Verkada CY53-E CY63-E Two-Camera Multi Sensor Installation Guide

Verkada CY53-E CY63-E Two-Camera Multi Sensor

Document Details

• Version
  • V1.2 20250922
  • (V1.0 published 20250922)
• Firmware
  • Firmware version can be verified on Verkada Command
  • command.verkada.com.
• Product Models
  • This install guide pertains to models CY53-E-HW and CY63-E-HW.
• © Copyright 2025 Verkada Inc. All rights reserved.
• Verkada and the Verkada logo are registered trademarks or service marks of Verkada Inc. (“Verkada”). All other trademarks are the property of their respective owners.
• Verkada may make changes to this document at any time without notice. The information presented herein may be inaccurate or outdated, and Verkada is under no obligation to maintain it. ALL INFORMATION IS PROVIDED “AS-IS” AND WITHOUT ANY WARRANTIES, IMPLIED, EXPRESS, OR OTHERWISE. VERKADA DISCLAIMS LIABILITY FOR ALL DAMAGES, INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, ARISING OUT OF USE OF THIS DOCUMENT.
• Any intellectual property rights relating to Verkada products are and shall remain Verkada’s exclusive property. Use of any Verkada product is subject to Verkada’s end-user agreement or other executed agreement with Verkada. No license, either expressed or implied, to use or distribute any Verkada product is granted under this document. This document may not be sold, resold, licensed or sublicensed, or transferred without Verkada’s prior written consent. No part of this document may be reproduced in whole or in part without the express written consent of Verkada

Introduction

What’s in the Box

What you’ll need

• A working internet connection.
• 802.3at Power over Ethernet (PoE) switch, or a PoE injector.
• A smartphone or a laptop
• A #2 Phillips screwdriver or power drill with a #2 Phillips driver bit
• 1/4 inch (6.5mm) drill bit for wall anchors (if using mount plate)
• 1/8 inch (3mm) drill bit for pilot holes (if using mount plate)
• A Cat5 or Cat6 Ethernet cable with a 0.2-0.25 inch diameter (5-6.5mm)

Connect

• For easy registration and setup, scan the QR code on the product.
• If you prefer to manually register your product, please proceed to: verkada.com/start

Introduction

Exterior LED Behavior

General operation

• Solid Blue
  • The camera is running, connected, and recording data.
• Solid Orange
  • The camera is on and booting up.
• Flashing Orange
  • The camera is updating firmware.
• Flashing Red
  • Specific error, see “Network errors” below.
• Solid Red
  • Contact support.

Network errors
When the camera top cover is on, an error will be communicated through the outer Status LED, which will flash a specific number of times depending on the error state.

• 1 Red – No IP Address
  • The camera has not received an IP address.
• 2 Red – Duplicate IP
  • The camera has detected duplicate IP addresses on the LAN.
• 3 Red – No Gateway
  • The camera is not able to reach the configured Gateway.
• 4 Red – No Switch
  • The camera is connected with PoE, but is unable to connect to the Switch.
• Example of 5 Red flashes on Outer Status LED
• 5 Red – DNS error
  • The camera is not able to resolve Verkada hostnames.
• 6 Red – NTP Error
  • The camera is not able to receive a response from the NTP Server.
• 7 Red – Not Connected to Command
  • Verkada endpoints are not reachable after boot up

Interior LED Behavior
General operation

• Solid Blue
  • The camera is running, connected, and recording data.
• Solid Orange
  • The camera is on and booting up.
• Flashing Orange
  • Camera is updating firmware.
• Flashing Red
  • Specific error, see “Network errors” below.
• Solid Red (x3)
  • Contact support
• Network errors (Interior ‘Debug’ LEDs)
  • When the camera top cover is removed, the specific error will be communicated locally on the LAN or WAN debug LED, while the device Status LED will show solid red.

LAN errors

• 1 Red – No IP Address
  • The camera has not received an IP address.
• 2 Red – Duplicate IP
  • The camera has detected duplicate IP addresses on the LAN.
• 3 Red – No Gateway
  • The camera is not able to reach the configured
• Gateway.
  • 4 Red – No Switch
• The camera is connected with PoE, but is unable to connect to the Switch
• Example of 2 Red flashes on the LAN Debug LED

WAN errors

• 1 Red – DNS error
  • The camera is not able to resolve Verkada hostnames.
• 2 Red – NTP Error
  • The camera is not able to receive a response from the NTP Server.
• 3 Red – Not Connected to Command
  • Verkada endpoints are not reachable after boot up

Overview

Mount Plate

• AWall Mount
• B4” Square Junction Box
• CSingle Gang Junction Box
• D3.5” Round Junction Box
• EDouble Gang Junction Box
• FEuropean Junction Box

Microphone

• The microphone switch allows you to physically disconnect the microphone in the camera unit, guaranteeing that no audio will be recorded.
• Camera Audio is enabled by default.
• To disable Camera Audio, move the switch to the left position.
• Alternatively, Camera Audio can be disabled in your Command account.

Placement

• Mount the camera on the wall or ceiling. Try to keep the camera 8 to 10 feet above the ground.
• For best night vision, avoid overhangs or obstructions, which may reflect the camera’s IR illumination and reduce the image clarity in night mode.

Preparation

Connect Device

• Note: This step can be done after mounting, although registering the product first will ensure it is in working order prior to mounting. Connect the camera to your network using the Ethernet port located behind the cable door on the device. For easy registration and setup, scan the QR code on the product. If you prefer to manually register your product, please proceed to: verkada.com/start. Enter the serial number printed on the back of the device, the packaging, or the order number

Installation

Camera Preparation 1/4

• • Note: Keep the protective film on the camera until the installation is completed. Unscrew the four Torx security screws on the top cover.
  • Lift the top cover and set it aside. Be careful not to scratch the clear bubble
• Camera Preparation 2/4
  • Loosen the two thumbscrews on the mount plate, using the T10 Security Torx Screwdriver
  • Slide the camera off the thumbscrews.
• Camera Preparation 3/4
  • Lift the camera off the mount plate.
  • Remove and discard the desiccant adhered to the camera base.
• Camera Preparation 4/4
  • Loosen the screw on the cable latch, using the T10 Torx Security Screwdriver.
  • Open the cable latch
  • Remove the cable gland and set it aside. Set the camera aside.

Mounting 1/7

• Please ensure the mounting surface can support 7kg / 15 lbs.
  • Use the mount plate as a template to mark mounting holes and the cutout for the cable.
  • Drill 5/64 inch (2mm) pilot holes.
  • If using wall anchors, drill 1/4″ (6mm) pilot holes.
  • For a junction box mount, refer to the “hole pattern” page to use the appropriate hole pattern for mounting.
  • For a solid material like wood or metal, drill 1/8 inch pilot holes. Drive mounting screws directly into the pilot holes.
  • For drywall, drill 1/4 inch holes. Insert plastic anchors into holes and drive mounting screws into anchors.
  • For a drop ceiling, make sure there is proper support before mounting.
  • Lead the Ethernet cable through the opening on the mount plate.

Mounting 2/7

• Align the blue holes to the thumbscrews and shift the camera to lock the device in place
• Tighten the thumbscrews using the T10 Security Screwdriver to secure.
• Open the latch and pull the cable through.

Mounting 3/7

• • Select the appropriate size cable gland and wrap it around the Ethernet cable. Press the cable gland into the cable gland hole. Lead the Ethernet cable through the cable cavity and latch. Connect the Ethernet cable to the camera.
• Make sure that there are no gaps or openings.
  • In case of cable slack, press the excess Ethernet cable into the cable gland.
  • Ensure that the cable gland is firmly in place with no gaps or unevenness
  • Ensure the latch is fully down and closed before tightening the security screw

Mounting 4/7

• Close the latch and use the provided T10 Security Screwdriver to secure and seal the Ethernet cable
• Scan QR code to register on Verkada Command. Refer to the Connect Device section to continue.

Mounting 5/7

• • Adjust the camera to the desired viewing angle and rotation. Note the markings on the camera to help with alignment. View the camera feed through Command to get an accurate idea of orientation and the field of view.
  • Note: Image can also be rotated 90˚, 180˚, 270˚ in Command.

Mounting 6/7

• Open and remove the desiccant pack from its outer pouch.
• Peel the backing from the double-sided tape on the desiccant pack.
• Place the pack behind the Ethernet cable after routing.

Mounting 7/7

• Replace the cover on the camera by aligning the cover with the screw holes

• To secure, tighten the four T10 Torx Security Screws.
• Remove the plastic film from the clear bubble.

Compliance

Caution

1. Maintenance and repair work must always be carried out by qualified technical personnel. Disconnect power from the unit when performing a maintenance task.
2. Wiring methods used for the connection of the equipment to earth shall be in accordance with the National Electrical Code, ANSI/NFPA 70, and the Canadian Electrical Code, Part 1, CSA C22.1.
3. The product must be installed and protected in a location that is not easily accessible and is away from impacts or heavy vibration.
4. The device is only to be connected to PoE networks without routing to outside plants.
5. If powered by a power adapter, the adapter should be properly grounded.
6. Please contact certified dealers for power adapters.

FCC Statement:

• This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

IC Statement

This device complies with ISED’s licence-exempt RSSs. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Support

• Thank you for purchasing this Verkada product. If for any reason you’re experiencing issues or need assistance, please contact our 24/7 Technical Support Team immediately. Sincerely,
  • The Verkada Team
  • verkada.com/support

FAQ