verifone UX700-ML-A Point of Sale Terminal Installation Guide

Chapter 1, Device Overview. Provides an overview of the UX700-ML-A device.
Chapter 2, Device Setup. Provides instructions on configuring the UX700-ML-A device.

Chapter 3, Specifications. Provides the power requirements and dimensions of the UX700-ML-A device.
Chapter 4, Maintenance and Cleaning. Explains how to maintain the UX700-ML-A device.

Chapter 5, Service and Support. Furnishes information on contacting local Verifone representatives or service providers, as well as details on ordering accessories or documentation from Verifone.
Chapter 6, Accessories and Cables. Provides the range of accessories and cables with corresponding part numbers.

Chapter 7, Troubleshooting Guidelines. Provides guidance for addressing issues that may arise during device installation.

Related Documentation
To learn more about the UX700-ML-A, refer to the following documents associated with the Verifone Part Numbers (VPNs).

UX700-ML-A Quick Installation Guide VPN DOC187-710-EN
UX700-ML-A Certifications and Regulations VPN DOC187-71X-EN

Conventions
The following table describes the conventions and provides examples of their use.

Device Overview

This chapter provides an overview of the UX700-ML-A device.

The Verifone UX700-ML-A (Multi-lane) is a powerful device that can be used in various attended and unattended scenarios including hospitality, retail, ticketing and petrol station. The IJX700-ML-A can be used either as an independent primary control device or as a companion device to process payment transactions.
The Verifone UX700-ML-A device supports all payment methods – magnetic stripe, insert, EMV (Europa, MasterCard and Visa Standard), and NFC (Near Field Communications) / Contactless Reader, including Apple Pay, Google Pay, and Samsung Pay mobile wallets. The easy-to-read color touch screen supports all payment related user interactions. It has the ability to run Android applications, like loyalty and inventory. It also enables clients to remotely monitor and update their devices using Verifone’s estate management solution. The IJX700-ML-A device supports Bluetooth and Wi-Fi and meets PCl (Payment Card Industry) PTS (PIN Transaction Security) 6.x requirements for maximum security.

UX700-ML-A device is a multipurpose device which supports different solutions like iPOS and Pole mounting.

Features and Benefits
The UX700-ML-A is Verifone’s card reader and main control unit. It creates an economical solution for merchants who are looking to expand their payment acceptance options.

Ease of Use
5” LCD (Liquid Crystal Display) for unlimited application possibilities and easy readability under various lighting conditions.

Touchscreen for icon-based applications or electronic signature capture support.

Magnetic stripe card reader for optimal card reading.

Performance and Durability

Fast transactions due to powerful ARM (Advanced RISC Machine) Cortex A53 64- bit processor.
2 GB RAM (Random Access Memory) /16 GB ROM (Read Only Memory)

Security

Incorporates tamper-sensing circuitry to detect unauthorized intrusion and supports a broad spectrum of software-based security feature

PCl PTS 6.x approved for debit and other PIN-based transactions. EMV Level 1 Type approval.
Supports reliable security features including TLS (Transport Layer Security),

Versified file, authentication and VeriShield Protect to help prevent fraud and other intrusions.

Contactless Capability

Advanced contactless architecture that future-proofs investment with a single contactless interface (Single Cl), Soft SAMs, and side-by-side application architecture.
Accepts EMV, NFC, QR Code and mag-stripe contactless payments as well as PIN-based transactions.

Communication Technology

Bluetooth: Simple, plug-and-play installation for locations that need short-range wireless capability. Eddy stone and iBeacon profiles are also supported.
Dual-band Wi-Fi.

Connectivity
USB (Universal Serial Bus) – C connector

Device Setup

This section outlines the setup procedures for the UX700-ML-A device, covering the following segments:

Safety Instructions
Periodic Inspection
Environmental Factors
Inside the Shipping Carton
Inspecting the Connection Port
Service Switch
Mounting the Device to a Countertop Stand
Connecting to the IO Block (Orange Dongle)

UX700-ML-A Transactions

Safety Instructions

Prior to connecting the equipment, thoroughly read and understand all instructions. Do not proceed with the installation until all instructions and warnings have been comprehended.
Ensure that there are no missing or defective parts; do not use any defective parts. Verifone holds no liability for damage or injury resulting from improper installation, misuse, or failure to adhere to safety instructions, which may void the warranty.

Use only attachments recommended by Verifone to avoid the risk of fire, electric shock, or injury.
Avoid using the device near water.
Do not place the unit on an unstable cart, stand, or table, as it may lead to serious personal injury or damage to the equipment.

Periodic Inspection

Regularly check the product and its mounting points to ensure ongoing safety.
Periodically inspect the device for signs of tampering, including:
- Wires protruding from the device.
- Foreign objects inserted into the smart card slot or magnetic stripe slot
- Any abnormalities in the casing beneath the mag stripe slot, such as bumps, and any visibly added mag stripe head from the side.
- Damage to the tamper-evident labels.

Environmental Factors

Avoid using the device in areas with excess heat, dust, humidity, moisture, caustic chemicals, or oils.

Keep the device away from direct sunlight and any heat-emitting sources.
Be cautious around the contactless antenna, located around the display; avoid placing metallic objects in its proximity.
Choose a customer-convenient location, avoiding dusty, hot, or damp environments.

To reduce data errors, select a location free from magnetic interference, maintaining a safe distance from objects or units generating magnetism.

Choosing Mounting Location
Select a mounting location that guarantees the card slot remains fully visible to the cardholder during card insertion.

Note
The front panel of the device complies with the IP65 standards for outdoor installation environments.

Inside the Shipping Carton
Upon opening the shipping carton, meticulously examine its contents for any signs of tampering or shipping damage.

Unpacking the Shipping Carton
To unpack the shipping carton:

Thoroughly examine the shipping carton.

Verify the authenticity of the sender by checking the shipping tracking number and other details on the product order paperwork.
Unseal the carton box by removing the tape.
Lift and extract the inner carton box from the outer carton box once the tape is removed.

Unfold the inner carton box.
Conduct a detailed inspection of the shipping carton contents. The carton box includes the following components as part of the UX700-ML-A product:
- Device
- Screws
Remove all plastic wrapping from the device and its components.
Peel off the clear protective film from the customer-facing payment display and the branded protective film from the merchant-facing display.

Preserve the shipping carton and packing materials for potential future repacking or relocation of the device.

Warning
Do not use a tampered or damaged unit. The device is equipped with tamper-evident labels. If you observe any damage to a label or component, promptly inform both the shipping company and your Verifone service provider.

Inspecting the Connection Port
The device has dedicated port that routes down to connect to the IO block (Orange Dongle).

To Connect the Terminal Power Supply
The UX700-ML-A device can be connected in two ways, via the IO Hub as well as the Orange Dongle.

With an Orange Cable to an Orange Dongle (there are three Dongles and two cables).
Multiple PSUs can be used to power the Orange Dongles.

The UX700-ML-A device can also be powered up through an external power supply or through the following options:

PoUSB

powered RS232
PoE

In addition, the UX700-ML-A communicates with the ECR wirelessly.

Service Switch
The illustration below highlights the placement of the service switch on the UX700-ML-A.

To Enable Service Switch
The main purpose of the Service switch is to start the Android SysMode application.

Note
Other uses of this switch are secondary and are needed only by the Verifone service & repair.

Disconnecting Cables
To disconnect cables, use the same steps described above in reverse. If exchanging cables, use Verifone-approved cables. See Accessories and Cables for cable part numbers and ordering information.
Mounting the Device to a Countertop Stand
Use the following procedure to mount the UX700-ML-A to a countertop stand.

To mount the unit

Insert the cable from below the stand base as shown in Figure 7-1.
Pull the cable up and insert it into the hole of the stand base as shown in Figure 7- 2.
Insert the cable into the UX700-ML-A port as shown in Figure 7-3.

UX700-ML-A device can now be connected to the stand base as shown in Figure 7-4.
Tighten the screws as shown in Figure 7-5 (1) and put the cover back to the stand base as shown in Figure 7-5 (2).
Close the cover of the stand base and tighten the two screws below the stand base as shown in Figure 7-6.

Connecting to the IO Block (Orange Dongle)
IO Block (Orange Dongle) can be ordered separately.

There are four types of Orange Dongles available. Their connection options are as explained below.

Orange Dongle, D0: one LAN port, one USB RJ45 connector, one charging port.

Orange Dongle, D1: two LAN ports, one charging port.
Orange Dongle, D2: two LAN ports, a USB RJ45 connector, one charging port.
Orange Dongle, D3: four LAN ports, a USB RJ45 connector, a Serial RJ45 connector, a USB-A connector, and one charging port.

To Connect to the IO Block (Orange Dongle)

Connect one end of the cable (Orange Cable) to the IO block (Orange Dongle) as shown in Figure 8-1.
Rotate the cable screw clockwise as shown in Figure 8-2.

UX700-ML-A Transactions
Transaction Type Insert

UX700-ML-A Device
To proceed with an EMV transaction:

Insert the smart card into the reader slot.
Ensure the contacts on the smart card are facing upward.
Insert the card smoothly and continuously until it sits firmly.

Wait for the application to signal a completed transaction before removing the card.
Note that premature card removal may invalidate the transaction.
EMV transactions support both credit and debit card transactions using the specified procedure.

NOTE: When the smart card is inserted the white LED light gets highlighted.

Swipe
The device supports both magnetic stripe cards and smart cards. Here is how to use a magnetic stripe card:

Position the card with the magnetic stripe facing backward or downward.
To ensure a proper read, insert the magnetic card from the side of the device.
Swipe the card through the magnetic card reader.

If using a smart card, insert the card and follow the on-screen instructions before removing it.
This process allows for the utilization of both magnetic stripe and smart card with the device.

The device supports contactless credit or debit card transactions. To carry out a contactless smart card transaction, follow the below step:
Gently tap the card onto the payment device or hold the card within 4 cm against the surface of the device.

Specifications

This chapter provides details on the power requirements, dimensions, and additional specifications of the UX700-ML-A device.

Unit Power Requirement

Operating Voltage: 12V DC
Idle Power: 3W (50% backlight) = 12V/1.5A

Typical Power: CTLS (Contactless) read: 4.5W (Idle Power + 1.5W)

Temperature

Operating Temperature: -30°C to 70°C (-22°F to 158°F)

Storage Temperature: -30°C to 80°C (-22°F to 176°F)

Humidity
Relative Humidity: 5% to 90% RH non-condensing, IP65 / IK09

Note
If the device is intended for use in environments where the temperature exceeds the specified operating range, integrators must take measures to control ambient conditions, ensuring that the product remains within the designated temperature range.

Memory

2 GB SDRAM
16 GB Flash

Micro SD expansion – compliant with SD 3.0 standard

Magnetic Stripe Card
Triple track

Smart Card Reader

Partial insertion
Card conserving plated landing contacts
ISO 7810, 7811, 7813 smart card reader

Contactless Card Reader

EMV CTLS Level 1 and Level 2 Type Approval
Supports contactless cards as well as NFC phones, supporting the following protocols:

ISO 14443 A&B
MiFare (MiFare + / DESfire)
ISO 18092 Active Communications (NFC : peer-to-peer mode)
PayPass
payWave

SAM Card Reader
Three Security Access Modules (SAMs) card slots

Display

5” screen size
720 x 1280 HD (High Definition) resolution
IPS LCD (Liquid Crystal Display) touchscreen

External Dimensions

Length: 106.5 mm (4.19”)
Width: 55 mm (2.16”)
Height: 145.5 mm (5.72”)

Weight
Weight: 520g (18.34 oz)

Processor Quad Core Cortex A53, 2GHz
Keypad On-screen

Payment MSR (Magnetic Stripe Card Reader)

PSCR
CTLS
QR Code

Multimedia

Speaker, audio jack with microphone connection
Integrated microphone; HD video decode

Communication

Bluetooth® 5.0 BLE (Bluetooth Low Energy)
Dual band Wi-Fi 802.11a/b/g/n/ac

Physical Interface
USB-C connector

Camera/QR Code Reader

Front bottom camera- 2 MP fixed focus for barcode scanning (focal distance: 10 cm – 30 cm)
Front top camera – 5MP fixed focus for facial recognition (focal distance: 30 cm – 80 cm)

Security

PCI PTS 6.x approved
Supports AES (Advanced Encryption Standard) DUKPT (Derived Unique Key Per Transaction Method)

Maintenance and Cleaning

General Care
Your device exemplifies superior design and craftsmanship. The following recommendations are provided to help safeguard your warranty coverage:

Avoid storing the device in hot areas, as elevated temperatures can diminish the lifespan of electronic components, harm batteries, and cause deformation or melting of certain plastics.
Refrain from storing the device in cold areas, as the return to normal temperatures may lead to moisture formation inside the device, potentially damaging electronic circuit boards.
Exercise caution to prevent dropping, knocking, or shaking the device, as rough handling can result in the breakage of internal circuit boards and delicate mechanics.

These recommendations are equally applicable to both your device and any accompanying attachments or accessories. If your device is experiencing operational issues, kindly visit the nearest Verifone authorized service provider for maintenance or replacement.

Cleaning & Sanitizing Guidelines

Verifone devices should only be gently cleaned to remove dirt, residue, or debris using a lightly water-damped, clean microfiber cloth. One or two drops of pH-neutral, non-scrubbing soap may be used. Do not use solvents, harsh detergents, or abrasive cleaners.
Using improper cleaning methods or products may result in functional and/or cosmetic issues that are not covered under warranty.

Important Guidelines:

Avoid Direct Application: Never spray, coat, or pour any liquid, sanitizer, or disinfectant directly onto the device.
Caution Against Harsh Chemicals: Avoid using bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents, as they can degrade plastic and rubber components.
Electrostatic Discharge (ESD) Prevention: Exercise caution to prevent ESD by refraining from vigorously rubbing with a dry towel or similar actions, as they can cause ESD and trigger a tamper alert.

Cleaning Instructions

Turn off your device.
Disconnect it from the power source.
Clean it following the instructions and guidelines as mentioned above. Once completely dry, reconnect to power up.

Service and Support

The UX700-ML-A device does not contain user-serviceable parts. Unless expressly directed, refrain from attempting any service, adjustments, or repairs on the unit under any circumstance.

For product service and repair information:

USA – Verifone Service and Support Group, 1-800-837-4366 Monday – Friday, 8 A.M. – 8 P.M., Eastern time
International – Contact your Verifone representative

Returning a Device for Service
You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone. The following procedure describes how to return one or more terminals for repair or replacement (U.S. customers only).

Caution
Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories.

Get the following information from the printed labels on the back of each UX700-ML-A device to be returned:
- Product ID, including the model and part number. For example, “UX700-ML-A” and “M187-71X-XXX-XXX.”
- Serial number (S/N nnn-nnn-nnn)
Obtain the MRA number (s) by completing one of the following:
- Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options.
- Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M. to 8 P.M., Eastern Time.
- Give the MRA representative the information you gathered in Step 1.
- Complete the Inquiry Contact Form at https://www.verifone.com/en/us/
- contact-us.
- Address the Subject box to “Verifone MRA Dept.”
  Reference the model and part number in the Note box.
  Note
  Each UX700-ML-A returned to Verifone requires a distinct MRA number to be issued. Even if you are returning multiple terminals of the same model, ensure that a separate MRA number is issued for each unit.
Describe the problem(s).
Provide the shipping address where the repaired or replacement unit must be returned.
Keep a record of the following items:
- Detail the issue(s) with the UX700-ML-A.
- Furnish the shipping address for the return of the repaired or replacement unit.
- Maintain a record of the following elements:
  - Assigned MRA number(s).
  - Verifone serial number linked to the UX700-ML-A being sent for service or repair (located on the back of the unit).
  - Shipping documentation, including air bill numbers utilized for shipment tracking.
  - Model(s) returned (model numbers can be found on the Verifone label on the back of the UX700-ML-A device).

Accessories and Cables

Verifone provides a range of accessories and documentation for the UX700-ML-A. When placing orders, it is essential to reference the specific part numbers. Here are the available channels for ordering: Verifone online store:

Verifone – https://www.verifone.com/en/us/contact-us
USA – Verifone Customer Development Center, 1-800-837-4366 Monday – Friday, 7 A.M. – 8 P.M., Eastern time
International – Contact your Verifone representative

Connecting Cables

445-112-01-A DONGLE, ORANGE D0
445-117-01-A DONGLE, ORANGE D1
445-114-01-A DONGLE, ORANGE D2
445-115-01-A DONGLE, ORANGE D3
CBL184-700-05-A CABLE, 1M ORANGE U1
CBL184-700-06-A CABLE, 2M ORANGE U2
CBL900-003-02-A CABLE, UX700-ML-A TO IO HUB 1.5M, 12V/1A
PWR390-001-01-A US PSU – 18W
PWR390-001-02-A EU PSU – 18W

Cleaning Kit
02746 – Verifone Cleaning Kit

Stand Accessories

ACC184-705-01-A STAND, UX700-ML-A COUNTERTOP
ACC184-703-01-A SPACEPOLE REAR MOUNT FOR – UX700-ML-A

Troubleshooting Guidelines

This chapter compiles common instances of malfunctions that may arise during the operation of your device, along with the corresponding steps to address them.
The troubleshooting guidelines outlined in the subsequent sections are incorporated to facilitate the effective installation and configuration of the device. Should you encounter challenges in operating your unit, please refer to these troubleshooting examples. If the issue persists despite following the provided guidelines or if the problem is not covered, kindly reach out to your local Verifone representative for further assistance.

Note
The device is equipped with tamper-evident labels and does not contain any user-serviceable parts. It is crucial not to attempt to disassemble the unit under any circumstances. Only perform adjustments or repairs explicitly outlined in this guide. For any other services, please contact your local Verifone service provider. Utilizing services from unauthorized parties may potentially void any existing warranty.

Caution
All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches the specified requirements on the back of the unit (refer to Specifications for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting.

Device Does not Start
If the device does not start:

Ensure that the device is plugged into a dedicated power source.
Verify all the cable connections including the proper insertion of the power cable connector.
If the problem persists, reach out to your local Verifone representative for assistance.

Blank Display
When the device display is blank:

If the device display appears dark, tap the screen using the stylus. If the unit is in screen-saver mode, touch the screen to activate.
If the display shows incorrect or unreadable information, inspect all cable connections. In case the problem persists, reach out to your local Verifone representative for assistance.

Transactions Fail to Process
Multiple factors could be causing the unit to fail in processing transactions. Utilize the following steps to troubleshoot and identify the root of the failures.

Checking Multi-Card Reader
To check the magnetic card reader:

Perform a transaction using one or more distinct magnetic stripe cards to rule out the possibility of a faulty card.
Ensure that you are swiping cards correctly.
Process a transaction manually using the keypad instead of the card reader. If the manual transaction is successful and the issue persists with the card reader, it may indicate a problem with the card reader itself.
If the problem persists, reach out to your local Verifone representative.

Checking Smart Card Reader
To check the smart card reader:

Execute a transaction using various smart cards to eliminate the possibility of a faulty card.
Verify that the card is inserted correctly.
Ensure the SAM cards are appropriately inserted into the designated slots and are securely in place.
If the issue persists, get in touch with your local Verifone representative.

Checking CTLS Reader

To check the CTLS reader:
Make sure there are no obstructions between the contactless logo and the card, ensuring a clear path between the contactless reader and the actual card for a seamless transaction.

Verifone
2744N University Drive Coral Springs,
FL 33065, USA

www.verifone.com

Thank you!

We are the payments architects who truly understand commerce.
As payment architects we shape ecosystems for online and in-person commerce experiences, including all the tools you need… from gateways and acquiring to fraud management, tokenization and reporting.
As commerce experts, we are here for you and your business. With our payment devices, our systems & solutions and our support. Everywhere. Anytime. So that your customers feel enabled, recognized and well taken care of, even beyond their expectations.
Verifone. Creating omni-commerce solutions that simply shape powerful customer experiences.

Frequently Asked Questions

What should I do if I encounter power supply issues?
If you encounter power supply issues, first check all connections and ensure they are secure. If the problem persists, contact customer support for assistance.
How do I clean the device?
To clean the device, use a soft, dry cloth. Avoid using liquid cleaners or abrasive materials that may damage the device.
Can I use the device outdoors?
No, this device is designed for indoor use only and should not be exposed to outdoor elements.

Documents / Resources

verifone UX700-ML-A Point of Sale Terminal [pdf] Installation Guide
B32UX700MLA, B32UX700MLA, UX700-ML-A Point of Sale Terminal, UX700-ML-A, Point of Sale Terminal, Sale Terminal, Terminal

References

User Manual

verifone UX700-ML-A Point of Sale Terminal

Preface