VORTEX HD55 Smartphone User Guide

VORTEX logo

HD55

HD55 Smartphone

VORTEX HD55 Smartphone - Remove battery cover

VORTEX HD55 Smartphone - Insert memory card

VORTEX HD55 Smartphone - Insert SIM card

VORTEX HD55 Smartphone - Insert battery

VORTEX HD55 Smartphone - Insert USB cable

PRODUCT HEX-VISION IMAGE

VORTEX HD55 Smartphone - Product hex vision image

VOLUME BUTTON; Short press to adjust the volume or to mute incoming calls.

VORTEX HD55 Smartphone - Product hex vision image 2

SPECIFICATIONS

BASIC INFORMATION

Model HD55
Operating System Powered by Android™ 13 Go edition
CPU 4xA53 1.5GHz Mediatek6739
RAM 2GB
ROM 16GB
Battery 2300mAh

Display
Screen Size 5.5″ IPS SCREEN
Resolution 480*960 Pixeis
Touch Capacitive multi-touch

Cameras

Front Camera 2MP Camera Resolution
Rear Camera 5MP Camera Resolution
Connection(I/O)

Band GSM:850/900/1800/1900
WCDMA:B2/4/5
LTE:B2/4/5/12/13/25/26/41(HPUE)/66/7 1
SIM/TF card 1 Nano SIM Card and 1 TF Card
WiFi IEEE802.11 a/b/g/n
Bluetooth Bluetooth 4.0
GNSS GPS
FM YES
Earphone Port 3.5mm
USB Port Type-C USB

Other Features

Video File Format 3GP/MPEG4,etc
Audio File Format WAV/MP3/AAC/AMR/MIDI/APE/WMA,etc Card
Extend Support TF card up to 64 GB
Language Support Multi-language
Sensor G-Sensor

In the box
1*Phone
1*USB-C Cable
1*Power Adapter
1*Quick Start Guide
1*Protective case
1*Battery

Safety Statement

Safety Statement

For body-worn operation, this device has been tested and meets the FCC/ISEDC RF exposure guidelines when used with a leather case. The users must use this leather case. Use of other leather case may not ensure compliance with FCC/ISEDC RF exposure  guidelines

VORTEX HD55 Smartphone - icon

In all EU member states. operation of 5150-5250
MHz is restricted to indoor use only.

Made in China

Absorption Rate (SAR) information:
This device meets the government’s requirements for exposure to radio waves. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards  include a substantial safety margin designed to assure the safety of all persons regardless of age or health.

FCC Warning
15.19 Labeling requirements.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
15.21 Information to user.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
15.105 Information to the user.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This  equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a  particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following  measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons regardless of age or health.

FCC RF Exposure Information and Statement
The SAR limit of USA (FCC) is 1.6 W/kg averaged over one gram of tissue. This device was tested for typical body-worn operations with the back of the device kept 10mm from the body. To maintain compliance with FCC RF exposure requirements, use  accessories that maintain a appropriate separation reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  •  Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help. Absorption Rate (SAR) information: This device meets the government’s requirements for exposure to radio waves. The guidelines are based on standards

ANSI C63.19:2019 HAC RF Categories
The ANSI Standard presents performance requirements for acceptable interoperability of hearing with wireless communications devices. When these parameters are met, a hearing aid operates acceptably in close proximity to a wireless communications device.

WD RF audio Interference level categories in logarithmic units­

VORTEX HD55 Smartphone - HAC RF Categories

ANSI C63.19:2019 HAC T-coil Categories

VORTEX HD55 Smartphone - Categories

FCC Hearing Aid Compatibility (HAC) Regulations for Wireless Devices
The U.S. Federal Communications Commission (FCC) has established requirements for digital wireless mobile devices to be compatible with hearing aids and other assistive hearing devices. When individuals employing some assistive hearing devices (hearing  aids and cochlear implants) use wireless mobile devices, they may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference noise, and mobile devices also vary in the amount of interference they  generate.
The wireless telephone industry has developed a rating system for wireless mobile devices to assist hearing device users find mobile devices that may be compatible with their hearing devices. Not all mobile devices have been rated. Mobile devices that are rated  have the rating on their box or a label located on the box.
The ratings are not guarantees. Results will vary depending on the user’s hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated mobile device successfully. Trying out the mobile device  with your hearing device is the best way to evaluate it for your personal needs. the mobile phone is hearing aid-compatible.
The worst conversation gain of mobile phone is 12.78 dB.

VORTEX logo

Documents / Resources

PDF thumbnailHD55 Smartphone
User Guide · 2ADLJ-HD55, 2ADLJHD55, HD55, HD55 Smartphone, Smartphone

References

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

  1. I see no information on the details on how to open the vortex ex hd55

    Shaeb asks I see no information on the details on how to open the vortex ex hd55
    Manuals+ clarified question
    Question

    How do I open the Vortex HD55 smartphone to access the battery and SIM card?

    Answer

    To open your Vortex HD55 smartphone for initial setup, follow these steps as illustrated in the Quick Start Guide:

    1. Remove the back cover: Locate the small notch (usually at the bottom corner of the device) and gently pry the back cover away from the phone body.
    2. Insert SIM and Memory Cards: Once the cover is removed, you will see the slots for the SIM card(s) and the microSD memory card. Slide them into their respective slots as indicated by the diagrams on the device.
    3. Insert the battery: Align the gold contacts on the battery with the contacts inside the battery compartment and press it into place.
    4. Replace the cover: Snap the back cover back onto the device, ensuring all edges are firmly clicked into place.

    After closing the device, connect the USB cable and charge the phone for at least 3 hours before the first use.

  2. Hi I have a white vortex model :HD55 and I’m having the worst luck with it.. the screen in black and nothing is happening. It’s stuck like this and I know the phone is on but the screen won’t work why?? Can anyone help me message me ..

    Chloe asks Hi I have a white vortex model :HD55 and I'm having the worst luck with it.. the screen in black and nothing is happening. It's stuck like this and I know the phone is on but the screen won't work why?? Can anyone help me message me ..
    Manuals+ clarified question
    Question

    How do I fix a black screen on my Vortex HD55 smartphone when the device is powered on?

    Answer

    If your Vortex HD55 screen is black but the phone appears to be on, you can try the following troubleshooting steps based on the hardware design:

    • Perform a Hard Reset: Press and hold the Power button (located on the right side of the device) for at least 10-15 seconds until the device vibrates or the Vortex logo appears. This forces the system to reboot.
    • Check the Battery Connection: The Vortex HD55 features a removable back cover and battery. Remove the back cover (Step 1 in the manual) and the battery (Step 4), wait 10 seconds, reinsert the battery securely, and try powering it on again.
    • Charge the Device: Connect the phone to the original USB Type-C cable and charger. The manual recommends charging for at least 3 hours for a full cycle. Ensure the charging icon appears; if it does not, the issue may be with the battery or charging port.
    • Inspect for Physical Damage: If the phone vibrates or makes sounds but the screen remains black, the display panel may be internally damaged and require professional repair.
  3. to whom concerned, I’m missing sim card ..I got phone .but not sim card…Vortex HD55….

    Karen asks to whom concerned, I'm missing sim card ..I got phone .but not sim card...Vortex HD55....
    Manuals+ clarified question
    Question

    Why is there no SIM card included with my Vortex HD55 smartphone?

    Answer

    According to the "In the box" section of the Vortex HD55 manual, the standard package includes the phone, a battery, a power adapter, a USB cable, and a quick start guide. A SIM card is typically not included in the box by the manufacturer.

    SIM cards are usually provided by your cellular service provider (such as T-Mobile, AT&T, or a prepaid carrier) when you purchase a service plan. If you already have a service plan, you may need to transfer your existing SIM card to the new device or contact your carrier to obtain a new one.

    To install a SIM card once you have one:

    1. Remove the battery cover.
    2. Remove the battery.
    3. Insert the Nano SIM card into the designated slot as shown in the manual's diagrams.
  4. I am having a problem when I am on a phonecall, such as with Amazon.com….and I have to go to my text messages to ‘verify’ my
    Amazon account. Then, HOW do I get back to the ‘phonecall’
    Screen , my old phone had a statement when you hit the Phone Icon;
    that said, “return to Call in progress”, and i cannot find that screen.

    Angela asks I am having a problem when I am on a phonecall, such as with Amazon.com....and I have to go to my text messages to 'verify' my
    Amazon account. Then, HOW do I get back to the 'phonecall'
    Screen , my old phone had a statement when you hit the Phone Icon;
    that said, "return to Call in progress", and i cannot find that screen.
    Manuals+ clarified question
    Question

    How do I return to an active phone call screen after navigating to other apps on the Vortex HD55?

    Answer

    To return to an active phone call on your Vortex HD55 after navigating away to check text messages, you can use one of the following methods:

    • Notification Bar: Swipe down from the very top of the screen to open the notification panel. You should see an active call notification; tap it to return to the full-screen call interface.
    • Status Bar Icon: Look for a green bar or a small phone icon at the top of your screen. Tapping this area usually brings the call back to the foreground.
    • Recent Apps: Tap the 'Recent Apps' button (usually a square icon or a swipe-up-and-hold gesture from the bottom of the screen). Find the Phone app in the list of open windows and tap it.
    • Phone Icon: You can also tap the standard Phone app icon on your home screen; on most Android devices like the HD55, this will automatically reopen the current 'In-call' screen if a call is still active.
  5. Hi there my name is Christina Lynn Roth i have got a phone from you guys and i don’t have a phone number for it and now it is asking me for a password for it so can you please try to help me with this thank you

    christina roth asks Hi there my name is Christina Lynn Roth i have got a phone from you guys and i don't have a phone number for it and now it is asking me for a password for it so can you please try to help me with this thank you
    Manuals+ clarified question
    Question

    How do I find my phone number and bypass a password prompt on my Vortex HD55?

    Answer

    To address the issues with your Vortex HD55, please follow these steps:

    • Password Issue: If the phone is asking for a password during the initial setup, it may be a Screen Lock or a Google Account Lock (FRP). If you do not know the password, you may need to perform a factory reset. Note that if a Google account was previously linked, you will be required to enter those credentials after the reset for security reasons.
    • Phone Number: Your phone number is provided by your service provider, not the hardware manufacturer. Ensure you have inserted a valid Nano SIM card into the slot as shown in step 3 of the manual. Once the SIM is active, you can usually find your number in Settings > About Phone > Status or by dialing *#606# on the keypad.

    Since Manuals+ is an online repository for product manuals and not the service provider or manufacturer, we cannot provide specific account passwords or assign phone numbers. If this phone was provided through a government assistance program (like Lifeline), please contact the specific provider (e.g., StandUp Wireless, Assurance Wireless) for account and number recovery.

  6. how to setup cellphone number and install sim card

    Robin Michelle Raymer asks how to setup cellphone number and install sim card
    Manuals+ clarified question
    Question

    How do I install the SIM card and set up my phone number on the Vortex HD55?

    Answer

    To install the SIM card in your Vortex HD55, follow these steps based on the Quick Start Guide:

    1. Remove the battery cover: Carefully pry off the back cover of the phone.
    2. Remove the battery: If the battery is already inside, remove it to access the card slots.
    3. Insert SIM card(s): Locate the SIM card slots. Slide your Nano SIM card into the designated slot (the guide shows support for two SIM cards and one TF/microSD card). Ensure the gold contacts are facing down.
    4. Reinstall the battery: Place the battery back into the compartment, aligning the gold terminals.
    5. Replace the cover: Snap the back cover back onto the device.
    6. Power on: Press and hold the Power button to turn on the device.

    Setting up your cellphone number: Your phone number is typically assigned by your service provider and linked to the SIM card automatically once it is activated. If you need to view your number on the device after setup, go to Settings > About phone > Status (or SIM status). If the phone does not recognize the number, ensure your SIM card is active with your carrier.

  7. How do I turn my phone back on

    Brittany Johnson asks How do I turn my phone back on
    Manuals+ clarified question
    Question

    How do I turn on the Vortex HD55 smartphone?

    Answer

    To turn your Vortex HD55 smartphone back on, follow these steps:

    • Press and hold the Power button: Locate the power button (usually located on the side of the device) and hold it down for several seconds until the screen lights up or the Vortex logo appears.
    • Check the Battery: If the phone does not respond, ensure the battery is properly inserted. According to the manual, this phone has a removable battery. You may need to remove the back cover and ensure the battery is seated correctly.
    • Charge the Device: If the battery is dead, connect the included USB-C cable to the USB port at the bottom of the phone and plug it into the power adapter. Let it charge for at least 15-30 minutes before attempting to power it on again.

    If the device still does not turn on after charging, try holding the power button for a full 15-20 seconds to perform a soft reset.

Ask a Question

Ask about setup, compatibility, troubleshooting, or anything missing from this manual. Name and email are optional.