

•   Remove the battery and then install it again. Then place the cordless handset in the telephone base. Wait

for the handset to synchronize with the telephone base. Allow up to one minute

for this to take place.

Question Suggestions
 

 

 

 

 

 

 

 

 

10. The cordless handset beeps and is not performing normally.

•   Make sure the Cat-5 network cable is plugged into the LAN port of the

telephone base and the network wall jack with Power over Ethernet (PoE).

•   Check your SIP server or telephone administrative settings. Refer to the SIP Phone Configuration Guide for details.

•   Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. If

the other SIP telephone has the same problem, the problem is in the wiring or network server. Contact your telephone service provider (charges may apply).

•   Other electronic products such as HAM radios and other DECT telephones can cause interference with your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.

 

 

 

 

 

 

 

11. There is interference during a telephone conversation, or the call fades in and out when I am using the cordless handset.

 

•   The cordless handset may be out of range. Move the handset closer to the telephone base or adjust the setting of RF transmission power. Refer SIP Phone Configuration Guide for details.

•   Other electronic products such as HAM radios and other DECT telephones can cause interference with your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.

•   If other SIP telephones in your hotel are having the same problem, the problem is in the wiring or network server. Contact your telephone service provider (charges may apply).

Question Suggestions
 

 

 

12. I hear other calls when using the telephone.

•   Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. Check your SIP server settings. If calls are still

not clear, the problem is probably in the wiring or network server. Contact your telephone service provider (charges may

apply).

 

13. I hear noise on the cordless handset and the keys do not work.

•   Make sure the Cat-5 network cable is plugged in correctly and securely.

•   Unplug the Cat-5 network cable. Wait for 15 seconds before plugging it back in.

 

 

 

 

 

 

 

 

14. Common cure for electronic equipment.

•   If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not fix the problem, try the following (in the order listed):

a.    Disconnect the power to the telephone base.

b.    Disconnect the battery on the cordless handset.

c.    Wait a few minutes before connecting power to the telephone base.

d.    Install the battery again and then place the cordless handset in the telephone base.

e.    Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place.

Appendix VTech Hospitality Limited Warranty Program

  • VTech Telecommunications Limited, the manufacturer of VTech Hospitality Product (“Product”), warrants to the holder of a valid proof of purchase (“end user” or “you”) that the Product and all accessories provided by VTech in the Product’s package are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product’s operating instructions. The limited warranty extends to the end user of this Product and applies only if such Product is purchased through a local distributor /dealer.
  • During the limited warranty period, VTech’s authorised service representative will repair or replace, at VTech’s option, without charge, a Product that is not free from defects in materials and workmanship. If VTech’s authorised service representative repairs the Product, new or refurbished replacement parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product of the same or similar design. Repair or replacement of Product, at VTech’s option, is the exclusive remedy.
  • The limited warranty period for the Product begins on the date that the end user takes possession of the Product. This limited warranty also applies to repaired or replacement Products for a period of either: (a) 90 days from the date the repaired or replacement Product is shipped to you; or (b) the time remaining on the original limited warranty as described above; whichever is longer.

This limited warranty does not cover:

  1. Product or parts that have been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or
  2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorised service representative of VTech; or
  3. Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
  4. Product to the extent that the problem is caused by use with non-VTech accessories; or
  5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or
  6. Product purchased, used, serviced, or shipped for repair from outside the local dealer /distributor, or used for non-approved commercial or institutional purposes (including but not limited to Products used for rental purposes); or
  7. Product returned without valid proof of purchase; or
  8. Charges or costs incurred by the end user, and risk of loss or damage, in removing and shipping the Product, or for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.
  9. Line cords or coil cords, plastic overlays, connectors, power adapters and batteries, if the Product is returned without them. VTech will charge the end user at then-current prices for each of the missing items.
  10. NiCd or NiMH handset batteries, or power adapters, which, under all circumstances, are covered by a one (1) year warranty only.
    Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of Product(s) to the service location. VTech’s authorised service representative will return repaired or replaced product under this limited warranty to you, transportation, delivery and handling charges prepaid. VTech assumes no risk for damage or loss of the Product in transit.
    If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorise the cost of repair and return shipping costs for the repair of Products that not covered by this limited warranty. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product, whether express or implied, oral or written, or statutory. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. No one is authorised to make modifications to this warranty and you should not rely on any such modification.
VTech’s liability to end user hereunder shall not exceed the purchase price of the Product. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some local dealers/distributors do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you also have other rights which vary from local dealer/distributor to local dealer/distributor.

Maintenance

  • Taking care of your telephone
    Your telephone contains sophisticated electronic parts, so it must be treated with care.
  • Avoid rough treatment
    Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.
  • Avoid water
    Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
  • Electrical storms
    Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms.
  • Cleaning your telephone
    Your telephone has a durable plastic
    casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind.

Disclaimer and Limitation of Liability
VTech Telecommunications Limited and its suppliers assume no responsibility for any damage or loss resulting from the use of this user’s manual. VTech Telecommunications Limited and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product. VTech Telecommunications Limited and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of important data on other media to protect against data loss.
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND/OR TELEPHONE LINE CORD FROM THE WALL. Then remove the telephone by the unplugged cords.

European Directives
This equipment is compliant with 2011/65/EU (ROHS).

Declaration of Conformity
The Declaration of Conformity may be obtained from: www.vtechhotelphones.com.

vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-20

Disposal of batteries and product
These symbols (1, 2) on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries must not be mixed with general household waste.

vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-19 For proper treatment, recovery and recycling of old products and batteries, please take them to applicable collection points in accordance with your national legislation. By disposing of them correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment.
For more information about collection and recycling, please contact your local municipality. Penalities may be applicable for incorrect disposal of this waste, in accordance with national legislation.

Product disposal instructions for business users
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.

Information on Disposal in other countries outside the European union
These symbols (1,2) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.

Note for the battery symbol
This symbol (2) might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved.

Technical specifications

1-Line SIP Cordless Phone – NG-S3111
1-Line Colour Cordless Handset and Charger and Charger – NGC-C3416HC 1-Line Cordless Colour Handset – NGC-C5106
Charging Stand – C5016

vtech-NG-C5106 1-Line-Colour-Cordless-Handset-fig-21

Specifications are subject to change without notice.
Copyright © 2025
VTech Telecommunications Limited
All rights reserved. 7/25.
NG-S3111_NGC-C3416HC_NGC-C5106_C5016_UG_EU-UK_15JUL2025

Frequently Asked Questions

Q: Can I use the cordless phone during an electrical storm?

A: It is recommended to avoid using the phone during electrical storms to prevent any risk of electric shock from lightning.

Q: Where can I find the model information for the product?

A: The model information can be found on the applied nameplate located at the bottom or rear of the product.

Documents / Resources

vtech NG-C5106 1-Line Colour Cordless Handset [pdf] User Guide
NG-S3111, NGC-C3416HC, NG-C5106, NG-C5106 1-Line Colour Cordless Handset, 1-Line Colour Cordless Handset, Colour Cordless Handset, Cordless Handset

References

Leave a comment

Your email address will not be published. Required fields are marked *